SAP CRM 4.0 & mysap CRM Edition 2004: Learning Map for Manufacturing Industries Consultants

Transcription

1 SAP CRM 4.0 & mysap CRM Edition 2004: Learning Map for Manufacturing Industries Consultants RECENT UPDATES VIEWER SOFTWARE SEARCH Step 1: Learn What You Need Update your core competence - must know Step 2: Prepare for Your Project Learn which implementation tools, guides, and support are available Learn how to access the tools and content and how to get support RELATED WORKSHOPS LIVE EXPERT SESSIONS Q & A Open All / All Back to Top Update Your Core Competence - Must Know Focus Area: Apparel & Footware Apparel and Footware (AFS) Open/ Duration: 4:35 hours At the end of this unit you will be able to position AFS/Channel Sales, describe the functionality and explain the benefits. gfedc SAP Internet Sales (R/3 Edition) Scenario for AFS Presentation (PPT) 30 mins (15 pages) After completing this presentation, you will have an overwiev on the SAP Internet Sales (R/3 Edition) Scenario for AFS. gfedc SAP Internet Sales (R/3 Edition) for AFS SAP Tutor (SIM) 15 mins (56 steps) After completing the session you will have a good overview of: May 30, 2003 How to create an AFS Internet Sales order Grid entry, fast entry and ATP entry methods AFS order status display gfedc SAP Internet Sales (R/3 Edition) for AFS - Documentation Document (PDF) 230 mins (45 pages) Oct. 16, 2003 Use this link to obtain comprehensive SAP documentation on this topic. Focus Area: Automotive Automotive Open/ Duration: 11:45 hours At the end of this unit you will be able to position Automotive/Channel Sales and Vehicle Management, describe the functionality and explain the benefits. gfedc Detailled View of Automotive Channel Management Presentation (PPT) 200 mins (101 pages) After completing this presentation, you will be able to: Explain Challenges and Market Trends Explain Scenarios in Automotive Channel Management Explain Technology Architecture

2 gfedc Service Parts Storybook Presentation (PPT) 55 mins (23 pages) After completing this presentation, you will be able to explain how to: April 18, 2002 Create repairs Create parts requests Searche for parts in external catalogues Create orders and returns gfedc Service Parts SAP Tutor (SIM) 25 mins (81 steps) Create repairs Create parts requests Searche for parts in external catalogues Create orders and returns gfedc Vehicle Management System Storybook Presentation (PPT) 50 mins (20 pages) After completing this presentation, you will be able to: March 16, 2002 Explain the use of Vehicle Management Systems to search for delivery dates and deliver personalized service. Explain the use of Vehicle Management Systems for service purposes. gfedc Vehicle Management System SAP Tutor (SIM) 25 mins (72 steps) Explain the use of Vehicle Management Systems to search for delivery dates and deliver personalized service Explain the use of Vehicle Management Systems for service purposes gfedc Warranty Claims Storybook Presentation (PPT) 50 mins (21 pages) After completing this presentation, you will be able to: April 8, 2002 Demonstrate how claims are created. Demonstrate how claims with reference to recalls are created. gfedc Warranty Claims SAP Tutor (SIM) 20 mins (69 steps) Demonstrate how claims are created Demonstrate how claims with reference to recalls are created gfedc Detailed View of Automotive Interaction Center Presentation (PPT) 240 mins (113 pages) After completing this presentation, you will be able to explain the vision and the functions and features of the Automotive Interaction Center.

3 gfedc Automotive Interaction Center Customizing SAP Tutor (SIM) 40 mins (116 steps) After completing this SAP Tutor session, you will be able to configure the profiles of an Automotive Interaction Center. gfedc Interaction Center for Automotive - Scenario Documentation SAP Library (HTM) Focus Area: Chemicals Chemicals Open/ Duration: 1:00 hours Once you have completed this presentation, you will be able to explain and demonstrate the batch handling for process industries, e.g. in the order creation and the sample management. gfedc Detailed View of Lean Batch Management Presentation (PPT) 60 mins (35 pages) Once you have completed this presentation, you will be able to explain and demonstrate the batch handling for process industries, e.g. in the order creation and the sample management. Consumer Products: Trade Promotion Management (TPM) Open/ Duration: 6:19 hours At the end of this unit you will be able to explain the SAP CRM 4.0 for the business scenario Trade Promotion Management including the various roles and the configuration required. gfedc Trade Promotion Management in the Consumer Products Industries Presentation (PPT) 150 mins (83 pages) May 11, 2004 Once you have completed this presentation, you will be able to explain the trade promotion management solution for the consumer industry. TPM targets the retail companies and involves the entire loop from analysis to the planning of marketing spends and sales volumes to logistics execution. gfedc TPM Trade Marketing Manager Strategic Planning SAP Tutor (SIM) 12 mins (37 steps) Once you have completed this session, you will be able to: Aug. 27, 2003 Explain how the Trade Marketing Manager uses the pre-analysis to evaluate the actual sales figures and the current profitability of channels and customers Perform the sales planning by channel or customer yourself gfedc TPM Account Manager Strategic Planning SAP Tutor (SIM) 7 mins (22 steps) Once you have completed this session, you will be able to explain: Aug. 27, 2003 How the Account Manager uses the pre-analysis to evaluate the actual sales figures How the Account Manager uses the sales planning figures passed on to him by the Trade Marketing Manager in order to perform his sales planning by customer (account) gfedc TPM Account Manager CRM Enterprise SAP Tutor (SIM) 35 mins (101 steps) Once you have completed this session, you will be able to:

4 Explain the Trade Promotion Management scenario Use the Marketing Planner Create trade promotions in CRM Enterprise gfedc TPM Account Manager Mobile SAP Tutor (SIM) 40 mins (118 steps) Once you have completed this session, you will be able to: Explain the Trade Promotion Management scenario Use the Marketing Planner Create trade promotions in mysap CRM Field Marketing gfedc TPM Customizing in CRM and SAP R/3 SAP Tutor (SIM) 25 mins (79 steps) Once you have completed this session, you will be able to explain the TPM-specific configuration in Pricing in SAP R/3 Enterprise and mysap CRM The campaign determination in SAP R/3 Enterprise The specific settings in mysap CRM gfedc SAP BW Planning for Key Accounts (BPP for SAP CRM 4.0) Presentation (PPT) 105 mins (44 pages) Aug Once you have completed this presentation, you will be able to explain the BW planning for key accounts for TPM. This functionality requires the Business Productivity Pack (BPP) for SAP CRM 4.0. gfedc Customizing Sales Planning (Strategic Planning) SAP Tutor (SIM) 5 mins (18 steps) Once you have completed this session, you will be able to explain the main steps for the customizing of May 30, 2003 Sales Planning. Check the CRM 4.0 Analytics Learning Map for more detailed information on the customizing of Sales Planning. gfedc Business Scenario Trade Promotion Management SAP Library (HTM) gfedc SAP Trade Promotion Management (TPM) Learning Maps SAP Online Knowledge Product (HTM) Learning Maps for Solution Consultants, Presales and Support Consultants provide additional information on SAP TPM: Enterprise Management (SEM/BW) Portals Supply Chain Planning (APO) Note: This item refers to the Learning Maps of another SAP Online Knowledge Product. To obtain access, SAP Partners and Customers need to order. Focus Area: Engineering & Construction

5 Engineering and Construction / Asset Service Portal Open/ gfedc Engineering and Construction / Asset Service Portal For information on Engineering and Construction / Asset Service Portal, see the CRM 4.0 E-Commerce Learning Map. Duration: 0:03 hours SAP Online Knowledge Product (HTM) 3,5 hours Focus Area: High Tech High Tech Open/ Duration: 10:52 hours At the end of this unit you will be able to position High Tech/Channel Sales, describe the functionality and explain the benefits. gfedc High Tech - Overview Presentation (PPT) 150 mins (72 pages) After completing this presentation you will have an overview of the developments in SAP CRM 4.0 for the High Tech Industry. gfedc Detailed View of: Channel Sales Management for High Tech Presentation (PPT) 80 mins (37 pages) After completing this presentation, you will be able to explain: Challenges and Market Trends Channel Sales Management for High Tech Future Plans gfedc Leasing and Asset Management in High Tech Presentation (PPT) 127 mins (53 pages) May 2004 Once you have completed the presentation, you will be able to explain Leasing and Asset Management in High Tech (SAP CRM 4.0). gfedc On-Site Repair Management in High Tech Presentation (PPT) 132 mins (55 pages) May 2004 Once you have completed the presentation, you will be able to explain On-Site Repair in High Tech (SAP CRM 4.0). gfedc Product Service Letter Management Presentation (PPT) 62 mins (26 pages) May 2004 Once you have completed this presentation, you will be able to explain the Product Service Letter Management (SAP CRM 4.0). gfedc Warranty and Claims Management for High Tech Presentation (PPT) 91 mins (38 pages) May 2004 Once you have completed this presentation, you will be able to explain Warranty and Claims Management for High Tech (SAP CRM 4.0). gfedc Solution Brief Presentation (PDF) 10 mins (4 pages)

6 After completing this presentation, you will have an overview of the High Tech solution. Focus Area: Oil & Gas Oil & Gas Open/ Duration: 2:10 hours Once you have completed this presentation, you will be able to explain the sales against contracts using the new feature of batch management and excise taxes in SAP CRM 4.0. gfedc Detailed View of Sales Against Contracts in Oil & Gas Presentation (PPT) 60 mins (29 pages) Once you have completed this presentation, you will be able to explain the sales against contracts using the new feature of excise taxes in SAP CRM 4.0. gfedc Detailed View of Lean Batch Management Presentation (PPT) 70 mins (35 pages) Once you have completed this presentation, you will be able to explain and demonstrate the batch handling for process industries, e.g. in the order creation and the sample management. gfedc Business Scenario Sales Against Contract SAP Library (HTM) gfedc SAP for Oil & Gas 4.72 Learning Map SAP Online Knowledge Product (HTM) The SAP for Oil & Gas 4.72 Learning Map provides additional information on: IS Oil Trader Schedulers Workbench (TSW) Service Station Retailing (SSR) Remote Logistic Management (RLM) Production Revenue Accounting (PRA) Note: This item refers to the Learning Maps of another SAP Online Knowledge Product. To obtain access, SAP Partners and Customers need to order. Focus Area: Pharmaceuticals Pharmaceuticals Open/ Duration: 7:51 hours At the end of this unit you will be able to explain the business scenarios Value-Based Detailing Contracts and Chargeback, both new with SAP CRM 4.0 gfedc Overview of mysap CRM for Pharmaceuticals Presentation (PPT) 100 mins (49 pages) Once you have completed this presentation, you will be able to explain SAP CRM 4.0 enhancements for the Pharmaceuticals industry such as The Territory Management Special features for Mobile Sales data distribution

7 Business partner enhancements Enhancements of the activity journal for the sample management gfedc Detailed View of Value-based Detailing Presentation (PPT) 60 mins (30 pages) Once you have completed this presentation, you will be able to explain the business scenario Value-based Detailing with the following steps (among others): Physician segmentation Campaign Management Call planning Sample management (activity journal with logistics integration) gfedc Portal Based Solution for Pharma Sales Representatives (BPP for SAP CRM 4.0) SAP Tutor (SIM) 13 mins (42 steps) Aug. 13, 2004 Explain the pharmaspecific tab strips of the portal based solution Use the pharmaspecific fields of the buisness partner Explain the reporting functionalities within the portal based solution for the pharma sales representatives gfedc Portal Based Sample Management for Pharma Sales Representatives (BPP for SAP CRM 4.0) Create a business activity for the sample drop Create a sample replenishment order Execute the Proof of Delivery Check the inventory SAP Tutor (SIM) 22 mins (68 steps) Aug. 13, 2004 gfedc Pharmaspecific Customizing for Portal Based Solution for Pharma Sales Representatives (BPP for SAP CRM 4.0) Enable data transfer between SAP CRM and SAP R/3 for integrated Sample Management Setup and administer Sales Representative Data in R/3 and CRM to enable Portal based Sample Management Do the setup for Proof of Delivery Make additional settings for Pharmaceutical Sample Management SAP Tutor (SIM) 26 mins (79 steps) Aug. 23, 2004 gfedc Business Scenario Value-Based Detailing SAP Library (HTM) gfedc CRM Mobile Client Companion Presentation (PPT) 100 mins (44 pages) Oct. 9, 2003 At the conclusion of this presentation you will able to describe the features, the steps to implement the solution and a possible scenario usingthe CRM Mobile Client Companion.The CRM Mobile Client Companion is an extension to the CRM Mobile Sales Pharmaceuticals application that runs on a Personal Digital Assistant (PDA) and synchronizes data with the Mobile Sales Pharmaceuticals application running on a laptop.

8 gfedc Detailed View of Lean Batch Management Presentation (PDF) 70 mins (35 pages) Once you have completed this presentation, you will be able to explain and demonstrate the batch handling for process industries, e.g. in the order creation and the sample management. gfedc Detailed View of Contract and Chargeback Presentation (PPT) 80 mins (37 pages) Once you have completed this presentation, you will be able to explain the business scenario Contract and Chargeback which involves The contract negotiation The clearing of sales data via EDI integration The chargeback reconciliation and rebate payment The solution is based on the Resale Tracking Engine and CRM Contract Management in SAP CRM 4.0. gfedc Business Scenario Contract and Chargeback SAP Library (HTM) Summary Open/ Summary After completing the section above, you should: Discuss open issues in the Live Expert Sessions Equip yourself for onsite work in Step 2: Prepare For Your Project Do you think you are now ready for your next project? nmlkj Yes nmlkj No, because Save & Please remember to save & close whenever you leave this learning map. Back to Top