Innovation as a strategy for competitive advantage. Kati Barklund. Coor Service Management, Group Innovation Manager

Transcription

1 Innovation as a strategy for competitive advantage Kati Barklund Coor Service Management, Group Innovation Manager Spotlight 2017 FM - Der strategische Businesspartner 1. Februar 2017 Kati Barklund

2 Innovation as a strategy for competitive advantage Kati Barklund, Group Innovation Manager

3 Digital transformation From vision to value

4 Coor in brief - smart service solutions. In a changing world, we offer unique, flexible solutions that create value and business benefits for our customers. The Nordic Integrated Facility Management leader The market s broadest offering with over 100 services Strong customer base with well-known customers across many sectors More than service users served every day About 6,300 employees with specialist skills in strategic service segments Sales of some SEK 7,600 m (EUR 815 m) Founded by Skanska in In June, 2015, listed at Nasdaq Stockholm Workplace Services Property Services Strategic Advisory 3

5 Service quality and innovation becoming increasingly important when outsourcing FM services in the Nordics FM customers key purchasing criteria (2015 vs 2010) Service quality 4.5 Price 4.2 References 3.7 Innovation 3.4 Brand 3.3 Relationship 3.1 Integrated service offering 3 Global Presence Source: External consultant

6 Key drivers and enablers of innovation within FM Value/Cost focus Commoditization of services Broader chase for value Technology Remote monitoring/engineering Building information Modelling Workplace technology Robotics/Automation Big Data/Analytics Indoor positioning Internet of Things Mobile first Etc. Sustainability & Corporate Responsibility Building lifecycle management Occupational health & safety Energy management Resource utilization Waste management Green Services Social Responsibility Etc. Attractiveness & Productivity Workplace lifecycle management Service consumer experiences Brand Management Activity Based Working Co-working Quality of Life Etc.

7 Common challenge areas CEO: Productivity CFO: Efficiency HR Manager: Attractivity CSR/Brand Manager: Sustainability 6

8 What really matters? People +/- 1 % productivity = 100 % services = 20 % space Services Space

9 Our innovation mission For Coor to be perceived and experienced as the most innovative company in the service management industry by identifying, developing and launching innovative solutions which deliver tangible value to our customers and ourselves

10 Coor Innovation Model CIM Process Challenges & Opportunities Identify innovation Develop innovation Manage innovation program Launch innovation Innovations with tangible value Innovation Eco-system Governance Model

11 Driving innovation in eco-system instead of ego-system Conceptual 1. Customers 2. Coor ~ 6300 employees Business developers Etc. Managers Service experts Technicians Cleaners Customer hosts Change managers Engineers Etc. 3. Business partners Etc. 4. Other industry stakeholders Etc. 5. Industry external influencers Etc.

12 The Vinnova project I-Tex is one example of how we work with innovation I-Tex Project: I-Tex, Intelligent use of innovative textiles for a healthier hospital environment. Focus on new materials and improved cleaning methods. Target to reduce health-related diseases. Eco-system: 11

13 Technology is a key success area Digitalization Internet of Things Big data analytics Mobile first Automation Robotics BIM Etc. 12

14 Innovations launched in 2016 Food Services Property Services Cleaning Services Worlds first Smoothie machine Drones for inspection and documentation of properties First Cleaning robot in the Nordics 13

15 Coor Smart Solutions supporting Smart Workplaces Coor SmartResponse makes it easy for service user to report faults through use of QR-codes and smart phones Coor SmartUtilization measures and analyzes workplace utilization real time using new sensor technology Coor SmartFlow makes it possible for service user to redirect physical mail and gives alerts when mail has arrived Coor SmartID makes ID-card mgmt more efficient by using photo stations and web-based tool for access control Coor SmartDisplays makes it easy to reach out to employees and visitors/customers using digital signage Coor SmartMove makes it easier to handle small and large moving projects using web-based tool for admin Coor SmartMeetings provide meeting room equipment incl. hardware, software and support, as a service Coor SmartArchive secures availability of information and efficient handling of documents through digital archiving Coor SmartReception makes customer interaction and support possible from remote location using HD Audio/Video 14

16 Smart Office - a people centric workplace concept focusing on holistics and continuity 15

17 Our innovation work keeps getting attention 40+ Speaker spots 120+ Coor HQ visits 30+ Articles/Movies* Service users *From start august With few exceptions all editorial content or content financed by innovation partners 16

18 Service with IQ Creating smart workplaces and properties Coor Kati Barklund