Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

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2 HP Managed Services Printing & Personal Systems Hartmut Husemann, Sales Director Printing PPS Germany

3 Trends Shifting budgets 70 85% IT Assets devoted to ongoing support 1 Consumerization of IT 74% of employees use personal smartphones for business tasks 4 Information transformation 1 Trillion pages digitized by Always On productivity Users working in and out of the office can increase their productivity up to 15% with self-help tools 2 The mobility revolution 37% of worldwide workforce mobile by Security threats $3.5 million average cost per incident of corporate information theft 5 1 HP Services Market Statistics, October 2013, 2 HP Internal Research, 3 IDC, Mobile Printing Landscape, Transition to Early Adoption, August, 2012, 4 IDC, "Mobile Print: Enabling Today's Workforce, " Holly Muscolino, Dinesh Srirangpatna, June 2014, 5 Ponemon Institute, "Ponemon Institute Releases 2014 Cost of Data Breach: Global Analysis," May 2014

4 What clients are telling us Tailor services to meet my global needs. Provide IT as a service. Help reduce our environmental impact. Scale with my business, both up and down. Offer a price-per-seat-per month. Help our business be more efficient. Make it all work together. Support my mobility initiative.

5 PPS Managed Services strategy Business Customers Cloud Security Data Mobility Printers and PCs Broadest portfolio of choice Services Leading managed print and partner services Solutions Differentiated solutions for New Style of IT

6 HP Managed Print Services 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

7 HP Managed Print Services delivers proven business value HP Managed Print Services Assessment Financial and procurement Transition and implementation Management and support Document and workflow solutions HP Enterprise Platform Reduce costs and preserve capital Mitigate risks Support mobility Key business benefits Decrease environmental impact Streamline workflow Deliver global consistency

8 Solution customer benefits Creating customer value Improve productivity of a Mobile workforce 75% of smartphone users use devices for work and home 3 Reduce paper management costs Fortune 1000 companies spend greater than $7500 per employee Customers Increase Security Compliance Average cost per incident of corporate information theft is $5.5m Save time managing device fleets Potential annual savings > $1m for a typical 2500 device environments 4 Sources: 1. Security: HP 2013 Cost of Cyber Crime Study 2. Fleet Mgmt.: ROI White Paper 3. Mobility: Gartner 2013 Mobility Market trends 4. Digitization: All Associates 2013 white paper

9 HP industry solutions Creating customer value Claims processing costs reduced by 45% Financial Services Manufacturing & Distribution, CME Decrease invoice processing costs by 40% or more Reduce contract processing time by 30% Public Sector Customers Health and Life Sciences Reduce per-patient admissions costs save 42% 1) Sources: HP internal based on actual HP customers results, as tracked and referenced in case studies. Individual results may vary

10 Solution Core Portfolio Fleet Management Mobility Security Digitalization Easiest fleet to install and manage Simple direct and managed mobile print Comprehensive security device to data to document Meaningful link between paper and digital Web Jetadmin eprint Enterprise Access Control Embedded Capture Universal Print Driver Open Extensibility Platform Wireless Direct Print Touch to Print and Authenticate via NFC Imaging and Printing Security Center Capture and Route Digital Send Software 100+ Partners delivering 200+ Solutions

11 Managed Print Services HP s proven approach Customer-centric innovation Strategic Partner IT Experience Industry expertise Leading portfolio Automation and intelligence Workflow optimization Uptime and reliability Fleet optimization Scale and flexibility Global reach, local choice Leverage breadth of PPS Direct and partner-led services HP delivery

12 We will show the MPS Customer references video (fyi)

13 HP Personal Systems Managed Services PSMS 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

14 HP Managed Services Facts Managed Desktops Server Operations 135+ countries 5.4M clients Client Virtualization 675,000+ Server Operations Hosted virtual desktops Mobile handheld users Server Operations 570,000 Service Desk 45M Service Desk contacts/year Server Operations 35 Languages

15 HP PSMS transforms the current model From a device-centric model to a service-based model From own a device To use a device For our customers: Customer purchases device Customer takes care of the device life cycle Customer pays a fee to use the device HP takes care of the device life cycle For HP: From sell a device To own the device lifecycle

16 Value Proposition Benefits of HP Personal Systems Managed Services Cost savings Regulated industry support Optimized service transformation Consistent reliable support Solution alignment Consumption based, reduced capital, granular financial management, and significantly reduced management costs Can support stringent requirements associated with various industry verticals Reduce user downtime with deployment models emphasizing automation, repeatable standards, and instant management of devices Ensure predictability and efficiency by leveraging standard global processes, delivered consistently around the globe Expand integration with the current environment to maximize existing investments and a focus on the transformation with extended support of multivendor devices

17 Managed Services your one stop-shop for IT Leave the management to us, with HP Personal Systems Managed Services Procurement Imaging and staging Plan Business planning Deployment Design Disposition Service desk and remote monitoring On-site service and support Manage/ maintain Hardware maintenance IMAC Implement

18 Our offering for SMB: Full Service at an affordable monthly cost PC/Tablet HP Care Pack additional Hardor Software HP Subscription One Price. One Place To Buy IT All. Fully Managed. HP Accessory

19 Introducing HP Touchpoint Manager Focused on the needs of SMB Developed specifically for the SMB, offers powerful capabilities in a single intuitive interface, avoiding the complexity of point solutions Quick to deploy In less than 5 minutes, be up and running No training or 3rd party consulting required One solution, all devices Manage all your devices: desktops, notebooks, smartphones or tablets Windows, Android, or ios Extra features for HP devices Take advantage of HP-exclusive hardware features like out-of-band find, wipe, erase, and more

20 We will show the HP Subscription video

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22 Opportunities Free up capital Reinvest in strategic technologies Enable users to be more productive Lower support costs

23 Managed Services core offering Asset Procurement Service Desk and Remote Support Integration & Deployment Mobility Onsite Support Workspace Infrastructure Quick and thorough first-line Support Business ready PCs, in-place on-time Quick and thorough first-line Support HW & SW Deskside End-user Support Asset Mgmt, Backup & Restore and back office technical environment Authentication and Incident capture SW & HW support First call resolution Password Reset Chat, and Remote desktop takeover Image Load and Staging Integration Services End-User Deployment Data transfer Post deployment support Mobile Device Mgmt. (MDM) Mobile Applications Mgmt. (MAM) Mobile Cloud Storage Mobility Consulting Mobile Apps Development HW Break/Fix Support SW support (i.e. image rebuild) IMAC & Disposition Scheduled support/ check-in SLA based Integrated ticketing system ITIL supported tools and processes Back-up and Restore Asset Management ITIL escalation procedure SLA based Client-Based Dedicated Service Management (PMO) Device as-a-service (Bundles HW and Services)

24 HP Subscription for Small and Medium Enterprises Strategic intent Change the way small businesses acquire devices, from OWN to USE, by offering them a subscription package with the Hardware, Software and Services they need for the device lifecycle Objectives Provide a complete solution to better fit customer needs Always use the latest technology Improve cashflow and provide cost savings for customers Retire Acquire As low as 19/month Use & Maintain Set up