Software Consultant/Trainer. Shon Wilbon (832) linkedin.com/in/shonwilbon

Transcription

1 Software Consultant/Trainer Shon Wilbon (832) linkedin.com/in/shonwilbon

2 Professional Summary 10+ years of Software Implementation and Consulting experience with Oil and Gas industries, Software Education and Financial Transaction organizations. Strong client-facing presentation skills with 10+ years of Corporate and Higher Education training/instruction. Excellent oral and written communication skills. Strengths include identifying client-specific requirements and scope; Understanding business processes and designing new processes; Configuring software to meet business needs; Organizing and prioritizing critical project tasks & milestones and training end users. Experience managing multiple business and technology projects, acting as a change agent to deliver projects successfully. Experience in the roles of Project Manager, Software/IT Consultant and Business Analyst working in a team environment or independently at client site using discovery processes to recommend best practice for building configuration, training, testing and support.

3 Experience Senior Consultant DNV GL (February Present) Provide end user training at client site and via webinars. Deliver technical expertise in the deployment of Asset Management, Pipeline Integrity and Asset Performance Management products. Coordinate and lead technical solution workshops to establish client requirements and solution design. Deliver clear, unambiguous, detailed, agreed upon requirements based on client needs. Provide technical solution architectural and conceptual design. Guide client on best practice solutions based on Regulatory compliance for the Gas and Electric utility industry. Support business development activities to secure sales via product demonstrations, proposal development, bidding and closure. Mentor junior staff and work collaboratively with Product Line Manager, Section Heads, Sales and Account Managers, Team Members and other colleagues. Manage small to medium projects using MS Project to schedule tasks, resources, and budgets.. Senior Consultant JBT Aerotech (November 2014 January 2015) Provided managerial oversight and administration of maintenance and services using Infor EAM management software. Managed relationships with vendors, suppliers and customers. Assured compliance with negotiated rates, annual service agreements, software upgrades, revisions and customizations/configurations. Presentations to clients on maintenance management software and implementation capabilities. Defined requirements and performed analysis to determine design steps necessary to implement software. Managed the on-site implementation of software projects. Trained clients on the use and administration of software. Developed implementation plans and delivery

4 schedules to meet customer requirements. Developed custom reports using Cognos and other report writing tools such as SRSS and Crystal Reports. Ensured all required data properly converted, scrubbed and loaded into the database and appropriately displayed in software. Product Consultant/Project Manager ROI Staffing/FuelQuest (January 2014 August 2014) Converted data received from customers into standard database format using Oracle PL/SQL, Excel export and import features. Provided end user training at client site and remotely using web conferencing tools such as GoToMeeting, Skype for Business and WebEx. Implemented SaaS and deployed FuelQuest products to customers both remotely and onsite. Facilitated strategy and planning sessions to gather requirements for system configuration. Configured products based on specified requirements acquired during Strategy and Planning sessions with clients. Created test script scenarios and situational testing that fits the needs of client environments for UAT. Conducted validation testing with customer in UAT environments to ensure product readiness for customer use in production environments. Ensured customer understands how the products fit into their environment and daily processes. Trained end-users on the use of the FuelQuest products during and prior to UAT to ensure knowledge transfer once implemented in Production. Participated in the project planning process providing input on tactics and tasks necessary for successful implementations. Communicated and collaborated with project team (customer, third parties, and fellow employees) to ensure consistency of project reporting, identification of project risks, defining and managing project dependencies. Lead project teams to complete project requirements. Gathered and recorded daily project efforts to support project status, documentation, customer billing, utilization goals, project progression, and project change orders. Developed, distributed, and communicated product configuration best practices to support organizational knowledge. Senior Software Consultant Quorum Business Solutions (October 2013 December 2013 ) Developed, installed, integrated, tested and maintained Quorum business software applications. Worked with clients to obtain business and technical specifications to help develop and implement next generation software solutions. Lead small project teams on established activities or as a part of larger projects. Participated in the configuration, testing, enhancement and support phases associated with software development by working effectively with clients and/or internal resources to define requirements, confirm solution designs and competently explain the end product. Worked closely with or as part of development teams to integrate release software into client environments. Ensured successful completion of personal and team deliverables. Participated in company building exercises, such as recruiting or internal software and training development. Effectively trained and developed other Quorum resources and clients. Product Consultant/Project Manager ANCILE Solutions (December 2011 September 2013) Provided end user training at client site and remotely. Designed and delivered medium to large -scale Enterprise/ERP solutions for numerous clients in various industry sectors. Successfully completed installation, strategy and planning discovery sessions, configuration and end user training with various clients in several industries including Wal-Mart, Disney, Bank of America, Optum Healthcare, Microsoft, Green Mountain Coffee Roasters, and many more. Provided on-boarding consulting services to OEM partners SAP, BMC and Hewlett Packard. Facilitated decision-making, discovery, strategy and planning sessions with clients to design and document system configuration, plan system security features, and best practices for content development. Developed project plan schedule, maintained budget and

5 organized resources during installations. Configured and installed application, database and search engine software on distributed servers running Windows Server 2003 or 2008, Oracle or SQL database servers. Migrated data during client software upgrade using SSIS and SSRS applications to convert and verify data. Resolved and managed issues, risks and concerns for both clients and team members. Lead project teams to complete project requirements. Reviewed SOW deliverables and communi cated effectively with client regarding SOW requirements to ensure expectations were met. IT Consultant/Corporate Trainer Fifth Business/Marathon Oil (August 2009 September 2011) Provided end user training at client site and conducted new hire IT training for all new employees. Conversion of data and data analysis. Lead training sessions and one-on-one coaching on Advance Excel topics for Oil and Gas data analysis using charts, PivotTables, formulas, data import and exports, bulk data summarization, and tables. Held requirement gathering sessions by interviewing department stakeholders to review and understand their system requirements. Organized evaluation and case study scenarios to ensure end results met the needs of stakeholders. Created and maintai ned project plans and schedules to ensure resources could meet project deadlines and milestones at or below specified budget. Participated as a liaison between stakeholders and software developers to ensure requirements were stated clearly and updated regularly in dynamic situations. Held bi-monthly IT training sessions to familiarize new hires and summer interns with IT policies, usage and system essentials. Managed deployment of SharePoint upgrades to ensure stored data, files and SharePoint sites migrated successfully. Designed SharePoint collaboration and publisher sites. Managed and mentored new employees until acclimated to departments and company structure. Created Excel macros and used VBA to automate processes for data analysis. Recorded short/mini How to tutorial videos using Adobe Captivate, slide presentations and screen captures to deliver quick functional training. Software Implementation Consultant Euronet Worldwide (July 2006 March 2009) Provided end user training at client site and remotely. Configured, tested and installed financial transaction software for domestic and international banks. Analyzed data files received from clients for verification before system conversions. Created and reviewed project objectives and requirements wi th client to ensure involved stakeholders agreed upon outlined scope. Followed the SDLC to complete all projects and used Microsoft Project to create project plan schedules, identify project stakeholders, evaluate project risk and resolve conflicts, and track project budgets. Conducted end user training with clients on proper procedures to balance daily transactions, generate reports, and manage customer database. Advised clients on best practices and how to methods on troubleshooting ATMs, Visa based and other financial transactions. Recorded short video computer based training (CBTs) for users to learn how to use customer account management and tracking software. Produced and ran test scripts with clients for User Acceptance Testing to find any issues prior to Go-Live. Provided support and training on software at clients site or online via teleconference. Delivered technical design document to client for project sign-off and completion. Developed customized software code for support of client systems using RPG, CL, Java, and SQL and HTML. Instructor Univ. of Little Rock & Philander Smith College (Aug 2001 Aug 2009) Taught programming language courses including C/C++, COBOL, SQL, HTML as well as Intro to Computer courses for Word, Excel, PowerPoint, Access, using the internet, basics of computers, and web browsing. Created programming language assignments for students to understand the process of creating

6 programs through the system development life cycle. Helped students understand files structures, database design, and the basic logic of programming. Guided students in course curriculum and class schedule each semester by providing advising on courses in Computer Science. Used Learning Management System Blackboard and WebCT to facilitate course material, track attendance and assignments, record grades, distribute examinations and assignments, and analyze student data. Presented and communicated effectively with a culturally diverse population. Data Administrator Acxiom Corporation (February 2001 August 2001) Programmer Analyst Stonehouse Technologies (January 2000 January 2001) Programmer Analyst Arkansas Crime Information Center (June 1998 January 2000) Education University of Central Arkansas Conway, AR MBA -August 2006 University of Arkansas at Little Rock Little Rock, AR BS Computer Science -December 1999 BA Management of Information Systems -June 2005

7 Skills & Abilities Technical Acumen: HTML, XML C++, C#, VBA T-SQL, Oracle PLSQL SSIS, SSRS, Crystal Reports, Cognos MS Project, Visio, Access, Excel JIRA, HPQC, Salesforce SAP Integration Custom Software Development Enterprise wide Implementation

8 Data Analysis/Conversion/Scrub SharePoint, Windows Server IT Project Lifecycle: Requirements Analysis SOW Review & Writing Proof of Concept Costing & Budgeting Project Scheduling Resource Assigning User Acceptance Testing Phased Rollout Support Transition Design Documents Business Process Flow Sharing & Training Tools: Captivate LMS End-User training Instructional Design PowerPoint WebEx, Live Meeting GoToMeeting Skype for Business SAP Productivity Pak Leadership: Team Building Mentoring Project Lead Senior Consultant

9 Lead Consultant Trainer Client Relations Client Presentations Vendor Management