SAP CRM 4.0 & mysap CRM Edition 2004: Learning Map for Channel Management Consultants

Transcription

1 SAP CRM 4.0 & mysap CRM Edition 2004: Learning Map for Channel Management Consultants RECENT UPDATES VIEWER SOFTWARE SEARCH Step 1: Learn What You Need Update your core competence - must know Step 2: Prepare for Your Project Learn which implementation tools, guides, and support are available Learn how to access the tools and content and how to get support RELATED WORKSHOPS LIVE EXPERT SESSIONS SELF-TEST Q & A Open All / All Back to Top Update Your Core Competence - Must Know SAP CRM 4.0 Channel Management Overview Open/ Duration: 13:31 hours At the end of this unit you will be able to position mysap Channel Management, describe the functionality and explain the benefits. Overview of Channel Management (BPP for SAP CRM 4.0) SAP ebook (PDF/WAV) 20 mins After completing this ebook, you will be able to give a high level overview of Channel Management. May 26, 2004 Note: This ebook contains spoken text that requires at least Adobe Acrobat Reader 6.0. A link to Adobe can be found under Viewer Software. Overview of Channel Management (BPP for SAP CRM 4.0) SAP Tutor (SIM) 31 mins (96 steps) July 28, 2004 After completing this SAP Tutor session, you will have an updated overview about Channel Management and the respective roles with a focus on the Channel Sales and Channel Marketing Scenario. Channel Management Overview (BPP for SAP CRM 4.0) Presentation (PPT) 100 mins (42 pages) After completing this presentation, you will be able to position mysap CRM Channel Management, describe May 24, 2004 the functionality and explain the benefits. Updated content May 13, 2004: Business Productivity Pack Enhancements Channel Management Detailed View (BPP for SAP CRM 4.0) Presentation (PPT) 390 mins (215 pages) Nov. 20, 2003 After completing this presentation, you will be able to explain Market Trends, Business Scenarios, Future Plans and Industry Specifics. Partner Portal Detailed View Presentation (PPT) 130 mins (65 pages) Oct. 2, 2003 After completing this presentation, you will be able to explain tasks, objectives and challenges of the partner role and the navigation in the Partner Portal. Channel Manager Detailed View Presentation (PPT) 110 mins (46 pages) Oct. 2, 2003

2 After completing this presentation, you will be able to explain tasks, objectives and challenges of the channel manager role and the navigation in the Channel Manager Portal. Channel Management Overview SAP Tutor (SIM) 30 mins (87 steps) After completing this SAP Tutor session, you will be able to: May 30, 2003 Position mysap CRM Channel Management, describe the functionality and explain the benefits. Demonstrate Channel Manager and Partner Portal functionality Channel Management Documentation SAP Library (HTM) Channel Marketing Open/ Duration: 0:43 hours At the end of this unit you will be able to explain Channel Marketing functionality and demonstrate Collaborative Lead Management and Content Management. Collaborative Marketing: Customer Segmentation with Channel Partner (BPP for SAP CRM 4.0) After completing this SAP Tutor session you will understand the tasks of the Channel Manager and Partner Managers in the Customer Segmentation process in Collaborative Marketing. You will know how to: Create Master Groups Create profile sets and target groups for customer segmentation Qualify target groups created for Channel Partners Rejoin distributed target groups Design and execute targeted, personalized campaigns SAP Tutor (SIM) 18 mins (56 steps) May 10, 2004 Collaborative Lead Management SAP Tutor (SIM) 19 mins (60 steps) Nov. 12, 2003 After completing this SAP Tutor session, you will be able to explain and configure Collaborative Lead Management e.g. Lead Dispatching, Lead to Order, Lead Creation by Partner. Content Management For information about Content Management/Knowledge Management please have a look at the CRM 4.0 Application Services Learning Map in Unit People-Centric CRM. 6,5 hours Content Management Documentation SAP Library (HTM) Channel Marketing Documentation SAP Library (HTM)

3 Channel Sales Open/ Duration: 0:43 hours At the end of this unit you will be able to explain Channel Sales functionality and demonstrate the most important features like e.g. Business on Behalf. Business on Behalf SAP Tutor (SIM) 15 mins (49 steps) May 27, 2003 After completing this SAP Tutor session, you will be able to demonstrate how a partner creates an order on behalf of the end customer. Account & Contact Management For information about Account & Contact Management please have a look at the CRM 4.0 Sales Learning Map in Unit Account & Contact Management. 1 hour Account & Contact Management Documentation SAP Library (HTM) Activity Management For information about Activity Management please have a look at the CRM 4.0 Sales Learning Map in Unit Activity Management. 2,5 hours Activity Management Documentation SAP Library (HTM) Opportunity Management with Channel Partners (BPP for SAP CRM 4.0) SAP Tutor (SIM) 22 mins (69 steps) After completing this SAP Tutor session, you will be able to: July 27, 2004 Explain the collaboration between the channel manager and the partner (reseller) regarding opportunity management Create and dispatch opportunities as a channel manager Accept and work with an opportunity as a partner Updated content July 27, 2004: minor changes Opportunity Management

4 For information about Opportunity Management please have a look at the CRM 4.0 Sales Learning Map in Unit Opportunity Management. 3 hours Opportunity Management Documentation SAP Library (HTM) Channel Sales - Documentation SAP Library (HTM) Channel/E-Service Open/ Channel/E-Service For information about Channel/E-Service please have a look at the CRM 4.0 E-Commerce Learning Map in Unit E-Service. Duration: 0:03 hours 3.5 hours Channel Service Documentation SAP Library (HTM) Channel Commerce: Collaborative Selling Open/ Duration: 2:49 hours At the end of this unit you will be able to: Explain Channel Commerce functionality and demonstrate features like Collaborative Showroom and Hosted Order Management. Furthermore you will be able to set up Channel Commerce. Channel Commerce Overview Presentation (PPT) 112 mins (38 pages) After completing this presentation, you will be able to explain: Oct. 2, 2003 Indirect Sales (Sales through Channel Partners) mysap CRM Channel Mangement Channel Commerce (Collaborative Showroom, Order Distribution to Partners, Hosted Order Management, Collaborative Catalog Management, Channel Commerce Analytics) Set up of Channel Commerce SAP Tutor (SIM) 20 mins (62 steps) July 16, 2003 After completing this SAP Tutor session, you will be able to demonstrate the set up of the collaborative selling scenario. Here various preparing steps have to be done by the Brand Owner, but as well by the channel partners themselves. Especially the Collaborative Showroom is set up collaboratively by the brand owner and the channel partners. The brand owners prepare a product catalog where partners can subscribe to products they want to offer; partners may maintain product availability and pricing

5 information, can upload their general terms and conditions, and specify supported payment types, etc. Collaborative Showroom SAP Tutor (SIM) 20 mins (62 steps) July 17, 2003 After completing this SAP Tutor session, you will be able to demonstrate the order process in a Collaborative Showroom. Via a central web shop end-customers shop online for products and services that are provided by the brand owner. Customers can browse individual or aggregated catalogs, check pricing and inventory at multiple locations and make purchases across the partner network. Orders created in the Collaborative Showroom are forwarded to respective partners for further processing and fulfillment. The channel commerce hub provides online access for end-customer to order status and shipping information. Hosted Order Management SAP Tutor (SIM) 17 mins (53 steps) Aug. 29, 2003 After completing this SAP Tutor session, you will be able to demonstrate how Hosted Order Management enables brand owners to host order management processes for their channel partners. Channel Commerce - Documentation SAP Library (HTM) Partner Management & Analytics Open/ Duration: 0:41 hours At the end of this unit you will be able to: Explain Partner Management & Analytics functionality Demonstrate features like Partner Management (Partner Processing. Request for Registration, Partner Profile Self Service) and Partner & Channel Analytics. Enhancements Partner & Channel Analytics (BPP for SAP CRM 4.0) SAP Tutor (SIM) 8 mins (26 steps) July 23, 2004 After completing this SAP Tutor session, you will have an overview about Partner & Channel Analytics with its newest enhancements. Partner Management SAP Tutor (SIM) 15 mins (39 steps) May 30, 2003 After completing this SAP Tutor session, you will be able to explain and set up Partner Management functionality like e.g. Partner Processing, Request for Registration and Partner Profile Self Service. Partner Management - Documentation SAP Library (HTM) Partner & Channel Analytics SAP Tutor (SIM) 18 mins (55 steps) July 17, 2003 After completing this SAP Tutor session, you will have a good overview of the analytical information on channel and partner side.

6 Partner & Channel Analytics - Documentation SAP Library (HTM) Internet Pricing and Configurator (IPC) Open/ IPC For information about IPC please have a look on the Application Services Learning Map in Unit Application Engines. Duration: 0:10 hours 10 hours Summary Open/ Summary After completing the section above, you should: Test your knowledge with a Self-Test Discuss open issues in the Live Expert Sessions Equip yourself for onsite work in Step 2: Prepare For Your Project Do you think you are now ready for your next project? nmlkj Yes nmlkj No, because If you wish, you can extend your competence in the nice-to-know section below. Save & Please remember to save & close whenever you leave this learning map. Back to Top See the statistics for this learning map