READING & BILLING METERING SYSTEMS ACCOUNT MANAGEMENT

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1 METERNET Sub-metering Services READING & BILLING METERING SYSTEMS ACCOUNT MANAGEMENT

2 METERNET Sub-metering Services HOA & CONDOMINIUM SPECIALISTS READING & BILLING Manual & Automatic Meter Readings Accurate Billing Based on Actual Metered Usage Collections Protocol for 100% Success Rate No Long-Term Contracts METERING SYSTEMS Retrofit Meter Installation & New Construction Meter Maintenance & Recertification In House Installation & Maintenance Crew Meter Systems & Component Sales ACCOUNT MANAGEMENT Processes Designed for HOA Communities Automated Billing and Payment Options Dedicated Account Managers Best Client Retention Rate in the Industry

3 READING & BILLING SERVICES As a Community Manger or Board Member, choosing the right vendor to service your community is one of the most important aspects of your job and when it comes to sub-metering services, the right vendor can make all of the difference. Only two entities (community management and sub-metering) have direct financial interactions with each resident. Every aspect of our process has been designed from the ground up to serve the HOA/ Condo sector, where detail & quality of service is paramount. Servicing primarily water sub-metering systems, we lead the industry in high standards for metering systems, verified readings and accurate, timely billing statements. This narrow focus allows superb attention to detail by our highly trained service team. All processes, from meter reading, through billing, customer service, payment processing and meter maintenance are handled by MeterNet employees. This ensures every resident is treated as if they are the Board President (after all, they could be) and is reflected in our year-over-year client retention rate that exceeds 99.6%, with no long-term contracts. Whether your community is 10 or 1000 units, manual or remote read meters, we can offer a custom tailored reading & billing service package to suit your requirements. Not all sub-metered billing is the same, there are several different methods used in the industry to calculate resident bills. The most common method is to simply divide the main water bill by the cumulative usage of all sub-meters and allocate the charges accordingly, this ensures that 100% of the cost is billed to the residents, regardless of meter reading integrity, tiered rates, base charges, leaks or other factors. This method is advantageous for landlords of apartment complexes, simple to calculate and TERRIBLY ineffective and unfair for HOA/ Condo homeowners. The method we use is to mirror and pro-rate the exact rate table that the water district uses to charge the HOA, this results in equitable and accurate billing based on actual usage. METERNET ADVANTAGES Most Accurate Billing Rate Structure On-Time 100% Accurate Reading Guarantee Late Fee Split with Community Duplicate Statements for Tenant & Owner No Long-Term Contracts High Usage / Leak Notification to Resident Delinquent Notices Delivered to Door Customer Discounts for E-Bill / Auto-Pay Courteous & Knowledgeable Customer Service Over 99.6% Annual Client Retention Rate! HAPPY HOME OWNERS RESPECTED BOARDS NO EXTRA WORK FOR MANAGERS

4 METERING SYSTEMS The meter system is the heart of sub-metering. For this reason we only use high quality components with the best lifetime value, reliability and accuracy, for the entire system. We also guarantee, install, maintain, service and use every system we sell, making us deeply invested in the quality of each and every system. A lack of quality components has led MeterNet to invent, patent and manufacture several key metering system components. This innovative spirit, ensures the best possible solutions for every unique situation. Because every situation is unique, we will inspect your community and recommend the best solution, whether it is installing meters where there were none, or updating an older legacy system that is failing. With MeterNet, re-certification & maintenance is included in the service fee for most metering system types, optimizing up-time, reducing costs and eliminating the delays associated with work-order approval. METERNET OFFERS THE FOLLOWING: Simple (Analog), and Event Recording (Smart) Meters Local & Remote Read Meters Meter Installation on Existing & New Communities Meter Reading System Maintenance & Upgrades Meter Testing, Compliance, & Recertification Monthly System Audits In-House Maintenance & Installation Crew Meter Maintenance can be Included in Service Fee for Most Communities Non-Proprietary Meters & Systems for the Best Solutions In-House Meter Rental Program, Zero Upfront Costs & No Maintenance Costs Financial Analysis and Return on Investment Licensed Contractor for Installation Registered Service Agency with California Weights & Measures YOU CAN T CONSERVE WHAT YOU CAN T MEASURE

5 ACCOUNT MANAGEMENT Community Managers have enough to deal with, so we make sure that we handle every aspect of the process to the fullest extent possible, never pushing back work that we can and should do as part of our job. This work ethic has earned us the honorable distinction of being referred by the managers we work with, so much, that referrals now account for over half of our new business. Processes like escrow demands, meter/usage audits, high usage notices and tenant duplicate statements, are all designed for the HOA client, in a way to make the Managers job easier. This is also why we send the most pertinent reports directly to the Manager (and a designated Board member) at the optimal point in each billing cycle, eliminating the need to schedule a reminder, log-in, enter criteria and pull each report yourself. These little differences in how we operate, add up in big ways, allowing Managers and Board members more time and energy to deal with the big things. Which is why we say Leave The Details to Us! Have questions? Your dedicated account manager will happily attend your next board meeting to go over any questions or concerns that you or the homeowners may have. METERNET HIGHLIGHTS: Processes designed specifically for HOA Clients and Managers Usage audits by residence, sorted by category Escrow demands & new owner setup Online account level access Timely reimbursements to HOA each month Routine billing & rate audits, ensures correct billing Automated billing and payment options Dedicated account managers Reports are sent at optimal intervals, no need to remember them OUR JOB IS TO MAKE YOURS EASIER!

6 WHY CHOOSE? QUALITY VALUE INTEGRITY When selecting a water sub-metering vendor, it s important to know that you re receiving the service that your community deserves. See the chart below and compare our services to any of our leading competitors.

7 METERNET Sub-metering Services DIRECT CONTACTS FOR YOUR CONVENIENCE Managing Partner: Moquey Marquross Operations Manager: Felicia O Brien f.obrien@meternetusa.com Sales: Tanya Harvey sales@meternetusa.com Main Office: Toll-Free Fax

8 METERNET Sub-metering Services Sales@MeterNetUSA.com