CA Client Automation Usage Practices! Summary Results! December 2014!

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1 CA Client Automation Usage Practices!

2 Program Overview! Between October and December, Gatepoint Research invited selected technology experts to par<cipate in a survey themed CA Client Automa-on Usage Prac-ces. Candidates were invited via and 50 execu<ves par<cipated. Survey par<cipants are decision makers with technical and management <tles: 57% hold <tles of manager or above; 43% hold technical <tles. Survey par<cipants represent firms from a wide range of industries including business and financial services, manufacturing, telecom services, and wholesale and retail trade. 55% of firms represented by responders are in the Fortune % of responders par<cipated voluntarily; none were engaged using telemarke<ng.

3 Observations and Conclusions! 50% of responders use CA Client Automa<on internally to their own organiza<on. The most cited benefit of CA Client Automa<on is improved service (4). 46% manage opera<ng systems for windows desktops and laptops with CA Client Automa<on; 40% use it to manage windows servers opera<ng systems. 50% use CA Client Automa<on to manage desktops and laptops; 38% use it to manage servers. Most cited product integrated with CA Client Automa<on is CA Service Desk Manager (28%). 54% of responders directly use or administer CA Client Automa<on in their organiza<on. Of those who use CA Client Automa<on in their organiza<on, 55% report that their sa<sfac<on is bexer than average. Most responders (76%) aren t sure what version of CA Client Automa<on they are using. Version use is mixed among those who do know. When presented with an extensive list of possible features, Asset Management (38%) was the most popular with responders. 5 say that the stability of the new version is the most important factor when considering an upgrade of CA Client Automa<on. 30% currently have a device management solu<on for employee- owned BYOD devices; 34% have a solu<on for mobile devices (tablets and smartphones).

4 How are you using CA Client Automation (formerly known as CA IT Client Manager or Unicenter Desktop and Server Management)?! Internal to own organiza<on 50% Not sure 4 Both internal and external 6% MSP for external customers 0% 10% 20% 30% 40% 50% 60% 50% of responders use CA Client Automation internally.!

5 What benefits does CA Client Automation provide to your organization?! Improve service 4 Not sure 40% Reduce costs 24% Op<mize the end- user experience 20% Reduce risks 14% Align IT investments to the business 14% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% The most cited benefit of CA Client Automation is Summary improved Results service! December (4).! 2014!

6 What types of operating systems are you managing with CA Client Automation?! Windows desktops and laptops 46% Not sure Windows servers 40% 4 Linux 14% Unix 8% Mobile devices (via CA Mobile Device Manager integra<on) 4% Macintosh Windows embedded 0% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 46% manage operating systems for windows desktops and laptops with CA Client Automation; 40% use it to manage Summary windows Results servers! operating December systems.! 2014!

7 What types of devices are you managing with CA Client Automation?! Desktops / Laptops 50% Not Sure 40% Servers 38% POS 4% Mobile devices (via CA Mobile Device Manager integra<on) 4% Medical 0% 10% 20% 30% 40% 50% 60% 50% use CA Client Automation to manage desktops and Summary laptops; 38% Results use! it December to manage 2014! servers.!

8 Which products do you have integrated with CA Client Automation?! Not sure 38% CA Service Desk Manager 28% None 18% CA IT Asset Manager 16% CA Socware Change Manager 1 CA Cloud Service Manager Other third- party product(s) 0% 5% 10% 15% 20% 25% 30% 35% 40% Most cited product integrated with CA Client Automation Summary is CA Service Results Desk! December Manager 2014! (28%).!

9 \What best describes your role with respect to CA Client Automation?! I do not work with CA Client Automa<on 4 User (leverage some features as part of my job) 20% Administrator (design, architect, configure, integrate and maintain the product) 16% Business (consumer of data, review reports and other output) 10% Not sure 8% Other 6% Power- user (organize groups, create packages, write queries, develop reports) 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 54% of responders directly use or administer CA Client Summary Automation Results in! their December organization. 2014!!

10 What is your overall satisfaction with CA Client Automation?! 60% 50% 5 40% 30% 24% 20% 17% 10% 3% 3% 0% Not sure Poor Average Good Great Excludes survey par/cipants who answered I do not work with CA Client Automa/on Of those who use CA Client Automation in their organization, 55% report that their satisfaction is better than average.!

11 What version of CA Client Automation is your organization using?! Pre- r11 0% r11.x r12 r12 SP1 6% r12.5 r12.5 SP1 r12.5 SP1 with Feature Pack 1 r12.5 SP1 c1 0% 4% 4% r12.8 r12.8 with Feature Pack 1 0% 0% 1% 3% 4% 5% 6% 7% Most responders (76%) aren t sure what version of CA Client Automation they are using. Version use is mixed among those who do know.!

12 Which features of CA Client Automation are you using?! Asset Management (HW/SW discovery) Socware Packaging and Distribu<on Patch Management Remote Control OS Installa<on Management (OSIM) Desktop Migra<on Manager Infrastructure Health Monitoring CA Business Intelligence repor<ng Managing Virtual Desktops Loca<on Awareness Automated Windows Migra<on (with CA Process Automa<on Managing Virtualized Applica<ons Non- Resident Inventory / Elec<ve Inventory (NRI/EI) Extended Network Connec<vity (ENC) 4% 6% 6% 8% 8% 8% 10% % 28% 38% 0% 5% 10% 15% 20% 25% 30% 35% 40% From a long list of possible features, the most used among Summary responders Results is Asset! December Management 2014! (38%).!

13 What factors would you consider when upgrading CA Client Automation?! Stability of the new version 5 Cost 46% Impact to integra<ons Keeping configura<on and customiza<ons intact Resources required to complete upgrade % Length of down- <me 28% Impact to underlying infrastructure Number and/or importance of new features 2 24% Internal processes and cer<fica<ons 16% 0% 10% 20% 30% 40% 50% 60% 5 say that the stability of the new version is the most important factor when Summary considering Results an upgrade! December of CA Client 2014! Automation.!

14 Do you have a device management solution in place for the following?! Yes No Not sure Employee- owned, BYOD devices 30% 44% 26% Mobile devices (tablets, smartphones) 34% 38% 24% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 30% currently have a device management solution for employee-owned BYOD devices; 34% have a solution for Summary mobile devices Results (tablets! December and smartphones).! 2014!

15 Profile of Responders: Industry Sectors! Retail Trade 7% Wholesale Trade 7% Financial Services 39% Telecom Services 10% Mfg - High Tech 1 Business Services 25% Survey participants represent a range of industries.!

16 Profile of Responders: Revenue! >$1.5billion 55% $500 million - $1.5 billion, 8% $ million 10% <$250 million, 27% 55% of responders work for firms in the Fortune 1000.!

17 Profile of Responders: Job Level! VP 6% CxO 4% Director 14% Technical staff 43% Manager 33% 57% of responders have titles of manager or higher; 43% have technical titles.!

18 CA Client Automa<on from CA Technologies delivers a complete view into your en<re IT asset base and employs full automa<on and remote client management capabili<es for managing the end user compu<ng environment whether physical or virtual.