System messages (Cash Devices)

Size: px
Start display at page:

Download "System messages (Cash Devices)"

Transcription

1 System messages (Cash Devices) CSC-W32 V2.1/20 User manual

2 Questions and suggestions Do you have any questions or suggestions regarding... any technical questions or problems? this manual? Please note the order number or the date of issue of this manual and refer it to: address: Wincor Nixdorf International GmbH Handbuchredaktion BD P Paderborn Germany Please refer to the Wincor Nixdorf Customer Care Center: Fax: +49 (0) January 2006

3 System messages (Cash Devices) CSC-W32 V2.1/20 Edition January 2006

4 Copyright Information and trademarks Wincor Nixdorf International GmbH 2006 All rights, including rights of translation and rights of reproduction by reprinting, copying or similar methods, even of parts, are reserved. Any violations give rise to a claim for damages. All rights, including rights created by patent grants or registration of a utility model or design, are reserved. Delivery subject to availability; right of technical modifications reserved. All names of hardware and software products mentioned in this manual are trade names and/or trademarks of their respective manufacturers. January 2006

5 Contents Preface...1 Notation...2 Cash-Out Module (CDM)...3 Position of photosensors...71 Cash-Out Module (CNG)...77 CNG: extended error codes...87 Firmware loader (LDR) Paragraph 36 (P36) Coin-Out Module (COUT) Coin-In Module (CIN) Bundle Cash Deposit Module (BCD) Deposit Module (DPS) Cash and Cheque Deposit Module (CCDM) CCDM: extended error codes Money Door Module (MDM) Panel Protection Door (PPD) Euro Banknote Handler (EBH) Numeric list of all messages January 2006

6 January 2006

7 Preface The CSC-W32 software products allow the operation of self-service systems with the standard operating systems Windows NT and Windows XP. The following WN-specific Windows 32 bit products can be used with this standard operating system to control the self-service peripherals: CSC-W32/BOF CSC-W32/CDM CSC-W32/SFP CSC-W32/SDK Basic operating functions Cash dispenser module Security facility package Software development kit The manuals are intended for programmers, technicians and system operators. They provide a complete overview of all system messages which can be output from the CSC- W32 products. This enables a fast elimination of faults which guarantees high availability of the self-service system. The "System messages" manual consists of the following books: System messages (Basis, Special Devices, Security) The description of the message handling and the explanation of the general system messages are followed by further descriptions in the order of the devices. System messages (Printer, Scanner) System messages (Cash Devices) January

8 Notation Preface Notation The format of the message description is as follows: Error code and definition Listed sequentially in numerical order. Cause Detailed description of the error. The causes are ordered according to the probable error frequency. Application If the message can be interpreted and acted on by the application programmer, then the required actions are given here. This section serves as an aid for the application programmer and should help him react correctly to errors in the application during runtime. For this reason, these notes should only be consulted when creating user programs. Measure Errors and messages to which the system operator and system administrator can react. Example: XXXX Definition Cause: Description of the cause which occurs most frequently. Description of the cause with the next highest frequency of occurrence. etc. Instructions for the application programmer are given here. The actions to be taken by the system operator or the system administrator are described here. 2 January 2006

9 Cash-Out Module (CDM) StClass: STCLASS_OK STCLASS_ERROR_CDM No error Error of the CSCWCDM.DLL StCode: CDM_INVALID_CAS_SLOT Invalid cassette slot. Get status in order to determine the maximum number of cassette slots CDM_ERROR_SELFTEST Error in self-test. Check acknowledge buffer and hardware CDM_INVALID_ERROR_DATA Internal error. Possible hardware error. Report the error log of this entry to Service. Check the hardware if necessary CDM_INVALID_WARNING_DATA Internal error. Possible hardware error. Report the error log of this entry to Service. Check the hardware if necessary. January

10 Cash-Out Module (CDM) CDM_CSCEDS_DLL_NOT_FOUND The error only occurs with the coded V.24 line to the CDM. The CSCEDS.DLL file was not found in the <CSCROOT>\DLL directory. Copy the DLL into the <CSCROOT>\DLL directory from the release diskette CDM_CSCEDS_DLL_OPEN_FAILED The DLL for software encoding, CSCEDS.DLL, could not be opened. Check access rights and attributes of this file CDM_INVALID_CRC Invalid CRC (check character) received with encoded line. Initialize the line again. Check the hardware CDM_INVALID_KEYWORD_LEN The keyword specified in the parameter block has an invalid length. Check application program CDM_INVALID_CAS_DATA_SEL The segment selector of the pointer for the input buffer "CdmCasPara.pData" specified in the parameter block is invalid. Check application program. 4 January 2006

11 Cash-Out Module (CDM) CDM_INVALID_TRANSPORT No cash in collecting tray for transport command. A cash-out command has been issued without previous dispensation, or no money has been detected in the collecting tray. Check the application Determine why there is no cash in the collecting tray. Change application program if necessary CDM_TRANSP_DIR_NOT_AVAIL Transport in the desired direction is illegal. Correct parameter in transport job CDM_REJ_CAS_FULL Remaining capacity of the reject cassette too small. The number of banknotes to be dispensed for this job cannot be transported into the reject cassette as the remaining capacity in the reject cassette is insufficient. Terminate transaction, lock cash-out function. Operator call (empty reject cassette) CDM_PLAUSIBILITY_ERROR Plausibility check on job unsuccessful (syntax error in job) or wrong controller setting. Correct application program. Check the controller setting CDM_INVALID_BLK_LEN Incorrect block length. Error in job. Correct application program. 5

12 Cash-Out Module (CDM) CDM_INVALID_DEV_ID Incorrect device specification. Error in job. Correct application program CDM_INVALID_COMMAND Wrong job specification / Job not available - Error in job - Separator locked (Retract and quit executed, RTR_LOCK:Y) - Retract job issued although no transport job carried out first Correct application program or release separator after removal of retraced cash from stackers (RTR_LOCK:N) CDM_INVALID_COMMAND_LEN Incorrect job length. Error in job. Correct application program CDM_SUBMODUL_NOT_AVAIL The cassette addressed by the application does not exist (programming error). The measuring station, photosensor amplifier or the cassette cannot be accessed via the internal interface (hardware error). Correct the application program. In the case of hardware errors terminate the transaction, disable the cash-out function. Insert cassette in cassette position and log on Check hardware (switches, contacts, lines)! CDM_INVALID_STATUS_SPEC Attempt to read from an unknown area during a status job. Change application program. 6 January 2006

13 Cash-Out Module (CDM) CDM_INVALID_AREA An unknown name has been transferred in a status job. Change application program CDM_INVALID_BLK_LEN_CHAR Length specification in the job not hexadecimal. Syntax error in job. Change application program CDM_INVALID_TRANSPORT_SPEC An invalid transport destination has been specified in the job. Change application program CDM_INVALID_SEPARATOR An illegal separator has been used in the job. Change application program A00 CDM_BUSY A job was previously issued and is still busy (e.g. log on cassette without time monitor), so the current job cannot yet be processed. Change application program or terminate the previous job B00 CDM_CAS_PROT_ERROR_AREA_N An attempt has been made to write in the write-protected area (AREA_N) of the cassette EE- PROM. Change application program. 7

14 Cash-Out Module (CDM) 28001C00 CDM_PUT_NOT_AVAIL There is no PUT PROM in the cash-out controller This message only occurs in self-test jobs. You can continue to use the device even without the PUT PROM. Customer Service should be informed and the cash-out controller should be equipped with a PUT PROM 28001D00 CDM_INVALID_SPEC_LBAMP An illegal specification has been transferred in the supervisor job for accessing the photosensor amplifier. Change application program CDM_VALUE_NOT_AVAIL_R Amount demanded cannot be dispensed. Cash can basically still be dispensed. In currency-dependent dispensing: the desired amount cannot be dispensed. In currency-independent dispensing: the desired combination of banknotes cannot be dispensed. Read out the warning status of the cassette and make a cassette-specific evaluation. As further banknotes can be dispensed, no immediate action is required. Apart from this, reaction according to the message CDM_LB_MS_TIMEOUT Time-out in photosensor of measuring station Money jam in the transport path between path monitor of first dispensing module and photosensor of measuring station. Disable cash-out function Open device, check transport paths for remaining banknotes, if necessary inform system administrator. 8 January 2006

15 Cash-Out Module (CDM) CDM_LB_L1_TIMEOUT Time-out photosensor L1 Money jam in transport path between the photosensor of the measuring station and photosensor L1. Disable cash-out function Open device, check transport paths for remaining banknotes. If necessary, inform system administrator CDM_LB_COL_TRAY_TIMEOUT Time-out for collecting tray photosensor L19 Money jam in the transport path between photosensor L1 and photosensor L19. Disable cash-out function Open device, check transport paths for remaining banknotes. If necessary, inform system administrator CDM_LB_REJ_TIMEOUT Time-out in photosensor L20 for reject cassette Money jam in transport path between photosensor L1 and reject cassette photosensor L20. Disable cash-out function Open device, check transport paths for remaining banknotes. If necessary, inform system administrator CDM_SINGLE_REJ_ERROR Single reject switch defective (Hardware error) Cash-out function can still be operated, but no further single rejects (only bundle rejects). Check single reject switch 9

16 Cash-Out Module (CDM) CDM_DOUPLE_DISPENSING All banknotes were identified as multiple dispenses. Contents of cassette: - the cassette contains the wrong banknotes. Hardware error: - the cassette or the dispenser module is defective - the measuring station is defective, i.e. all banknotes are recognized as illegal With the wrong cassette contents, evaluate the warning status for the cassette or lock the cassette, if necessary. Check cassette contents, inform system administrator. Check cassette, dispenser module, measuring station. If necessary, carry out Reference value determination CDM_DMODUL_ERROR In the dispensing procedure, additional banknotes have been dispensed without the clutch being supplied with power. The dispenser module is defective (Hardware error). Lock the dispenser module for cash-out transactions Check the dispenser module 10 January 2006

17 Cash-Out Module (CDM) CDM_VALUE_NOT_AVAIL_A Requested amount cannot be dispensed Contents of cassette: This amount cannot be dispensed in the selected currency, however, other currencies (if any) can still be dispensed. - cassette(s) empty - cassette(s) locked (software lock) Hardware error: - cassette(s) locked (hardware lock) - no reference value in measuring station - money jam in dispenser module - values in cassette(s) not up-to-date - main motor of cash-out module not functioning or too slow Read out the warning status. If necessary, lock cash-out for the currency Action appropriate to message CDM_CAS_INVALID_CURRENCY There is no cassette for the requested currency or the job contained the wrong value in the parameter for the desired currency. For programming errors only: change application program Cassette error: Request the system operator to insert a cassette with the desired currency 28002A00 CDM_INVALID_NR_NOTES The parameter specifying the banknote denomination in the job is larger than the allowed maximum (maximum = 40 banknotes) Change application program 11

18 Cash-Out Module (CDM) 28002B00 CDM_ERROR_LBAMP Evaluation electronics of the photosensor amplifier defect (Hardware error). Disable cash-out Call Customer Service: Replace controller for cash-out module 28002C00 CDM_INVALID_CONFIG Unknown device configuration (Hardware error) Disable cash-out function Carry out device initialization (the cassettes have to be removed first, there should be no banknotes in the transport path and all photosensors should be open) If device initialization cannot be carried out successfully, replace the controller for the dispenser module D00 CDM_LB_L17_L25_ERROR Photosensor L1, L17, L25 or control of individual reject switches defective (Hardware error). Disable cash-out function Check photosensor and individual reject switch and replace if necessary CDM_DMODUL_1_TIMEOUT Time-out of path monitor in first dispenser module Banknote jam, banknote(s) do not reach the path monitor photosensor in the first dispenser module. Disable cash-out function Eliminate money jam, check whether any bank- notes are in the transport path, if necessary inform system administrator. 12 January 2006

19 Cash-Out Module (CDM) CDM_DMODUL_2_TIMEOUT Time-out of path monitor in second dispenser module Money jam, banknote(s) do not reach the path monitoring photosensor in the second dispenser module. Disable cash-out function Eliminate money jam, check whether there are any banknotes in the transport path, if necessary inform system administrator CDM_DMODUL_3_TIMEOUT Time-out of path monitor in third dispenser module Money jam, banknote(s) do not reach the path monitoring photosensor in the third dispenser module. Disable cash-out function Eliminate money jam, check whether there are any banknotes in the transport path, if necessary inform system administrator CDM_DMODUL_4_TIMEOUT Time-out of path monitor in fourth dispenser module Money jam, banknote(s) do not reach the path monitoring photosensor in the fourth dispenser module. Disable cash-out module Eliminate money jam, check whether there are any banknotes in the transport path, if necessary inform the system administrator. 13

20 Cash-Out Module (CDM) CDM_DMODUL_5_TIMEOUT Time-out of path monitor in fifth dispenser module Money jam; banknote(s) do not reach the path monitoring photosensor of the fifth dispenser module. Disable cash-out function Eliminate money jam, check whether there are any banknotes in the transport path, if necessary inform the system administrator CDM_LB_L17_CONVERED Photosensor L17 blocked UNDEFINED CASH OPERATION!! Money jam, there is still at least one banknote under the photosensor indicated. Customer can access part of the cash and/or manipulates L17. Disable cash-out function Remove money jam, check transport path. Inform system administrator where appropriate (check photosensor) CDM_LB_L18_OR_L22_CONVERED Photosensor L18 or L22 blocked UNDEFINED CASH OPERATION!! Money jam, there is still at least one banknote under the photosensor indicated. Disable cash-out function Eliminate money jam, check transport path. If necessary inform system administrator (check photosensor) 14 January 2006

21 Cash-Out Module (CDM) CDM_R_LB_L18_COVERED Photosensor L18 does not become free Cash not accessible by customer! Money jam, there is at least 1 banknote under the photosensor specified. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path. If necessary inform system administrator (check photosensors) CDM_R_LB_L18_RETRACT_COVERED Photosensor L18 does not become free Retract not carried out properly shutter was completely open and is closed again completely CASH WAS ACCESSIBLE BY CUSTOMER!!! Money jam, there is at least 1 banknote under the photosensor specified. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary inform system administrator (check photosensors) CDM_R_LB_L18_NOT_REACHED Photosensor L18 is not reached Cash not accessible by customer! Money jam during delivery. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path. If necessary inform system administrator (check photosensors) 15

22 Cash-Out Module (CDM) CDM_R_LB_L18_RETR_NOT_REACHED Photosensor L18 is not reached Retract not carried out properly Shutter was completely open and is closed again completely CASH WAS ACCESSIBLE BY CUSTOMER!!! Money jam with retract. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path if necessary inform system administrator (check photosensors) CDM_LB_L19_COVERED Photosensor L19 blocked UNDEFINED CASH OPERATION!! Money jam, there is still at least one banknote under the photosensor indicated. Disable cash-out function Eliminate money jam, check transport path. If necessary inform system administrator (check photosensor) CDM_R_LB_L19_COVERED Photosensor L19 does not become free Cash not accessible by customer! Money jam during delivery, there is still at least 1 banknote under the photosensor indicated. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path. If necessary inform system administrator (check photosensors) 16 January 2006

23 Cash-Out Module (CDM) CDM_R_LB_L19_RETRACT_COVERED Photosensor L19 does not become free Retract not carried out properly shutter was completely open and is closed again completely CASH WAS ACCESSIBLE BY CUSTOMER!!! Money jam, there is still at least 1 banknote under the photosensor indicated. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary inform system administrator (check photosensors) CDM_R_LB_L19_NOT_REACHED Photosensor L19 is not reached Cash not accessible by customer! Money jam during delivery. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary inform system administrator (check photosensors) CDM_R_LB_L19_RETR_NOT_REACHED Photosensor L19 is not reached Retract not carried out properly Shutter was completely open and is closed again completely CASH WAS ACCESSIBLE BY CUSTOMER!!! Money jam during retract. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary inform system administrator (check photosensors) 17

24 Cash-Out Module (CDM) CDM_LB_L20_COVERED Photosensor L20 blocked. UNDEFINED CASH OPERATION!! Money jam, there is still at least one banknote under the photosensor indicated. Disable cash-out function Eliminate money jam, check transport path, if necessary inform system administrator (check photosensor) CDM_LB_L21_COVERED Photosensor L21 blocked THE COMPLETE AMOUNT CAN BE ACCESSED BY THE CUSTOMER!! Money jam, there is still at least one banknote under the photosensor indicated. Disable cash-out function Eliminate money jam, check transport path, if necessary inform system administrator (check photosensor) CDM_R_LB_L21_COVERED Photosensor L21 does not become free Cash not accessible by customer! Money jam during single reject. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path, If necessary inform system administrator (check photosensors) 18 January 2006

25 Cash-Out Module (CDM) CDM_R_LB_L21_NOT_REACHED Photosensor L21 is not reached Cash not accessible by customer! Money jam during single reject Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path, If necessary inform system administrator (check photosensors) CDM_LB_L22_COVERED Photosensor L22 does not become free UNDEFINED CASH-OUT!! Money jam, there is still at least 1 banknote under the photosensor indicated. Disable cash-out function Eliminate money jam, check transport path, If necessary inform system administrator (check photosensors) CDM_R_LB_L22_COVERED Photosensor L22 does not become free Cash not accessible by customer! Money jam during delivery, there is still at least 1 banknote under the photosensor indicated. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path. If necessary inform system administrator (check photosensors) 19

26 Cash-Out Module (CDM) CDM_R_LB_L22_RETRACT_COVERED Photosensor L22 does not become free Retract not carried out properly Shutter was completely open and is closed again completely CASH WAS ACCESSIBLE BY CUSTOMER!!! Money jam, there is still at least 1 banknote under the photosensor indicated. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary inform system administrator (check photosensors) CDM_R_LB_L22_NOT_REACHED Photosensor L22 is not reached Cash not accessible by customer! Money jam during delivery. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary inform system administrator (check photosensors) CDM_R_LB_L22_RETR_NOT_REACHED Photosensor L22 is not reached Retract not carried out properly Shutter was completely open and is closed again completely CASH WAS ACCESSIBLE BY CUSTOMER!!! Money jam during retract. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary inform system administrator (check photosensors) 20 January 2006

27 Cash-Out Module (CDM) CDM_R_LB_L23_COVERED Photosensor L23 does not become free Cash not accessible by customer! Money jam, there is still at least 1 banknote under the photosensor indicated. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary inform system administrator (check photosensors) CDM_R_LB_L23_RETRACT_CONVERED Photosensor L23 does not become free Retract not carried out properly Shutter was completely open and is closed again completely CASH WAS ACCESSIBLE BY CUSTOMER!!! Money jam, there is still at least 1 banknote under the photosensor indicated. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary inform system administrator (check photosensors) CDM_R_LB_L23_NOT_REACHED Photosensor L23 is not reached Cash not accessible by customer! Money jam during delivery. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary inform system administrator (check photosensors) 21

28 Cash-Out Module (CDM) CDM_R_LB_L23_RETR_NOT_REACHED Photosensor L23 is not reached Retract not carried out properly Shutter was completely open and is closed again completely CASH WAS ACCESSIBLE BY CUSTOMER!!! Money jam during retract. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary inform system administrator (check photosensors) CDM_SWIVEL_ARM_ERROR_DOWN Does not reach the bottom Collecting tray swivel arm. The amount cannot be accessed by the customer! Hardware error Disable cash-out function Check swivel arm, sensor CDM_R_SWIVEL_ARM_ERROR_DOWN Swivel arm does not reach the bottom. The amount cannot be accessed by the customer! Hardware error Disable cash-out function Check swivel arm, sensor 22 January 2006

29 Cash-Out Module (CDM) CDM_SWIVEL_ARM_ERROR_UP Collecting tray swivel arm does not reach the top. The amount cannot be accessed by the customer! Hardware error Disable cash-out function Check swivel arm, sensor CDM_R_SWIVEL_ARM_ERROR_UP Swivel arm does not reach the top position. Cash not accessible by customer! Hardware error Disable cash-out function Check swivel arm, sensor 28005B00 CDM_CASH_SLOT_ERROR_DOWN Money slot/shutter does not close completely Hardware error The error code is used as general error message with outdoor units with integrated door module (exception: door module is controlled by application). The door module signals the error code when, - the door cannot be closed or opened completely, - the photo sensor in the cash trough or cash slot are covered partially or completely, - the manual switch for the door module is in manual mode position. Disable cash-out function Check money slot, sensor, shutter 23

30 Cash-Out Module (CDM) 28005B10 CDM_R_SHUTTER_CLOSE_ERROR Shutter was not closed completely Cash not accessible by customer! Hardware error or manipulation of module Disable cash-out function Check shutter, sensor 28005B11 CDM_R_SHUTTER_RETR_CLOSE_ERR1 Shutter was not closed completely Retract correctly performed CASH WAS ACCESSIBLE BY CUSTOMER!!! Hardware error or manipulation of module Disable cash-out function Check shutter, sensor 28005B12 CDM_R_SHUTTER_RETR_CLOSE_ERR2 Shutter was not closed completely Retract not carried out properly CASH WAS ACCESSIBLE BY CUSTOMER!!! Hardware error or manipulation of module Disable cash-out function Check shutter, sensor 24 January 2006

31 Cash-Out Module (CDM) 28005B13 CDM_R_SHUTTER_CLOSE_ERROR2 Shutter was not closed completely CUSTOMER REMOVED THE CASH Hardware error or manipulation of module Disable cash-out function Check shutter, sensor 28005C00 CDM_CASH_SLOT_ERROR_UP Money slot/shutter does not open completely The amount cannot be accessed by the customer! Hardware error or the module is being manipulated Disable cash-out function Check money slot, sensor, shutter 28005C10 CDM_R_SHUTTER_OPEN_ERROR Shutter does not open completely CASH IS ACCESSIBLE BY CUSTOMER!!! Hardware error or manipulation of module Disable cash-out function Check shutter, sensor 25

32 Cash-Out Module (CDM) 28005C11 CDM_R_SHUTTER_RETR_OPEN_ERR1 Shutter was not completely open Retract correctly performed CASH WAS ACCESSIBLE BY CUSTOMER!!! Hardware error or manipulation of module Disable cash-out function Check shutter, sensor 28005C12 CDM_R_SHUTTER_RETR_OPEN_ERR2 Shutter was not completely open Retract not carried out properly CASH WAS ACCESSIBLE BY CUSTOMER!!! Hardware error or manipulation of module Disable cash-out function Check shutter, sensor 28005C13 CDM_R_SHUTTER_OPEN_ERROR2 Shutter was not completely open CUSTOMER REMOVED THE CASH!!! Hardware error or manipulation of module If repeated: Disable cash-out function Check shutter, sensor 26 January 2006

33 Cash-Out Module (CDM) 28005D00 CDM_FEED_JAM_LB_L17 Money does not reach L17 The amount cannot be accessed by the customer! Money jam in transport path from L18/L22 to L17 Disable cash-out function Eliminate money jam, check transport path. If necessary inform system administrator (check photosensors) 28005D10 CDM_R_MOTOR2_NO_CLOCKS Transport motor M2 does not return timing pulses Cash transport to customer aborted Cash not yet accessible by customer! Hardware error Disable cash-out function Check transport motor M D11 CDM_R_MOTOR2_RETR_NO_CLOCKS Transport motor M2 does not return timing pulses Retract transport aborted CASH WAS ACCESSIBLE BY CUSTOMER!!! Hardware error Disable cash-out function Check transport motor M2 27

34 Cash-Out Module (CDM) 28005F10 CDM_R_LB_L25_COVERED Photosensor L25 blocked The amount cannot be accessed by the customer! Money jam, there is still at least one banknote under the photosensor indicated. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path. If necessary inform system administrator (check photosensors) 28005F11 CDM_R_LB_L25_RETRACT_COVERED Photosensor L25 does not become free Shutter was completely open and is closed again completely CASH WAS ACCESSIBLE BY CUSTOMER!!! Money jam, there is at least 1 banknote under the photosensor indicated. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary, inform system administrator (check photosensors) 28005F18 CDM_R_LB_L25_NOT_REACHED Photosensor L25 is not reached Cash not accessible by customer Money jam during delivery. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary, inform system administrator (check photosensors). 28 January 2006

35 Cash-Out Module (CDM) 28005F19 CDM_R_LB_L25_RETR_NOT_REACHED Photosensor L25 is not reached Shutter was completely open and is closed again completely CASH WAS ACCESSIBLE BY CUSTOMER!!! Money jam during retract. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary, inform system administrator (check photosensors) CDM_FEED_JAM_LB_L21 Money does not reach L21 (bundle reject) The money cannot be accessed by the customer! Money jam on transport path between L18/L22 and L21 Disable cash-out function Eliminate money jam, check transport paths System administrator: (check photosensors) CDM_R_LB_L21_REJECT_COVERED Photosensor L21 does not become free during bundle reject Cash not accessible by customer! Money jam during bundle reject. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path System administrator: (check photosensors) 29

36 Cash-Out Module (CDM) CDM_R_LB_L21_RETRACT_COVERED Photosensor L21 does not become free Retract not carried out properly Shutter was completely open and is closed again completely CASH WAS ACCESSIBLE BY CUSTOMER!!! Money jam during retract Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path System administrator: (check photosensors) CDM_R_LB_L21_REJECT_NOT_REACHED Photosensor L21 not reached during bundle reject Cash not accessible by customer! Money jam during bundle reject Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path System administrator: (check photosensors) CDM_R_LB_L21_RETR_NOT_REACHED Photosensor L21 is not reached Retract not carried out properly Shutter was completely open and is closed again completely CASH WAS ACCESSIBLE BY CUSTOMER!!! Money jam during retract Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path System administrator: (check photosensors) 30 January 2006

37 Cash-Out Module (CDM) CDM_R_LB_L26_COVERED Retract was performed correctly after TIMEOUT with cash presentation Photosensor L26 did not become free Customer did not remove cash with the time specified in TO_CUSTM. When command CDnTROL or CDnTROD (transport cash into frontload - or default direction) was issued, a retract was performed. Impossible to say what was retracted. None since system is completely operable CDM_R_LB_L26_RETRACT_COVERED Photosensor L26 does not become free Retract not carried out properly Shutter was completely open and is closed again completely CASH WAS ACCESSIBLE BY CUSTOMER!!! Money jam, there is still at least 1 banknote under the photosensor indicated. Customer could access part of the banknotes and/or manipulated L26. Eliminate money jam, check transport path If necessary inform system administrator ( check photosensors) CDM_R_LB_L26_UE_COVERED Photosensor L26 unexpectedly covered Cash not accessible by customer! Manipulation Repeat complete separation and transport. If error recurs: Disable cash-out function. Eliminate money jam, check transport path If necessary inform system administrator ( check photosensors) 31

38 Cash-Out Module (CDM) CDM_R_LB_L26_RETRACT_UE_COVERED Photosensor L26 unexpectedly covered Retract not carried out properly Shutter was completely open and is closed again completely CASH WAS ACCESSIBLE BY CUSTOMER!!! Manipulation, cash was offered correctly before. Photosensor L26 was covered unexpectedly from outside while cash was retracted. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary inform system administrator (check photosensors) CDM_R_LB_L26_NOT_REACHED Photosensor L26 is not reached Cash not accessible by customer! Money jam during delivery. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary inform system administrator (check photosensors) CDM_R_LB_L26_BEFORE_RETR_FREE Photosensor L26 already free before retract command CUSTOMER REMOVED THE CASH!!! Customer removed cash completely before retract command. Cash-out was performed correctly CDM_R_LB_L27_COVERED Retract was performed correctly after TIMEOUT with cash presentation Photosensor L27 did not become free Customer did not remove cash within the time specified in TO_CUSTM. On command TRANSPORT CASH INTO REARLOAD or DEFAULT DIRECTION, a retract was performed. Impossible to say what was retracted. None since system is completely operable. 32 January 2006

39 Cash-Out Module (CDM) CDM_R_LB_L27_RETRACT_COVERED Photosensor L27 does not become free Retract not carried out properly Shutter was completely open and is closed again completely CASH WAS ACCESSIBLE BY CUSTOMER!!! Money jam, there is still at least 1 banknote under the photosensor indicated. Customer had access to part of the banknotes Disable cash-out function Eliminate money jam, check transport path If necessary inform system administrator (check photosensors) CDM_R_LB_L27_UE_COVERED Photosensor L27 unexpectedly covered Cash not accessible by customer! Manipulation Repeat complete separation and transport. If error recurs: Disable cash-out function. Eliminate money jam, check transport path If necessary inform system administrator (check photosensors) CDM_R_LB_L27_RETRACT_UE_COVERED Photosensor L27 unexpectedly covered Retract not carried out properly Shutter was completely open and is closed again completely CASH WAS ACCESSIBLE BY CUSTOMER!!! Manipulation, the cash was offered correctly before. Photosensor L27 was covered unexpectedly from the outside while cash was retracted. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary inform system administrator (check photosensors) 33

40 Cash-Out Module (CDM) CDM_R_LB_L27_NOT_REACHED Photosensor L27 is not reached Cash not accessible by customer! Money jam during delivery. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary inform system administrator (check photosensors) CDM_R_LB_L27_BEFORE_RETR_FREE Photosensor L27 becomes free nevertheless CUSTOMER REMOVED THE CASH!!! Customer removed cash completely at beginning of retract command. Cash-out was performed correctly CDM_R_LB_L28_COVERED Photosensor L28 does not become free Cash not accessible by customer! Money jam, there is still at least 1 banknote under the photosensor indicated. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary inform system administrator (check photosensors) 34 January 2006

41 Cash-Out Module (CDM) CDM_R_LB_L28_RETRACT_COVERED Photosensor L28 does not become free Shutter was completely open and is closed again completely CASH WAS ACCESSIBLE BY CUSTOMER!!! Money jam, there is still at least 1 banknote under the photosensor indicated. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary inform system administrator (check photosensors) CDM_R_LB_L28_NOT_REACHED Photosensor L28 is not reached Cash not accessible by customer! Money jam during delivery. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary inform system administrator (check photosensors) CDM_R_LB_L28_RETR_NOT_REACHED Photosensor L28 is not reached Shutter was completely open and is closed again completely CASH WAS ACCESSIBLE BY CUSTOMER!!! Money jam during retract. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary inform system administrator (check photosensors) 35

42 Cash-Out Module (CDM) CDM_R_LB_L29_COVERED Photosensor L29 does not become free Cash not accessible by customer! Money jam, there is still at least 1 banknote under the photosensor indicated. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary inform system administrator (check photosensors) CDM_R_LB_L29_RETRACT_COVERED Photosensor L29 does not become free Shutter was completely open and is closed again completely CASH WAS ACCESSIBLE BY CUSTOMER!!! Money jam, there is still at least 1 banknote under the photosensor indicated. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary inform system administrator (check photosensors) CDM_R_LB_L29_NOT_REACHED Photosensor L29 is not reached Cash not accessible by customer! Money jam during delivery. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary inform system administrator (check photosensors) 36 January 2006

43 Cash-Out Module (CDM) CDM_R_LB_L29_RETR_NOT_REACHED Photosensor L29 is not reached Shutter was completely open and is closed again completely CASH WAS ACCESSIBLE BY CUSTOMER!!! Money jam during retract. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary inform system administrator (check photosensors) CDM_R_LB_L30_COVERED Photosensor L30 does not become free Cash not accessible by customer! Money jam, there is still at least 1 banknote under the photosensor indicated. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary inform system administrator (check photosensors) CDM_R_LB_L30_RETRACT_COVERED Photosensor L30 does not become free Retract not carried out properly Shutter was completely open and is closed again completely CASH WAS ACCESSIBLE BY CUSTOMER!!! Money jam, there is still at least 1 banknote under the photosensor indicated. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary inform system administrator (check photosensors) 37

44 Cash-Out Module (CDM) CDM_R_LB_L30_NOT_REACHED Photosensor L30 is not reached Cash not accessible by customer! Money jam during delivery. Issue job TRANSPORT CASH INTO REJECT CASSETTE). If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary inform system administrator (check photosensors) CDM_R_LB_L30_RETR_NOT_REACHED Photosensor L30 is not reached Retract not carried out properly Shutter was completely open and is closed again completely CASH WAS ACCESSIBLE BY CUSTOMER!!! Money jam during retract. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary inform system administrator (check photosensors) CDM_R_LB_L31_COVERED Photosensor L31 does not become free Cash not accessible by customer! Money jam, there is still at least 1 banknote under the photosensor indicated. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary inform system administrator (check photosensors) 38 January 2006

45 Cash-Out Module (CDM) CDM_R_LB_L31_RETRACT_COVERED Photosensor L31 does not become free Retract not carried out properly Shutter was completely open and is closed again completely CASH WAS ACCESSIBLE BY CUSTOMER!!! Money jam, there is still at least 1 banknote under the photosensor indicated. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary inform system administrator (check photosensors) CDM_R_LB_L31_NOT_REACHED Photosensor L31 is not reached Cash not accessible by customer! Money jam during delivery. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary inform system administrator (check photosensors) CDM_R_LB_L31_RETR_NOT_REACHED Photosensor L31 is not reached Retract not carried out properly Shutter was completely open and is closed again completely CASH WAS ACCESSIBLE BY CUSTOMER!!! Money jam during retract. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary inform system administrator (check photosensors) 39

46 Cash-Out Module (CDM) CDM_R_LB_L32_COVERED Photosensor L32 does not become free Cash not accessible by customer! Money jam, there is still at least 1 banknote under the photosensor indicated. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary inform system administrator (check photosensors) CDM_R_LB_L32_RETRACT_COVERED Photosensor L32 does not become free Retract not carried out properly Shutter was completely open and is closed again completely CASH WAS ACCESSIBLE BY CUSTOMER!!! Money jam, there is still at least 1 banknote under the photosensor indicated. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary inform system administrator (check photosensors) CDM_R_LB_L32_NOT_REACHED Photosensor L32 is not reached Cash not accessible by customer! Money jam during delivery. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary inform system administrator (check photosensors) 40 January 2006

47 Cash-Out Module (CDM) CDM_R_LB_L32_RETR_NOT_REACHED Photosensor L32 is not reached Retract not carried out properly Shutter was completely open and is closed again completely CASH WAS ACCESSIBLE BY CUSTOMER!!! Money jam during retract. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary inform system administrator (check photosensors) CDM_R_LB_L33_COVERED Photosensor L33 does not become free Cash not accessible by customer! Money jam, there is still at least 1 banknote under the photosensor indicated. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary inform system administrator (check photosensors) CDM_R_LB_L33_RETRACT_COVERED Photosensor L33 does not become free Retract not carried out properly Shutter was completely open and is closed again completely CASH WAS ACCESSIBLE BY CUSTOMER!!! Money jam, there is still at least 1 banknote under the photosensor indicated Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary inform system administrator (check photosensors) 41

48 Cash-Out Module (CDM) CDM_R_LB_L33_NOT_REACHED Photosensor L33 is not reached Cash not accessible by customer! Money jam during delivery. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary inform system administrator (check photosensors) CDM_R_LB_L33_RETR_NOT_REACHED Photosensor L33 is not reached Retract not carried out properly Shutter was completely open and is closed again completely CASH WAS ACCESSIBLE BY CUSTOMER!!! Money jam during retract. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary inform system administrator (check photosensors) CDM_R_LB_L35_COVERED Photosensor L35 does not become free Cash not accessible by customer! Money jam, there is still at least 1 banknote under the photosensor indicated. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary inform system administrator (check photosensors) 42 January 2006

49 Cash-Out Module (CDM) CDM_R_LB_L35_RETRACT_COVERED Photosensor L35 does not become free Shutter was completely open and is closed again completely CASH WAS ACCESSIBLE BY CUSTOMER!!! Money jam, there is still at least 1 banknote under the photosensor indicated. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary inform system administrator (check photosensors) CDM_R_LB_L35_NOT_REACHED Photosensor L35 is not reached Cash not accessible by customer! Money jam during delivery. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary inform system administrator (check photosensors) CDM_R_LB_L35_RETR_NOT_REACHED Photosensor L35 is not reached Shutter was completely open and is closed again completely CASH WAS ACCESSIBLE BY CUSTOMER!!! Money jam during retract. Issue job TRANSPORT CASH INTO REJECT CASSETTE. If error recurs, disable cash-out function. Eliminate money jam, check transport path If necessary inform system administrator (check photosensors) 43

50 Cash-Out Module (CDM) 28007B10 CDM_R_G9_NOT_REACHED Photosensor G9 (bundle reject switch) is not reached Cash not accessible by customer! Hardware error Bundle reject switch does not reach reject position. Disable cash-out function Check transport path, reject rocker for function, if necessary notify system administrator 28007B11 CDM_R_G9_RETRACT_NOT_REACHED Photosensor G9 (bundle reject switch) is not reached Retract not carried out properly CASH WAS ACCESSIBLE BY CUSTOMER!!! Bundle reject switch does not reach reject position. Reject rocker cannot be moved into reject position in order to complete the retract operation. The retract operation is in the collecting tray. Disable cash-out function Check transport path, reject rocker for function, if necessary notify system administrator 28007C10 CDM_R_G8_NOT_REACHED Photosensor G8 (bundle reject switch) is not reached Cash not accessible by customer! Hardware error Bundle reject switch does not reach transport position Disable cash-out function Check transport path, reject rocker for function, if necessary notify system administrator (check photosensors) 44 January 2006

51 Cash-Out Module (CDM) 28007C11 CDM_R_G8_RETRACT_NOT_REACHED Photosensor G8 (bundle reject switch) is not reached Retract not carried out properly CASH WAS ACCESSIBLE BY CUSTOMER!!! Bundle reject switch does not reach transport position. The retract operation does not reach the collecting tray. Disable cash-out function Check transport path, reject rocker for function, if necessary notify system administrator (check photosensors) CDM_MS_TIMEOUT Time-out during communication with the measuring station (Hardware error) Repeat job, if the error occurs again, disable the cash-out function Check electronic measuring station, wiring CDM_LBAMP_TIMEOUT Time-out during communication with the photosensor amplifier. If this error occurs in a transport command, AN UNDEFINED CASH-OUT TAKES PLACE!! Sporadic error or Hardware error Repeat job, if the error occurs again, disable the cash-out function Check electronic controller, wiring 45

52 Cash-Out Module (CDM) CDM_CUS_RELAIS_NOT_AVAIL Customer relay not connected Hardware error, Programming error f necessary, change program, otherwise: Check customer relay, cable connections 2800B000 CDM_CAS_RELEASE_ERROR Error when releasing the cassette An error has occurred while one or several cassette(s) were released Repeat job, if the error occurs again, read out cassette and warning status (Code word for cassette status: " STAT", if necessary, call Customer Service) Check cassette, dispenser module, wiring 2800B100 CDM_CAS_INSERT_ERROR Error when initiating the cassette An error has occurred when one or several cassette(s) were being initialized Repeat job, if the error occurs again, read out cassette and warning status (Code word for cassette status: " STAT", if necessary, call Customer Service) Check cassette, dispenser module, wiring 2800B200 CDM_REJ_CAS_NOT_AVAIL No reject cassette The reject cassette has not been inserted in the module or a hardware error has occurred (cable, sensor). Insert reject cassette System administrator: Check cassette, dispenser module, wiring 46 January 2006