Outshining all others by delivering smarter, more sustainable cleaning solutions.

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1 Outshining all others by delivering smarter, more sustainable cleaning solutions.

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3 Your environment enhanced. We understand the importance of meeting our customers needs, and the contribution cleaning can make to a supportive working environment. And we never lose sight of this. Which is how we ve continued to outshine all others since Delivering more than just a surface clean, we provide exceptional cleaning services to premium organisations across London that not only enhance our customers working environments but also their efficiency, health, wellbeing and environmental footprint. Innovation is one key area in which we excel, continually seeking smarter, more sustainable ways to improve our service delivery. But across our cleaning solutions the essence of our service is unchanged. It s our ability to understand, anticipate and satisfy that continues to exceed our customers expectations every day.

4 Supporting the beauty of interior spaces. Our 70-strong team provides 24-hour support, every day, across one million square feet of space for one customer in Canary Wharf. Supporting more than 8,000 employees across 32 floors, our flawless service delivery is driving productivity and improving efficiency.

5 Doing the ordinary exceptionally well. We believe that when cleaning is done well really well by people who care not just about the surface polish but our deep down service delivery, standards and sustainability, then the difference shines through. We have the expertise to enhance every customer s business performance and brand. We don t just provide a functional list of options. We offer intelligent solutions based on service, cost and efficiency to mitigate risk, respond to challenges and protect their brand. But before we propose anything we think hard: considering and questioning everything. Understanding the true effects any action may have on a customer s business performance, brand and reputation.

6 Innovative Tailored Efficient Five-star standard Sustainable Responsive Customer-focused

7 Personal, proven and passionate. It s our years of industry knowledge, service expertise and City experience that ensures our services meet and exceed our customers expectations: we embrace new technologies to provide more efficient, more innovative and more sustainable solutions to meet the precise needs of each and every customer. Our London-centric management team allows us to be with our customers in a matter of minutes. This means we re there when needed and always available to drop in when things are going well too. Our work is supported by a constant drive for improvement. This means that our customers always receive the best service, by the right people through the most efficient processes. Located in London, we can be with any of our customers within minutes.

8 Core services. Our cleaning solutions unite the highest level of quality, reliability, value and expertise to support productive working environments through seamless service delivery. Daily office cleaning Our premium office cleaning solutions deliver a level of excellence guaranteed to enhance your working environment. Floor care A flawless suite of cleaning, maintenance and restoration services that guarantees floors are brilliantly cared for, and support the beauty of interior spaces. Housekeeping supplies A comprehensive range of housekeeping and washroom products, supplies and services that add an extra touch of style to your environment.

9 IT hygiene solutions Our expert IT hygiene cleaners provide the highest standard of cleanliness for your office equipment, including telephones, keyboards and photocopiers. Washroom services Our comprehensive menu of customised, flawless and responsive solutions ensures the highest standards in washroom hygiene. Waste management Flawless and responsive waste management and recycling services that support your sustainable agenda. Window cleaning Our in-house window cleaning team is trained to the highest standards to clean all windows, inside and out, and at any height.

10 Outshining all others. People Plus Our focus is to have the most engaged people delivering the best possible customer experience. We employ our people based on their competencies, values and attitude. Our philosophy is to identify the profiles of individuals that best fit our service ethos. Our people are our number one asset. Our dedicated recruitment team take the time to fully understand vacancies to ensure our team members are carefully selected. They are then trained to higher qualification standards and supported by a dedicated management team. This differentiates our brand and is a key factor of our trusted service delivery model. All this means that our people shine where it really matters in our customers businesses.

11 Supporting global operations through flexible delivery. Delivering a truly flexible yet cost-effective solution, our team is cross-skilled in cleaning, porterage and mailroom services to allow consistent, five-star service delivery across two locations for this global leader in energy products.

12 Nurturing limitless passion. Once we ve recruited the right people, we invest in training them to the highest levels. Our industry leading training academy is located in central London, and has been operational since 2005 developing excellence in cleaning delivery. Our People Excellence Process a framework to support our people through their career journey provides a full welcome, six-month structured induction, site-specific training and coaching, as well as both personal and professional development opportunities. All this is supported by our training academy in the Docklands, London. Accredited by the British Institute of Cleaning Science (BICSc), we facilitate industry leading training to best practice standards. Our training academy delivers both technical and soft skills, as well as training packages tailored to our customers needs.

13 More than 2,600 employees have come through our training academy, and are now delivering service excellence across London.

14 Powered by Interserve is one of the world s foremost support services and construction companies. Its vision is to redefine the future for people and places. Interserve is a successful, growing, international business: a leader in innovative and sustainable outcomes for its customers and a great place to work for its people. Interserve offers advice, design, construction, equipment, facilities management and frontline public services. It is headquartered in the UK and listed in the FTSE 250 index with gross revenues of 3.4 billion and a workforce of circa 80,000 people worldwide. Lancaster joined Interserve in This collective strength has generated a stronger market position: Lancaster continues to provide exceptional cleaning solutions to premium organisations across London, and is energised by Interserve s considerable resources and its transformative commitment to sustainability and ingenuity at work. It s an individual focus with a collective strength that offers greater benefit to our customers, every day.

15 Serving the City. Outshining all others by delivering smarter, more sustainable cleaning solutions. A leading authority in security for premium London-centric buildings. Creating professional and innovative corporate customer experiences across London.

16 Lancaster Cleaning & Support Services Victoria House, 1-3 College Hill London EC4R 2RA T E info@lancastercleaning.co.uk