Toshiba CHEC Client and BOSS Application V6.7 software is enhanced for faster, easier, and more intuitive self-checkout

Transcription

1 Software Announcement , dated January 14, 2014 Toshiba CHEC Client and BOSS Application V6.7 software is enhanced for faster, easier, and more intuitive self-checkout Table of contents 1 Overview 6 Publications 2 Key prerequisites 6 Technical information 2 Planned availability date 10 Ordering information 2 Description 13 Terms and conditions 4 Program number 15 Prices At a glance Toshiba Global Commerce Solutions, a Toshiba and IBM Company, expands CHEC Client and BOSS Application V6.7 software to include many features designed to streamline the operation and management of self-checkout. Feature enhancement highlights: Sophisticated new visual messaging provides shoppers with faster, more accurate information, reducing interventions and making self-checkout more intuitive than ever. A more personalized experience with shopper preferences and the new trust levels feature enable retailers to tailor self-checkout to the individual shopper based on the customer's loyalty card and past shopping history; thus allowing retailers to offer a higher level of trust and customer service to their most valued shoppers. More than 20 new features designed to enhance the shopper's experience at selfcheckout are now offered, including a new swipe-to-scroll receipt that is cleaner and more readable, audios that play 10% faster, fewer hassles due to "early bag removal forgiveness," and faster EFT transactions. Loyalty cards can now be scanned straight from shoppers' smart phones with imaging capable scanners. (refer to Description section). CHEC Client and BOSS Application V6.7 software integrates with the new Remote Management Agent (RMA) V3 software for a simpler, easier way to manage selfcheckout and ensure all lanes are healthy and up to date. Overview Toshiba CHEC (Checkout Environment for Consumer-Service) Client and BOSS Application software is now enhanced to provide shoppers with a self-checkout experience that is faster, easier, and more intuitive than ever before. Based on human factors research and innovation, CHEC Client and BOSS Application V6.7 delivers a powerful set of new features for self-checkout that not only enhances the shopper experience, but also reduces hassles, delays, and interventions at selfcheckout. When combined with Toshiba's award-winning System 6 self-checkout hardware, CHEC Client and BOSS Application V6.7 software can boost self-checkout throughput, enabling retailers to better optimize their front-end while also growing brand value and shopper loyalty. Toshiba CHEC Client and BOSS Application software products support Toshiba Self Checkout System 6 (machine type 4888). 1

2 Key prerequisites Hardware The Checkout Environment for Consumer-Service (CHEC) Client Application software supports the following lane models: Toshiba Self Checkout System 6 (machine type 4888) lanes available in cash and cashless configurations Toshiba Self Checkout (machine type 4845) Model Exx lanes available in cash and cashless configurations Note: CHEC Client and BOSS Application V6.5, or later, is the required prerequisite software level to support machine type Lane System Unit and Memory requirements: The self-checkout lanes system unit for machine type 4845 must be either a or The self-checkout lanes system unit for machine type 4888 must be either a or GB memory is required to support running CHEC Client on GB memory is required to support running CHEC Client on Windows TM but 2 GB memory minimum is strongly recommended. The CHEC BOSS Application software supports Toshiba Self Checkout (machine type 4845 or 4888) BOSS Model BW4. CHEC BOSS V6.7 includes a feature to order BOSS server code for Windows Server The system unit in the Self Checkout BOSS must be either , or ; 2 GB memory minimum. Windows Server 2008 is only supported on or system units. Software CHEC Client and BOSS Application V6.7 requires Store Integrator V3.3 or V3.4 on the point of sale for customers that use a Toshiba POS. The prerequisite 4690 OS software level to support the CHEC Client feature for CHEC Client on 4690 is Toshiba 4690 OS V6.3 Enhanced Terminal Program Temporary Fix (PTF) 0CD0, or later (for example 4690 OS V6.4). CHEC Client on 4690 requires Toshiba 4820 USB touch-screen. Planned availability date March 14, 2014: CHEC Client and BOSS Application V6.7 CHEC Client and BOSS Application V6.6 remains orderable; refer to the Ordering information section. Description CHEC Client and BOSS Application V6.7 enhancements include the following new features. 1.Shopper experience features that make self-checkout faster, easier, more intuitive include: 2

3 Faster credit/debit/gift card flow eliminates button pressing when paying with credit, debit, and gift cards. This also allows shoppers to pre-swipe card and reduce pinpad confusion. Cleaner and more readable receipt with improved visual layout features new gray-bar pattern and proportional fonts. Swipe-to-scroll receipt user interface provides more intuitive scrolling with swipe gesture. Enhanced visual messaging to shoppers offers smarter messaging with lightbox user interface for "more signal, less noise," providing shopper hints, reducing interventions, and helping shoppers self-correct security errors. Early bag removal forgiveness speeds the bagging process by allowing shoppers to remove bags early a configurable number of times without penalty. Loyalty card scanning from phone with image-based bioptic scanning capability is now enabled with following scanners: -- Honeywell Stratos Datalogic Magellan 9800i (requires filler plate when used with 4888 and 4845 self-checkout hardware) -- Motorola MP6200 (requires filler plate when used with 4888 and 4845 selfcheckout hardware) Toggle "need assistance" button provides shoppers with more control in determining if help is really needed, reducing unnecessary interventions. All supplied audios play 10% faster without a change in tone. Mute/Volume audio option allows shoppers to control audio levels or mute audio. Language toggle option speeds the transaction for most shoppers by eliminating the need for the language select screen. This allows language switching midtransaction. Enhanced user interface in accessibility mode provides an easier experience for shoppers since buttons now match regular layout. Alternate Shopper's Own Bags flow allows shoppers to select number of bags before setting them down. Faster handling for noninventory item sales provides the ability to turn off security for virtual items, such as car wash or lottery tickets. 2.New personalization capabilities are linked to loyalty card: Variable security configuration option increases speed through randomized security checks for all shoppers. This is configurable and allows checks for a percentage of items. Trust levels with loyalty card further reduces time to scan and bag for trusted shoppers. This reduces time and personalizes security level. Digital receipt with loyalty card can skip the receipt at the checkout and have it ed instead. Language preference with loyalty card automatically selects the shopper's preferred language on the loyalty scan. Accessibility preference with loyalty card means accessibility mode can be automatically selected on loyalty scan. 3.Remote monitoring and management: Easier systems management with RMA V3 is available and integrated with Toshiba POS and self-checkout. Simplified red, yellow, green health status is preconfigured for optimal monitoring of self-checkout. Remote action invocation is easier for support personnel to use than JMX browser. Operational problem area reports provide the top 25 security problems, assistance activities, item returns, NOF scans, item voids, and hand key-ins. 4.Other updates: GS1/AI15 sell-by date ensures self-checkout will prevent the sale of expired items (coordinated with ACE V7.4 feature). Support for IE9/10 for BOSS and eboss web pages. 3

4 Store number display for in-store BOSS web pages. Bill dispenser logs and customer receipt logs can be collected remotely for enhanced problem determination. New look with new default branding, logos, and graphics. WAS upgrade. Section 508 of the US Rehabilitation Act Although IBM makes no representation about the Section 508 status of third-party electronic and information technology products, IBM provides for informational purposes that the developer of this product has indicated that it is capable of satisfying the applicable requirements of Section 508 of the Rehabilitation Act. Contact Toshiba for specific, current information on the conditions and limitations of this capability. Program number Program number Program VRM name 5697-N Toshiba CHEC Back-Office Application (called BOSS) 5697-P Toshiba CHEC Client Application (called Lane) Product identification number Program Maintenance Maintenance PID number 1 year PID number 3 year PID number 5697-N P N95 Toshiba CHEC BkOff 1 Yr Reg/Renewal 5697-N96 Toshiba CHEC BkOff 1 Yr After Lic 5697-N97 Toshiba CHEC 3 Yr Renew 5697-N98 Toshiba CHEC 3 Yr Reg 5697-P06 Toshiba CHEC 3 Yr After 5697-P02 Toshiba CHEC Client 1 Yr Reg/Renewal 5697-P03 Toshiba CHEC Client 1 Yr After Lic 5697-P04 Toshiba CHEC 3 Yr Reg 5697-P07 Toshiba CHEC 3 Yr After 5697-P08 Toshiba CHEC 3 Yr Renew Education support Multimedia and classroom education is available for Toshiba Business Partners, customers, and Toshiba personnel who sell or support the Toshiba Self Checkout solutions hardware and software. The following courses are available: Toshiba and Business Partner sales education: Title Course number Toshiba Self Checkout Solutions - Hardware and Software Overview RE8320 Toshiba Self Checkout Solutions - Engaging for Success! An Engagement Process Model RE8330 Toshiba and Business Partner technical education: 4

5 Title Supporting the Toshiba Self Checkout System 6 Solution Course number RE8020T Toshiba Self Checkout Solutions - Item Security Demonstration RE8030 Toshiba Checkout Environment for Consumer-Service - Software Configurations and Extensions Workshop (classroom) RE8200 Toshiba Checkout Environment for Consumer-Service - Exploring the Software Development Kit (SDK) RE8230 Toshiba Checkout Environment for Consumer-Service - Programming Tutorial 1 RE8250 Toshiba Self Checkout Solutions - Engaging for Success! An Engagement Process Model RE8330 Toshiba Self Checkout Solutions - Engagement Management and Operations Workshop (classroom) RE8340 Toshiba customers: Title Supporting the Toshiba Self Checkout System 6 Solution Course number RE8020C Toshiba Checkout Environment for Consumer-Service - Software Configurations and Extensions Workshop (classroom) RE8200 Toshiba Checkout Environment for Consumer-Service - Exploring the Software Development Kit (SDK) RE8230 To enroll in these courses and view additional Toshiba Self Checkout Solutions education offerings, go to: If you have education-related questions, contact grse@us.ibm.com Offering Information Product information is available via the Offering Information website Business Partner information If you are a Direct Reseller - System Reseller acquiring products from Toshiba Global Commerce Solutions, you may link directly to Business Partner information for this announcement. A PartnerWorld ID and password are required (use IBM ID). 5

6 Publications No publications are shipped with the product. The following self-checkout documents are offered in displayable softcopy form. These displayable manuals can be viewed with the Adobe TM Acrobat Reader, which is offered free on the Internet. Copies of the following unlicensed publications are available for no charge from At the website, access the following: Select "Software" Select "Self Checkout and CHEC" Press the Arrow Select the publication desired. Title Publication number CHEC V6.7 Operations Guide G Checkout Environment for Consumer-Service Version 6.7 Operations Guide CHEC V6.7 Planning, Installation, and G Maintenance Guide Checkout Environment for Consumer-Service Version 6.7 Software Planning, Installation, and Maintenance Guide CHEC V6.7 Programming Guide G Checkout Environment for Consumer-Service Version 6.7 Software Programming Guide 4888 Self Checkout System 6: Overview G Self Checkout System 6: Planning and G Installation Guide 4888 Self Checkout System 6: Hardware Service Guide G Self Checkout System 6: Parts Manual G Technical information Specified operating environment Hardware requirements Existing (pre-chec) Toshiba Self Checkout customers: For existing Toshiba Self Checkout customers who want to run this new CHEC Client and BOSS Application V6.7 software on their currently installed Toshiba Self Checkout hardware, a combination of firmware and hardware upgrades may be required. If you have upgrade questions on your existing installed self-checkout hardware and potential migration paths, contact your sales representative. New Toshiba CHEC customers: 6

7 CHEC Client Applications support Toshiba Self Checkout (machine type 4845) Exx lane models and Toshiba Self Checkout System 6 (machine type 4888). These Self Checkout lanes are available with cash and cashless configurations. CHEC Back-Office System Server (BOSS) Application supports Model BW4 BOSS for Toshiba Self Checkout (machine type 4845) and Toshiba Self Checkout System 6 (machine type 4888). Lane System Unit and Memory requirements: The self-checkout lanes system unit for machine type 4845 must be either a or The self-checkout lanes system unit for machine type 4888 must be either a or GB memory is required to support running CHEC Client on GB memory is required to support running CHEC Client on Windows but 2 GB memory minimum is strongly recommended. Either a BOSS for every store, Model BW4, or a single enterprise BOSS is required for CHEC Client Application operating the self-checkout lanes or CHEC Client Application on kiosks. Refer to Software Announcement , dated January 14, The version/release level of CHEC Client Application running on the lanes and CHEC BOSS Application on the server have the following relationship. CHEC 6.7 BOSS and eboss support CHEC 6.6 or CHEC 6.7 lanes. However, CHEC 6.7 lanes are only supported with a CHEC 6.7 BOSS or eboss. Software requirements The following components are included and supported as part of the complete CHEC lane and BOSS software suite. CHEC Back-Office Application (BOSS) V6.7 includes the following: IBM WebSphere Application Server (WAS) V8.5.5 IBM DB2 Express Edition V9.7 Toshiba Remote Management Agent (RMA) V3 CHEC Client Application (Lane) V6.7 includes the following: IBM DB2 Express Edition ( DB2 ) V9.7 Toshiba Remote Management Agent (RMA) V3 JavaPOS V Software Developer Toolkit and fully functional reference solution for ACE V7.3/7.4 and Supermarket Application (SA) V2, and ACE Independent Grocer (AIG) V8 Store Integrator (SI) V3.3 and V3.4 Operating system versions supported with CHEC Client and BOSS Application V6.7: For Lanes: WEPOS 1.1, 4690 V6R3, 4690 V6R4 For BOSS (in-store): Windows Server 2008, Windows Server 2003 Note: with CHEC Client and BOSS Application V6.7 platform media, Windows Server 2003 is no longer available. Windows Server 2003 is only supported with CHEC Client and BOSS Application V6.7 if it was previously installed with CHEC Client and BOSS Application V6.6 and then upgraded to V6.7. As stated in the terms of the CHEC license information, the software components comprised in the self-checkout solution are for use with self-checkout only. A separate license is required for using these products in the enterprise outside the self-checkout environment. 7

8 The solution is designed to use IBM Director for enterprise management. The client or integrator must separately order IBM Director to fully utilize the Remote Management Agent functions. For more information on IBM Director, refer to Note that Software Maintenance Support for IBM Director needs to be purchased separately. Developers using the Software Developer's Kit to do CHEC Client and BOSS Applications extensions can install CHEC Client and BOSS Application on their own machine if it is running an English version of Windows XP. Refer to the publication titled, Checkout Environment for Consumer-Service Software Planning, Installation, and Maintenance Guide for Version 6.7, for more detailed information. The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by Toshiba, such as an announcement letter. Documentation and other program content may be supplied only in the English language. Limitations CHEC V6.5 (or later) is the prerequisite level required for Toshiba Self Checkout System 6 (machine type 4888). CHEC Client Application and BOSS Application V6.6 remains available. CHEC Client on 4690 limitations: No planned support for stand-alone signature capture device. No initial support for USB-attached scanners (including hand scanners) or scales No planned support for AnyPlace Kiosk For additional information, refer to the Terms and conditions section of this announcement, or to the license information document that is available on the Toshiba Software License Agreement website Planning information Packaging The Checkout Environment for Consumer-Service (CHEC) Client Application and CHEC BOSS Application software products are separately orderable from the hardware. It is the responsibility of the customer or integrator to do the installation or customization of CHEC Back-Office Application and the CHEC Client Application software. When ordering Self Checkout (machine type 4845) Model Exx lanes and Self Checkout System 6 (machine type 4888) lanes, the solution includes the license and entitlement for the Checkout Environment for Consumer-Service (CHEC) Client Application. The Client Application includes the Software Developer Toolkit with scripts and sample configurations. When the BOSS Server, Model BW4 (machine type 4845 or 4888), is ordered, the solution order includes the license and entitlement for CHEC Back-Office Application. Both the base applications and the retailer-specific configurations and customizations are required to complete the installation of the checkout lane. Refer to the instructions included in the CHEC Software Planning, Installation, and Maintenance Guide for Version

9 Once the configurations and customizations are completed, these extensions may be loaded on each BOSS and lane while on site, or remotely through the use of the IBM Director and Remote Management Agent. These software products are licensed per lane client device or per server/install for BOSS. The software is entitled by ordering the Software Maintenance product. As stated in the terms of the CHEC Client and BOSS Application license information, the software components comprised in the self-checkout solution are for use with self-checkout only. A separate license is required for using these products in the enterprise outside the self-checkout environment. CHEC Back-Office Application includes the following for V6.7: The International Program License Agreement (Z ) License Information document-gc The International Agreement for Acquisition of Software Maintenance (Z ) BOSS Application - LCD73277 BOSS Platform Setup - LCD73278 CHEC Client Application includes the following two packages for V6.7: Package 1 for Lanes on a Windows OS -- The International Program License Agreement (Z ) -- License Information document-gc The International Agreement for Acquisition of Software Maintenance (Z ) -- Lane Application - LCD Lane Platform Setup - LCD73280 Package 2 for Lanes on a 4690 OS -- The International Program License Agreement (Z ) -- License Information document - GC The International Agreement for Acquisition of Software Maintenance (Z ) -- CHEC on 4690 OS - LCD73281 Proof of Entitlement (PoE) is now the packing list or invoice that is included with the package. CHEC Back-Office Application includes the following for V6.6: The International Program License Agreement (Z ) License Information document-gc The International Agreement for Acquisition of Software Maintenance (Z ) BOSS Application - LCD73257 BOSS Platform Setup 1 - LCD73258 BOSS Platform Setup 2 - LCD73259 BOSS Platform Setup 3 - LCD73260 CHEC Client Application includes the following for V6.6: The International Program License Agreement (Z ) License Information document-gc License Information document - GC The International Agreement for Acquisition of Software Maintenance (Z ) Lane Application - LCD73254 Lane Platform Setup 1 - LCD

10 Lane Platform Setup 2 - LCD73256 CHEC on 4690 OS - LCD Proof of Entitlement (PoE) is now the packing list or invoice that is included with the package. Security, auditability, and control The Self Checkout system provides two levels of system access security. The first level is for accessing the CHEC Back-Office System Server (BOSS), which controls the security profiles, scale files, and software updates to the lane. This security provides typical logon security to prevent unauthorized access to these files and functions on the CHEC BOSS. The second level of security is performed using the CHEC BOSS to restrict lane functions by employee. This enables a system administrator to configure allowable shopper assistant functions at the lane, such as the ability to process age-restricted items, ability to void transactions, and so on. This security helps protect the CHEC Client lanes from being used in an unauthorized manner by store employees. CHEC 6.7 Client and CHEC 6.7 BOSS have been designed to meet the guidelines for payment application vendors by the Payment Card Industry - Security Standards Council (PCI-SSC). A Payment Application - Data Security Standard (PA-DSS) Implementation Guide will be made available to assist retailers in configuring the solution stack to meet PA-DSS V2.0 guidelines. Ultimately, the retailer is responsible for validating its full solution for the Payment Card Industry - Data Security Standard (PCI-DSS). The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities. Software Services Toshiba Software Services has the breadth, depth, and reach to manage your services needs. To learn more about Toshiba Software Services or to contact a Software Services sales specialist, visit Ordering information To order a base license, specify program number 5697-N94 for the CHEC Back Office Application or 5697-P01 for the CHEC Client Application and the distribution media feature number. Support for the first year must be ordered using the registration feature number for the corresponding Software Maintenance products for the 1 year or the 3 year option. Software Maintenance must be ordered when ordering the initial base license. For additional ordering information, refer to Software Announcement , dated September 18, 2007, and Software Announcement , dated May 22, Those users current on the Software Maintenance for previous versions or releases, can obtain V6.7, without cost, by ordering 5697-N94 or 5697-P01 and specifying the media code only. Description Media feature number Release 5697-P01 CHEC Client Base (Multi) CD-ROM V CHEC on 4690 CD-ROM V Base (Multi) CD-ROM V

11 5697-N94 CHEC BOSS Base (Multi) CD-ROM V Base (Multi) CD-ROM V There are platform differences between CHEC 6.6 and CHEC 6.7; therefore, it is important that the correct software media feature code for the CHEC release that is required is specified on the order. Refer to the publication titled, Checkout Environment for Consumer-Service Software Planning, Installation, and Maintenance Guide for Version 6.7, for instructions to migrate from the previous version. The media for CHEC Client Application and CHEC BOSS Application software products ships separately from the hardware. When a Self Checkout Exx lane model (machine type 4845 or 4888) or a Back Office Server (BOSS) Model BW4 (machine type 4845 or 4888) is ordered, the appropriate prerequisite Client or BOSS software is included as part of the solution order and the platform portion is preloaded on the hardware before shipment to the customer. Customization options for 5697-P01 and 5697-N94: Select the appropriate feature codes to customize your order with delivery options desired. These features can be specified on the initial or MES orders. Initial shipments Feature Description 3444 Serial Number Only (suppresses shipment of media and documentation) Expedite shipments Feature Description 3445 Local IBM Office Expedite (for IBM use only) 3446 Customer Expedite Process Charge ($30 charge for each product) Feature Description 1300 Value Added Remarketer (suppresses shipment of media and documentation) Expedite shipments will be processed to receive 72-hour delivery from the time IBM Integrated Supply Chain (ISC) receives the order. ISC will then ship the order via overnight air transportation. This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support. Extending coverage for a total of three years from the date of acquisition may be elected. Order the program number, feature number, and quantity to extend coverage for your software licenses. If maintenance has expired, specify the after license feature number. Software license includes 1 year Software Maintenance 5697-N94 CHEC Back-Office Application 5697-N95 CHEC Back-Office Appl 1yr regist + 1 yr renewal 5697-N96 CHEC Back-Office Appl 1 year After License 5697-N98 CHEC Back-Office Appl 3 yr regist (2 year uplift) 5697-N97 CHEC Back-Office Appl 3 year renewal 5697-P06 CHEC Back-Office Appl 3 yr After License 11

12 5697-P01 CHEC Client Application 5697-P02 CHEC Client Appl 1yr registration + 1 yr renewal 5697-P03 CHEC Client Appl 1 year After License 5697-P04 CHEC Client Appl 3 yr registration(2 year uplift) 5697-P08 CHEC Client Appl 3 year renewal 5697-P07 CHEC Client Appl 3 yr After License For additional ordering information, refer to: Software Announcement , dated September 18, 2007 Software Announcement , dated May 22, 2012 Charge metric Part number or Program name PID number Charge metric CHEC Back-Office Appl 5697-N94 Per Server(Win Svr 2003) V6.6 only CHEC Back-Office Appl 5697-N94 Per Install(Windows Svr 2008) CHEC Client Appl 5697-P01 Per Client Device Note: Windows Server 2003 is no longer available on CHEC V6.7. Windows Server 2003 is only supported with CHEC V6.7 if it was previously installed with CHEC V6.6 and then upgraded to V6.7. Server Server is a unit of measure by which the program can be licensed. A server is a physical computer that is comprised of processing units, memory, and input/output capabilities and that executes requested procedures, commands, or applications for one or more users or client devices. Where racks, blade enclosures, or other similar equipment is being employed, each separable physical device (for example, a blade or a rack-mounted device) that has the required components is considered itself a separate server. For the purpose of server-based licensing, licensee must obtain entitlements for each server that is made available to the program, regardless of the number of processor cores and partitions in the server or the number of copies of the program on the server. Notes: Some programs may require licenses for the program and what is being managed. In that case, the following applies. In addition to the entitlements required for the program directly, licensee must obtain entitlements for this program sufficient to cover the servers managed by the program. Some programs may be licensed on a managed basis only. In that case, the following applies. Instead of the entitlements required for the program directly, licensee must obtain entitlements for this program sufficient to cover the servers managed by program. Client device Client device is a unit of measure by which the program can be licensed. A client device is a single-user computing device or special-purpose sensor or telemetry device that requests the execution of or receives for execution a set of commands, procedures, or applications from or provides data to another computer system that is typically referred to as a server or is otherwise managed by the server. Multiple client devices may share access to a common server. A client device may have some processing capability or be programmable to allow a user to do work. Examples include, but are not limited to, actuators, appliances, automated teller machines, automatic meter readers, cash registers, disk drives, desktop computers, kiosks, notebook computers, personal digital assistants, point-of-sale terminals, sensors, smart meters, tape drives, and technical workstations. Licensee must obtain entitlements for every client device that runs, provides data to, uses services 12

13 provided by, or otherwise accesses the program and for every other computer or server on which the program is installed. Terms and conditions The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with Toshiba are contained in the applicable contract documents such as the International Program License Agreement, and the Agreement for Acquisition of Software Maintenance. Licensing International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Proof of Entitlement (PoE) is now the packing list or invoice that is included with the package. This software license includes Software Subscription and Support (also referred to as Software Maintenance). Agreement for Acquisition of Software Maintenance The International Agreement for Acquisition of Software Maintenance (Z ) applies for Subscription and Support (also referred to as Software Maintenance) and does not require customer signatures. These programs are licensed under the Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. Toshiba includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect. License Information form number CHEC V6.7 GC for 5697-P01 ( Toshiba CHEC Client Application V6.7) GC for 5697-P01 ( Toshiba CHEC Client Ap V6.7 on 4690) GC for 5697-N94 ( Toshiba CHEC Back Off Applic V6.7) CHEC V6.6 GC for 5697-P01 ( Toshiba CHEC Client Application V6.6) GC for 5697-P01 ( Toshiba CHEC Client Ap V6.7 on 4690) GC for 5697-N94 ( Toshiba CHEC Back Off Applic V6.6) The program's License Information will be available for review on the Toshiba Software License Agreement website Limited warranty applies Yes 13

14 Limited warranty Toshiba warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. Toshiba does not warrant uninterrupted or errorfree operation of the program or that Toshiba will correct all program defects. You are responsible for the results obtained from the use of the program. Toshiba provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the Toshiba Global Commerce Solutions Software Support Handbook found at Toshiba will maintain this information for at least one year after the original licensee acquires the program (warranty period). Money-back guarantee If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund. Volume orders (IVO) Yes. Contact your Toshiba representative. Passport Advantage applies No Software Subscription and Support applies Yes. All entitled software licenses include Software Subscription and Support (also referred to as Software Maintenance) for a period of 12 months from the date of acquisition, providing a streamlined way to acquire Toshiba software and assure technical support coverage for all licenses. Extending coverage for a total of three years from date of acquisition may be elected. While your Software Subscription and Support (Software Maintenance) is in effect, Toshiba provides you with assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. Toshiba provides assistance by telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your Toshiba support center. (This assistance is not available to your end users.) Toshiba provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult the Toshiba Global Commerce Solutions Software Support Handbook found at Software Subscription and Support (Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which Toshiba is not responsible under this agreement. IBM Operational Support Services - SoftwareXcel No 14

15 System i Software Maintenance applies No Variable charges apply No Educational allowance available Yes. A 15% education allowance applies to qualified education institution customers. Statement of good security practices IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered destroyed or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. Toshiba systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. Toshiba does not warrant that systems and products are immune from the malicious or illegal conduct of any party. Prices For additional information and current prices, contact your local Toshiba representative. Trademarks of Toshiba Corporation in the United States, other countries, or both. IBM, PartnerWorld, WebSphere, DB2, Express, Passport Advantage and System i are registered trademarks of IBM Corporation in the United States, other countries, or both. Windows is a trademark of Microsoft Corporation in the United States, other countries, or both. Adobe is a trademark of Adobe Systems Incorporated in the United States, and/or other countries. Other company, product, and service names may be trademarks or service marks of others. Terms of use Toshiba Global Commerce Solutions (TGCS) products and services are offered for sale under applicable TGCS customer agreements and prices in effect at the time of your order. Not all products and services may be available in your country. TGCS reserves the right to modify or withdraw these products at any time without notice. The information in this announcement is provided for your information only. Additional terms and conditions are located at 15

16 For the most current information regarding TGCS products, contact your Toshiba Global Commerce Solutions representative or reseller, or visit the Toshiba Global Commerce Solutions website at 16