Ipswich Technology Transformation. Jeannie Frash, IT Director

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1 Ipswich Technology Transformation Jeannie Frash, IT Director

2 Ipswich IT Team Technology Department Technology Specialists Diane Arsenault Derek Deacon Bill Ford IT Director Jeannie Frash Technology Integration Specialist/Coordinator Chris Burke Page 2 /jfrash

3 Objectives Significant Accomplishments 2014 Project Details Description Current & Future State Realized Benefits Upgrade Status Phase 1 Infrastructure Phase 2 Classroom Page 3 /jfrash

4 IT Core Areas Infrastructure User Equipment Account and File Management Applications Information Services Support Page 4 /jfrash

system Virtual server system Robust dedicated firewall 5x

5 Infrastructure Fiber connected schools High-capacity switches High-speed network cabling Secure wireless system Virtual server system Robust dedicated firewall 5x faster internet access Centralized antivirus server Page 5 /jfrash

Centralized multipurpose file sharing Email and files migrated

6 Account and File Management Single domain structure (ipsk12.net) Automated account creation Centralized print server Centralized multipurpose file sharing and files migrated to new domain archiving Other service accounts integrated Page 6 /jfrash

7 Information Services Destiny - new library catalog system NutriKids - new school lunch program Blackboard Connect - new notification system Edline - new website is functional Additional content migration in progress Aspen - new student information system Page 7 /jfrash

8 Support Inventory database of equipment Server based computer imaging system Online registration forms for BYOD FAQ webpage for staff Work order system with online form Real-time network monitoring system Page 8 /jfrash

9 Applications Latest version of Solidworks (CAD) Latest version of Adobe Creative Cloud (Art) Google Apps for Education Apple apps for ipads Page 9 /jfrash

New Classroom Equipment 160 of 185 thin clients in classrooms and libraries 25 high performance CAD lab computers 8 high performance imacs in art rooms 64 of 65 interactive or ceiling projectors

10 New Classroom Equipment 160 of 185 thin clients in classrooms and libraries 25 high performance CAD lab computers 8 high performance imacs in art rooms 64 of 65 interactive or ceiling projectors 350 chromebooks in 15 charging carts 26 ipads with syncing station in music lab 200 laptops in 8 charging carts 53 of 76 teacher laptops 55 Google Nexus Tablets ready to distribute Page 10 /jfrash

11 Project Details Description Current & Future State Realized Benefits Page 11 /jfrash

12 Technology Services Description Infrastructure User Equipment Applications Account and File Management Information Services Foundation Framework Behind the scenes Crucial for all other components Support Page 12 /jfrash

13 Components of Infrastructure Servers Switches Routers Firewalls Wireless Access Points Battery Backups Wiring Internet Service Backup System Security Page 13 /jfrash

hardware to a more robust version Secured and extended the

14 Improvements in Infrastructure Before After Centralized all schools into one fiber connected network Upgraded all network hardware to a more robust version Secured and extended the wireless system Improved reliability, security and performance Page 14 /jfrash

15 Technology Services Description Infrastructure User Equipment Applications Account and File Management Information Services Security Access to resources Access to communications Project collaboration Crucial for all other components Support Page 15 /jfrash

16 Types of Accounts Active Directory Aspen Edline Destiny Google Apps for Edu Blackboard Connect File Locations Network Folders Folders Shared Folders Portfolios Reports Published Documents Google Drive Page 16 /jfrash

Integrated with applications Setup file and video sharing

17 Improvements in Account and File Before Management After Consolidated domain structure Automated account creation Integrated with applications Setup file and video sharing Simplified login procedure and file access Page 17 /jfrash

18 Technology Services Description Infrastructure User Equipment Applications Account and File Management Information Services Critical applications necessary to maintain all school functions Student enrollment, schedules, grades, contact information, health information, lunch transactions, accounting, communications Support Page 18 /jfrash

19 Information Services Aspen NutriKids Destiny Edline Blackboard Connect Page 19 /jfrash

20 Improvements in Information Services Converted the student information system Centralized food service POS Consolidated library system Integrated the Website Synchronized accounts Centralized district wide applications Page 20 /jfrash

21 Technology Services Description Infrastructure User Equipment Applications Account and File Management Information Services Technology staff Tools used to maintain the helpdesk Tools used to keep track of equipment Tools to maintain the system and infrastructure Support Page 21 /jfrash

22 Support Help Desk Hardware Technician Technology Specialist Database Manager Account Manager Network Administrator IT Director Page 22 /jfrash

Improvements in Support Collected an inventory of all technology equipment Created a work order tracking system with online tech request form Published an FAQ website with updated

23 Improvements in Support Collected an inventory of all technology equipment Created a work order tracking system with online tech request form Published an FAQ website with updated procedures for typical requests Established a computer imaging service Designed a device registration system for BYOD Technology support is more responsive and accessible Page 23 /jfrash

24 Technology Services Description Infrastructure User Equipment Account and File Management Programs used for instruction and learning in all schools Applications Information Services Support Page 24 /jfrash

25 User Applications Office (Word/Excel) Adobe Suite SolidWorks Music Apps Math/Science Elementary Apps Special Education Web Apps Apple Apps Page 25 /jfrash

Improvements in Desktop Applications Site

program for the district Consolidated and

26 Improvements in Desktop Applications Site licenses for Adobe Creative Cloud Latest version of SolidWorks CAD program Google Apps for Education Apple Volume Purchasing program for the district Consolidated and upgraded desktop applications Page 26 /jfrash

27 Technology Services Description Infrastructure User Equipment Account and File Management All types of equipment used in classrooms, labs, offices, common areas, cafeterias, and even at home Applications Information Services Support Page 27 /jfrash

28 User Equipment Desktops Laptops Monitors Printers Projectors Whiteboards Document Cameras ipads/tablets Handheld Devices Sound Systems Page 28 /jfrash

and chromebook carts Installed classroom interactive projectors Tablets for

29 Improvements in User Equipment Converted Library labs to virtual desktop labs Upgraded CAD lab and Music Lab Created a new Art Lab Built new mobile laptop and chromebook carts Installed classroom interactive projectors Tablets for younger students Repaired and updated classroom technology tools Page 29 /jfrash

30 Upgrade Status Challenges Phase 1 Infrastructure Phase 2 Classroom Equipment Page 30 /jfrash

Implementation Challenges Sheer number of critical upgrades needed simultaneously Inconsistencies within the district Condition of original classroom equipment Conducting the SIS

31 Implementation Challenges Sheer number of critical upgrades needed simultaneously Inconsistencies within the district Condition of original classroom equipment Conducting the SIS conversion to Aspen Diverse demands from mini grants (161 devices) Supporting a school district in session (ie: addressing over 1500 work orders in the past 2 months) Page 31 /jfrash

32 Assembly of Equipment Page 32 /jfrash

33 Technology in Use Page 33 /jfrash