Torna System Company Profile

Transcription

1 Torna System Company Profile MAY 1, 2016 POSBANK (Korea) in IRAN Add.: #4, No. 2, Maleki Soudmand alley, Anahita Sharghi St, Alborz St., Mirdamad Blvd., Tehran, Iran Tel: Website:

2 About Torna System: Torna System Cooperative Company has established with registration number in 2010 with the subject of produc on, Importa on and Exportation computer software and hardware with the aim of providing modern solutions and Introducing innovative products in information technology. Torna System is always trying to introduce innovative products in IT field to respond to the need of the society more than expected. and this is not done unless with combining expertise, Experience and innovative look, Scientific and specialized perspective on IT market with approach of Customer-oriented based on academic knowledge and understanding of the market and customer needs are factors leading us to success. Management Team: Torna System Company Board of Directors, consists several experts in related fields, and the Chairman of the Board of Directors is Mrs. Leila Modiri (graduated in MBA) whose knowledge and skill ensure our platform, products and services is robust. Mohammad Motesharei- CEO and founder who has worked in many Big companies in Iran and has 17 years of Experience in IT and computer field. He has graduated in MBA. Licenses and Memberships: Torna System Company is a member of below organizations: 1. Iran ICT guild organization As policy makers and the private sector arm of the private sector to communicate with the government in the field of ICT, chaired by the President of Iran. (The CEO of Torna System Company is appointed as the actuary of POS devices workgroup of this organization.) 2. Iran chamber of cooperatives ( ICC) 3. IT union organization of Iran 1

3 Our Partners: As a leading provider of POS systems, Posbank, for more than 20 years, has Provided comprehensive and innovative range of solutions and services that made payment process quick and secure and Reshaped business process in the retail and the hospitality industries. With their longstanding expertise in the retail, restaurant and hospitality markets, Posbank offers a series of completely integrated POS systems and peripherals to meet the specific needs of a variety of market sectors. They continuously endeavor to develop and produce the highest quality POS hardware and peripherals, resulting in cutting-edge technology for the ever changing global market. "We are the exclusive distributer of POSBank POS systems in Iran." Honeywell invents and manufactures Technologies that address some of the world s Most critical challenges around energy, safety, Security, productivity and global urbanization. They are uniquely positioned to blend physical products with software to support connected systems that improve homes, buildings, factories, utilities, vehicles and aircraft, and that enable a safer, more comfortable and more productive world. Their solutions enhance the quality of life of people around the globe and create new markets and even new industries. We work AIDC field and provide peripheral devices to our customers (for example: Barcode Scanners and Hand Helds). 2

4 3 History:

5 Current Fields of activity: Torna System as a solution provider: Expert consultant in Labeling, coding, phase Tracking, auto inventory, Assessment management and AIDC solutions Providing sales automation solutions for the hyper markets and the chain stores, supermarkets, food courts, clothing stores and installing software and hardware. Providing barcode scanning solution for the warehouses ( inventory management ) Providing RFID solutions for a wide variety of stores Providing comprehensive data management solution for shopping malls Import, distribution and after-sales service for automated sales equipment based on barcode (POS & AIDC) system: POS Terminal Receipt printer Barcode Scanner Cash Drawer Label Printer Mobile Printer Industrial Tablet Label & Thermal Paper Digital Sinage Label Electronic 4

6 Our Services: Before-sale services Expert advice in the areas of sales Automation, warehousing, coding, Labeling, tracking, identifying and Gathering information based on customer Needs analysis During-sale services Includes implementation and deployment of systems, installation and training on company site or at the customer site After-sale services o 7 Days Sa sfac on Guarantee In the absence of customer satisfaction, he can return purchased devices and receive his payment completely (up to 7 days), if the device is in its initial conditions and all accessories and boxes is undamaged o 12 months warranty and support Based on The conditions written in the warranty card or the contract by service center 24/7, non-presence. o 12 months insurance All events that is outside of the warranty conditions, will be covered by insurance. o 60 months a er-sales service Includes providing technical services and support, supplying spare parts. Warranty card We provide a warranty card to every customer that has our SLA (that explains the warranty conditions, the warranty period, the model and serial number of POS device) on it. 5

7 Support Team: Customers can speak with our experts by or have us call them right away. Our support team can also solve their problem by "Team viewer" software or Answer a few questions and we ll give them the best options. If the problem remained unsolved, our experts visit the customers site and try to solve it, if the device needs repairing or replacing parts, we offer the customers alternative device until their device work appropriately. Our support team must solve all problems in less than 48 hours. In case of customers out of Tehran, they can easily find a local Authorized Service Provider or POSBank sales agent with a valid certificate. They can also send their product to Torna Service Company for repairing. 6

8 Distributing channel: We have over than 20 representa ves through the country that the loca on of our distribution channel shown as below map, and every representative performance will be evaluated every 3 months. We implement sales and aftersale services throughout the country by this channel and they act based on our standards and protocols and our marketing plans is implemented by them through the country. We also offer the same price for the end user and this policy run all over the country and all representatives are obliged to implement our standards of service providing, pricing and etc. Every representative has authorized with a certificate and they are our sales and after-sale service office within every city. They are responsible for customer satisfaction in their area and also they must provide services and solve their possible future problems. 7

9 We hold an annual general meeting at the beginning of each new financial year where all of our distribu on channel are invited to a end. We also hold 3 more online meetings to explain our short and long term goals and solve every confliction our channel may be faced. 8

10 Sales Volume: Sales Volume Million Dollars Year Company goals: Development of new Innovative solutions based On scientific and experimental Principles and modern Technology in Iran s Businesses Entrepreneurship and Create appropriate and safe field for reasonable and Halal sustenance for experts, personnel, members and Company investors Increase the level of expertise and synergies based on teamwork for all personnel Providing distinct products with good after-sale services beyond the customer requirements So that the customer will be more than satisfied. 9

11 Vision: Becoming a pole of modern technology-driven solution provider in Iran un l 2016 Becoming a pole of modern technology-driven solution provider in Middle East un l 2019 Organizational values: Honesty and transparency in business Health in Commercial and social behavior Paying attention and discerning in all affairs Make decisions and doing things based on scientific and experimental factors Providing good quality products with the most modern technologies Customer orientation Positive points of Company: Providing differentiated services to customers by creating a win-win relationship Expertise, experience and academic education of engineers and managers A wide portfolio includes products of global brands with best quality Having a strong network of sales and after-sale services throughout the country Having a professional team of research and development and after-sales service Using the latest marketing strategies, Market making and branding Ongoing relationship with large customers in retail chain-stores, hyper market, department stores, Shopping malls, chain-restaurant, unions and etc. 10

12 Company s Departments: Research and development department o Hardware Research and development o Software Research and development Marketing and sales department o Marketing and advertising o Sales After-sale services department o Hardware support o Software support o 24/7 help-desk o Measuring customer Satisfaction Finance and Administration department o Financial Planning/ budgeting o Administrative o Legal 11

13 Names of some of our thousands customers in Iran: ---- We already served more than 2,000 customers