Fact Book.

Transcription

1 Fact Book 1

2 Dr. Barbara White Chief Information Officer and Associate Provost Colleagues... I want to take this opportunity to thank you for your interest and support as we continue planning for the management, growth and sustainability of Information Technology at the University of Georgia. Clearly, in order to continue to leverage opportunities for success in the knowledge and digital age, UGA must strive to provide the highest level of information technology access, connectivity and functionality to our students, faculty and staff 24 hours- a-day, 7-days a-week from any place, at any time, from any device. Critical to achieving the required level of connectivity and service based on industry and higher education best practices, standards and guidelines is the cooperation, collaboration, and partnerships among and between the campus units in addition to the University System of Georgia, state, and federal entities. Recognizing the diversity of the UGA residential and extended campuses, managing the level of expectations for access and services presents a number of challenges including, but not limited to, identifying the high priority needs, requirements, and `real time service delivery from the University s core services, systems and support arenas. The Compact Planning Process provides the opportunity for the University of Georgia, and the Office of the CIO, to engage the stakeholders in identifying high priority IT requirements, a necessary activity in a time of challenging budgets. This approach also opens discussion, improves efficiency, and provides the necessary link to the long-term campus investment planning process while supporting a model of accountability, performance and continuous improvement Enterprise Information Technology Services

3 Table of Contents The EITS True North: Vision, Mission, and Core Values 4 OCIO/EITS Strategic Planning Model 5 OCIO/EITS Organizational Chart 6 Strategic Core Areas IT Leadership, Planning, & Policy 7 Client Services and Support 7 Instructional Computing 8 Research Computing 8 Enterprise Administrative Computing 8 Collaborative and Productivity Computing 9 Information Security 9 Infrastructure and Architecture 9 Budget and Staffing 10 Selected Statistics 11 How To Contact

4 The EITS True North: Vision, Mission, and Core Values Vision The vision identified through the Office of the Chief Information Officer, and the senior leadership of EITS is to be recognized as a state and national leader in information technology and the first source for strategic technology leadership and customer-focused, performancedriven service. Attributes include demonstrated leadership, level of expertise, next-generation exploration of systems, applications advancing connectivity and expanded functionality, and customer service. Mission The Office of the CIO (OCIO) and Enterprise Information Technology Services (EITS) are committed to the mission of UGA as a land-and-seagrant institution where academics come first and the research-extensive university community encourages research efforts at the undergraduate and graduate levels. As part of the outreach mission of the institution, connectivity and access to these resources are critical. To that end, under the direction of the University s Chief Information Officer, EITS provides a robust, reliable, and secure core information technology infrastructure; maintains essential production services; and offers clientfocused support. Core Values: A set of core values are the foundation and basic principles that influence daily decisions and actions, helping the organization to realize a shared vision and accomplish the mission. Understanding and demonstrating these values is the shared responsibility of each-and-every EITS employee. This organization will recognize and reward individuals whose exceptional performance clearly reflects their ongoing commitment to these values. Excellence in Customer Service Efficiency, Effectiveness and Improvement Our People are Our Greatest Asset Displaying a Winning Attitude Teamwork and Communication Honesty and Integrity 4 Enterprise Information Technology Services

5 OCIO/EITS Strategic Planning Model UGA Strategic Planning Assessment and Improvement Vision Mission Core Values Core Services Performance and Execution CIO/EITS Strategic Planning Alignment with the UGA Budget Process Providing Excellent Customer Service Focusing on Efficiency and Effectiveness Delivering Reliable Services Continuously Improving Empowering Faculty, Staff, and Students 5

6 OCIO/EITS Organizational Chart Jere Morehead Senior Vice President for Academic Affairs and Provost CIO & Associate Provost Dr. Barbara A.White Director: Finance & Business Services Alan Katz University Information Security Officer Brian Rivers Director: Portfolio & Program Management Office Greg Topp Senior Associate CIO & Technology Officer Greg Ashley Application Development & Data Management Greg Ashley Executive Director: Client Services, Infrastructure, & Operations Mike Dennis Director: Financial Information Systems Michael Cheek Director: Existing Student Information Systems Sharon Burch Director: Next Generation Student Information Systems Ilir Hasko Director: Client Services & Systems Administration Shawn Ellis Director: Operations & Infrastructure Jeff Teasley Director: Research Computing David Matthews-Morgan Director: Policy, Standards, & Program Management Tammy Pounds 6 Enterprise Information Technology Services

7 Strategic Core Areas IT Leadership, Planning, & Policy Vision: EITS will be known as a promoter of a performance-based IT environment reflecting proactive change; systematic and strategicallymanaged services and investments; capacity planning; and continuous improvement. Strategic Planning and Portfolio Lifecycle Management Sustainable IT Business Models IT Policy Development Technology Research and Development Business Continuity Planning and Disaster Recovery Planning for CORE IT Services Client Services and Support Vision: Client Services will be increasingly known for providing a highly customer-focused experience where services are delivered and supported in a courteous, expedient, efficient and effective manner and benchmarked through customer satisfaction assessments and best practices based on industry standards. Helpdesk and Tier 2 Support Hosted and Cost Sharing Services Awareness Training and Education 7

8 Strategic Core Areas Instructional Computing Vision: Contribute to positioning the University of Georgia at the forefront in teaching and learning through the integration of technology in the pedagogical process taking advantage of digital materials, virtual space and collaborative learning environments. Learning Management Systems SLC Partnership and Computer Labs Research Computing Vision: UGA will serve as an innovator in the world of research and high performance computing through local and distributed computing infrastructure, and through the increased availability of overlapping grid communities, software for resource discovery, modeling, and interactive visualization. High Performance Connectivity High Performance Computing and Storage Enterprise Administrative Computing Vision: Optimizing the integration of enterprise-wide administrative systems and applications supporting the administrative, research, instructional, and outreach activities of the University including costeffective strategies to improve administrative business processes. Student Information Systems Student Financial Systems Human Resources and Payroll Systems Financial Information Systems Application Architecture and Data Integration Identity Management Academic Planning 8 Enterprise Information Technology Services

9 Collaborative and Productivity Computing Vision: Empower students, faculty, and staff to achieve unparalleled productivity in the 24x7, always-connected and increasingly mobile instructional, research, and public service environments. , Calendaring, and Collaboration Campus Portal Desktop and Mobile Computing Information Security Vision: Be recognized for a highly effective systematic and sustainable information security model eliminating and/or mitigating risk for the University s critical and sensitive data at the highest level possible. IT Security Incident Response Risk Management Antivirus/AntiMalware Vulnerability Management Infrastructure and Architecture Vision: Leverage the IT infrastructure through a robust, redundant, reliable, scalable, highly available, cost-effective, secure and flexible infrastructure enabling access and connectivity across the University s state, national and global presence. Network/Cable Infrastructure Data Center Operations Telephony Cable TV 9

10 Budget and Financial Oversight Budget and Staffing The OCIO/EITS is charged with financial and fiscal responsibility for nearly $40 million in University IT spending and compliance as follows: $15.8 million in central funding; $5 million cost recovery units; oversight of $8.5 million Student Technology Fee budget; review of $7.8 million in campus IT purchases; $2.5 million Central UGA Administration funding for enterprise projects including IMS Conversion, ID Management, SSN Out of Business Processes, and new mainframe. Number of employees 240 full time 64 student workers 21 staff completed the EITS Project Management Certificate Program Client Support Model Tier 1: Help Desk Miller Learning Center Tier 2: Client Technology Support Enterprise Application Support Student Technology Support Tier 3: Campus Information Technology Partnerships (CITP) Application Services Group University Cablevision Cable Installation Services 10 Enterprise Information Technology Services

11 Enterprise Information Technology Services ELC 31,097 number of average monthly unique logins 835,601 number of average monthly total logins 51,461 number of devices (computers, printers) on campus network Campus Network 30,980 typical number of unique PAWS users (median) per month, the campus-wide wireless network available to students, faculty, and staff 7,320,046 Total annual PAWS logins 4,900,000 total incoming messages daily UGAMail My UGA 4,355,811 number of spam and virus messages deleted and eliminated daily 544,189 delivered to users inboxes daily 16,167 average number of daily logins Web Uptime University Cablevision Mainframe Transactions Research Computing Center > 99.9% percentage of uptime for critical production systems (e.g., Network, UGAMail, WebCT, Mainframe) 85 educational and entertainment channels 14,280 hours of programming per week 5,209 installations on the campus network 34,718,264 monthly average 42,818,223 monthly average during drop/add 77 number of users of RCC high-performance computing (HPC) 8,814,428 number of annual research jobs submitted to RCC HPC CPUs 206 number of annual CPU years consumed by RCC HPC jobs 551,859 visitors monthly on uga.edu 61,809,927 page hits monthly on uga.edu 1,095 number of Web sites hosted on uga.edu eits.uga.edu 11

12 How To Contact General Questions (Help Desk) EITS Web Site Dr. Barbara A. White, Chief Information Officer and Associate Provost Greg Ashley, Senior Associate CIO and Technology Officer Mike Dennis, Executive Director, Client Services, Infrastructure and Operations Media Contact - Bert DeSimone, Communications Officer bert@uga.edu Enterprise Information Technology Services eits.uga.edu 12 Enterprise Information Technology Services