SAP CRM 4.0 & mysap CRM Edition 2004: Learning Map for Application Services Consultants

Transcription

1 SAP CRM 4.0 & mysap CRM Edition 2004: Learning Map for Application Services Consultants RECENT UPDATES VIEWER SOFTWARE SEARCH Step 1: Learn What You Need Update your core competence - must know Step 2: Prepare for Your Project Learn which implementation tools, guides, and support are available Learn how to access the tools and content and how to get support RELATED WORKSHOPS LIVE EXPERT SESSIONS SELF-TEST Q & A Open All / All Back to Top Update Your Core Competence - Must Know People-Centric CRM Open/ Duration: 6:07 hours At the end of this unit you will be able to: Position People-Centric CRM and all its features and functionalities Assist in implementing People-Centric CRM Explain the role structure within People-Centric CRM Use the personalization functions Position CRM Knowledge Management and all its enhancements gfedc Overview Presentation: People-Centric CRM Presentation (PPT) 60 mins (93 pages) Sept. 24, 2003 Position People-Centric CRM and its elements (Portal, Application, Portal/Application Integration) Describe the customizing and personalization functions Position People-Centric CRM and industries Understand the roles in People-Centric CRM Describe the underlying technology gfedc Structure of Roles Presentation (PPT) 40 mins (48 pages) June 3, 2003 Explain the People-Centric CRM role structure the challenges and the market trends Describe the Business Package for mysap CRM, its structure of transaction-driven roles and its structure of information-driven roles Understand the navigation principles gfedc Demo Setup of a Sales Manager Role SAP Tutor (SIM) 15 mins (47 steps) After completing this SAP Tutor session, you will be able to: May 30, 2003 Create Users Copy Existing Roles Assign Users to Roles Customize Roles Presentation (PPT)

2 gfedc Personalization 90 mins (38 pages) Explain the personalization in People-Centric CRM and its underlying technology Select the portal style and modify layout and content of portal pages Personalize iviews in the portal Personalize CRM applications Add/remove objects to/from favorites Save self-defined search variants Personalize BW iviews gfedc Personalization SAP Tutor (SIM) 45 mins (133 steps) After completing this SAP Tutor session, you will be able to: May 30, 2003 Explain the personalization in People-Centric CRM and its underlying technology Select the portal style and modify layout and content of portal pages Personalize iviews in the portal Personalize CRM applications Add/remove objects to/from favorites Save self-defined search variants Personalize BW iviews gfedc CRM Knowledge Management (BPP for SAP CRM 4.0) Presentation (PPT) 60 mins (98 pages) April 27, 2004 Position the CRM Knowledge Management and all its enhancements Explain the CRM Document Accessibility to Knowledge Management Describe the News Management Understand the Knowledge Management in Channel Management Position the Discussion Forum and the User Interface gfedc Knowledge Management: Authoring SAP Tutor (SIM) 15 mins (39 steps) May 30, 2003 After completing this SAP Tutor session, you will be able to use the Knowledge Management tools as an author. gfedc Knowledge Management Administration SAP Tutor (SIM) 27 mins (82 steps) July 18, 2003 After completing this SAP Tutor session, you will be able to use the Knowledge Management tools as an administrator. gfedc CRM Knowledge Management SAP Library (HTM) Use this link to the SAP Library to obtain comprehensive SAP documentation on this topic. gfedc People-Centric CRM Self-Test (HTM) 15 mins (11 questions)

3 Use this self test to validate your knowledge of People-Centric CRM. Master Data Open/ Duration: 10:00 hours At the end of this unit you will be able to explain, demonstrate and set-up the enhancements in the area of Master Data. gfedc mysap CRM Business Partner: What's new and enhanced in SAP CRM 4.0 Presentation (PPT) 60 mins (38 pages) Sept. 10, 2003 After completing this presentation, you will be able to explain the enhancements to the Business Partner with SAP CRM 4.0. gfedc SAP Business Partner: Data Cleansing & Archiving Presentation (PPT) 45 mins (19 pages) After completing this presentation, you will be able to explain the features and functions in the area of Business Partner cleansing & archiving. gfedc SAP Business Partner: Configuration & Extensibility Presentation (PPT) 60 mins (25 pages) Explain Data and Roles, BP Relationships, Partner Functions and BP Group Hierarchies Describe the Tools and Functions, e.g. BP Data Cleansing and Archiving Position the Configuration with VCT and Extensibility (BDT), i.e. Field and screen configuration and BP enhancements using the BDT Explain the Data Exchange with the SAP R/3 Customer Master gfedc SAP Business Partner: Data & Roles Presentation (PPT) 60 mins (25 pages) After completing this presentation, you will be able to explain the Data and Roles, i.e. Business partner categories, Business partner roles and BP addresses and address usage. gfedc SAP Business Partner: Relationships, Partner Functions and Group Hierarchies Presentation (PPT) 60 mins (26 pages) Nov. 27, 2003 After completing this presentation, you will be able to explain the BP Relationships, Partner Functions and BP Group Hierarchies. gfedc mysap CRM Business Partner: What's new and enhanced in SAP CRM 4.0 SAP Tutor (SIM) 20 mins (54 steps) Oct. 30, 2003 After completing this SAP Tutor session, you will be able to demonstrate and set-up the enhancements to the Business Partner with SAP CRM 4.0. gfedc Business Partners - Documentation SAP Library (HTM) Use this link to the SAP Library to obtain comprehensive SAP documentation on this topic.

4 gfedc mysap CRM Product: What's new and enhanced in SAP CRM 4.0 Presentation (PPT) 100 mins (42 pages) May 3, 2004 After completing this presentation, you will be able to explain the enhancements in the area of Product Master, Individual Object and Partner/Product Ranges. gfedc A Detailed View: Individual Object Presentation (PPT) 75 mins (32 pages) May 3, 2004 After completing this presentation, you will be able to explain the functions and features of Individual Objects. gfedc A Detailed View: Partner/Product Ranges Presentation (PPT) 90 mins (46 pages) Oct. 6, 2003 After completing this presentation, you will be able to explain the functions and features of partner/product ranges. gfedc A Detailed View: Product SAP Tutor (SIM) 30 mins (92 steps) Oct. 30, 2003 After completing this SAP Tutor session, you will be able to demonstrate and set up the enhancements in the area of Product Master - Product/Product Ranges. gfedc Products SAP Library (HTM) Use this link to the SAP Library to obtain comprehensive SAP documentation on this topic. Application Engines Open/ Duration: 9:02 hours At the end of this unit you will be able to: Explain the enhancements and new scenarios in the Application Engines area released with SAP CRM 4.0 Describe that the Application Engines refer to components, engines, and generic functions and features that are used across the mysap CRM solution gfedc A Detailed View: Product Modeling Environment Presentation (PPT) 67 mins (28 pages) July 8, 2003 After completing this presentation, you will be able to explain the Product Modeling Environment, its value proposition, its processes and its features and functions gfedc Sales of Configurable Products Presentation (PPT) 75 mins (31 pages) Jan. 26, 2004 Position Sales Configuration with mysap CRM and its integrated processes, scenarios, features and benefits Describe Sales Configuration and Industries Presentation (PPT)

5 gfedc A Detailed View: Pricing 60 mins (48 pages) Position Pricing in transactions and its special functions Explain the new functionality and how pricing works Maintain conditions gfedc A Detailed View: Tax Determination and Calculation Presentation (PPT) 60 mins (56 pages) Sept. 17, 2003 Explain the tax determination & calculation, the options and the tax calculation via condition technique Describe tax calculation via TTE (Transaction Tax Engine) Explain Master Data for tax calculation Understand the customizing details and the integration CRM - TTE gfedc A Detailed View: Billing Presentation (PPT) 110 mins (46 pages) Sept. 17, 2003 After completing this presentation, you will be able to explain the Billing Process. gfedc A Detailed View: Credit Management for Business Transactions Presentation (PPT) 50 mins (22 pages) Sept. 17, 2003 Explain that credit management is a way to limit financial risks by allowing you to carry out credit checks in transaction processing Describe that credit checks are done using a remote function call (RFC) to contact another OLTP system (R/3 or another credit management master system) Explain that the standard credit check in CRM calls up the automatic credit check in SAP R/3 gfedc A Detailed View: Partner Processing Presentation (PDF) 60 mins (44 pages) Explain Partner Processing and BP Master Data Describe Partner Processing and Organizational Data gfedc The Survey Tool Presentation (PPT) 60 mins (38 pages) Explain the Survey Tool, its functions and the business scenarios Position Survey@Sapphire Solution Management Open/ Duration: 12:47 hours At the end of this unit you will be able to: Position the SAP Solution Manager and all its features and functionalities Read and Model CRM Business Scenarios Describe the SAP CRM Solution Manager Content

6 gfedc SAP Solution Manager Overview Presentation (PPT) 90 mins (40 pages) May 23, 2003 Position the SAP Solution Manager and its value propositions Describe the Implementation with SAP Solution Manager gfedc mysap CRM Business Scenarios and the Solution Manager Presentation (PPT) 120 mins (82 pages) May 23, 2003 After completing this presentation, you will be able to explain the mysap CRM Business Scenarios and the Solution Manager. gfedc Read and Model CRM Business Scenarios Presentation (PPT) 120 mins (82 pages) June 2, 2003 After completing this presentation, you will be able to read and model CRM Business Scenarios. gfedc Read and Model CRM Business Scenarios SAP Tutor (SIM) 3 mins (9 steps) July 21, 2003 After completing this SAP Tutor session, you will be able to read and model CRM Business Scenarios. gfedc SAP CRM Solution Manager Content Presentation (PPT) 90 mins (55 pages) May 23, 2003 After completing this presentation, you will be able to explain the SAP CRM Solution Manager Content, its value proposition, its processes and its features and functions. gfedc SAP CRM Solution Manager Content SAP Tutor (SIM) 17 mins (53 steps) July 21, 2003 After completing this SAP Tutor session, you will be able to explain the SAP CRM Solution Manager Content, its value proposition, its processes and its features and functions. gfedc SAP Solution Manager 3.1 with CRM 4.0 Content Demo Script (DOC) 200 mins (34 pages) After completing this demo script, you will be able to: July 3, 2003 Perform a virtual implementation project for the business scenario Outbound Telesales in the CRM 4.0 key capability Interaction Center. Describe the Project Preparation. Explain the Business Blueprint generation and the Realization phase with CRM 4.0 Content. Understand the Testing and Project Monitoring phase. gfedc Customizing Scout Demo Script (DOC) 78 mins (13 pages) July 3, 2003 After completing this demo script, you will be able to explain the supporting functionality of Customizing Scout and Customizing Distribution. Video (AVI)

7 gfedc Project Wizard 4 mins July 3, 2003 After completing this presentation, you will be able to explain the Project Wizard gfedc Solution Manager Installation WebEx Session (WRF) 35 mins July 25, 2003 After completing this WebEx Session, you will be able to install SAP CRM 4.0 with the Solution Manager 3.1 gfedc Solution Management Self-Test (HTM) 10 mins (6 questions) Use this self test to validate your knowledge of Solution Management. Summary Open/ Summary After completing the section above, you should: Test your knowledge with a Self-Test Discuss open issues in the Live Expert Sessions Equip yourself for onsite work in Step 2: Prepare For Your Project Do you think you are now ready for your next project? nmlkj Yes nmlkj No, because If you wish, you can extend your competence in the nice-to-know section below. Back to Top SAP Standard Training Open/ Extend Your Competence - Nice to Know Extend your knowledge by taking SAP standard training courses. SAP Standard Classroom Training: Online Training Catalog Website (HTM) Search and register for SAP standard training courses offered by SAP Education worldwide. Obtain an overview of the SAP CRM 4.0 standard training classroom course curriculum: mysap CRM Curriculum Master Data Open/ At the end of this unit you will be able to explain, demonstrate and set-up the enhancements in the area of Master Data. Overview Presentation: Business Partner Management in mysap CRM Explain Business Partner Management in the context of mysap CRM Position mysap CRM Business Partner Management, i.e. Person-, organization- and group-related data, Multiple addresses and address usage, BP relationships and hierarchies, Marketing attributes, Facilitation of high data quality Presentation (PPT) 90 mins (57 pages) May 7, 2003

8 Describe the benefits of Business Partner Management with mysap CRM Overview Presentation: Product Position the Product within mysap CRM Explain the Product Master, Individual Object and Partner/Product Ranges Presentation (PPT) 80 mins (38 pages) May 3, 2004 Globalization and Localization Open/ Globalization Website (HTM) After exploring this site, you will be able to: Explain that mysap e-business solutions follow global best business practices, with specific functions and features to account for varying national tax laws, accounting laws, and manufacturing regulations in over 40 countries Describe that you can run all country versions simultaneously in the same system. And what's more, each user can log on in the language that suits them best, with almost 30 languages to choose from Localization Website (HTM) After exploring this site, you will be able to explain the mysap.com e-business standard country versions. Solution Management Open/ SAP Solution Manager Website (HTM) After exploring this site, you will be able to: Position the SAP Solution Manager Understand that the SAP Solution Manager is a platform that provides the integrated content, tools, and methodologies that you need to implement, support, operate and monitor your enterprise's solutions from SAP Solution Manager Learning Maps After using this Online Knowledge Product, you will be able to: Explain the Solution Manager, its value proposition, its processes and its features and functions Implement, support, operate and monitor your entire SAP solution with the SAP Solution Manager SAP Online Knowledge Product (HTM) Save & Please remember to save & close whenever you leave this learning map. Back to Top