ROAD ACCIDENT FUND COMPULSORY BRIEFING SESSION RFP/2017/ Date: 31 May 2017 Time: 11:00

Transcription

1 ROAD ACCIDENT FUND COMPULSORY BRIEFING SESSION RFP/2017/00021 Date: 31 May 2017 Time: 11:00

2 AGENDA Background of the RFB Scope of work Evaluation Criteria Mandatory Documents Disqualification of Bids Submission of Bids Contact details Questions and Answers

3 BACKGROUND RFB/2017/00021: Appointment of a service provider for architecture supply, implementation and support of an unstructured data security solution for a period of five (5) years Advertised on 19 May 2017 Closing on 12 June 2017 at 11h00 (AS PER THE CLOCK AT THE RAF RECEPTION)

4 SCOPE OF WORK RAF seeks to appoint a suitable service provider for the architecture, supply, implementation including support and maintenance for a period of five (5) years, of an unstructured data security solution. SPECIFICATION REQUIRED The ICT Department requires a service provider for the architecture, supply and implementation, including support and maintenance for a period of five years, of an Unstructured Data Security Solution at the RAF with at least the following key features and capabilities: Solution Capabilities Discover, classify and alert on sensitive, proprietary as well as personal information in unstructured repositories, including document management systems Persistent protection of data throughout its life cycle Support of data ownership - identify and map files to data owners Data owner access control and reviews Permission management across files Activity tracking and monitoring of files Access and file activity correlation Classification and protection of files at the time of creation Monitor file usage rights across the RAF network including document management systems Risk analysis Reporting

5 Complete audit logging and retention as per the above requirements Unstructured data environment scope Windows Shared Drives and Folders Microsoft Windows Active directory Microsoft Exchange Server 2010 Splunk SharePoint Reporting Compliance audit and reporting Role auditing and analysis Custom reporting as and when required Training Formal training as well as knowledge and skills transfer for the RAF support teams [Insert presentation title] Page 5

6 SCOPE OF REQUIREMENTS The bidder must be accredited, within South Africa, to architect, supply, implement, support, maintain and license the proposed solution. The bidder will be required to architect and implement the solution as well as license, support and maintain the solution for a period of five years as indicated below: Complete due diligence of the RAF environment including a full logical architecture of the proposed solution; Supply of software and licences for the solution; Bidder must supply hardware (appliance or physical server); The physical server supplied by the bidder must be compatible with the RAF infrastructure and be sufficient to cater for growth over the five year period; Project Management and implementation of the solution; The bidder must operate the solution for a period of three months after implementation into production (Note: This costing is once off and must be separate from the annual support and maintenance hours); The bidder must transfer skills and knowledge to the RAF operational team including all relevant documentation and support manuals as part of the handover to RAF post implementation (Note: This costing is once off and must be separate from the annual support and maintenance hours); The bidder must include formal training for administrators and end-users; and Bidder must support and maintain the solution in line with the RAF SLA as per paragraph 6.3 below (384 hours per year). [Insert presentation title] Page 6

7 Solution Must Be Compatible with: Virtualisation technologies (Xen, Hyper-V and VMware) Citrix Microsoft Windows and Active Directory Databases (Oracle, Informix and SQL) UNIX OS (Linux, HPUX and AIX) SAP and SAP GRC (Access Control) Legacy Claims (Legacy Claims Applications built on Informix database) 6.3 The service provider must adhere to the following SLA requirements: Category Response Resolution Priority 1 Urgent 15 minutes 1 hour Priority 2 High 30 minutes 2 hours Priority 3 Medium 45 minutes 6 hours Priority 4 Low 60 minutes +10 hours [Insert presentation title] Page 7

8 MANDATORY DOCUMENTS Standard Bidding Document (SBD) Valid Original Tax Clearance Certificate Bid Conditions B-BBEE Certificate [Insert presentation title] Page 8

9 EVALUATION CRITERIA The bid will be evaluated based on the following requirements: Mandatory (Comply or Not Comply) Bidders who do not meet the mandatory requirements will be disqualified. Technical Functional requirements (100 points). Price and B-BBEE (80/20 points). Bidders who score 75 points out of 100 on technical points will further be evaluated on Price and B- BBEE.

10 MANDATORY EVALUATION CRITERIA Mandatory Comply Not Comply Accredited Service Provider The bidder must be accredited, within South Africa, to supply, architect, implement, support, maintain and license the proposed solution. Please provide a certified copy of the certificate/letter from the solution owner on an official document, confirming accreditation as above. Please note that the RAF reserves the right to validate the accreditation with the solution owner Mandatory Comply Not Comply Briefing Session Attend a compulsory briefing session. Signing of an Attendance register at the meeting will be the accepted proof of attendance Mandatory Comply Not Comply By submitting a proposal for this Bid, the Bidder(s) confirms that they have read and understood the terms and conditions as set out in the attached SPA, which terms and conditions the Bidder(s), accept in the event that the RAF awards a contract to the Bidder(s) pursuant to this Bid. Amendments, deletions or additions to the SPA will be at the discretion of the RAF.

11 TECHNICAL EVALUATION CRITERIA Functional criteria Points Company Experience The bidder must have experience in architecture and implementation including support of an Unstructured Data Security Solution within South Africa. Please provide reference letter(s) from the respective customers/clients, on their letterheads, confirming architecture and implementation, including support of an Unstructured Data Security Solution within South Africa as well as the duration of the contract (Maximum of three letters). All letters will be scored to provide a combined total score to a maximum of thirty (30) for the below two criteria: Years of experience Size of customer or client The letters MUST ALSO INCLUDE the company name, contact person, contact numbers, nature and period of the project and the size (number of employees) of the implementation. Should the letter(s) not include the above requirements, the RAF will not accept the letter(s) as being valid for purposes of scoring. Please note: The RAF will not accept a list of references and/or references listed on a table. The reference letters must be in the form of individual letters from the respective customers 30 Years of experience of the company for implementation and support The experience will be scored as follows: 2 year will score 0 points > 2 years 4 years will score 5 points 4 years 6 years will score 10 points 6 years will score 15 points Size of company and environment where the solution was implemented.

12 Functional criteria Points Experience of the resources allocated to the RAF project Scoring will be based on the number of years of experience of the resources in architecture and implementation of an Unstructured Data Security Solution, including providing maintenance and support of the solution. The bidder must only attach 2 CVs, which will be used to score the resources. The CVs must clearly indicate years of experience in architecture and implementation, including providing maintenance and support of an Unstructured Data Security Solution. The experience will be scored as follows: 2 year will score 0 points 2 years 4 years will score 5 points 4 years 6 years will score 10 points >6 years will score 15 points 30 [Insert presentation title] Page 12

13 Functional criteria Points Project Plan The bidder must provide a detailed Project Plan outlining the following key aspects: Architecture of the solution. Project Management and implementation of the solution. How the bidder will run the solution. How the bidder will transfer skills and knowledge. How the bidder will handover to the RAF operational team including all relevant documentation and support manuals. Complete licensing of the solution for the period of five years. Formal training (administrators and end-users). How the bidder will support and maintain the solution in line with the RAF SLA. How the bidder will deliver complete hardware for the solution for the period of five (5) years (appliance or physical server). 40 A score will be given, based on the above key aspects mentioned in the Project Plan [Insert presentation title] Page 13

14 Scoring matrix Number of points mentioned: None of the above key aspects mentioned in the Project Plan the bidder will score 0 points. One (1) to three (3) Key aspects mentioned in the Project Plan the bidder will score 10 points. Four (4) to five (5) Key aspects mentioned in the Project Plan the bidders will score 20 points. Six (6) to eight (8) Key aspects mentioned in the Project Plan the bidder will score 30 points. All nine (9) Key aspects mentioned in the Project Plan the bidder will score 40 points. NB: Bidders who score a minimum threshold of 75 out of 100 points on technical/functional evaluation will be considered for further evaluation on Price and B-BBEE. Bidders who fail to attain the required minimum threshold will not be evaluated further. 80/20 PRICE EVALUATION (PHASE 3) The evaluation for Price and B-BBEE shall be based on the 80/20 PPPFA principle and the points for evaluation criteria are as follows: Evaluation Criteria 1 Price 80 Points 2 Black Economic Empowerment 20 Total 100 [Insert presentation title] Page 14

15 PRICING SCHEDULE This annexure should be completed and signed by the Bidder s authorised personnel as indicated below: Please indicate your bid price here as per the below table (compulsory) Important: It is mandatory to indicate your total bid price as requested above. This price must be the same as the total bid price you submit in your pricing schedule. Should the total bid prices differ, the one indicated above shall be considered the correct price. NOTE: All prices must be VAT inclusive and must be quoted in South African Rand (ZAR). Are the rates quoted firm for the full period of the contract? Mandatory: If not firm for the full period, provide details of the basis on which adjustments shall be applied e.g. CPI, and also details of the cost breakdown. YES NO [Insert presentation title] Page 15

16 Deliverables Cost (R) 1 st Cost (R) Cost (R) Cost (R) Cost (R) year 2 nd year 3 rd year 4 th year 5 th year Complete due diligence of the RAF environment including a full solution architecture of the solution (Once off) Project Management and implementation of the solution (Once Off) Operate the solution for a period of three months after implementation into production (Once off. Separate from the annual support and maintenance hours) Transfer skills and knowledge to the ten RAF operational team members (Once off. Separate from the annual support and maintenance hours) Supply all relevant documentation and support manuals as part of the handover to RAF post implementation (Once off) All licences for the solution for a period of five (5) years [Insert presentation title] Page 16

17 DISQUALIFICATION OF BIDS Bidders shall be disqualified if they fail to: Submit a valid and original tax clearance certificate Submit true and correct information Comply with mandatory requirements Comply with prescribed response format Attend the compulsory briefing session

18 SUBMISSION OF RFB RESPONSES Original signed bid document and Pricing clearly marked and indexed with all pages numbered. One (1) original tender document with one (1) copy clearly marked as original and copy (RFB/2017/00021) envelope, to the address provided below. Separate the Pricing Submission Address : Road Accident Fund Eco Glades Reception (Block F) 420 Witch-hazel Avenue, Centurion, Pretoria CLOSING TIME : 11:00 am (PER THE CLOCK AT THE RAF RECEPTION) [Insert presentation title] Page 18

19 SUBMISSION OF RFP RESPONSES Bid responses sent by courier must reach the reception at least 36 hours before the closing date, to be deposited into the Bid box. Submission Register must be signed at the reception by bidder when submitting bid documents. Important note: Please ensure that the attendance register has been signed Name of company Contact details Late response will not be considered

20 CONTACT DETAILS All queries must be forwarded to Enquiries and clarification will close on the 02 June 11H00. Q and A pack will be published on RAF website on 06 June 2017.

21 Thank you Questions and Answers