Transforming an Agency in an Interagency Environment

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1 Customs Modernization Transforming an Agency in an Interagency Environment Acquisition of Software-Intensive Systems Conference Chares R. Armstrong Executive Director Customs Modernization Office January 28, 2003

2 Customs Modernization: The Automated Commercia Environment (ACE) Project 1

3 Customs Modernization: The ACE Project Key Modernization Drivers Increase in Mission Requirements Demands of the Operationa Environment Aging, Outdated Technoogy Legisative Mandates 2

4 ACE Improving Trade and Border Security Enhanced border enforcement based in knowedge management Interagency shared information, risk assessment and targeting PRIOR to arriva Resuts used to determine admissibiity for truck, rai, air and sea A import, export, and in-transit transactions Singe web-based interface for the trade community Expedite ow risk shipments, moving goods to market faster at ower cost ACE deveopment critica to Container Security Initiative 3

5 Governance 4

6 Governance The Case for a Governance Framework Modernization is ong-term (15 years) Scope demands expanded eve of cooperation and appication of resources Governance authority, roes and responsibiities must be cear Engages key eadership Ensures integration of processes and activities Incusive of key stakehoders 5

7 Governance Authority Leves: Roes and Responsibiities Executive Steering Committee (Executive Leve Poicy & Priority) Strategy & Direction Deputy Commissioner & Designated Assistant Commissioners Commissioner Chair Department Representatives Genera Accounting Office Office of Management & Budget Trade Representative Internationa Trade Data System e-customs Partnership Designated Assistant Commissioners Customs Modernization Board of Directors Deputy Commissioner/ Modernization Executive Chair CMO & Fied Representatives Business Operationa Management Program & Soution Management Assistant Commissioner, Office of Information and Technoogy (OIT)/Chief Information Officer Modernization Management Team (Program Leve Panning, Oversight, & and Reporting) OIT Direct Reports Executive Director, Customs Modernization Office (CMO) Chair Customs Business Representatives CMO Acquisition Directors Systems Integration Contractor (Project Leve Execution and Impementation) 6

8 Governance Coordination With Congress & Oversight Congress Routine communication Eary coaboration and action on issues Mandated reports Oversight Agencies Government Accounting Office Office of Management and Budget Department Inspector Genera Investment Management U.S. Customs Service e-customs Partnership 7

9 Acquisition 8

10 Acquisition The Streamined Acquisition Process Streamined source seection for acquisition of the Systems Integration Contractor Awarded contract in four months Ora presentation versus written documentation Emphasized the Offeror s Prior experience, past performance, and understanding of work required to determine that the Offeror presented best vaue and owest risk Rating at Leve 3 process maturity of the Software Engineering Institute (SEI) Software-Capabiity Maturity Mode (SW-CMM ). Reduced procurement risk and cost Contract characteristics Indefinite Deivery, Indefinite Quantity (IDIQ) contract awarded to a singe team Task Order-based and performance-based 9

11 Acquisition Tapping in to the Private Sector MITRE Corporation Robbins-Gioia LLC Not-for-profit FFRDC providing strategic guidance, independent technica oversight, systems engineering support Providing program management, business management, configuration management, requirements management, process improvement, contracting support, and communications support E-Customs Partnership (ecp) Consortium serving as systems integration contractor This team is a crucia part of the Customs Modernization strategy Lockheed Martin Bearing Point ecp is heping Customs design, buid, and impement ACE and other new information systems for Customs Sander Travis Trade Services IBM Goba Services Computer Sciences Corporation Each team member has a speciaized roe, e.g. software deveopment, program management, change management ecp is responsibe for ensuring that a modernization projects are integrated into one enterprise soution 10

12 Acquisition Lessons Learned in the Customs- Contractor Reationship Estabish and communicate a project mission and vision eary Eary and continuous coaboration across the program heps in forecasting risks and addressing issues Carefuy and ceary define roes and responsibiities for both the government and the contractor Estabish agreement on terminoogy and word meaning to ensure understanding and reasonabe expectations Deveop review and approva processes with adequate review periods for deiverabes Estabish configuration contro, Integrated Baseine reviews, and Earned Vaue reporting eary in the contract period 11

13 Enterprise Lifecyce Methodoogy 12

14 Enterprise Lifecyce Methodoogy Ensuring the Big Picture Integrate and aign enterprise-wide management, business, and engineering ifecyce processes so that information technoogy activities are aigned with business goas Technoogy Drivers Legisative Drivers 1. Strategic Panning 2. Enterprise Engineering 3. Enterprise Panning Market Forces 7. Evauation 6. Operations 5. Enterprise Integration 4. Project Execution Management Oversight Technica Oversight 13

15 Enterprise Lifecyce Methodoogy Linking Mission, Business Outcomes and Technoogy Investments Desired Business Resuts (DBRs) Linkages to Customs Strategic Intent and Stakehoders (sampe) Ref Num ACE Desired Business Resut Trade & Economic Growth Antiterrorism and Border Security Narcotics Trafficking Crimina Finance Customs Strategic Intent Pubic Protection Management Accountabiity Management Accountabiity Customs Trade Stakehoders Participating Gov t Agencies 3.1 Reduced Predatory & Unfair Trade Practices 3.2 Prevention of Acts of Terrorism 3.3 Increased Effectiveness of Risk Management 3.4 More Accurate Targeting /Seectivity 14

16 Enterprise Lifecyce Methodoogy Linking Mission, Business Outcomes and Technoogy Investments (con t) Continuity of Operations Integrated PGA Risk Anaysis and Cearance Processing Integration of Conveyance and Commercia Goods Data More Accurate Targeting /Seectivity Prevention of Acts of Terrorism Promotion of Informed Decision Making Increased and Enhanced Visibiity of Cargo Status Improved Data Anaysis and Reporting Improved Individua Productivity Improved Inter-Agency Information Exchange Uniformity of Operations Increased Effectiveness of Risk Management Increased Protection of A Data and Operations Integrated PGA Participation Reduced Iega Goods Traffic Increased Customer / Stakehoder Satisfaction Desired Business Resuts Prioritized DBRs (sampe) Anti-Terrorism and Border Security ACE Desired Business Resut (DBR) Priority Leve Higher High Medium 15

17 Enterprise Lifecyce Methodoogy Preparing the Workforce Organizationa Change Management (OCM) objectives Identify and mitigate organizationa risks that threaten successfu impementation Buid a guiding coaition of Customs eaders at a eves to drive Modernization Generate understanding and agreement among empoyees and seected externa stakehoders to take coective action to support Modernization Appy a strong anaytica focus to workforce impacts, job design, training requirements, and other human resource issues Deveop and deiver roe-based training to impart new technoogy and process skis Use measurement toos to monitor progress and adjust OCM activities to meet evoving program needs 16

18 Software Acquisition- Capabiity Maturity Mode (SA-CMM) 17

19 SA-CMM From Hip-Shooting to Team Standards SA-CMM is Customs framework for deveoping acquisition and management processes CMO is working to achieve SEI Software Acquisition Capabiity Maturity Mode (SA-CMM ) Leve 2 process maturity. Deveop and institutionaize repeatabe processes to hep: Reduce costs Improve the business responsiveness of systems Form a soid basis for further improvements Leve 2 work wi be the foundation of ong-term, ongoing process improvement SA-CMM wi be appied across a Modernization acquisitions 18

20 SA-CMM Moving Beyond the 80 Percent Soution Leve 2 Congressiona/GAO Requirement Attainment is an a or nothing proposition Strategy: Ensure strong eadership sponsorship for process improvement Deveop effective process improvement infrastructure Empower process domain owners Conduct speciaized process asset training Monitor progress through verification and reporting Gap Anaysis Mar. 29, 2002 Resource Anaysis Jun. 30, 2002 Congressiona Report Sep. 30, 2002 Initia SA-CMM Assessment Dec. 31, 2002 SA-CMM Assessment Spring

21 Interagency Coordination 20

22 Interagency Coordination Interconnectivity and the Internationa Trade Data System ACE/ITDS: Creating New Information Fows Traders Importers and Exporters Carriers Truck, Air, Rai, and Sea Intermediaries Brokers and Trade Advisors Typica Daiy Voume 1,300,000 passengers 2,600 aircraft 50,000 trucks & containers 355,000 vehices 588 vesses 65,000 entries ACE/ITDS Statistics Customs Service Census et. a. Trade Statistics Primary Inspection Point 100% Border Presence Revenue Coection Drug Interdiction Money Laundering ACE/ITDS System Operations Admissibiity & Export Contro Sampe ist of agencies APHIS Agricutura Pests and Disease FSIS Meat, Poutry, and Egg Food Safety CDC Communicabe Diseases USCG Ship and Container Security INS Crew and Passengers NRC Radioactive Materia EPA Food, Drug, & Device Safety, Bioterrorism Environmenta Safety AMS Fruit and Vegetabe Safety DEA Drug Interdiction FDA FMCSA Trucks and Buses; and HAZMAT Transport NHTSA Motor Vehices and Parts BPMA Arms and Munitions Contro BIS Export Contros 21

23 Interagency Coordination Toward Homeand Security: The Chaenge of a Government Merger Transition to the Department of Homeand Security 22 agencies working as one Coaboration with government agencies is essentia to the budget process and for integrating IT efforts Customs IT panning interface Homeand Security IT Investment Review Group Border Security Working Group Adoption of best practices Panning continues for future integrated DHS systems ACE coud potentiay hep accompish the objectives of the Homeand Security IT Investment Review Group by providing a state-of-the-art, integrated system for tracking information on commerce entering the U.S. 22

24 Questions 23