Contract Award for Mobility Management Services

Transcription

1 Contract Award for Mobility Management Services Operations, Safety, & Security Committee December 11, 2018 Doug Douglas Vice President, Mobility Management Services 0

2 Agenda Contract Procurement Timeline MMS Contract Elements Solicitation Process and Considerations Financial Considerations Contract Terms and Requirements Recommendation 1

3 Contract Procurement Timeline March 16, 2018 April 16, 2018 June 5, 2018 June 2018 June 12, 2018 July 3, 2018 July 10, 2018 September 14, 2018 October 9, 2018 October 25, 2018 November 2018 December 11, 2018 January 8, 2019 January 2019 July 1, 2019 October 1, 2019 Issued RFQ for Technology Solutions RFQ Submissions Received OSS Committee Briefing RFQ Evaluation Completion & Recommendation Industry Review Issued Industry Review Comments Received OSS Committee Follow-up Briefing RFP Solicitation Issued OSS Committee Update Briefing RFP Solicitation Submissions Due Submission Evaluations/Negotiations/BAFOs OSS Committee Recommendation/Approval COTW/Board Approval Contract Award Soft Start of New Model Contract Startup 2

4 MMS Contract Elements ADA Paratransit Services Microtransit (DART On Call/GoLink) Services Transportation Assistance Programs Reservations/Scheduling/Dispatching Technology 3

5 MMS Broker Concept Broker 4

6 Current vs Future Contract Model Current One Prime Contractor One Service Subcontractor Mixture of prime and DART provided vehicles Branded Vehicles Liquidated Damages Prime Does Reservations, Scheduling & Dispatch Prime Provided Technology DART Inhouse Certification & Eligibility DART Customer Relations DART Contract Compliance & Audit Future One Prime Contractor Multiple Service Providers No DART provided vehicles Vehicle Decals Liquidated Damages and Incentives No Change No Change No Change No Change No Change 5

7 Community Support Quarterly Paratransit and Accessibility Advisory Group (PAAG) Status updates throughout the year Briefing on new contract direction Incorporated feedback on service delivery into new contract Lyft Pilot Program 134 active participants Daily feedback from riders Customer satisfaction as of Sept was 4.6 out of 5.0 Waiting list (100+) Response to new contract model has been overwhelmingly positive Extensive education campaign immediately following contract award 6

8 Solicitation Process and Considerations 7

9 Technology Solution Qualification RFQ yielded eight responses (April 2018) Seven technology companies interviewed (April - June 2018) Three selected for further consideration: Ecolane, Routematch, and HB Software Solutions Ecolane removed from consideration Lacks administration capabilities Ecolane is protesting this decision Routematch and HB Software Solutions underwent security assessments HB Software Solutions not approved by IT Security Routematch selected as Qualified Provider 8

10 Industry Review Feedback 11 Responses Received July 3, 2018 from: First Transit Ford Smart Mobility HBSS Irving Holdings Keolis MV Transportation Routematch RATP Dev Transdev Trapeze Wildcatter 9

11 Industry Review Feedback Time needed from contract award to startup Responses indicate 6 month minimum startup period Soft Start of New Model & Associated Costs Most open to 3 month soft start for additional cost Payment model Responses varied, but weighed toward cost per trip or per revenue hour Most respondents favor either incentive only (4) or combination of incentives/disincentives (5) Responses generally open to providing either Broker or Broker + Provider model 10

12 Best Practices / Lessons Learned Soft Start required as part of contract Quality Assurance Manager reports directly to Contractor s Chief Operations Officer Broker Concept Contractor does not provide service Multiple providers required Service Delivery Approach Driver Rating Governance Committee Staffing Requirements/Qualifications 11

13 MV Operators & Mechanics Current MV Workforce: Current MV operators: 146 Current MV mechanics: 9 Service providers will be recruiting for operators and mechanics DART requires 90 new bus operators August 2019 Working with HC to qualify current MV operators in advance Agreement to work through 9/30/2019 on MMS contract Job Fair to occur on December 15 Bus/rail operators Bus/rail maintenance Other positions 12

14 MV s Proposed Providers Ascendal Group Big Star Transit, LLC Chariot Transit, Inc. Irving Holdings Logisticorp/GDS Transport, LLC Lyft, Inc. MyCity Transportation, Inc. RATP Dev Real Time Transport Corporation 13

15 Contract Scores & Proposed Pricing MV Transportation First Transit Technical Score (600 points max) DMWBE Score (100 points max) Pricing (400 points max) Total Score (1100 points max) Base Price (Years 1-3) $105,377,078 $116,743,763 7-Year Price $264,511,656 $294,473,357 14

16 Financial Considerations (Mike Levitan) 15

17 7-Year Savings Summary Previous Model/Contract (000s) 16

18 Subsidy Per Passenger FY15A-26P $60.00 $58.00 $56.00 $55.59 $58.79 $57.22 $54.00 $52.00 $51.54 $53.04 $53.95 $50.00 $48.00 $46.00 $44.00 $44.93 $45.66 $46.89 $48.91 $47.61 $44.23 $44.97 $50.12 $45.55 $45.98 $45.10 $45.18 $47.25 $47.35 $46.49 $45.74 $46.11 $45.66 $48.06 $47.01 $48.74 $48.06 $42.00 $40.00 $40.02 $41.15 $41.47 $38.00 FY15A FY16A FY17A FY18Q3 FY19P FY20P FY21P FY22P FY23P FY24P FY25P FY26P FY10 FP Subsidy Actuals FY19 FP Subsidy MV Bid Subsidy 17

19 Contract Terms and Requirements 18

20 Contract Terms Indefinite Quantity/Indefinite Delivery contract with firm fixed rates Three year, three-month base term Two Two year options Total of 7 years Contract elements will be reviewed every 2 years allowing DART to take advantage of any identified savings and new, emerging technologies 19

21 D/M/WBE Goals 3% DBE Participation 25% MBE Participation 7% WBE Participation MV Transportation s proposal meets all goals 20

22 KPIs (ADA Paratransit) Key Performance Indicator Minimum Requirement Incentive Goal 1 Overall On-Time Performance 92% 95% 2 3 Reservations/Dispatch Call Centers 4 Excessive Trip Length 5 Driver Rating 93% of calls answered in 3 mins. 97% of calls answered in 5 mins. 90% at or below fixed route trip length 3.5 Avg per every 25-trips performed 95% of calls answered in 3 mins. 99% of calls answered in 5 mins. 98% at or below fixed route trip length 4.5 Avg per every 25-trips performed 6 Preventable Accidents per 100k

23 KPIs (Microtransit) Key Performance Indicator Minimum Requirement Incentive Goal 7 Wait Time 10 min. Avg 92% 95% 8 Driver Rating 9 Shared Ride Travel Times 3.5 Avg per every 25- trips performed Not-to-Exceed an average of 15 minutes 4.5 Avg per every 25- trips performed Not-to-Exceed an average of 12 minutes 10 Trips booked via web/app 80% 90% 11 Average DART Trip Cost $10.00 Less than or equal to $

24 KPIs (Transportation Assistance Programs) Key Performance Indicator Minimum Requirement Incentive Goal Wait Time: On Demand (20 min. avg), Prescheduled (15 min. avg) Travel Time: times direct travel time 92% 95% 95% 98% 14 Driver Rating 3.5 Avg per every 25- trips performed 4.5 Avg per every 25- trips performed 23

25 Recommendation 24

26 MV Transportation Fully understands and embraces new direction Solid project approach Highest overall score Lowest price New corporate structure Executive sponsor Focus on technology 25

27 Recommendation Authorization for President/Executive Director or his designee, subject to legal sufficiency review and approval, to award a three-year, three-month term contract for the provision of Mobility Management Services Delivery to MV Transportation Inc., for a total authorized amount not to exceed $105,377,

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