Maximizing Efficiency and Productivity of Agency Resources

Transcription

1 Maximizing Efficiency and Productivity of Agency Resources International Conference on Demand Responsive Transportation: Paratransit from Dial-a-Ride to Technology Enabled Services Breckenridge, Colorado September 26-28, 2016 October 18, 18, 20161

2 Growth of ADA Paratransit in the U.S. The Situation Evolution of the ADA More Trips ~ 10% annually $9.15 vs. $33.45 per trip Paratransit Trips Paratransit Operating Expenses $4,000,000, $3,500,000, $3,000,000,000 $2,500,000, $2,000,000, $1,500,000, $1,000,000,000 $500,000, $ Source: Federal Transit Administration, national Transit Database, TS2.1TimeSeriesOpExpSvcModeTOS October 18,

3 Doing More With Less Improve utilization of resources Strictly adhere to comparable service Make better use of conventional transit Utilization of subcontractors Improve Data Utilization Each of these operational objectives is linked to technology. Technology allows us to do more with less October 18,

4 Improve Utilization of Resources Automated Optimization of Drivers, Vehicles & Work Improve utilization of service/revenue hours, drivers, vehicles Computer assisted paratransit run-cutting What might take weeks to prepare can now be accomplished in hours with greater flexibility allowing for more and improved scenarios Call-A-Ride program (ADA) provided by St Louis Metro uses a technology to produce optimized Paratransit runcuts that reduce hours, save money and result in better utilization of service hours. October 18,

5 Improve Utilization of Resources Allow existing staff to do more and to do better Strategic and continual schedule optimization Self-Service options for customers Automated notifications (reminder, imminent arrival, etc.) Metro Mobility Self-Healing schedules continually optimize service Improving productivity by.01 can yield $112K in annual savings* MetroLift program in Houston Self-Service trip booking approaching 24% Baltimore MTA Automated notifications gives dispatchers more time to improve service delivery (92%-94% OTP) * Site doing 3,000 daily trips at 2.0 $50 per hour October 18,

6 Strictly Adhere to Comparable Service Eligibility management Refine workflow with web in-take, tablet based functional assessments Conditional eligibility determinations Dynamic, trip-by-trip, testing of eligibility conditions Enforcement of cancellation/no-show policy Dynamic interpretation of fixed/rail service Give alternative solution, inherit comparable characteristics Multi-modal solutions All or portion of service on fixed route Deviated fixed route Feeder to fixed Taxi service October 18,

7 Improve Utilization of Conventional Transit Assignment and enforcing of eligibility conditions on a trip by trip basis. King County Metro Access Program Trip by trip testing Pathway assessment Helped to maintain ADA growth to less than national average Web based intake, appeals and tablet based interviews and functional assessments. RTC Southern Nevada (design/contracting) Anticipated ROI postage, printing, opportunity cost October 18,

8 Improve Utilization of Conventional Transit Real-Time inheriting of comparable fixed route journey Washington Metropolitan Area Transit Authority - MetroAccess APTA Innovation Award for managing paratransit demand Eligibility restructure / testing Inheriting fixed route characteristics Feeder to fixed and deviated fixed route. Metro Mobility and Manatee County feeder programs Bring people to or from an accessible fixed route True multi-modal solutions PRTC and HARTFlex Deviated fixed route solutions Meets ADA requirements Contains spread of ADA service October 18,

9 Utilization of Subcontractors Roughly 3 of 4 paratransit services are outsourced First attempt to reduce cost (dedicated service) Augment with taxi TNC integration Oversight is key Manage quality of service Can t delegate your legal responsibility October 18,

10 Utilization of Subcontractors Orange County Transportation Authority Core service to dedicated service provider Early morning/evening/weekend to dedicated taxi Traditional taxi for overflow; Integration with TNCs Implementing cashless faring solution October 18,

11 Utilization of Subcontractors/TNCs Orange County Transportation Authority Core service to dedicated service provider Early morning/evening/weekend to taxi; integration with TNCs Taxi s are 20% of service; anticipate saving up to 20% off taxi costs by using TNCs Calculated $400,000+ to collect fares; could easily be cut in half October 18,

12 Utilization of TNCs What data will I collect? What about fares? Cashless fare reconciliation required for TNCs Cashless fare solution separates fare from TNC October 18,

13 Utilization of Subcontractors Contractor oversight and data mining Real-time predictive dashboards, proactive notification Improved visibility, quality of service and productivity Real-Time Vehicle Street Routing learned driver behavior Real-time traffic integration > shared, real-time, with Dispatch Real-time predictive vehicle diagnostics October 18,

14 Doing More With Less Finances are limited Unprecedented, unceasing demand Technology allows us to do more with less Reliance on technology Reminder to reinvest in human capital October 18,

15 Thank You Jeffrey C. Zarr Senior Consultant - Demand Response M: E: jeff.zarr@trapezegroup.com October October 18, 18,