SUCCESS. Succeeding in The Hospitality Industry. Accelerated growth thanks to more efficient processes

Transcription

1 SUCCESS Succeeding in The Hospitality Industry Accelerated growth thanks to more efficient processes Sushiya points the way with 35% savings in time What are the benefits of active customer service? 20% more sales in Russia s Hotel Old House Fast service, no errors El Monumento increases its sales and profits

2 SUCCESSFUL HOSPITALITY PROFESSIONALS 03 What are the factors in a company s success? Is it the hard numbers like sales, market share or profit? Of course, all these factors are important, but over the long term it s the customers that make a company successful. In our case, it s innovative restaurant owners from around the world. We d like to introduce a few of these people to you in this brochure. They are all NCR Orderman customers and have found success in their markets. We are proud of these success stories, in particular, the success stories of our customers. They are the basis for sustained success. Editorial information: Orderman GmbH (part of NCR Corporation) Bachstrasse Salzburg Austria Tel office@orderman.com

3 04 HANDHELDS AS DURABLE AS THE WALLS OF OUR FORTRESS Our servers love the handhelds. They no longer have to travel long distances between the kitchen and the patio. Just the press of a button is all it takes. The chefs and bakers also like it because they get the orders immediately and can work at a steady, stress-free pace. This is good for the team s mood. Katalin Pintér, CEO Without Orderman we couldn t work! The radio ordering system enables us to provide our customers with high-quality service. This is truly an art, as this medieval fortress has more than one million visitors a year. Stefan Putz, Operations Manager KITCHEN AND SERVICE STAFF ON THE SAME WAVELENGTH 05 Panorama Restaurant at the Salzburg Fortress Austria Gerbeaud Confectionary Hungary

4 From day one, Orderman has been a good investment. Faster service automatically means more sales for us, because we are an ice OPTIMIZED PROCESSES AND LESS STRESS 07 cream parlor with only a few seats. What we particularly like about Orderman is the short learning 06 MAJOR IMPACT ALSO FOR SMALLER BUSINESSES curve and we don t miss working with the error-prone and timeconsuming paper slips. Michael Sarcletti, Owner The Orderman system helps us to harmonize our processes in the kitchen and at the bar during peak times. It s easy to reprogram the menus from day to day as needed. I can recommend the system to everyone! Max Thoma, CEO Sarcletti Ice Cream Parlor Germany Wirtschaft zum Schützenhaus Switzerland

5 08 WELCOME TO ORDERMAN ISLAND We are all completely happy with Orderman. We don t have time to constantly run back and forth to the kitchen. 09 Just press a button and the order is Hvar is located in Croatia on the southern Adriatic. It is a small vacation island rich in tradition and known for its high quality of service at its restaurants. Orderman service is unbelievable: Last year during the major storm, I had a new device within 20 minutes. submitted. Even our temporary workers can use Orderman with no problem. Why? Because almost all restaurant owners on the island use Orderman. Hvar Island The battery stays charged for long shifts. Croatia We are fans of the Columbus PCbased POS systems from Orderman. These are the only POS systems that can withstand our extreme conditions: salt, humidity, ice, water. Our servers fight over who gets to work with the Orderman handhelds. For a long time we tried new handhelds every year. Then we found Orderman, and the handhelds will never leave our island again Quality is always worth paying for. We cannot afford to work with other devices!

6 10 THE TURBO BOOSTER FOR SERVICE AND SALES It s important for us that our service personnel can always work with the handhelds, both indoors and outdoors. Orderman s radio network provides great coverage whether they are inside at the bar or outside at the beachside patio area. It is absolutely stable. Ruben Franco, Owner Here, directly by the Coliseum, we have high season 365 days a year. The faster we serve our guests, the more sales and profit we can make. So it s good that we have our Orderman handhelds, because they are real turbo boosters. That s why we love them so much. Cristian Casini, Owner STABLE RADIO NETWORK INDOORS AND ON THE PATIO 11 Bar and Restaurant at the Coliseum Italy Es Tapa Ti Spain

7 12 ACTIVELY SELLING EXPANSION THANKS INCREASES SALES BY 20% TO 35% TIME SAVINGS 13 Orderman frees up our staff to provide customer service and to actively focus on selling. There s easily 20% to be gained from these activities. We ll only use Orderman in the future as a partner for ordering solutions. We wanted to improve our service quality while reducing our service times by 20%. With PDAs we failed painfully. Orderman solutions helped us reduce service times by 35% and provided the cornerstone for our rapid growth to 39 restaurants today. Roman Romanchuk, CEO Migaleva Olga, Restaurant Manager Hotel Old House Resort and SPA Russia SUSHIYA Ukraine

8 14 FULL CONTROL OF THE RESTAURANT FASTER SERVICE AND FEWER MISTAKES 15 I simply believe that Orderman handhelds are practical. The time we save is enormous, and I have full control over my restaurant. I can see in black and white how business is going at any moment. M. Porte, Owner We benefit from more accuracy in handling orders. The system provides me with key figures such as usage or average length of time diners are seated at a table. The bottom line is that NCR Orderman handhelds increase our sales and profits. Rusty Winkstern, Owner Au Chapeau Gris France El Monumento USA

9 WE WOULD BE PLEASED TO ARRANGE A PRODUCT PRESENTATION FOR YOU. Call us or write us. We ll be glad to arrange an appointment for you to meet an Orderman partner near you. Tel office@orderman.com