2 billing.ru. Infrastructure

Transcription

1

2

3 2 billing.ru Infrastructure

4 ADDING COLOR TO TELECOMS About Peter-Service Quality 4 8 PRODUCTS Customer & Partner Management Revenue Management Operations Management Orchestration Infrastructure SOLUTIONS For Mobile Operators For Fixed Operators Convergent Billing Solution MVNE Solution Inter-Carrier Settlement M2M Billing Solution SERVICES Consulting and Training IT Service Management Technology Audit System Integration Technical Support PARTNERS AND CUSTOMERS 56 CONTACT INFORMATION 57 3

5 ABOUT PETER-SERVICE ABOUT PETER-SERVICE Founded in 1992 and based in St. Petersburg, Peter-Service became the first company in Russia to create a billing system for a mobile network operator. Today, with over 20 years of history, Peter-Service ranks among Russia s top IT companies and is a technology and market leader in software solutions for the telecommunications industry, focusing on OSS/BSS development, deployment and maintenance. Our team of dedicated professionals has built up extensive experience in implementing projects for major mobile and fixed-line operators in Russia, CIS countries and other markets. The company currently employs a workforce of more than 1,000 people, which includes the staff of Peter-Service R&D, a subsidiary with a permanent resident status at the Skolkovo Innovation Center. Headquartered in St. Petersburg, the company has branch offices in Moscow, Ekaterinburg, Krasnodar, Novosibirsk, Samara and Vladivostok. In December 2008, Peter-Service 4 billing.ru

6 ADDING COLOR TO TELECOMS 20 years history of delivering great quality and superb service Ukraine, a Kiev-based subsidiary, was established. Over 100 million mobile and fixed-line subscribers in 13 countries use our solutions on a daily basis. Our major customers include MegaFon, Rostelecom, Kyivstar, MTS, Vodafone, МТТ, KKTcell and 21st Century. Our quality management system meets the ISO 9001:2008 standard requirements with regard to designing, developing, deploying, supporting and integrating software for automating telecom operators operations. With leading-edge technology and a comprehensive portfolio of solutions and services, we are perfectly placed to deliver large-scale projects, helping telecom operators with any challenges they may face while ensuring the highest standard of service. 5

7 ABOUT PETER-SERVICE COMPANY S HEADQUARTERS AND R&D LABS The head office is located in the historic center of St. Petersburg. Here we have our main resources involved in software development and maintenance. The company has its own data center, designed for testing software and providing a variety of IT services, including rental of high-performance computing equipment. Peter-Service is moving ahead with innovative technologies and new services, and for these purposes the company has Research and Development Laboratories in Moscow and St. Petersburg. Kiev Moscow Saint Petersburg SUPPORT CENTERS Peter-Service provides customers with a wide range of software services, covering implementation, deployment, customization, support and maintenance. The company is actively working on the expansion of its network of regional offices in order to get closer to its clients and offer the promptest and highest-quality services on site. Since 2001, Peter-Service has opened regional offices in Moscow, Krasnodar, Ekaterinburg, Novosibirsk, Samara, Vladivostok and Kiev, Ukraine. Krasnodar Samara Ekaterinburg 6 billing.ru

8 ADDING COLOR TO TELECOMS Novosibirsk Vladivostok 7

9 QUALITY eter-service is specialized in developing software for major telecom operators. We focus on a limited number of products with advanced functionality and open interfaces that allow specific tasks of the customer to be successfully completed in the most efficient way. P QUALITY The company is the oldest and leading supplier of such systems in Russia and the CIS, and we strive in keeping our leadership in these markets and expanding our sales geography. The company quality management system is For this: certified in compliance with the international standard ISO 9001:2008. The Peter-Service management policy is aimed at constantly improving the quality of our products and services and the company management system. We always do our best to satisfy our customers, which implies our attention and feedback to their needs, customer satisfaction analysis, expansion of the range of products and services, improvement of their quality and a flexible pricing policy We are spear-heading at constantly improving our production and management processes, which means that we regularly analyze the key business processes in the company, increase their efficiency, introduce new technologies, analyze and use world s best practices 8 billing.ru

10 ADDING COLOR TO TELECOMS We focus on a limited number of products with advanced functionality We believe that the high quality of our products and services is of vital importance for maximum efficiency of our customers, which contributes to the image of our company as a reliable partner and helps us expand to new markets, improve our profitability and performance and respond to the needs of our customers, personnel, shareholders and society in a prompt and adequate manner. We implement staff development policies, enhancing our specialists knowledge and qualification, welcoming initiative and creative solutions and improving staff working conditions We engage every employee into optimization processes related to products and services quality, which means pin-pointing personal responsibility of everyone for the quality of their work before other colleagues, managers and customers, and encouraging of attentive and friendly attitude to our customers 9

11

12

13 CUSTOMER & PARTNER MANAGEMENT As the telecom market is maturing, service providers have to look for new ways to monetize the technology they have. In other words, businesses cannot survive unless their investment in development pays back, even though they have to juggle the demands of introducing new technology with the need to run and maintain existing networks. The only way to succeed in such a complex environment is to build and nurture lasting relationships with customers and partners. Drawing on many years of experience, Peter-Service offers solutions to cover virtually everything a service provider may need to run its business successfully. CUSTOMER ADVISER Real-time personalized marketing CUSTOMER INSPIRATION SYSTEM Loyalty management, marketing campaigns and incentive programs Fast-paced competition in most consumer markets makes it vital for businesses to improve the effectiveness of their marketing campaigns. However, bombarded with print, television, internet, telephone and other forms of advertising, today s consumers are really overwhelmed by it, which makes it increasingly difficult to achieve the expected results with conventional marketing communications. Customer Adviser, a system for analyzing consumer behavior and preferences in real-time and targeting them with special marketing offers to ensure maximum satisfaction through addressing their actual needs, can help put things right. The CIS group of products allows operators to set up and run both long-term loyalty programs aiming to stimulate consumption and shortterm marketing campaigns intending to promote new services and target customers with advertising messages. CIS expands telecom operators campaign management capabilities by enabling them to address their target audiences directly and personalize offers based on subscribers behavior patterns. With its flexible configuration options and impressive performance, CIS can handle huge subscriber bases measured in millions. 12 billing.ru

14 ADDING COLOR TO TELECOMS SALES FORCE AUTOMATION & CRM Sales team support and empowerment The product helps telecom operators automate sales processes in the B2B segment. SFA automatically tracks all stages of a sale, maintains contacts with customers, facilitates potential customer identification, relationship building and acquisition processes. Sales automation involves technologies that, directly or indirectly, facilitate and improve the sales process. Indirectly by improving sales team s productivity; directly by increasing team s output in terms of sales. It allows corporate sales teams to shorten the sales cycle and automate most tasks. 13

15 CUSTOMER & PARTNER MANAGEMENT MOBILE RETWIN A mobile tool for customer care tasks in off-site locations A mobile software tool that allows telecom operators to serve their customers in off-site locations. It can be used in crowded places with lots of customers, helping operators reduce their equipment-related costs and save money on rent while expanding their customer reach. MobileRETWIN implements typical customer care scenarios, both in brick-and-mortar and mobile offices. It has everything that is necessary to register new subscribers, manage services, service packages and rate plans, handle customers requests and inquiries, provide them with balance and spending information, etc. PARTNER RELATIONSHIP MANAGEMENT Effective partnerships through well-defined relationship management processes A system that makes relationships with sales and marketing partners, suppliers and service providers more efficient by bringing together all the different aspects of joint activities in a single solution. PRM offers a customizable, intuitive interface that makes it easy for users to fine tune partner incentive programs and optimize relationships with partners through better control over partner charges, reduced relationship maintenance costs and improved sales channel efficiency. 14 billing.ru

16 ADDING COLOR TO TELECOMS ADVICE OF CHARGE A powerful, easy-to-use subscriber notification and interaction tool AOC is a standalone product for communicating information to subscribers in an interactive manner across a variety of channels (links, interactive pages); it is designed to support subscriber services associated with PCC, HTTP and internet as part of a PCRF solution. In addition, the product helps strengthen subscriber loyalty through full transparency of charges. It can be relied on to ensure compliance with statutory requirements regarding disclosure of charge-related information to consumers. CUSTOM DOCUMENTS MANAGEMENT Customized reporting For a telecom business, it is very important to have instant access to its database and use the data from it to generate reports that not only communicate some important information in an easy-to-read format but allow for rearranging it to accommodate any changes in the business and regulatory environment or the range of services being available to customers. Designed to be used by end users, CDM allows them to define the layout of a document and create a template based on that layout. 15

17

18

19 REVENUE MANAGEMENT T oday, it is becoming increasingly important for telecom businesses to track service usage and charge customers and partners in real time. Effective credit risk and receivables management is another crucial factor affecting the overall performance of a business. Peter-Service revenue management solutions can be used not only by telecom companies (mobile, fixed-line, convergent or multi-network operators) but also by other businesses dealing with a lot of financial transactions, such as utility service providers, banks, insurance companies, government agencies (taxes and duties), debt management and collection companies. Peter-Service has extensive experience in enabling revenue accounting, settlement, reporting and real-time cash flow management. ONLINE CHARGING SYSTEM A comprehensive real-time charging, balance control and service management solution REVENUE MANAGEMENT SYSTEM A system for end-to-end automation of receivables management processes OCS has evolved from years of experience in developing BRT (Billing in Real-Time), the core component of the convergent billing solution that has been deployed by leading communications service providers in Russia and abroad. It helps reduce the load on the main billing system, speed up traffic processing and enable real-time service management. RMS is an essential tool designed to automate the entire range of business processes involved in outstanding and overdue receivables management, help reduce overdue receivables and proactively prevent receivables from becoming past due. The solution provides an all-in-one user interface for building flexible receivables management business processes. It can be used by network operators (mobile, fixed, convergent), service providers (energy sales companies, management companies in the housing and public utilities sector, water utilities, etc.), banks, insurance companies, government agencies (taxes and levies, penalties) and debt negotiation and settlement businesses (collection agencies, consultancies providing legal services, etc.). 18 billing.ru

20 ADDING COLOR TO TELECOMS ROAMING SUPPORT SYSTEM A set of tools for roaming partner settlement Automating a communications service provider s roaming data exchange and roaming settlement processes as well as enabling data to be shared across a group of CSPs requires the deployment of purpose-built systems certified to comply with the applicable standards and procedures. RSS, a group of software products developed by Peter-Service, provides every tool a small-sized network operator or a huge nationwide service provider may need to manage their roaming arrangements. It is a flexible tool for managing roaming partner settlement in accordance with international standards, implementing various roaming scenarios and handling financial data. UNIVERSAL BILLING SYSTEM A billing system that effectively addresses a narrow, compared to a system for telecoms, range of tasks Designed specifically to carry out one task, UBS is very effective at billing. The main purpose of the solution is to provide quick information about the current balance by account number, keep information about payments and charges, aggregate data, prepare data for customer bills and tax or accounting reports. UBS makes billing easy in any industry, such as telecommunications, cloud services or utilities. 19

21

22

23 OPERATIONS MANAGEMENT B eing good at managing revenue streams (customer acquisition, tariff policies, receivables management) is not enough for communications service providers to stay competitive in today s challenging business environment; ensuring that your infrastructure and internal systems run smoothly and effectively is equally important. You cannot achieve this unless you have advanced, reliable operations support systems (OSS). They allow you to respond to any changes in the business and regulatory environment, consumer behavior and internal processes in a prompt and effective manner, helping minimize the operational costs. Our portfolio of operations management systems includes a range of software products designed to help telecom operators automate their internal business processes as well as network and network equipment management processes. MOBILE NUMBER PORTABILITY SERVICE A full range of solutions for supporting mobile number portability For telecom operators, enabling MNP is a complex and challenging task requiring a lot of investment with no guarantee of a return. It is commonly assumed that MNP spurs competition in the communications industry, allowing for a better quality of service. But, before this can be achieved, major changes have to be made to administration, address allocation and management, signaling, call handling and routing, payment systems, etc. However, operators can easily turn all these challenges to their advantage and greatly benefit from MNP launch. What they need for this is a well thought-out approach to the implementation of the project and the right solution. Designed specifically to satisfy the market s regulatory-driven demand for a MNP service implementation, our MNP solution allows subscribers to retain their phone numbers when switching from one communications service provider to another. MNP integrates with BSS systems of other vendors via a message bus 22 billing.ru

24 ADDING COLOR TO TELECOMS EQUIPMENT CONTROL SYSTEM A telecom equipment management system Today, there is a growing trend towards increasingly complex telecom services; it usually takes multiple hardware platforms and information systems to deliver them. To take on this new challenge, telecom operators, who already are overwhelmed with the variety of standards and protocols they need to support and implement, are looking for one-stop solutions that would allow them to centralize the management of their telecom equipment and software platforms, minimizing the risk of disruptions and errors in delivering both simple and complex services. HEX is a mediation system that bridges the gap between telecom equipment (switches, access points) and service delivery platforms (voice mail, prepaid systems, PayTV platforms, any VAS platforms), on the one side, and information system that store information about service and subscriber statuses, on the other side, having them function as a single solution. 23

25 OPERATIONS MANAGEMENT CDR CONVERSION SERVER An integration server for bridging the gap between telecom equipment and billing systems These days, quite a lot of attention is given to the problem of linking information systems powered by latest technology to equipment coming from multiple vendors. We have developed a CDR server that enables them to work together seamlessly by pre-processing input data and preparing it for rating, exporting data to other systems after transformations (e.g. intelligence systems), re-formatting data (i.e. performing back-end functions) for other systems when they cannot make the necessary transformations themselves or when it would take too much time or capacity for them to complete the task (e.g. when the server is integrated with HP IUM), etc. The CDR server is designed to convert input data flows into structured output data by applying certain rules defined in information systems configuration files. 24 billing.ru

26 ADDING COLOR TO TELECOMS OSS systems allow you to respond to any changes in consumer behavior 25

27

28

29 ORCHESTRATION In today s telecom market, operators are expected to offer comprehensive products, relying on multiple systems to deliver them. Whether such offers are commercially viable and appealing to customers to a large extent depends on how well the components of an offer fit together and how easy and transparent it is to use such a comprehensive solution. Orchestration systems have a crucial role to play in integrating isolated business systems so as to enable end-to-end customer and partner service processes and ensure the transparency of complex service delivery processes that consist of multiple stages or involve multiple systems. With the orchestration line of software products by Peter-Service, telecom operators get advanced interfaces and complex data structures that allow them to implement interoperability in their systems, differentiate their offerings, strengthen brands, integrate telecom and non-telecom services into a single seamless offering, manage service delivery and charging policies flexibly, etc. PRODUCT & SERVICE CATALOG A master system for storage of information about the structure and characteristics of products and product lifecycle management The first thing subscribers expect from their telecom operator is a high quality of service and a comprehensive product range to meet their actual needs. However, at some point, the variety of available services, rate plans and options may become a problem, making it extremely difficult for the operator to track and manage the lifecycle of each product offering. This may result in not only service disruptions but also financial loss due to inevitable problems at the pricing stage in product lifecycle management. Given these risks, if operators want to increase or at least keep their revenues, they need to ensure that product and service lifecycles are managed in the most efficient manner. PSC is a software product designed to automate the telecom operators business processes related to product line management and handling of tariff information in billing systems, ensuring maximum performance and efficiency. 28 billing.ru

30 ADDING COLOR TO TELECOMS POLICY AND CHARGING RULES FUNCTION A policy and charging management system with a unified data access interface RADIUS DIAMETER MEDIATION A Radius and Diameter protocol integration server The product is a 3GPP-compliant implementation of Policy and Charging Rules Function (PCRF) in 3G networks. PCRF is used by broadband service providers as a real-time QoS and charging management platform. The product supports open standards, enabling interoperability between equipment and information systems from any vendors. To ensure that subscribers can manage their services effectively, the solution includes a single storage of data on available services (New Generation Data Repository). The storage supports multiple service definition formats and provides secure access to information. BRM is an essential tool for automating the business processes related to providing subscribers with access to broadband services, real-time traffic charging and real-time QoS management. In addition, BRM prevents subscribers who have run out of funds from using services, helping avoid receivables growth. BRM aims to address complex technical tasks, including subscriber authentication and service authorization using the functionality provided by network equipment and usage accounting using a billing system. What makes these tasks so challenging is the variety of access equipment that an AAA server has to deal with. 29

31 ORCHESTRATION REQUEST PROCESSOR Interoperability between distributed information systems CRAB, a request processing center, allows a telecom operator to provide interoperability between distributed information systems and implement integration scenarios involving multiple systems. A scenario may be aimed at addressing some business tasks, such as selling a service to or activating it for a subscriber, or carrying out some technical-level operations, such as data provisioning. Scenarios are created and modified by configuring CRAB scenarios, without any changes in the software or hardware infrastructure. This ensures quick time-to-market for new services, flexibility and promptness in responses to changes in the external environment, making it possible to react to events both recurring and non-recurring ones that have a significant impact on the way the infrastructure works. Orchestration systems have a crucial role to play in integrating isolated business systems 30 billing.ru

32 ADDING COLOR TO TELECOMS COMMUNITY RESOURCES INTELLIGENT SHARING A subscriber group management system for shared access to services Increasing revenues and maintaining loyalty is what communications service provider business is all about. In a market with no potential for subscriber base growth, service providers have no choice but to retain subscribers and try to boost ARPUs with exciting offers. CRIS enables a group of subscribers, who may be members of the same family, friends or colleagues, to share a prepaid package of services. Subscribers, members of such groups, can decide when to use the services; the principal subscriber of a group can set limits for group members. With the flexible limit management policies that CRIS implements, subscribers can control their service usage; as to the communications service provider, it gets additional revenue by selling larger service packages. 31

33

34

35 INFRASTRUCTURE As telecom operators service portfolios are becoming increasingly diverse and the range of OSS systems offered by different vendors in the market is getting more and more varied, resulting in extremely complex core networks and infrastructures, operators need to put a lot of effort and investment into development and modernization to keep up with the fast pace of technology. Another challenge that operators have to deal with is the need to provide integration with a great number of partners, such as banks, payment gateways, other service providers, corporate clients, etc. Our range of infrastructure products includes systems enabling internal and external integration, systems delivering consumer behavior insights as well as platforms ensuring seamless interaction between and continued functioning of various business applications. In addition, we offer products that allow centralized management of security, integration, notifications, archiving and network resource allocation. UNIVERSAL PAYMENT GATEWAY A product for addressing a range of tasks related to e-payments to a telecom operator Subscribers have become obsessed with being connected at all times. It is one of their greatest concerns. You cannot be sure that you are connected unless you can top-up your mobile account at any time. Given that payment kiosks are often out of reach, online services are unavailable unless you have an internet connection and SMS commands cannot be sent unless your balance is not below a certain limit, it might be quite a challenging task. Add to this the fact that almost every subscriber today has more than one mobile device (modems, tablets, sat navs and other smart devices), with each of them having a SIM card in it, a number and, hence, an account that has to be refilled on a regular basis. With UNIPAY, a telecom operator can implement payment services to allow its subscribers to quickly refill their accounts with a credit or debit card or other payment means and help them stay connected no matter how many mobile devices they have. 34 billing.ru

36 ADDING COLOR TO TELECOMS OPEN API ENTERPRISE SERVICE BUS A unified interface for enabling business-level applications access to subscriber information and an integration data bus OpenAPI_ESB, an enterprise service bus (ESB), is a key integration product in the new billing solution architecture developed by Peter-Services. OpenAPI_ESB is designed to be deployed in large-sized network infrastructures (e.g. at the national level) to provide integration between front-end subscriber service systems and the billing core of a communications network, payment processing servers and address servers; in addition, it enables interoperability between OCS (a real-time charging system) and PCRF (policy and charging management) using OpenLDAP. TRAFFIC RECOGNITION A platform for traffic monitoring, analysis and management in communications and IP networks TREC includes four major components: TREC.SDK, a developer library for DPI-based traffic analysis; TREC.Analyser and TREC. MDH software products for traffic monitoring, management, storage and analysis; hardware/ software platforms for traffic processing at bandwidths of up to 10 Gbps, 80 Gbps and 600 Gbps; Professional Services, consulting services related to DPI technology and its use. Peter-Services offers a broad range of consulting services related to DPI-based traffic processing and storage, including technical consulting, pre-project studies, equipment configuration, drafting of design and tender documentation, customization of software to meet the requirements of a particular customer. 35

37 INFRASTRUCTURE CUSTOMER NOTIFICATION CENTER A multi-function customer notification center SINGLE SIGN-ON USER AUTHENTICATION A user authentication system for single sign-on implementation The IT infrastructure of a telecom operator consists of a great number of various information systems. Many of those systems need notification mechanisms to let subscribers know about some events that occur in them. Implementing a separate notification mechanism in each system inevitably leads to additional development costs. Moreover, with multiple notification mechanisms, the operator might find it difficult to maintain a unified register of notification types, implement the same message processing logic across multiple systems or manage the huge amount of vastly diverse notification flows produced by multiple information systems in a concerted and centralized manner. Created to help telecom operators meet the need in a notification process automation tool, CNC is an all-in-one customer and subscriber notification center that implements a unified approach towards the processing of every message generated by every system within the operator s IT infrastructure. The SSO product is designed to provide seamless user authentication experience with single sign-on technology and centralized control over access to a telecom operator s BSS systems. 36 billing.ru

38 ADDING COLOR TO TELECOMS SUBSCRIBER MOBILITY INFORMATION TRACKING MONITOR A location tracking system that uses a passive analysis of service traffic in communications networks Geo-services, an innovative trend in mobile communications, have received much attention from governments and businesses lately. The reason why they are so relevant now is obvious: it is the explosive growth in location-aware smartphones and tablets. In the global market, the location-based service (LBS) technology has been a major development with large-scale deployments since the mid-2000s. Today, such services, which complement subscriber data with geo-location information, can become a powerful marketing tool, allowing a telecom operator to boost sales as well as retain customers and increase their loyalty. SMIT Monitor allows telecom operators to track the location of every subscriber in the network. DATABASE AND PROCESS MONITORING SYSTEM A system for monitoring databases and related processes DBPMS, a group of products, is a software suite for end-to-end monitoring of business-critical applications in a telecom operator s network. The solution aims to increase the availability of services and reduce financial losses due to software failures. 37

39

40

41 SOLUTIONS P eter-service offers comprehensive solutions designed to meet telecom operators business needs, however complex they might be. Our solutions integrate flawlessly with each other and with solutions of most vendors active in the Russia, CIS and global markets. FOR MOBILE OPERATORS An integrated solution for end-to-end automation of mobile network operators processes Multi-Service Network Environments Billing and Information System (BIS) is designed for GSM, CDMA, UMTS and WiMax network operators, including multi-technology operators. The rating engine of the system allows for realtime call data collection from various vendors infrastructure solutions. Subscriber charges are processed and managed in a technology-agnostic manner, meaning that the same rules apply to all communications technologies. The system can use information about network events (call detail records, CDRs) for offline control of online charging. With its advanced rate plan management functionality, BIS offers a variety of rates covering every service payment option, including one-time payments, recurring payments, accumulators, limits, etc. Additionally, it supports a great number of marketing offers, such as service packages, services with minimum usage allowance, linked discounts applicable to multiple services, etc. Both prepaid and postpaid charging models are available. Along with a billing procedure scheduled to run at regular intervals across the entire subscriber base to generate a single bill for all of a customer s services, BIS enables on-demand billing runs for individual customers at any time. 40 billing.ru

42 ADDING COLOR TO TELECOMS Distributed Networks The solution is geared towards serving communications service subscribers within a multi-region and multi-branch organizational structure. Rates and services can be effortlessly extended to multiple regions or be tailored to the specific needs of an individual region. The result is a seamless environment ensuring enhanced transparency and a consistently high level of service across the operator s entire network of branches. For example, any of the operator s corporate customers, including those with offices in different regions, can have a single account to pay for every service such a customer receives. Technologically, the solution is also well suited to running in a diverse multi-branch environment. Its components communicate with each other via an enterprise service bus (ESB). The ESB is a piece of middleware software that enables information systems to exchange messages in a centralized and unified manner. Assigning master systems that keep reference copies of the data helps avoid conflicts between the distributed components. The solution can run offline (if the database server is unavailable), which is especially important for operators who have networks spanning large territories with a poor telecommunications infrastructure. The solution can scale to serve up to 100 million subscribers 41

43 SOLUTIONS An open architecture and a great potential for continued improvement FOR FIXED OPERATORS An integrated solution for end-to-end automation of fixed network operators processes End-to-End Integration of Financial Flows At its core, the system has a billing and information system (BIS) that keeps track of all financial transactions between the operator and its customers. BIS integrates into the operator s infrastructure with a set of ready-to-use components (adapters) designed specifically for the switching equipment/exchanges (over 30 vendors) and data formats used by the operator (more than 200 formats are available). Additionally, the solution benefits from a special-purpose component called CDR_SERVER that captures call detail records (CDRs) and converts them into a unified format called BIS+, facilitating the archiving, storage, processing and analysis of subscriber behavior and settlement data (DATA_ARCHIVER). 42

44 ADDING COLOR TO TELECOMS PSTN- and Broadband-Specific Features With the rate plan management functionality that BIS provides, a fixed operator can implement a range of rates to meet its rating and charging needs, including rates for telephony, broadband and other telecom services. Postpaid customers, who pay for the services they receive after they get a bill, account for the best part of a fixed operator s customer base. Customers are charged for services on a regular (fixed or usage-based recurring charges) or occasional (non-recurring charges that are due after a service has been provided) basis; charges may be adjusted via marketing campaigns and promotions or loyalty programs. Bills are generated by a regular billing procedure that runs across the entire customer base or by an on-demand billing procedure that is run for individual customers. End-to-end automation of a fixed operator s business activities 43

45 SOLUTIONS CONVERGENT BILLING SOLUTION A range of products and options for prepaid and postpaid billing integration In the 20 plus years that Peter-Service has been in business, we have implemented about 120 major projects in 13 countries. In every project that we undertake, however big or small, we are committed to delivering best-in-class solutions to help telecom operators in addressing their unique set of challen ges. With its breadth and depth of products, options and features, the solution covers every business process a telecom operator would normally have. To help customers get the most out of a partnership with us, we at Peter-Service employ every technical, administrative and financial resource that is available to us, including: A well-established project implementation methodology following PMI PMBOK principles An individual approach to each customer s needs and requirements Prompt and reliable technical support Training programs developed by Peter-Service s Training Center to ensure efficient knowledge and experience sharing and communication A flexible approach to pricing Continued improvement and development of software solutions A state-of-the-art production base and a well-developed infrastructure 44 billing.ru

46 ADDING COLOR TO TELECOMS The platform becomes a source of extra revenue MVNE SOLUTION An integrated platform that allows telecom companies to set up virtual network operators from scratch Peter-Service MVNE is a platform that lets you not only create and launch new MVNOs but also make use of existing ones by incorporating them. What we offer is a comprehensive carrier-grade solution that includes both software and, if necessary, hardware components. In its full configuration, the platform features two major components called MVNE Core Network and MVNE BSS Core, covering every aspect of the standard business processes and enabling virtual operators of any type. The flagship software products that Peter-Service MVNE relies on enable quick and smooth implementation of complex real-time charging and service delivery scenarios, ranging from subbrand development strategies to direct entry into the MVNO services market. The solution can be installed on an x86 hardware platform running Linux, which has become a de-facto industry standard and which is available in any local market. 45

47 SOLUTIONS INTER-CARRIER SETTLEMENT Inter-carrier settlement management and least cost routing solutions In the time of neck-to-neck competition, it is becoming increasingly important for telecom carriers to manage partner settlement efficiently. While growing rapidly, the communications market is heading towards a more challenging business environment in which a carrier s financial results depend not only on the volume of services it delivers or the rates it offers but, to a large extent, on its partners rates. With this in mind, it is appropriate to ask what the carrier should do to build transparent partnerships in the market and make the most of them. The product leverages industry best practices to facilitate inter-carrier settlement. Rapid step-by-step deployment driven by PMI methodologies to ensure full visibility and fast track to project goals. With its extensive array of features, incredible flexibility and excellent performance, ITC is a solution that facilitates inter-carrier settlement and provides least-cost routing tools. 46 billing.ru

48 ADDING COLOR TO TELECOMS Robust programming interfaces and mechanisms for integration into the operator s IT landscape M2M BILLING SOLUTION A feature-rich software platform for end-to-end M2M service automation Today s market offers a wide variety of solutions for wireless connectivity-enabled device monitoring. However, given that third-party M2M service developers often have no access to the network infrastructure, few, or even none, of them provide built-in real-time visibility into the state of SIM cards or data connections. This leads to an increased risk of problems or even user misconduct, including fraud. Ultimately, customers risk going into overage, while solutions and services that are expected to be always available may end up with downtime. Peter-Service offers a brand-new solution that is unparalleled in the market, allowing any customers (corporate customers, M2M service providers or self-employed customers) to keep track of the SIM cards they have in any devices. No matter where a SIM is (e.g. in a remote or hard-to-reach piece of equipment), no matter what form factor it might have (standard SIM, micro SIM or SIM chip), the customer who owns it gets a unique set of SIM management capabilities and real-time visibility into SIM states. The platform enables seamless integration of M2M and IoT service providers into the operator s infrastructure, giving them an opportunity to benefit from additional value their М2М and IoT solutions may provide. 47

49

50

51 SERVICES D rawing on well over 100 successful projects for major telecom companies, we have the expertise and experience needed to offer consulting services. Over the years, we have gained a profound understanding and knowledge of the business processes, procedures and data structures that large-scale IT infrastructures normally have. CONSULTING AND TRAINING Our consulting services aim to help our clients better align their IT infrastructure with their goals, objectives and processes With our team s extensive experience in deploying and modernizing complex business automation solutions, we help companies make their management processes more efficient by empowering their business units and employees with cutting-edge data handling tools. Among other things, a typical project includes an audit of the company s business processes and staff roles from a cross-functional perspective. Another benefit of a tech audit project is that it helps identify problems leading to inefficient use of systems (inadequate knowledge of the functionality, inappropriate use, too many manual processes), allows support specialists to get additional training and enables users to find out more about the technology, products and business processes that their company employs. The audit results are then used to ensure a better alignment between the units IT solutions and data flows and their goals and objectives, which is a great way to: Modernize the management reporting processes Solve management issues in the company s business units Avoid extra costs due to poor communications, lack of data or duplicate staff and business unit functions 50

52 ADDING COLOR TO TELECOMS A tech audit helps: Make documentation more readable and easier to understand and reduce the time it takes to arrive to a decision Reach a consensus among all parties involved in a process Streamline the requirement management process The assistance and support that users get following such a project facilitate smooth and seamless transition from legacy business processes to modernized ones, ensuring a noticeable improvement in efficiency. If necessary, users can at any time contact a Consultation Center and ask for help. Build a coherent information environment Improve change management Reduce costs (CAPEX/ OPEX) Consulting is a vitally important part of any IT system deployment project 51

53 SERVICES IT SERVICE MANAGEMENT IT service management consulting goes hand-in-hand with other types of IT consulting Consulting projects in the area of IT service management aim to identify problems with the existing approach to information infrastructure management, analyze the available options and formulate recommendations on how to optimize and reengineer the activities of the IT departments that support the business processes in an organization. A typical project includes a comprehensive review of the business processes alongside the service processes. Peter-Service s in-depth experience in IT service management spans a variety of projects involving such activities as merging multiple branches into a single network, deploying software solutions at the national level, speeding up business processes through automation of procedures, eliminating information barriers, etc. While working on a project, we: Develop recommendations regarding the deployment of automated management systems and enterprise performance management systems Create a coherent set of key performance indicators (KPIs) Develop a procedure for collecting and analyzing IT service level data Draw up SLAs and SLA implementation plans 52 billing.ru

54 ADDING COLOR TO TELECOMS An effective way to locate bottlenecks and troubleshoot failures TECHNOLOGY AUDIT In a technology audit, our experts with relevant experience and qualifications evaluate the quality of existing IT solutions, including third-party ones A technology audit is an effective way to locate bottlenecks and troubleshoot failures. Following the audit, the client gets detailed recommendations about how to improve the systems that the client is running. An IT infrastructure audit includes: An evaluation of the current equipment and communications channel utilization levels Recommendations about which IT platform to choose Load forecasting and equipment optimization in the short run before major events (on a caseby-case basis) and in the long run for sustained development (continued improvements) Hardware and software selection for optimal licensing arrangements 53

55 SERVICES SYSTEM INTEGRATION System integration projects involve developing system architectures and designing integration solutions We adapt IT infrastructures to clients growing needs through system integration, hardware upgrades, software license extension, channel bandwidth increase, etc. A consulting project in this area includes user support, assistance in system upgrades, data migration and adaptation to the new systems. For this, we: Conduct a preliminary analysis of the data structure and data flows within the enterprise Create reference and operational data storages Use the target structure to analyze data flows and make recommendations about how to set up communications channels Set up processes for regular data storage maintenance, including cleaning, archiving, restructuring and statistics calculation 54 billing.ru

56 ADDING COLOR TO TELECOMS We can provide support services to companies running multi-region solutions TECHNICAL SUPPORT Technical support keeps business-critical systems up and running smoothly We guarantee that we will respond promptly to any incidents that might occur, collect and accumulate system performance statistics to predict possible trends, resolve problem situations in a proactive manner as well as plan and justify IT infrastructure development and modernization initiatives. During major events or other peak load periods like public holidays or business transformation activities, our technical support team helps clients cope with growing IT infrastructure needs and requirements, track and predict the load in real-time and ensure a consistent level of service for end customers. With our extensive experience, we can provide technical support services to companies running multi-region solutions in a network of branches spanning multiple time zones. We offer a variety of support programs, including 24/7 support to ensure per cent solution availability. 55

57 PARTNERS AND CUSTOMERS PARTNERS CUSTOMERS 56 billing.ru

58 ADDING COLOR TO TELECOMS CONTACT INFORMATION CONTACTS: Questions and Comments: Media and Events: Sales Department: HQ PETER-SERVICE 36, Shpalernaya St. St. Petersburg, Russia, Phone: +7 (812) Fax: +7 (812) MOSCOW 38A, bld. 14, 2 nd Hutorskaya St. Moscow, Russia, Phone: +7 (495) Fax: +7 (495) KRASNODAR 490, office 914, Severnaya St. Krasnodar, Russia, Phone: +7 (861) Fax: +7 (861) EKATERINBURG 13, Marshala Zhukova St. Ekaterinburg, Russia, Phone: +7 (343) Fax: +7 (343) NOVOSIBIRSK 28, Derzhavina St. Novosibirsk, Russia, Phone: +7 (383) Fax: +7 (383) VLADIVOSTOK 17, 7 th floor, Okeansky Pr. Vladivostok, Russia, Phone: +7 (4232) Fax: +7 (4232) KIEV 5 nd floor, 44A, Dmitrovskaya St. Kiev, Ukraine, Phone: +(380) Fax: +(380) SAMARA 55, 3 rd floor, Moskovskoye sh. Samara, Russia, Phone: +7 (846) Fax: +7 (846)

59