Closed Cash handling in Retail

Transcription

1 Closed Cash handling in Retail Introduction to SafePay October 2014

2 Agenda 1. Introduction 2. Case: Closed Cash Handling at Coop 3. Closed Cash Handling with SafePay 4. Q&A , page 2

3 Who we are: Tom Christensen Regional manager Gunnebo Nordic Many years experience from bank and retailer security Gunnebo expert in closed cash handling John Ravn Chief Security Officer Coop, Fakta from 1995 Today security consultant for retailers John was pioneer implementing closed cash handling in Coop stores Nordic represents 14% of Sales in EMEA in Gunnebo Coop is largest retailer in Scandinavia with 3000 stores , page 3

4 2000 km Putting things into perspective km , page 4

5 The Gunnebo Security Group The Leading Global Provider of a Safer Future Annual turnover: 5,300 MSEK Employees: 5,600 people Headquarters: Gothenburg, Sweden Regional Structure with Sales Companies in 33 countries across Europe, the Middle East, Africa, Asia-Pacific and Americas 8 Sales Companies in Asia-Pacific in Australia, China, India, Indonesia, Malaysia, Singapore, South Korea, New Zealand Channel Partners: 100 additional markets Listed company on the Swedish Stock Exchange since , page 5

6 Delivering Global Security Solutions to our customers Our focus & priority: Customers in 6 Market Segments Bank Our expertise: Security Solutions in 5 Product Segments Safes and Vaults Retail Cash Handling CIT Electronic Security Public & Commercial Buildings Industrial & High-Risk Sites Mass Transit Entrance Security + Gateway Security Services , page 6

7 Gunnebo is the leading solution provider in closed cash handling SafePay is setting the industry standard for closed cash handling Developed with leading European retailers Over 7000 systems installed DENMARK NORWAY SWEDEN Wide variety of store formats from petrol to hypermarket NETHERLANDS GERMANY / AUSTRIA / POLAND Traditional and self-service checkouts ITALY GREECE Extending closed cash handling to back-office and CIT FRANCE , page 7

8 Agenda 1. Introduction 2. Case: Closed Cash Handling at Coop 3. Closed Cash Handling with SafePay 4. Q&A , page 8

9 Cash handling in Retail business (Supermarkets) in Nordic Countries Worked across retail chains and countries around security solutions and was responsible implementing automatic cash handling in Coop. Coop was pioneer implementing automatic cash handling in stores Coop solutions and routines is to a great extent implemented in other chains outside Coop. By rolling-out SafePay together with improved security routines Coop has achieved big business benefits based on less: Shrinkage Cash discrepancies Robberies

10 Challenges in Cash handling: Too many robberies Too much cash discrepancies Increased costs of cash handling

11 Market research in 1996 Could we get rid of cash? Use of cash Price index Index, use of cash

12 Several cash handling systems was evaluated The system should be 100% safe from the checkout to the bank It should be safely integrated to existing POS system It should prevent fraud, theft and robberies It should be easy to operate and not slow down payment process It should have low TCO Cooperation with Gunnebo was initiated 2000 First test in 2002 First sharp shop test in 2004 The first complete end to end system rolled out from 2007 All process controlled by CashControl Note Recycler in checkout Deposit directly into armed CIT case in BO Armed CIT case into transport rack in CIT vehicle CIT Cash centre SCL CIT 1 2 Surplus notes into ink protected cassettes CIT Gunnebo

13 First sharp store test in 2004

14 Business case was based on expected results: Robberies Insurance Psychologist Illness Lost sales Reduced efficiency Physical security Management backup Investigations Roll out start 2004 CIT Insurance Less transportation Less use of CIT bags Loss of interest Fraud Reduced fraud Reduced cash disrepancies Cost for control and sanctions Staff Auditing Coin Consumption Training of new employees

15 Results:

16 Results:

17 Number of robberies: 1,40 1,20 Robberies per citizens Australia Denmark 1,00 0,80 0,60 0,40 0, Year

18 Results:

19 Conclusion Reduced robberies Reduced cash disrepancies Reduced fraud Standard in all new stores from 2009 ROI month How to get success Review all cash handling routines Rethink routines in corporation with supplier Focus on staff training Focus on service of the systems

20 Agenda 1. Introduction 2. Case: Closed Cash Handling at Coop 3. Closed Cash Handling with SafePay 4. Q&A , page 20

21 SafePay Closed cash handling for retail stores

22 Implement SafePay in checkouts During SafePay development process we agreed with retailers Separate coin and note unit for best space utilisation and application flexibility Only operational parts on desk surface Transaction speed shall be same or better than manual system Coin deposit Batch of coins Self-serviced Note deposit Single note since normal payment is 1,2 notes and thereby fastest Preferred cashier operated, but also prepared for self-service A B C Retailer standard in Scandinavia. Ergonomic approved Self service application. Self-checkout applications , page 22

23 2014 = 7500 installed SafePay systems Some reference customers NORWAY SWEDEN Stores achived Simplicity Flexibility Security Cost savings DENMARK NETHERLANDS GERMANY/AUSTRIA BELGIUM ITALY FRANCE + hygiene GREECE Application: All business with cash payment , page 23

24 What we deliver today FRONT-END Note recycler BACK-OFFICE Deposit alternatives for surplus notes Deposit into safe End to End by Deposit into self sealed cash bag End to End by Deposit direct into armed CIT case POS INTEGRATION Protocol > 8 denominations All recycled Multi currency Cassette flexibility Transport cassette can be ink protected Help files Quick POS Dual POS Coin recycler 8 denominations All recycled Central web based system for all stores: Operations (SOD/ EOD) Financial & statistic reports Central monitoring & remote fixings Effective service Performance overview Configurations & SW uploads Integration to HQ, Bank, CIT etc , page 24

25 CashControl Software Monitoring CHANGE ORDER & BALANCING DEPOSIT & BANKING CASH RECONCILIATION CASH HANDLING CASH CONTROL & SECURITY TILL PREP & BALANCING REPORTING CashControl Managed Hosting Application responsibility Solution Monitoring Remote Service Bank Connectivity for Same Day Credit CIT Connectivity for flexible cash services CASH CYCLE CONNECTIVITY EXTERNAL REPORTING BANK DIRECT CREDIT CIT SERVICES SYSTEM CONTROL ALL PRODUCTS On-Line Note Deposit , page 25 Back Office Automation Closed Cash Handling Closed CIT Transfer Mixed Checkout Environment

26 Benefits from working with Closed Cash Handling Efficiency Store Environment Security CASH ADMINISTRATION WORK ENVIRONMENT ROBBERY PROTECTION CIT COSTS CASH FLOW CUSTOMER EXPERIENCE LOSS PREVENTION ALTERNATE SECURITY INVESTMENTS , page 26

27 How to start up with SafePay? 1. Get experience by running a pilot installation By the Quick POS integration alternative - can this be done relative fast and low cost Work together with Gunnebo and desk supplier to optimize placement of SafePay in checkout Ensure server capacity for CashControl database Ensure staff involved in pilot is motivated If possible, let CIT be involved to be motivated to optimize CIT operations Have clear view of expectations for pilot and follow up by regular pilot meetings with Gunnebo 2. After approved pilot Modify cash handling routines according to SafePay optimization Make a realistic rollout plan in cooperation with Gunnebo Ensure together with Gunnebo Gunnebo Australia help-desk can operate according to store open times Local Gunnebo service for respective store locations are technical prepared 3. Have a view of next step as Data integrations? More cash back and/or bank cooperation for simple cash transactions? Same day credit? CIT collection/supply on demand etc , page 27

28 Agenda 1. Introduction 2. Case: Closed Cash Handling at Coop 3. Closed Cash Handling with SafePay 4. Q&A , page 28

29 Additional information If you wish to read more: Or visit , page 29

30 Q&A , page 30

31 Selection of slides to pickand-choose from , page 31

32 Flexible Front office Cash Automation LARGE CHECKOUT LINES SELF CHECKOUT SOLUTIONS RESTAURANT SEPARATED SCANNING AND PAYMENT RETURNS DUAL CHECKOUTS , page 32

33 SafePay Efficiency Start of Day During of Day End of Day CIT Borrow float Prepare Cashier Float 2 Hand over Float 3 Handle Customers Shift Change 4 Handle Customers Count Till 6 Control Till 7 EOD Reconc. 8 Package and Deposit to CIT Get float from safe Extra float Safe Inventory Skimming Safe Inventory Order Change Cash is counted more than 10 times per day Cashier spend minutes a day on cash handling. Back Office spends minutes per checkout. Time spent on administration is time not spent on customers and sales Receive Change 10 Tobias Gunnesson , page 33

34 Benefits from closed cash handling Efficiency Store Environment Security CASH ADMINISTRATION WORK ENVIRONMENT ROBBERY PROTECTION CIT COSTS CASH FLOW CUSTOMER EXPERIENCE LOSS PREVENTION ALTERNATE SECURITY INVESTMENTS , page 34

35 SafePay Basic DU Protected transport cassettes SafePay NR2 Note Recycler SafePay CR2 Coin Recycler , page 35

36 SafePay Secure IDU / SDU Protected transport cassettes INK SafePay NR2 Note Recycler SafePay CR2 Coin Recycler SafePay SCL Transfer Unit SafePay CTU Transfer Unit , page 36

37 SafePay concept today Manual cash handling system yesterday SafePay end to end system Store HQ CIT Bank System Helpdesk Service , page 37