Work Like a Network. Microsoft

Transcription

1 Work Like a Network Manfred Cheng Microsoft Bob Crozier AIA

2 Social Journey Work like a network AIA s Experience

3

4 The world has become a giant network. #worklikeanetwork

5 Your customers expect more. Faster responses Personalized service Better experiences #worklikeanetwork

6 #worklikeanetwork

7 If the rate of change on the outside exceeds the rate of change on the inside, the end is near." JACK WELCH

8 THE RESPONSIVE ORGANIZATION Learns and responds rapidly through open communication, experimentation, and working as a network.

9

10

11 Work like a network Seamless social experiences across familiar applications, all delivered on an enterprise-grade platform Listen to conversations that matter Adapt and make smarter decisions Grow your business #worklikeanetwork

12 Benefits of Work like a network % Potential increase in worker productivity 1 71 % Reported increase in knowledge access speed 1 70 % Agree that collaboration improves across remote locations 2 20 % See an improvement in supplier and partner satisfaction 1 1 McKinsey, 2012/ MarketTools, Yammer Business Value Survey, 2013

13

14 Transforming work = culture + technology 80% Culture 20% Tech Social Enterprise is implemented 80% through organization culture and 20% through technology. - Gartner, September 2012

15 The Social Journey Define Your Vision Evaluate, Adapt, & Iterate Identify Business Outcomes Launch and Drive Success Plan to Work Social

16 Clarity of Purpose What do you want from your network? Executive Support & Participation Will this be an official channel for collaboration? Effective Community Management Are the right people involved? Integrations Is Yammer connected to your current platforms?

17 Leading customers are reimagining their business with enterprise social Empowering employees to drive impact Accelerating time-tomarket Fostering regional teamwork Sharing knowledge in real-time British Airways is connecting its employees worldwide with mobile and social technologies to enable shared expertise, increased engagement with the brand, better business strategies, and improved service to its customers. Telstra launched a cloud-based enterprise social platform to provide a higher level of collaboration, bringing the first phase to market in just three months. Esquel is using collaborative communication tools to connect with vendors and partners, improving regional team productivity and saving time, money, and resources. MetLife adopts new productivity platform to reduce costs and improve how its staff serve 90 million customers..

18 Connections are a commodity, Conversations are invaluable Bob Crozier Enterprise Community Manager

19 > 12,500 85% 18 Business Units > % business v/s 20% social

20 Getting There The Journey Next Level: Education Process 2014 Dec 2012 Officially launched ESN June 2014 Decision to move to Yammer from JIVE September 2014 Migration Complete & full go live WAVE 2.0 Best Business User Stories reworked New user stories specific to Yammer

21 Start at the top bubble up from bottom

22 Target Number of Users Target Actual 104.5% Comparisons are against 3 rd Month Target No of likes per month Average Monthly Participation Target Actual 95% Power Users Target Actual 113% Average Daily Content Creation Target Actual 150% + 30,500 private messages With the potential to become corporate memory Target Actual 160%

23

24 Success Story 1 Brand Advocacy ,000+

25 Success Story 2 Translation

26 Success Story 3 External Networks 26 Networks 32 companies 460 External Partners

27

28 Enterprise Social Resource Center Learn how social software can help your business Educational content on the business value and benefits of Enterprise Social Tailored guidance for line-of-business leads: Executives, HR, IT, Sales, Marketing, Customer Support Customer testimonials sharing success stories with Enterprise Social

29 Scenarios inspire people to work in new ways using Office 365, along with related communication kits to support adoption. A four-step approach to drive adoption supported by downloadable templates and best practices. Featured adoption communities where you can learn from your peers and adoption experts. Helpful resources to learn about other customer stories and special offers to make it easier to get started.

30

31