BUILT FOR THE SPEED OF BUSINESS

Transcription

1 BUILT FOR THE SPEED OF BUSINESS STEVE ILLINGWORTH Chief Technology Officer Pivotal, Asia Pacific Japan 1

2 Digital Banking Business needs IT impacts Corporate culture Pivotal One 2

3 Technology Continues to Lead, Banks Trail Davos, 2014 OPPORTUNITIES 3

4 Technology has already transformed many industries. Next in line is banking. In two or three years, only 5 per cent of consumer interaction will be through branches. The rules have changed and a new league of competitors is emerging. Banks are losing their monopoly on banking. It is up to each one to rise to the challenge of offering the information services (banking or otherwise) that people need. Francisco Gonzalez CEO at BBVA The shift from analogue to digital requires a complete overhaul of banks technology and corporate culture. This is a matter of survival 4

5 Mobile Banking Trends Rise of Mobile Mobile banking users: expected to more than double to 1 billion in 2017 Some banks already experiencing more mobile logins than online platform (BofA) Unbanked / Underbanked 2.5 billion people worldwide do not have a bank account Underbanked marketplace generated $682B in principal loans, funds transacted, deposits held, and services rendered in 2011 Channel Transformation 16% projected ROI for a complete mobile banking service (native and mobile web) Operational Efficiencies Banks look to save $1.5 billion a year via mobile or $50 per customer a year $4.15 in cost savings per deposit 5

6 Commerce Trends Disruption of Banking PayPal 137M active registered accounts Retail Transformation US mcommerce sales to reach $42B in 2013, $113B in % US smartphone users purchased a good in the last month Payments 1 in 5 smartphones worldwide will be NFC enabled by 2014 Mobile payment industry US$1 trillion in global transactions by 2015 PayPal processed $14B in mpayment volume in 2012, 3x than 2011 Loyalty 30% mobile bankers say mobile banking made them more likely to stay with their current bank 18% mobile bankers say they are more likely to buy more products from their bank 6

7 Digital Bank 2 Contacts per Year 30+ Contacts per Day Analog Bank 7

8 Digital Bank 8

9 The shift from analogue to digital requires a complete overhaul of banks technology and corporate culture. This is a matter of survival. Francisco Gonzalez CEO, BBVA 9

10 People Are Driving a Convergence of Information, Social Interaction, Mobility and Cloud Using multiple devices and applications of their choosing, people connect with one another and interact with a wealth of information. The seamlessness of their experiences relies on an underlying cloud infrastructure. People expect this prolific interactivity and information access in all their roles. Mobile Cloud Big Data Social 10

11 Within five years, the Nexus of Forces will make: Existing architectures Application strategies Existing technologies Organizational structures The way IT works Eras and Inflection Points 11

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13 Banks try to reduce the risk and effort for deployments by reducing the number of deployments. 2 Deployment per Year (*) The Web 2.0 side tries to reduce the risk of deployment by making much, much smaller deployment but a lot of them. 20+ Deployment per Day (*) (*) 13

14 Listen to your customers and quickly adapt! One in six customers who switch banks indicate a poor mobile banking experience prompted the switch 14

15 The End Game is NOT: To deliver the same low quality applications to the Business faster. The end game is: To deliver high quality software with the same velocity and variety as Google. 15

16 The determination of production readiness should be a business distinction not a technical one. * * 16

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18 Fail, Learn, Adapt, Repeat. 18

19 The best way to avoid failure it to fail constantly. 19

20 Lessons from Leaders on the customer-centric Web Exploit the Nexus of Forces not mobile, social, the cloud, and information separately Put customers at the center of the experience Collect BIG Data in the course of providing GOOD data Ensure clarity of purpose for sites and apps Use the Web to connect the digital and physical worlds Use analytics, objective data about user behaviour, to support process continuous improvement Use the modern Web to provide customers Speed, Simplicity & Security 20

21 ADVANCED SECURITY The New Enterprise IT Platform Agile & Fast, Mobile Device Access, Utilizes Big Data & Cloud-Based MOBILE APPs, PREDICTIVE INTELLIGENCE CLOUD DATA CENTER INFORMATION INFRASTRUCTURE 21

22 ADVANCED SECURITY A Unique Federation Of Companies Best Of Breed, Architected Horizontally, Unparalleled Choice SOFTWARE-DEFINED ENTERPRISE SOFTWARE-DEFINED DATA CENTER SOFTWARE-DEFINED STORAGE 22

23 MAINFRAME CLIENT-SERVER & WEB Pivotal: A New Platform for a New Era App Fabric The new Middleware Data Fabric The new Database Cloud Fabric The new OS...ETC The new Hardware 23

24 Pivotal: Cloud Fabric Innovation Cloud Fabric The new OS...ETC First Cloud Independent PaaS Automation Portability: AWS, vsphere, Openstack, Extensibility Broad Ecosystem Open & Open-source IBM, SAP, NTT, VMware, Baidu,. 24

25 MAINFRAME CLIENT-SERVER & WEB Pivotal: Data Fabric Innovation Cloud Fabric The new OS Data Fabric The new Database The new Hardware...ETC 25

26 Pivotal Data Fabric the Data Lake Full suite of data access models not just Hadoop Pivotal HD: Map-reduce App Fabric The new Middleware Cloud Fabric HAWQ: Relational Query Data HDFS Fabric ( Data Lake ) The new Database Gemfire XD Transactions All based on common HDFS storage layer High Scale, High Reliability, Cost effective The new OS...ETC 26

27 PIVOTAL Data Fabric Evolution Stream Ingestion Streaming Services Data Staging Platform Data Mgmt. Services Hadoop++ Platform Analytic Data Marts SQL Services Operational Intelligence In-Memory SQL DB Run-Time Applications In-MemoryObjects HDFS Enterprise Data Warehouse RDBMS Continues to serve as system of record Traditional BI/Reporting Compliance and financial reporting Data Visualization deploy Private Cloud On Premise Public Cloud 27

28 Some Samples CIBC Android Phone/Tablet Canada s first native Android app and top rated banking app nationally RBC P2P Payments Leveraging the power of social to enable P2P everywhere Highlights 1 st to market with fully Android app Compress timelines, agile delivery 4-month delivery and 50% reduction in testing cycles Record delivery time with top ratings (4-5 stars in Google Play Highlights Provide RBC clients the capability to transfer funds to anyone with a P2P payment solution Leveraged Facebook Connect to allow consumers to transfer funds between friends 28

29 Pivotal One Mobile Capabilities Mobile Framework Pivotal Mobile Services Console Client SDK Server Push Notification User Profile and Access Control Data Store and Sync CF Buildpacks App Fabric Pivotal CF Data Fabric The new Hardware...ETC 29

30 Accelerating the Cycle... APPS App Fabric Cloud Fabric The new OS Data Fabric Co-innovation! The new Middleware The new Database ANALYTICS DATA...ETC 30

31 Co-innovation Services APPS App Fabric Pivotal Data Data Fabric Pivotal Labs: Co-innovation! The new Middleware The new Database Agile Science Pivotal Cloud Innovation Development Fabric The Center new OS ANALYTICS Partnership with IDA DATA...ETC 31

32 Pivotal One Apps, Data, Analytics and PaaS coming together Apps Pivotal CF Cloud Foundry PaaS Application Services (e.g. MySQL) Apps Pivotal HD Build Packs Logging Pivotal Analytics More Legacy Cloud Foundry Installer/Upgrader (based on BOSH ) Infrastructure 32

33 A NEW PLATFORM FOR A NEW ERA