Plans and Pricing Overview

Transcription

1 Plans and Pricing Overview Lumina Station II 1908 Eastwood Road., Wilmington, NC or Fax:

2 Since 1987, CallNET has been providing Nationwide, 24- hour, live Telephone Answering Services and Call Center Services. For any company that needs order entry, reservation taking, receptionist service, call screening, capturing of sales calls, advanced call scripting, medical call processing, web chat, filling in web forms and more. We do it all. At CallNET, we are dedicated to making your life easier and your business more productive. Our professional and courteous Customer Service Representatives (CSRs) are available to assist your callers 24/7, 365 days a year. We custom script your account so that every call is handled exactly as you wish. As well, all calls are digitally recorded for quality assurance. CallNET corps. s headquarters is located in Wilmington, NC. You can be assured our offices and agents are always located in the US and we never redirect or outsource to overseas locations. Service Businesses Medical Attorney / Legal Real Estate Property Management Government Education Small Business Receptionist Service E-Commerce Customized Services

3 Businesses that expect exceptional call center solutions for both their business and customers, rely on the experts at CallNET Corp. CallNET combines highly trained staff with leading edge technology at unbeatable prices guaranteeing your business the very best in call center solutions. Working side by side with you and your business to give your business the leading edge over your competitors. The Right Fit Technical Side of CallNET Corp One of the most important things to have at your disposal when making a decision is choice. The ability to choose what you want the way you want is something that is relished yet seldom part of the decision making process. At CallNET Corp, we are happy to give you the ability to personalize your plan to fit your unique business needs. Experts That Make it Happen At CallNET Corp, we are in the business of talking to people. The satisfaction of your customers is the most important goal, so while recruiting agents to represent your business we find the most personable and capable agents in the business. Regardless of what time your customer call your business, a warm, knowledgeable and comforting agent will answer every time. What Makes Us the Best Choice? 1. We offer a diverse array of services through out expertise in the call center industry 2. Focused on inbound call handling, staying away from telemarketing or sales, allows us to attract skilled, career-minded individuals that go the extra mile to make sure your clients are satisfied. 3. Continuous technology updates and training for our staff to be used by your business. At the Heart of CallNET s operations is an extensive but yet sophisticated grid of telephone networks, web-enabled workstations and reliable backup systems. These complex tools serve a simple purpose offering the more efficient and relevant care possible for your clients. Connectivity: At the very instant the phone rings, all of your companies relevant information appears at our call center agents fingertips. Our call center is a virtual expansion of your office that cares for your clients answering and satisfying their needs quickly and precisely. Security: Thanks to your highly dependable backup systems, your information is never lost or stolen. CallNET takes drastic measures to protect you and your companies integrity while tending to your call flow. Refinement: Through monitoring your call volume, we can make adjustments quickly and provide staff for your account in accordance to your needs. You reap all the benefits as we constantly give your account improvements.

4 Live, 24 Hour Telemessaging With 24 Hour Telemessaging, your calls will be promptly answered by one of our customer service representatives, up to 24 hours a day including holidays. Telemessaging services can be used on a full-time, part-time, overflow or after hours basis. Virtual Receptionist We can promptly answer, dispatch and direct your customer s calls to any person, department, mailbox, cell phone, etc. per your instructions. This service lowers your cost by not adding another person to your payroll. Message Delivery Options and Reporting Options for message delivery include: voic , fax, alpha / digital pager, , cell phone, call in and more. We provide full documentation of each interaction to ensure your clients are treated with the upmost respect. MD-On-Call CallNET Corp offers state of the art call center options directed towards physicians. MD-On-Call exceeds all national Committee Assurance (NCQA) telephone services requirements. Each representative is trained comprehensively on simulators to manage medically sensitive calls. Order Taking Never miss another order with our 24 hour live operators available to take orders for you 24 hours a day! Operators process orders through your online shopping cart. Lead Capture Our call center will help you maximize your ROI to ensure each call and every lead you generate is captured 24 hours a day. After-Hours on Call Your customers rely on you always being available and now you can rely on CallNET to always give them a voice to talk with no matter what time of the day it is. Help Desk Services Live operators will handle your inbound call support calls and place trouble tickets online, dispatch emergency calls to on call staff and more. Call Screening Have your calls answered in our call center while we locate the requested staff member of your team. You can then either accept the call or decline and allow us to take a message for you.

5 With CallNET s OnCall scheduling, we are able to know each employees working schedule and contact information; ensuring we dispatch customers call to the right person the first time. Thanks to CallNET s customizable forms, you can rest assured knowing that each time a client calls, the right information is being obtained and then dispatched directly to you.

6 Choose You Plan: Choose the minute plan that will work best for your business. You pay one price and can use your minutes on services such as live answering, web chat and more. Set-Up Your Account Instructions: Information pages and scripts are the instruction set we use to answer your incoming calls. We want to ensure that we are handling your calls the most professional, courteous and helpful manner possible. Begin Taking Your Calls: Your company s calls are forwarded to your own private phone number and we begin taking your calls! Fully we-enabled, interactive call center services 800# order taking / web chat / catalog order taking Reservation scheduling / seminar registration / scripted surveys Virtual Receptionist Enhanced voic with live operator option Professional and courteous customer service representatives (CSRs) Calls are digitally recorded for quality assurance

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8 CALL CENTER SERVICES AGREEMENT THIS CALL CENTER SERVICE AGREEMENT ( Agreement ) is entered into as of, by and between ( Client ) and Coastal CallNet Corporation with its principal place of business located at 1908 Eastwood Road Suite 330, Wilmington, North Carolina ( CallNet ). PRELIMINARY STATEMENTS A. CallNet operates a call center services business. B. The Client desires to engage CallNet to perform certain services on the terms and conditions set forth below. NOW, THEREFORE, in consideration of the mutual promises contained in this Agreement, CallNet and Client agree as follows: 1. Services: During the term of this Agreement, CallNet will perform call center services (the Services ) for the Client. For CallNet to perform these Services, Client must use a telephone number provided by CallNet or transfer Client s telephone to CallNet through either Client s local or long distance telephone service provider. 2. Term: The term of this Agreement will be a minimum of one (1) month (the Initial Term ). Either CallNet or Client may terminate this Agreement thereafter with written notice to the other party; provided however, CallNet may terminate this Agreement if Client breaches any of its obligations under this Agreement, including, without limitation, Client s obligations to pay fees it owes within five days after notice to the Client. 3. Documentation: Client will provide CallNet with information regarding the administration of Client s accounts as may be reasonably requested by CallNet from time to time. 4. Charges for Call Center Services with the following terms, pricing: a. Base Rate: Includes operator time, incoming calls, outgoing calls, all staffing, and administrative fees. b. Minutes Included: The number of minutes included in the Base Rate Plan selected. (This also includes all account maintenance and staffing requirements.) c. Additional Minutes: Cost for minutes accrued over and above those included in the selected Base Rate. 5. Deposit: Is required and will be on first bill. Deposit amount is equivalent to the chosen base rate plan and is refundable with receipt of 30 days written notice of intent to cancel.

9 6. Invoices: CallNet invoices accounts every four weeks. Any account that has not been paid 15 days after the invoice bill date will be charged interest at the rate 1.5% per month. We accept payment by check, Visa, or MasterCard. 7. Rates Subject to Change: CallNet reserves the rights to change all rates under this plan on written notice to Client. 8. Set-up/Programming Fee: One time charge of $ No Warranties: CALLNET MAKES NO EXPRESSED OR IMPLIED WARRANTIES, INCLUDIDNG IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE, NOT SPECIFIED IN THIS AGREEMENT, CALLNET SERVICES OR THE PROGRAMS DEVELOPED BY CALLNET UNDER THIS AGREEMENT. CALLNET ONLY UNDERTAKES TO PROVIDE SERVICES ON A BEST- EFFORTS BASIS. CALLNET S PERFORMANCE OF ITS OBLIGATIONS ARE TO BE MESURED BY ITS BEST-EFFORTS RENDITION OF SERVICES. 10. Indemnification: The Client shall indemnify and hold CallNet and its officer, employees, and stockholders harmless from and pay, perform defend and discharge them against any and all claims or liabilities including attorney fees and costs in connection with the services provided to the Client pursuant to this agreement. 11. Force Majeure: If CallNet s performance of its obligations under this Agreement is prevented in whole or in party by causes beyond its reasonable control, CallNet will be excused from such prevention. Examples of causes beyond a party s reasonable control include, without limitation, acts of God, fire, explosion, terrorist, vandalism, cable cut, storm or other similar occurrence, any national emergency, insurrection, riot, war, strike, lock-out, work stoppage or other labor difficulty, or any supplier failure, shortage, breach or delay, or the institution of any law, order, regulation, direction, action or request of any governmental authority (whether at the federal, state or local level), including, without limitation, any civil or military authority. 12. Venue and Governing Law: UNLESS THE PARTIES OF THIS AGREEMENT AGREE OTHERWISE, THE EXCLUSIVE VENUE FOR ANY LITIGATION THAT MAY ARISE OUT OF THIS AGREEMENT WILL BE IN THE COURTS OF WILMINGTON, NC. THIS AGREEMENT WILL BE GOVERNED BY THE LAWS OF NORTH CAROLINA EFFECT TO PRINCIPLES OF CONFLICTS OF LAWS. 13. Entire Agreement: This Agreement contains the entire understanding of the parties with respect to the matters it purports to cover, and no party will be liable or bound to any party in any manner by any warranties, representations or

10 covenants other than those set forth in this Agreement. 14. Successors and Assigns: This agreement may not be assigned by the Client without the written consent of CallNet. 15. Severability: If any provision of this Agreement will be held invalid, illegal, or unenforceable, in whole or in part, neither the validity of the remaining part of such provision nor the validity of any other provision of the Agreement will be affected. IN WITNESS WHEREOF, the parties have executed this agreement by their duly authorized representatives on the date first set forth above. CallNET Corporation Client By: By: Its: President Its: Name: Robert J. Senior II Name: Date: Date: