Field Service in the Age of digital Evolution

Transcription

1 Robert Monsberger Field Service in the Age of digital Evolution Prague, June 7th 2017

2 Curriculum Vitae Ing. Mag. Robert Monsberger 1985 Higher Technical School of Civil Engineering in Linz 1992 Vienna University of Economics and Business, 1990 Lund University, Sweden 1991 University of Illinois, USA 1992 Siemens Central & Eastern Europe CEO of the Division Industry Solutions CEO of the Division Drive Technologies 2013 CTO and Member of the Executive Board of EFKON Group; Director for ITS, Strabag SE 2015 Member of the Executive Board, Asseco Solutions AG 2008 Lector at University of Applied Science BFI, Vienna 2

3 WSE NASDAQ TASE 1.8 EUR bil Present in 50+ Countries Software House no. 6 in Europe Companies listed on IT Company no. 1 in CEE Region Headcount 21,000People Revenue

4 Henry Ford If I had asked people what they wanted, they would have said faster horses. 4

5 Four convergence waves IT + Telco IT + Consumer Electronics IT + Content IT + Smart Anything (Production, Building, City, Factory, Energy, Mobility, Logistics, Government, Health ) Source: Bitkom, Fraunhofer IPA 5

6 An existential challenge for the whole economy Which statements are useful in connection with digitalisation in your company? 25% Competitors from the Internet or ICT industry are penetrating our market. 34% Thedigitalisation jeopardises the existence of our comany. Competitors from our industry that recognised the challenges of digitalisation veryearlyareaheadof us. 48% We have problems tocopewiththe digitalisation. 19% Source: Bitkom, Fraunhofer IPA Statement:»Fully correct«+»rather correct«basis: all respondents Source: Bitkom Research, ARIS 6

7 Potential of digitalisation in the economy Digitalisation of business processes Cost reduction, increased efficiency and productivity Digitalisation of business models Products/DL development, revenue increase, gain of market shares Source: Bitkom, Fraunhofer IPA 7

8 New Work: 4 Megatrends in field service 1. Cloud software as a service pressure on price quicker cycle of innovation ability to upgrade easily 2. Mobility all information available all the time permanent access to knowledgebase instant communication with peers 8

9 New Work: 4 Megatrends in field service 3. Internet of Things game changer drives changes in the field service process predicts problems remote problem solving based on real time conditions 4. Big Data location of service team progress on each work order manage and analyze data based on algorithms drives better decisions 9

10 Video How to save time and money 10

11 Industry 4.0 approach Product development Interopera bility Production Interopera bility Service Value Added Chain ERP Office Floor (Machineto-Business Shop Floor (Machineto-Machine PLM ERP SCS SCS Modul 1 Modul 2 Control Modul 3 Modul 4 Modul 5 Modul 6 Logistics 11

12 Out of one hand Machine-data collection Transfer to the Cloud Prediction/ Analysis Preventive Maintenance Service execution App for End customer Asseco Solutions & SCS One Partner Sectoral and cross-technology expertise Integrated process knowledge One solution partner for strategy and implementation SCS Modul 1 Modul 2 Modul 3 Modul 4 Modul 5 Modul 6 Industry

13 SCS Product Landscape Modul 3 Smart Service The App for your customers Modul 1 Mobile Service Cloud-based solution for backofficeund field-service included Ticket-System Scheduling Map visualization DMS ERP-Interfaces Online & Offline Signature Reporting Modul 2 Machine Connection Machine Integration Smart Devices Predictive Maintenance Hardware-Box Analog/Digital Tags Machine System Landscape ERP-System (i.e. APplus, HELIOS, SPIN) 13

14 NGR Video 14

15 Innovation Prototype Implement Product Innovationsworkshop Application Realisation Implementation Collection of facts Synthesis, Point of View Develope & evaluate innovations Customer interviews Develope business models approx. 2 Weeks Proof of Concept Definition of core process Development of a model based on real data Rapid prototyping PLM approx. 4 Weeks Machine interfaces Allocation of software in the cloud Data processing Warnings & alarms Dashboards approx. 7 Weeks Rollout planning Implementation of Module 2 & 3 approx. 3 Weeks 15

16 Conclusion Competition is getting tougher. Take advantage of the potential of digitalization improve and control your processes and production. The clear objective is to develop new additional business models and to optimize production. Now! 16

17 Solutions fordemanding business 17

18 Software a determining factor for process and product Factory Investment planning Technology Planning Development Product Planning Development Engineering Construction Construction Composition & Action Virtual Commissioning Rapid Prototyping Product Maintenance & Optimisation Maintenance & Optimisation Application & Service Modernisation, Dismantling, Disassembling Modernisation, Recycling Recycling, Scrapping Task Configuration, Ordering Task processing Production & planning Commissioning & Distribution Delivery Source: Bitkom, Fraunhofer IPA 18

19 Data the new oil 19

20 IT for medium sized businesses IT for medium sized businesses - today 20

21 New keywords 21

22 What about economic efficiency of I4.0 products? The availability of a new technology allone does not mean that its application iseconomicallyjustifiedandtheuser industrialcompany-cangeneratean economicbenefits. This shallbeoftenprovidedonlybyneworganisational possibilities. Prof. Dr. Dr. h.c. mult. August-Wilhelm Scheer 22