Oakland County Department of Information Technology Project Scope and Approach

Transcription

1 Oakland County Department of Information Technology Project Scope and Approach Project Name: ecommerce Mobile Expansion Project ID: DE1187ME Leadership Group: IT Steering Committee Department: Information Technology Division: egovernment Project Sponsor: Ed Poisson Date Requested: PM Customer No. 187 Request Type: New Development Enhancement Customer Support Planned System Maintenance or Upgrade IT Team Name: egovernment IT Team No: E Project Manager/Leader: Ed Sager Account Number: 34 Account Description: IT E-Government Customer Name: IT - egovernment Grant Funded? Yes No Mandate? Yes No Mandate Source: Project Goal Enhance the ecommerce applications so that Oakland County residents and external agencies can process electronic payments via mobile devices. Business Objective To increase revenues from enhanced access fees and optimize our ecommerce Shopping Cart to process electronic payments via mobile devices. Major Deliverables Detailed project plan Minimum hardware requirements for mobile phone users, if any ecommerce Shopping Cart Applications that can take electronic payments over a mobile phone Approach Each application that will be enhanced for mobile use will be a separate project using the following approach: Develop detailed project plan for each application suite Review ecommerce application services and customer base Define application requirements for mobile use Identify application look and feel for use via mobile phones Enhance the application for mobile use and integrate with the County s mobile information site. Test the application on mobile devices: Apple and Android phones and tablets (ipad, Kindle and Nook). Launch the enhanced mobile application Form Rev. 8/29/28 Page 1 Project Rev. 9/14/212

2 Oakland County Department of Information Technology Project Scope and Approach Project Name: ecommerce Mobile Expansion Project ID: DE1187ME Research & Analysis The following ecommerce Applications will be enhance for mobile use, in priority order: 1. Flu Clinic Fee 2. Ticket Payment Applications: a. PayTickets b. CLEMIS Citations 3. Property Gateway Applications: a. Commercial and Industrial Property Profile b. Map Atlas Viewer c. Mortgage Application Acceleration Program d. NOCBOR e. Residential Property Profile f. Oakland County Street Map 4. Case Search 5. Pet License 6. Certificate Applications: a. Birth Certificate b. Marriage Certificate c. Death Certificate SEMCOG County IT Collaboration Research Research Conducted Nothing found. Gartner Research Recommendation Not applicable Benefits See Return on Investment (ROI) Analysis Document Impact Number of Users 62 local cities, villages and townships More than 1.2 million Oakland County residents More than 3.2 million visitors to County Web site(s) (FY9 total) Divisions Application Services Leadership Groups IT Steering Committee Form Rev. 8/29/28 Page 2 Project Rev. 9/14/212

3 Oakland County Department of Information Technology Project Scope and Approach Project Name: ecommerce Mobile Expansion Project ID: DE1187ME Risk Business Environment Medium Project will require some changes to existing business processes Technical Environment Medium Previously implemented technologies with new aspects and/or new requirements Assumptions Staffing IT Staffing: resources will be available for the hours indicated per the attached project plan. Other Staffing: additional staffing will be available as follows: Role: Name Hours per Day Project Sponsor Ed Poisson As Needed Facilities No additional space or facility resources are required Technical Virtual and physical mobile devices will be used for testing Application development will be done in.net (C#) using Visual Studio Existing mobile development standards and applications will be employed The County s Versal Code template will be used to develop the mobile applications Funding Information Technology Other N/A Priority TBD Form Rev. 8/29/28 Page 3 Project Rev. 9/14/212

4 Oakland County Department of Information Technology Project Scope and Approach Project Name: ecommerce Mobile Expansion Project ID: DE1187ME Constraints Resource availability Availability of the latest mobile devices for testing Exclusions Enhancements will not include integration with devices other than mobile phones and tablets. The mobile applications will only be tested on the mobile devices that the County owns at the time of development. All other mobile devices will be out of scope. The current list of mobile devices is as follows: Form Rev. 8/29/28 Page 4 Project Rev. 9/14/212

5 Oakland County Department of Information Technology Project Scope and Approach Project Name: ecommerce Mobile Expansion Project ID: DE1187ME PROJECT PHASE AUTHORIZATION Phase(s): PM, Initial Survey, Business Area Requirement, Tech Design, Programming, Implementation and Post Implementation Total Estimated Application Services Hours: 1699 Cost: $27,278 Total Estimated Technical Systems Hours: 6 Cost: $3,66 Total Estimated CLEMIS Hours: Cost: Total Estimated Internal Services Hours: Cost: IT Application Services Division Manager Approval: IT Technical Systems Division Manager Approval: IT CLEMIS Division Manager Approval: IT Internal Services Division Manager Approval: IT Management Approval: Approved: Yes No Reason: Project Sponsor Approval: Title: PROJECT SUMMARY Authorized Development (see above) Hours: 1759 Cost: $21,938 Preliminary Estimated Development for Future Phases Hours: Cost: Grand Total Estimated Development Hours: 1759 Cost: $21,938 Form Rev. 8/29/28 Page 5 Project Rev. 9/14/212

6 Oakland County Department of Information Technology Project Scope and Approach Project Name: ecommerce Mobile Expansion Project ID: DE1187ME Customer Acceptance of Product: PROJECT COMPLETION AUTHORIZATION Title: Project Office Review: Form Rev. 8/29/28 Page 6 Project Rev. 9/14/212

7 Information Technology Strategic Plan Alignment DE1187ME - E-Commerce Mobile Expansion Provide an Enhanced Application Service Offering Increase application integration through web services Research and develop a Constituent Relationship Management (CRM) strategy X Improve the quality, reliability and availability of all applications Increase the agility and responsiveness of business units by expanding customer analytics X Promote mobility and location integration in business applications Utilize ecommerce platform to offset costs and expand product offerings to customers X Leverage the County's Internet presence and portal as a branded consolidated point of access to all County information and services through a web browser Centralize identity and access management for all applications and content X Enhance ability to provide effective and timely customer (County departments and CVTs) service Implement a centralized service center strategy to provide a single point of contact for service delivery Implement the IT Library (ITIL) best practice framework for IT Service Management Define a service and support strategy that clearly identifies the IT service provided X Provide a high-quality training program to empower employees through technology Develop a formalized customer communication plan Build IT Staff expertise through professional development Expand capacity through ongoing organizational review and selective outsourcing X Implement a Standardized Strategy Deliver services using a shared technology infrastructure wherever possible Implement a Microsoft infrastructure strategy Implement a consolidated security strategy Establish a standard personal computing hardware and software product suite, SLA, and replacement schedule for all County personal computers X Establish support cost model and SLA for all offerings outside Improve service availability through network design and management strategies Establish enhanced capacity planning and recovery management strategies X Run Date 9/1/21 Page 1 of 1

8 Project Summary As Of: 9/15/21 Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total Benefits/Savings: Tangible Benefits Subtotal: Cost Avoidance Subtotal: Costs: Development Services Subtotal: 214, ,598 Hardware Subtotal: Software Subtotal: Subtotal Training Subtotal: Other Subtotal: Annual Statistics: Annual Total Savings Annual Total Costs 214, ,598 Annual Return on Investment (214,598) (214,598) Annual Costs/Savings Ratio.%.%.%.%.%.% Project Cumulative Statistics: Cumulative Total Savings Cumulative Total Costs 214, , , , , , ,598 Cumulative Return on Investment (214,598) (214,598) (214,598) (214,598) (214,598) (214,598) (214,598) Cumulative Cost/Savings Ratio.%.%.%.%.%.%.% Year Positive Payback Achieved State or Federal Mandate? Signatures: NO PAYBACK Benefits Reviewed By Project Sponsor Costs (including IT Resources) Reviewed By Information Technology Project Manager DE1187ME+eCommerce+Mobile+Expansion+ROI[1].xlsx/Project Summary Date Printed: 9/14/212 Page 1 REV: February 17, 29

9 Savings Detail As Of: 9/15/21 Benefit/Savings Description Project Savings Category Budget Category/Funding Source Unit Desc Units Rate per Unit Total Savings Annual Multiplier The creation and launch of mobile access to County ecommerce will enable the County to make its egovernment initiatives available to an even larger audience, thereby increasing egovernment usefulness and effectiveness. Intangible Benefit DE1187ME+eCommerce+Mobile+Expansion+ROI[1].xlsx/Savings Detail Date Printed: 9/14/212 Page 2 REV: February 17, 29

10 Savings Detail As Of: 9/15/21 Benefit/Savings Description Project Savings Category Affects Project ROI? Potential Savings Extensions Y1 Y2 Y3 Y4 Y5 Y6 Y1 Y2 Y3 Y4 Y5 Y6 The creation and launch of mobile access to County ecommerce will enable the County to make its egovernment initiatives available to an even larger audience, thereby increasing egovernment usefulness and effectiveness. Intangible Benefit DE1187ME+eCommerce+Mobile+Expansion+ROI[1].xlsx/Savings Detail Date Printed: 9/14/212 Page 3 REV: February 17, 29

11 Savings Summary As Of: 9/15/21 Benefit/Savings Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total Tangible Benefit: Tangible Benefits Subtotal: Cost Avoidance: Cost Avoidance Subtotal: Intangible Benefit: The creation and launch of mobile access to County ecommerce will enable the County to make its egovernment initiatives available to an even larger audience, thereby increasing egovernment usefulness and effectiveness. Savings Total: DE1187ME+eCommerce+Mobile+Expansion+ROI[1].xlsx/Savings Summary Date Printed: 9/14/212 Page 4 REV: February 17, 29

12 As Of: 9/15/21 Cost Detail Cost Description Project Cost Category Budget Category/Funding Source Unit Desc Units Rate per Unit Total Cost Annual Multiplier IT Hours - New Development Development Svcs 1, ,598 x IT Hours - System Maintenance Development Svcs 122 IT Hours - Customer Support Development Svcs 122 IT Hours - Planned Maintenance Development Svcs 122 User Hours - New Development Development Svcs User Hours - PTNE/OT Development Svcs Contractor Professional Services Development Svcs PDA - Acquisition Hardware 5 PC System - Maintenance Hardware 2,34 Notebook - Acquisition Hardware 1,223 Notebook - Maintenance Hardware 2,372 Tablet Notebook - Acquisition Hardware 2,12 Tablet Notebook - Maintenance Hardware Laserprinter - Acquisition Hardware 1,432 Laserprinter - Maintenance Hardware 1,14 Image Workstations - Acquisition Hardware Image Workstations - Maintenance Hardware 3,496 PC Maintenance User Owned Hardware 2,34 Printer Maintenance User Owned Hardware 1,72 Package Software - Acquisition Software Package Software - Maintenance Software Business Objects Access Software Term Emulation SFTW-Acquisition Software Term Emulation SFTW-Maintenance Software Server - Acquisition/Upgrade 8, Server - Maintenance 36 Server Sftwre - Acquisition/Upgrade 335 Server Sftwre - Maintenance Server Rack Mount 4 Oracle Enterprise Per Processor - Includes Year 1 Maintenance 21,372 Oracle Enterprise Per Processor - Year 2 and Beyond 3,432 Affects Project ROI? Y1 Y2 Y3 Y4 Y5 Y6 DE1187ME+eCommerce+Mobile+Expansion+ROI[1].xlsx/Cost Detail Date Printed: 9/14/212 Page 5 REV: February 17, 29

13 Cost Detail As Of: 9/15/21 Cost Description Project Cost Category Budget Category/Funding Source Unit Desc Units Rate per Unit Total Cost MS SQL Server Standard Per Processor - Includes Year 1 Maintenance 4,725 MS SQL Server Standard Per Processor - Year 2 and Beyond 946 MS SQL Server Enterprise Per Processor - Includes Year 1 Maintenance 19,693 MS SQL Server Enterprise Per Processor - Year 2 and Beyond 3,939 Websphere Basic Per Processor Single/Dual Core - Includes Year 1 Maintenance 3,56 Websphere Basic Per Processor Single/Dual Core - Year 2 and Beyond 71 Websphere ND Per Processor Single/Dual Core - Includes Year 1 Maintenance 13,18 Annual Multiplier Affects Project ROI? Y1 Y2 Y3 Y4 Y5 Y6 Websphere ND Per Processor Single/Dual Core - Year 2 and Beyond 2,635 SSL Certificate 845 TBD TBD TBD TBD Internet Access 18 Project Staff Training Training User Training Training DE1187ME+eCommerce+Mobile+Expansion+ROI[1].xlsx/Cost Detail Date Printed: 9/14/212 Page 6 REV: February 17, 29

14 Cost Detail Potential Cost Extensions As Of: 9/15/21 Cost Description Project Cost Category IT Hours - New Development Development Svcs IT Hours - System Maintenance Development Svcs IT Hours - Customer Support Development Svcs IT Hours - Planned Maintenance Development Svcs User Hours - New Development Development Svcs User Hours - PTNE/OT Development Svcs Contractor Professional Services Development Svcs PDA - Acquisition Hardware PC System - Maintenance Hardware Notebook - Acquisition Hardware Notebook - Maintenance Hardware Tablet Notebook - Acquisition Hardware Tablet Notebook - Maintenance Hardware Laserprinter - Acquisition Hardware Laserprinter - Maintenance Hardware Image Workstations - Acquisition Hardware Image Workstations - Maintenance Hardware PC Maintenance User Owned Hardware Printer Maintenance User Owned Hardware Package Software - Acquisition Software Package Software - Maintenance Software Business Objects Access Software Term Emulation SFTW-Acquisition Software Term Emulation SFTW-Maintenance Software Server - Acquisition/Upgrade Server - Maintenance Server Sftwre - Acquisition/Upgrade Server Sftwre - Maintenance Server Rack Mount Oracle Enterprise Per Processor - Includes Year 1 Maintenance Oracle Enterprise Per Processor - Year 2 and Beyond Y1 Y2 Y3 Y4 Y5 Y6 214,598. DE1187ME+eCommerce+Mobile+Expansion+ROI[1].xlsx/Cost Detail Date Printed: 9/14/212 Page 7 REV: February 17, 29

15 Cost Detail Potential Cost Extensions As Of: 9/15/21 Cost Description MS SQL Server Standard Per Processor - Includes Year 1 Maintenance MS SQL Server Standard Per Processor - Year 2 and Beyond MS SQL Server Enterprise Per Processor - Includes Year 1 Maintenance MS SQL Server Enterprise Per Processor - Year 2 and Beyond Websphere Basic Per Processor Single/Dual Core - Includes Year 1 Maintenance Websphere Basic Per Processor Single/Dual Core - Year 2 and Beyond Websphere ND Per Processor Single/Dual Core - Includes Year 1 Maintenance Websphere ND Per Processor Single/Dual Core - Year 2 and Beyond SSL Certificate TBD TBD TBD TBD Internet Access Project Staff Training User Training Project Cost Category Training Training Y1 Y2 Y3 Y4 Y5 Y6 DE1187ME+eCommerce+Mobile+Expansion+ROI[1].xlsx/Cost Detail Date Printed: 9/14/212 Page 8 REV: February 17, 29

16 Cost Summary As Of: 9/15/21 Cost Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Total Development Services: IT Hours - New Development 214, ,598 IT Hours - System Maintenance IT Hours - Customer Support IT Hours - Planned Maintenance User Hours - New Development User Hours - PTNE/OT Contractor Professional Services Development Services Subtotal: 214, ,598 Hardware: PDA - Acquisition Hardware Subtotal: Software: Software Subtotal: : Subtotal Training: Training Subtotal: Other: Other Subtotal: Costs Total: 214, ,598 DE1187ME+eCommerce+Mobile+Expansion+ROI[1].xlsx/Cost Summary Date Printed: 9/14/212 Page 9 REV: February 17, 29

17 Date Assumptions Assumption Description As Of: 9/15/21 DE1187ME+eCommerce+Mobile+Expansion+ROI[1].xlsx/Assumptions Date Printed: 9/14/212 Page 1 REV: February 17, 29