DRÄGER SERVICES. Product Service

Transcription

1 DRÄGER SERVICES Product Service

2 Is your team ready for any deployment? Your equipment should be as well. ALBERT SCHERER SERVICE TECHNICIAN

3 04 05 Full operational readiness You entrust our products with the safety of your employees and systems. That is why we ensure that they are always working properly: with services which maintain the value of your investment, minimise downtime and support the efficiency of your processes. We not only know our products, we also know how you use them at work. So we develop individual service solutions which are tailored to meet your requirements. We are here for you. Whenever you need us. Value-enhancing measures One has to be able to rely on safety technology during the course of everyday operations as well as in critical situations. Care, servicing and maintenance are key factors in this regard whether you are dealing with a gas measurement device, a respirator or a complete gas warning system. Diligent maintenance and care is also absolutely necessary from an economics perspective. Preventative checks, service procedures and original replacement parts make your investment last longer. The dependable operation of your equipment leads to greater productivity and planning reliability helping you breathe easier. This, however, has associated costs and requires know-how. Finding a cost-effecive solution for the required investments is key especially in light of the rising cost pressure in many industries. We take care of this work for you to your exact specifications. Our Product Service department supports you with a range of service packages and a graduated scope of performance options as well as many additionally available options. In our shops or on site in your plant, we are there when you need us if necessary 365 days a year. You can rely on us.

4 06 07 How much service would you like? The choice is yours: We offer a wide range of contract options, from a basic maintenance agreement to a full service package or special offers for individual product groups such as gas measurement devices. Our services: Inspection, maintenance and repair Installation and commissioning Spare parts service Regular software maintenance and updates Provisioning of loan equipment shop We also service non-dräger equipment No matter which offer you choose: You will receive Dräger quality service: Original spare parts We only use original parts when something is in need of repair or has to be replaced for preventative maintenance, thus maintaining the value of your equipment. Personal support by experienced experts Our technicians are familiar with your challenges and can also support you on site if necessary. Fast availability Our worldwide service network provides the logistics required for fast response times and short distances. Technical expertise Our service technicians are experts who have been thoroughly trained to the highest global standards. We suit your needs Our service solutions are always customised. Our goal is to make your job easier, to make maintenance tasks plannable and to increase your satisfaction with our products. To this end, we are happy to prepare an offer which is perfectly tailored to your requirements. Our service team is looking forward to advising you personally!

5 08 09 Your contract options CalibrationCare Always a precise measurement: CalibrationCare ensures that your measurement devices are always perfectly calibrated. Our technicians perform professional and regular calibrations in accordance with your regulatory requirements in the Dräger shops or directly at your facility. CalibrationCare can be booked for portable and stationary gas measurement equipment and for Dräger Alcotest, Dräger DrugTest and Dräger Interlock. Cleaning and DisinfectionCare Maintain personal protective equipment in ready-to-use condition at all times: Our specialists perform extensive decontamination and reconditioning of your chemical protection suits and respirators from Dräger or other manufacturers as needed or as part of a regular professional maintenance in your plant. Regional requirements as well as the manufacturer s specifications are taken into consideration and wear parts are replaced when necessary, according to the degree of contamination and exposure to hazardous substances. SoftwareCare Reliably running programs: Regular updates and fast support ensure that you are always able to work with our software, such as the Dräger X-dock Manager or Drägerware. Remote maintenance and our hotline assure that every problem is solved quickly. PreventiveCare Maintain the value of your safety equipment through preventive care according to the manufacturer s specifications: PreventiveCare guards against wear and extends the service life of your equipment. All functions are tested according to the manufacturer s specifications and wear parts are replaced preventatively on a regular basis through a comprehensive inspection and testing program. Moreover, your device is also calibrated at your request when necessary. Furthermore, ongoing documentation provides detailed information on the condition of your service shop-maintained equipment at all times. ExtendedCare ExtendedCare significantly extends the manufacturer s warranty of Dräger products while at the same time increasing cost control and transparency of equipment condition and maintenance history. TotalCare Full budget control plus maximum transparency: With the comprehensive TotalCare service package, we assume regular maintenance according to the manufacturer s specifications and your regulatory standards, and also perform extensive repair work* including provisioning of the replacement parts. With TotalCare, there are no more unpleasant surprises, which allows you to focus on your core business. Our full service package ensures the highest safety standards with full cost control. FunctionalCare Help with the basics: FunctionalCare ensures that your equipment is inspected properly on a regular basis thus confirming that everything is operating correctly. During this process, our technicians take both regulatory requirements and product specific information from the manufacturer into account. At the same time, FunctionalCare helps you with the administration and documentation of your maintenance obligations. *subject to individual agreement

6 10 11 Close to you worldwide Our Dräger service technicians cover a total distance of around 240,000 kilometres every day that s almost six times around the world. They visit our customers in order to perform inspections and maintenance work or simply for a personal consulting appointment. We are on site wherever our customers need us and as quickly as possible. Our service pledge in numbers: 360 degrees, 24/7, 150%. OLAF SCHOLTEN BUSINESS DEVELOPMENT MANAGER SERVICES Distribution and service centres around the world Dräger Services: We keep you up to speed Our comprehensive services in medical and safety technology ensure maximum performance for your company. We are always by your side with our experience, flexibility and uncompromising quality standards in pursuit of your success. Other Dräger services Even if your pool of equipment is well maintained, unplanned incidents can still result in bottlenecks. We are happy to support you with rental equipment or our on-site safety service in case of demand peaks or if you have to equip yourself for unexpected challenges. Learn more at To ensure that you achieve your objectives, we work closely together and support you with the service offering that fits best. That is our promise. Availability of Dräger Services differ from country to country. Please contact your personal sales manager for more information on country specific capabilities.

7 CORPORATE HEADQUARTERS Drägerwerk AG & Co. KGaA Moislinger Allee Lübeck, Germany Locate your Regional Sales Representative at: REGION EUROPE CENTRAL AND EUROPE NORTH Dräger Safety AG & Co. KGaA Revalstraße Lübeck, Germany Tel Fax info@draeger.com REGION EUROPE SOUTH Dräger Safety France SAS 25, rue Georges Besse Antony Cedex Tel Fax europe.south@draeger.com REGION MIDDLE EAST, AFRICA Dräger Safety AG & Co. KGaA Branch Office P.O. Box Dubai, United Arab Emirates Tel Fax contactuae@draeger.com REGION ASIA PACIFIC Draeger Safety Asia Pte Ltd 25 International Business Park #04-20/21 German Centre Singapore Tel Fa x asia.pacific@draeger.com REGION CENTRAL AND SOUTH AMERICA Dräger Panama S. de R.L. Complejo Business Park, V tower, 10th floor Panama City Tel Fax contactcsa@draeger.com Communications & Sales Marketing PP LE Chlorine-free environmentally compatible Subject to modifications 2016 Drägerwerk AG & Co. KGaA