TBR. Lenovo ThinkCentre desktops: Combining reliability and ease of use with design and performance. June 2012

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1 Lenovo ThinkCentre desktops: Combining reliability and ease of use with design and performance June 2012 TBR T ECH N O LO G Y B U SI N ES S RES EAR CH, I N C. 0 Lenovo Why ThinkCentre White Paper June Technology Business Research, Inc.

2 Lenovo ThinkCentre desktops: Leaders in reliability, performance and design Lenovo s capabilities as a trusted partner of businesses are increasingly important as application requirements and data processing needs become more complex. Business-critical software s increasing demand on enterprises IT infrastructures is resulting in substantial changes to the way businesses view and deploy end-user hardware. Despite surges in end-user usage of tablets, Ultrabooks and other thinand-light notebooks, desktops are not in danger of becoming extinct in the enterprise, and in fact, continue to be increasingly relied on for critical business applications. The advent of mobile computing has made the desktop even more important, as these devices trade portability and convenience for processing power and screen real estate. For many users, pairing a mobile device with a desktop is the best solution. As a result, desktops continue to be entrusted with providing businesscritical data on demand and processing mission-critical transactions at any time. Enterprises can leverage Lenovo s established tenure as a desktop computing vendor as part of their strategies to boost employee efficiency and productivity. Desktops need to excel in multiple areas to meet the demands of enterprise applications and computing environments Today s enterprises need to be able to rely on a proven desktop hardware platform for their businesses to sustain success and catalyze growth. Enterprises require highly reliable desktops that speed return on investment, reduce IT expenses, and provide faster processing and higher performance to keep its employees and core business processes working. As enterprises seek to increase productivity and make their business operations more efficient by implementing desktops dedicated to mission-critical business applications, these processes require a PC partner who excels in several key areas and can provide a solution to meet the application, data and service demands of a particular enterprise. Reliability: Subpar desktop reliability can be costly for enterprises, as conducting repairs to a system or in the worst-case scenario performing a wholesale replacement of a system can cost more than the original price of the PC. Desktops manufactured by vendors that combine comprehensive quality control programs with product engineering focused on extending a system s lifecycle create value for an enterprise by reducing capital equipment and operating costs. Maximized uptime: Desktop reliability impacts a business production and sales activities, order fulfillment, internal and external customer services, and employee efficiencies. A desktop that is highly reliable provides employees access to business-critical applications for a greater period of time over its lifecycle, boosting employee productivity and supporting the means utilized by an enterprise to meet its strategic and revenue objectives. Operational efficiency: Desktop computers that are always on, ready to meet the demands of an enterprise s employees and its customer base, require effective management and monitoring to sustain high levels of uptime. At the 1 Lenovo Why ThinkCentre White Paper June Technology Business Research, Inc.

3 same time, they must minimize power consumption and provide the tools to manage power. Vendors that provide a broad set of intuitive tools to maximize desktop uptime amplify their value proposition to enterprises. Desktops that are easily managed and, when required, serviced, reduce IT s involvement in day-today troubleshooting and repairs, allowing it to focus on building the infrastructure necessary to help the business attain its goals. Features and performance: Often paired together and a de facto standard by which products are compared and judged, a desktop s performance is primarily dictated by the speed of its processors and chipsets. In parallel, high-performance processors are increasingly becoming required to run software critical to a business generating revenue and sustaining growth. As a result, performance and feature set should be considered essential components of a vendor s desktop value proposition. Lenovo s proven track record of quality and reliability positions it as a leader in enterprise desktops. Product design with a green focus: Once simply a measure of the look and feel of a desktop and its peripherals, desktop computer design now extends into energy and power efficiency, temperature regulation and ergonomics. A desktop that provides high levels of performance while maintaining low operating temperatures prolongs its lifecycle, boosts its reliability and reduces operational costs by using less power. Form factor: PCs are essential tools in working environments. To be most effective, their size, shape, connections, and even appearance must contribute to the effectiveness of the space in which they are used, and support the productivity of users. How Lenovo fulfills these requirements Lenovo is a pioneer in desktop all-in-ones (AIO), desktop computers that eliminate the tangle of wires and bulky hardware casing associated with traditional desktop computers, and the new AIO ThinkCentre M and Edge series desktops build on Lenovo s engineering legacy to improve performance, reliability and serviceability while reducing the hardware s footprint. Lenovo s newest desktop form factor, the one-liter M92p Tiny, is a product born of the Think culture and expands Lenovo s desktop value proposition to enterprises. Reliability: The Think brand s long history of proven reliability, according to industry data and customers in TBR s reliability studies of desktops sponsored by Lenovo, provides a compelling long-term desktop value proposition for enterprises. As TBR s own desktop reliability studies and industry data have shown, enterprises can rely on Lenovo ThinkCentre desktops that keep the critical business applications running and business processes functioning. Highly reliable ThinkCentre M and Edge series desktops provide the foundation for organizations to increase profit by reducing operating and material costs associated with hardware replacements and refreshes, and speed return on investment by requiring less ongoing maintenance. Maximized uptime: IT managers deploying ThinkCentre desktops turn into IT heroes, as IT becomes a springboard from which the company can boost revenue, reduce costs and meet its business objectives. By utilizing Lenovo s BIOScontrolled Intelligent Cooling Engine (ICE), IT and infrastructure managers can 2 Lenovo Why ThinkCentre White Paper June Technology Business Research, Inc.

4 ensure Lenovo ThinkCentre desktops are operating at optimum temperatures, preventing overheating, and ultimately, failure of desktop hardware that would require capital and operating expenses to replace. Less system failure means more uptime, and more uptime on business-critical workstations contributes to increased employee productivity. Lenovo positions highly available and energy-efficient ThinkCentre desktops as key components of a business day-to-day operations, not only enabling employee access to critical applications and data, but as tools that facilitate revenue generation by maximizing employee productivity. Operational efficiency: A wide and diverse set of cross-product management tools is an essential component of an efficiently run and managed IT infrastructure. By providing simple yet powerful management tools that effectively and efficiently manage a desktop infrastructure, downtime is reduced which means critically important applications and data are up, running and helping generate revenue. The design hallmarks of Lenovo s brand provide efficiencies in form factor, temperature control and power consumption that boosts reliability. Customers primary goals with desktop management tools are reduce complexity and maximize uptime. Lenovo combines Intel s third-generation vpro processors with Lenovo s free, web-based PC cloud manager to enable highly granular management capabilities of individual or groups of PCs, remote takeover controls and one key recovery of configurations and critical data. Features and performance: As applications critical to successful business operations become increasingly resource-hungry, the hardware on which those applications run must meet and, in most cases, exceed the demands from the software. A desktop must process data quickly as well as provide the capability to support future versions of business-critical applications. Lenovo s ThinkCentre desktops incorporate Intel s third-generation of Core family processors, which feature Intel s performance and speed and Intel s Hyper-Threading Technology to boost applications response and, ultimately, employee productivity. Data transfers from mobile devices or other peripherals to ThinkCentre desktops is conducted at USB 3.0, 10 times faster than USB 2.0, which amplifies the impact of Lenovo s desktops on productivity. Product design: Lenovo has been repeatedly recognized throughout the industry for the design philosophies incorporated into the Think brand. ThinkCentre desktops, especially AIOs and the M92p Tiny, are very much a part of the Think culture and contribute to a comfortable level of ease of use, which translates into increased productivity. A portion of enterprises worldwide are adopting thin clients to reduce desktop clutter, capital expenses and ongoing maintenance costs. Lenovo s Tiny and AIOs are thin clients in form factor only, and provide a high-performance computing device in compact packages. If the look and feel of a desktop boosts employee productivity by making the devices easier to use, in parallel the energy and temperature efficiencies engineered into ThinkCentre desktops will help boost business productivity and 3 Lenovo Why ThinkCentre White Paper June Technology Business Research, Inc.

5 better managing operating costs. Lenovo s desktops have garnered substantial green recognition, including EPEAT (gold), Cisco Energy Wise, Energy Star, ULE Environment (Gold) and TUV certifications proof ThinkCentre desktops are engineered to run longer and be cost effective over their entire lifecycle. Conclusion Through its ongoing focus is on incorporating industry-standard components into its product designs, engineering high levels of performance to boost employee and application efficiencies, and instilling the core reliability proposition of the Think brand that results in each ThinkCentre being more reliable than its predecessors as well as award-winning product designs for products such as Tiny and its AIOs, Lenovo is able to meet the diverse and shifting demands of today s enterprises by offering high-quality, highly reliable desktops that are easy to manage and maintain. Enterprises can rely on Lenovo s combined value proposition of reliability and performance to capitalize on opportunities to meet business goals. 4 Lenovo Why ThinkCentre White Paper June Technology Business Research, Inc.

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