SAP CRM 4.0 & mysap CRM Edition 2004: Learning Map for Field Application Consultants

Transcription

1 SAP CRM 4.0 & mysap CRM Edition 2004: Learning Map for Field Application Consultants RECENT UPDATES VIEWER SOFTWARE SEARCH Step 1: Learn What You Need Update your core competence - must know Step 2: Prepare for Your Project Learn which implementation tools, guides, and support are available Learn how to access the tools and content and how to get support RELATED WORKSHOPS LIVE EXPERT SESSIONS SELF-TEST Q & A Open All / All Back to Top Update Your Core Competence - Must Know Field Applications Open/ Duration: 1:30 hours At the end of this unit, you will be able to explain the business scenarios and the technological foundation of the field applications within mysap CRM. gfedc Overview Field Applications Presentation (PPT) 90 mins (41 pages) Once you have completed this presentation, you will be able to explain the business scenarios and the Oct. 8, 2003 technological foundation of the field applications within mysap CRM: Mobile Sales Mobile Sales for Handheld Mobile Service Mobile Service for Handheld Field Sales/Field Service: Mobile Sales/Mobile Service Open/ Duration: 1:00 hours At the end of this unit you will be able to explain and use the new functionalities used both in Mobile Sales and Mobile Service SAP CRM 4.0. gfedc CRM Mobile Sales/Service - Infocenter Presentation (PPT) 60 mins (34 pages) Oct. 27, 2003 After completing this presentation, you will be able to explain how the offline-enabled Knowledge Management Portal brings news, customer history and product and other information to Mobile Sales or Mobile Service users. The Infocenter has been completely redesigned: the online repository is provided using an SAP Knowledge Management environment, build on SAP Enterprise Portal 5 SP 5, while the offline replica is provided by the BackWebProactivePortal Server. Field Sales: Mobile Sales Open/ Duration: 16:46 hours At the end of this unit you will be able to explain and use the new functionalities in Mobile Sales SAP CRM 4.0. gfedc Delta - SAP CRM Mobile Sales (BPP for SAP CRM 4.0) Presentation (PPT) 200 mins (102 pages) May 25, 2004 After completing this presentation, you will be able to explain the latest enhancements of SAP CRM Mobile Sales.

2 gfedc Overview Field Applications - Mobile Sales Presentation (PPT) 200 mins (100 pages) Sept. 19, 2003 Once you have completed this presentation, you will be able to explain in detail the functionalities of Mobile Sales. gfedc Delta Mobile Sales - What's Enhanced with CRM 4.0 Presentation (PPT) 200 mins (97 pages) Sept. 19, 2003 Once you have completed this presentation, you will be able to explain in detail the enhancements of Mobile Sales in SAP CRM 4.0. gfedc Field Activity Management with Mobile Sales SAP Library (HTM) gfedc Field Account and Contact Management with Mobile Sales SAP Library (HTM) gfedc Field Campaign Management with Mobile Sales SAP Library (HTM) gfedc TPM Account Manager Mobile SAP Tutor (SIM) 40 mins (118 steps) Once you have completed this session, you will be able to: June 2, 2003 Explain the Trade Promotion Management scenario Use the Marketing Planner Create trade promotions in mysap CRM Field Marketing gfedc Field Trade Promotion Management with Mobile Sales SAP Library (HTM) gfedc A Detailed View: Field Opportunity Management with Mobile Sales Presentation (PPT) 100 mins (44 pages) Once you have completed this presentation, you will be able to explain the new features of the Sept. 19, 2003 Opportunity Management for Mobile Sales: Sales methodology Opportunity hierarchies Opportunity planning SAP Library (HTM)

3 gfedc Field Opportunity Management with Mobile Sales gfedc Opportunity Management with Mobile Sales SAP Tutor (SIM) 35 mins (111 steps) Once you have completed this session, you will be able to explain and use new features of the Opportunity May 30, 2003 Management for Mobile Sales: Opportunity hierarchies Sales methodology Opportunity planning gfedc Field Quotation and Order Management with Mobile Sales SAP Library (HTM) gfedc Partner/Product Ranges for Mobile Sales SAP Tutor (SIM) 20 mins (59 steps) May 30, 2003 Once you have completed this session, you will be able to explain and use the Partner/Product Ranges functionality for Mobile Sales in SAP CRM 4.0. gfedc Reporting in Mobile Sales 4.0 (1) Preparation SAP Tutor (SIM) 4 mins (12 steps) Once you have completed this session, you will be able to explain the new Report functionality in Mobile Aug. 6, 2003 Sales SAP CRM 4.0 for phase 1, the preparation phase: Identify a report Identify detailed content Identify the right report tool gfedc Reporting in Mobile Sales 4.0 (2) Design SAP Tutor (SIM) 36 mins (108 steps) Once you have completed this session, you will be able to explain the new Report functionality in Mobile Aug. 6, 2003 Sales SAP CRM 4.0 for phase 2, the design phase: Define the data sources Define the report layout gfedc Reporting in Mobile Sales 4.0 (3) Integration SAP Tutor (SIM) 11 mins (35 steps) Once you have completed this session, you will be able to explain the new Report functionality in Mobile Aug. 6, 2003 Sales SAP CRM 4.0 for phase 3, the integration phase: Define filter criteria Define invocation points Define user rights gfedc A Detailed View: Mobile Client Companion Presentation (PPT) 100 mins (44 pages)

4 At the conclusion of this presentation you will able to describe the features, the steps to implement the solution and a possible scenario usingthe CRM Mobile Client Companion.The CRM Mobile Client Companion is an extension to the CRM Mobile Sales Pharmaceuticals application that runs on a Personal Digital Assistant (PDA) and synchronizes data with the Mobile Sales Pharmaceuticals application running on a laptop. Oct. 9, 2003 gfedc Mobile Client Companion Standard (BPP for SAP CRM 4.0) SAP Tutor (SIM) 26 mins (80 steps) After completing this SAP Tutor session, you will be able to explain and demonstrate the CRM Mobile Client May 26, 2004 Companion. The CRM Mobile Client Companion is an extension to the CRM Mobile Sales Pharmaceuticals application that runs on a Personal Digital Assistant (PDA) and synchronizes data with the Mobile Sales Pharmaceuticals application running on a laptop. gfedc Mobile Client Companion Customizing (BPP for SAP CRM 4.0) SAP Tutor (SIM) 28 mins 85 steps After completing this SAP Tutor session, you will be able to set up or configure the Mobile Client July 23, 2004 Companion standard solution. SAP has integrated the Mobile Client Companion framework into the SAP Mobile Application Studio (MAS). This framework provides support to develop PDA solutions within the MAS. This tutorial should help to enable you to customize the Mobile Client Companion standard solution. As a prerequisite it is recommended to have worked through the Mobile Client Companion Standard tutorial which explains how to setup and run the Mobile Client Companion standard solution. This feature has been introduced with the 4.0 SP06 release (BBP - Business Productivity Pack). gfedc Application Help Mobile Sales SAP Library (HTM) gfedc CRM Mobile Sales Self Test Multiple Choice (HTM) 6 mins (4 questions) This self test allows you to test the knowledge you have gained by studying the objects in this Learning Map. Field Sales: Mobile Sales for Handheld Open/ Duration: 1:56 hours Once you have completed this unit, you will be able to explain the business scenarios and new functionalities for Mobile Sales for Handheld within SAP CRM 4.0. gfedc A Detailed View: Mobile Sales for Handheld Presentation (PPT) 80 mins (33 pages) Once you have completed this presentation, you will be able to explain: Sept. 24, 2003 The difference between mobile applications and mobile infrastucture and The business scenarios and new functionalities for Mobile Sales for Handheld within SAP CRM 4.0 gfedc Mobile Sales for Handheld SAP Tutor (SIM) 36 mins (109 steps) Oct. 31, 2003 Once you have completed this session you will be able to explain and use the Field Activity Management and Field Quotation and Order Management with Mobile Sales for Handheld.

5 gfedc Field Activity Management with Mobile Sales for Handheld SAP Library (HTM) gfedc Field Quotation and Order Management with Mobile Sales for Handheld SAP Library (HTM) Field Service: Mobile Service Open/ Duration: 6:27 hours At the end of this unit you will be able to explain or demonstrate the new features of Mobile Service. gfedc A Detailed View: Mobile Service Presentation (PDF) 180 mins (87 pages) Once you have completed this presentation you will be able to explain or demonstrate the highlights of Sept. 21, 2003 Mobile Service 4.0. Reference Material, intended for reuse gfedc Mobile Service SAP Tutor (SIM) 40 mins (122 steps) Sept. 1, 2003 Once you have completed this session you will be able to explain or demonstrate Mobile Service 4.0. gfedc A Detailed View: Mobile Service R/3 Edition Presentation (PPT) 120 mins (63 pages) Once you have completed this presentation you will be able to explain or demonstrate the features of Sept. 21, 2003 Mobile Service R/3 Edition. Reference Material, intended for reuse gfedc Overview Mobile Service R/3 Edition SAP Tutor (SIM) 38 mins (115 steps) Jan. 29, 2004 Once you have completed this session you will be able to explain or demonstrate the Mobile Service R/3 Edition. gfedc Field Service Order Management With Mobile Service SAP Library (HTM) gfedc Self Test for Mobile Service Multiple Choice (HTM) 9 mins (6 questions) Once you have completed this document you will be able to explain or demonstrate the Mobile Service CRM Edition.

6 Field Service: Mobile Service for Handheld Open/ Duration: 2:15 hours At the end of this unit you will be able to explain or demonstrate the new features of Mobile Service for Handheld 4.0. gfedc A Detailed View: Mobile Service for Handheld Presentation (PPT) 100 mins (45 pages) Sept. 21, 2003 Once you have completed this presentation you will be able to explain or demonstrate the enhancements of Mobile Service for Handheld 4.0. gfedc Mobile Service for Handheld Business Process SAP Tutor (SIM) 35 mins (107 steps) Nov. 21, 2003 Once you have completed this session you will be able to explain or demonstrate the Business Process with Mobile Service for Handheld 4.0. gfedc Field Service Order Management With Mobile Service for Handheld SAP Library (HTM) Technology - Process Integration Open/ Duration: 0:06 hours gfedc Technology - Process Integration (BPP for SAP CRM 4.0) SAP Online Knowledge Product (HTM) This SAP Online Knowledge Product (HTM) will lead you to the Unit "Process Integration" of the 6 hours Technology Learning Map. After using this link collection, you will be able to: Understand that the Process Integration concept within the SAP NetWeaver platform provides you with complete business process support, regardless of system boundaries. Explain that the Integration broker technology and SAP Exchange Infrastructure ensure that complete business processes are supported, regardless of the number of heterogeneous components. Summary Open/ Summary After completing the section above, you should: Test your knowledge with a Self-Test Discuss open issues in the Live Expert Sessions Equip yourself for onsite work in Step 2: Prepare For Your Project Do you think you are now ready for your next project? nmlkj Yes nmlkj No, because If you wish, you can extend your competence in the nice-to-know section below. Extend Your Competence - Nice to Know Back to Top

7 SAP Standard Training Open/ Extend your knowledge by taking SAP standard training courses. SAP Standard Classroom Training: Online Training Catalog Website (HTM) Search and register for SAP standard training courses offered by SAP Education worldwide. Obtain an overview of the SAP CRM 4.0 standard training classroom course curriculum: mysap CRM Curriculum. Save & Please remember to save & close whenever you leave this learning map. Back to Top See the statistics for this learning map