UNITING CHURCH. Strategic roadmap for Information Technology and Communications within the Congregations and Presbyteries of the Uniting Church.

Transcription

1 1 UNITING CHURCH Strategic roadmap for Information Technology and Communications within the Congregations and Presbyteries of the Uniting Church.

2 2 BACKGROUND The Uniting Church is seeking to leverage investments in technology to improve operational efficiency, enable and empower more effective communication and extend its reach in the community. This presentation outlines key areas of focus in technology and communications; administration, collaboration and communications, content publishing, online engagement and mobile apps.

3 Current Issues Identify risks and opportunities 3 DUPLICATION OF EFFORT, NO CONSISTENCY Everyone doing their own thing, duplication of effort and reduced effectiveness. (no network effect) COMMUNICATION ON PRIVATE ACCOUNTS Members using private accounts, no access to discovery for legal/pastoral oversight. LARGE NUMBER OF UNMANAGED SITES Large surface area for attack, heightened risk from hacking, phishing or breaches of privacy, lack of available support.

4 4 BUDGET CONSTRAINTS Need to standardize, streamline and automate to improve efficiency and reduce operating costs. INACCURATE ORGANISATION RECORDS Manual, out-of-date databases, no visibility on key members within a congregation. LACK OF ENGAGEMENT Access to services is highly relational, need for defined pathways to engage, manage and support. DECLINING COMMUNITY ENGAGEMENT Ageing membership, lacks of tech. skills, need for assistance to better engage the community.

5 Our Vision To equip congregations and presbyteries to effectively engage their communities 5 PROPOSED SOLUTION First, to create a light-weight centralized administrative hub to manage delegated authorization and administration of user accounts throughout Congregations and Presbyteries. Second, to use this hub to roll out a number of network services to Congregations and Presbyteries, aimed at unifying, securing and streamlining strategy, content publishing, collaboration and communications across the organisation.

6 The Process High-level service delivery roadmap 6 STEP 1 STEP 2 STEP 3 STEP 4 Consolidate Microsites and Ops Enhancements Identify and secure Roll out microsites, Enable via Extend offerings in existing sites, hosting, drive adoption and Office 365, and file microsites, websites, reduce risks and support ongoing sharing/collaboration web and mobile apps, provide support. operations. via Sharepoint. and payments.

7 Proposed Solution Integrated network services around a central hub 7 DELEGATED AUTHORISATION AND ADMINISTRATION Custom web app to automate updating of org. records DELEGATED ADMIN. , CONTACTS AND CALENDARS Named accounts via Office 365 WEBSITES AND MICROSITES COLLAB. & REDCORDS ADMIN Re-usable CMS solution for publishing content HUB MOBILE APPS Congregation-specific custom Mobile App COLLABORATION AND RECORDS MANAGEMENT Records and Document Management using Sharepoint. MOBILE APPS WEBSITES

8 Microsites Reusable content publishing for consistent engagement 8 01 RE-USABLE, EASY TO ADOPT Low-cost method for congregations to cover the basics. 02 CONSISTENT UI/UX Repeatable engagement mechanisms, consistent brand 02 NETWORK EFFECT Content aggregation and sharing to improve reach. 04 ROBUST AND SECURE Securely hosted and managed centrally for reliable publishing

9 9 Collaboration , contacts and calendars using Office 365. Discoverable communications for legal/pastoral oversight. No more private accounts. Document management and records management for committee meetings, minutes and other documentation, for congregations and Presbyteries using Sharepoint.

10 Mobile Apps Content and communications available on your device 10 A mobile-centric communications channel, with news, events, notifications, services times, locations, donations, social media and contact information. Repeatable, automated creation, submission and distribution. Separate apps for iphone, Android and Windows.

11 Ideas Scalable ways to connect with the community 11 SEASONAL EVENTS REGIONAL EVENTS COMMUNITY ENGAGEMENT Christmas services, Carols, Easter and Events Church fetes, live music, prayer, coffee and cake Singles, young mothers, mens sheds, mentoring NEW MEMBERS VENUE HIRE UNITING CHURCH NETWORK Make it easy for people to find a church and connect Weddings, birthdays, corporate events An interconnected network of churches and services

12 Roadmap Project priorities, status and estimated delivery 12 Item Name Description Current Status Estimated Arrival 1 Microsites 2 Wordpress Hosting 3 Office Sharepoint 5 Mobile Apps Responsive design, consistent branding, with support for pages, news, events, podcasts and contact information, social media. Standardised Wordpress hosting platform with automated patch management and access to support when needed. , contacts and calendars, hosted in the cloud, with access to Global Address Lists. Sharepoint websites for file and records management and collaboration. Low-cost way to provision consistent, congregation-specific mobile apps. Pilot Stage 2 December 2017 Available Now Pilot December 2018 Early Pilot December 2018 Upcoming June 2018

13 13 SYDNEY OFFICE Level 13, 50 Carrington St Sydney, NSW, 2000 SIGN UP ONLINE STEVEN CHARMAN