Delivering the Benefits of Digital Change in Finance. Marcus Walder & Tim Wallis Special guest Chris Powell, Brewin Dolphin

Transcription

1 Delivering the Benefits of Digital Change in Finance Marcus Walder & Tim Wallis Special guest Chris Powell, Brewin Dolphin

2 How we help Helping financial services businesses maximise value in their Intellectual Property and increase knowledge worker productivity while remaining compliant and secure

3 Challenges Agility to quickly react to market conditions Increasing regulatory and compliance demands Threat from new market entrants Efficiencies in the face of globalisation Increasing productivity with an increasingly mobile workforce Acquiring and retaining the best skills The customer experience

4 Our Journey to a Modern Workplace Chris Powell Brewin Dolphin

5 Brewin Dolphin Who are we? 29 Office UK, Ireland & Channel Islands Founded in 1762 A FTSE 250 Company Private Client Wealth Manager 39.2bn of Funds Under Management 1800 Staff

6 What did we set out to do? Transform IT from a support service to a Core Business Enabling Partner Modernise our workplace, improving communication & collaboration Achieve operational efficiencies Support a Culture change reimagine how we work Untether our employees from their desks Improve client interactions Support flexible & diverse workstyles

7 Where did we start 5-12 Year old Workspace equipment Traditional VOIP telephony & dealerboard system Distributed ISDN30 Aged recording infrastructure Complex environment, high support costs Multiple conferencing solutions & vendors Poor conferencing experience Limited client communications Siloed communications Complex meeting rooms difficult to use Users forced to be tethered to a desk (75% PC) Limited access whilst on the move Poor support for BYOD Lots of desk moves Paper heavy process Unable to support future regulatory requirements (MiFID II)

8 Our Vision The future of work will be centred around people, we must enable them to securely connect to their data and apps as well as collaborate, communicate and share content wherever they are, using any device, at any time, whilst improving productivity to empower everyone to do more and achieve more. WORK ANYTIME, ANYWHERE, ACROSS DEVICES IMPROVE OPERATIONAL EFFICIENCIES DELIVER REAL-TIME COMMUNICATION ENSURE SECURITY & COMPLIANCE Its time to Reimagine the Way Work Gets Done to Work Smarter, Not Harder

9 Objectives Bring our people together. Encourage our staff to collaborate in better ways to allow them to do more together both in person and remotely. Improve staff & client communication. Facilitate more effective communication through the use of technology regardless of location. Enable rich mediums to communicate, share and collaborate. Simplify meetings. Prepare to deal with a mobile workforce. Our people expect to be able to access their data, applications and the people need to do their jobs regardless of their location. Untether them from their desk and equip them and their shared spaces to remain connected, facilitate easier virtual collaboration, and access their files regardless of location productive from anywhere Encourage more collaboration. Use modern authoring to provide a more inclusive and productive solution for sharing ideas, storing & retrieving documents, and make it easy & quicker to find information. Live & work smarter. Easy access to information when it is required, including the use of machine intelligence and digital assistants to ensure our people can find the information they need to do their job efficiently & flexibly. Go green. Reduce our impact on the environment, through reduction in power usage and looking for more efficient ways of working by digitalising paper heavy processes. Choice. One size may fit many, but does not fit all. To get the most out of our people and help them perform at their highest levels we need to give them choices to encourage diverse workstyles. Simple interactions. Help our people experience the same interactions regardless to their location.

10 Join from your Computer Join from Anywhere See & manage attendee list Click to Join from Outlook Share & View Content Large Screen & Camera For Video enabled rooms HDMI for local sharing Join from your Mobile Join from anywhere Audio and/or Video Share & View Content Click to Join Laptop Join Skype for Business meeting via laptop to share content Conferencing Device Make & Receive Audio & Video Calls Lookup Colleagues in Directory Join Skype for Business Meetings Click to Join View Meeting Room Calendar See & Manage Attendee list New Telephone System New Computers & Monitors Windows 10 New Meeting Room Equipment Corporate Wi-Fi Room & Conference Booking via Outlook Latest version of Microsoft Office

11 Our approach Envision & Introduce Roadshows Business Cases Secure Budget Exec buy-in IT Townhalls & Lunch and Learns Solution & Partner Appraisal/Selection Educate Modern Workspace Presentations Model Office Showcase Events User Champion Poster Series Online Launch Site Online Video Content Implement Several Small Pilots Partner assisted delivery Aligned Big Bang Delivery Telephony Migration New Workspace equipment Corporate Wi-Fi Windows 10 & Office ProPlus New Meeting Room Screens New Polycom Trios 8 Week Rollout to 29 sites & 1800 Employees

12 Our Modern Workspace

13 Our Progress 8 Week rollout schedule 330 / 1800 Users Migrated to new Workspace & Skype for Business Telephony 45 / 147 Meeting rooms upgraded Target completion 11 th December 17

14 Phones from our Pilot

15 Challenges Conservative, Risk adverse industry People are nervous of change IT need convincing too Security at the compromise of Productivity On Premise do it ourselves > Services Requires a Cultural Change 5 Generations in the workforce Change in Operating Model

16 Lessons Learned Clear early communications Launch site with regular updates & adoption material Make sure you understand how your employees need to work Lots of Showcases - opportunity to win people around Personalise the interactions Education is not quick start early Small amount of choice is better than none Learn from your pilots Transparency within Project Use of Microsoft Teams to facilitate open conversations Floorwalkers for go live day & several days afterwards Don t underestimate the amount of packaging Use a specialist partner

17 What's Next? Continued focus on Adoption Intranet Transformation Microsoft Teams Increased use of Office365 Products Consolidate our Dealer board infrastructure

18 How the Consortium help Tim Wallis, Content and Code

19 Microsoft have a lot of technology And you need to get value from it

20 Activity Benefit The Value Journey Business Value Workshop Digital Value Report Strategic Goals aligned to business change Executive buy in Days Strategy BVW User needs and frustrations understood. High value activities mapped. Better tomorrow user journeys produced. User Experience Work like a network Staff engagement Better comms Increased business agility Find skills and expertise Faster communication Travel cost reduction Desktop sharing Video conferencing Federated identity Unified Active Directory Great people and content search Work anywhere on any device Work offline with files synchronised Rights management Device management Great team collaboration Departmental sites Better meetings Improved Advanced communications Visual analytics Information is better acted upon Better informed and aligned business Updated desktop Information finds you Work with suppliers and customers New digital workspace Great staff engagement New world of work Cloud for apps and IaaS Video sharing made easy 250 User research, personas, High Value Activity journeys, information design, analytics, Success & adoption services 365 Time Yammer/Teams Y&T adoption Fresh SharePoint Digital Workspace Delve OneDrive O365 Video Extranet Skype IM&P Desktop sharing Meetings & Conferencing Voice Cloud PBX Insight Architecture Data Platform Optimisation Analytics & reporting Power BI Mobile analytics Hybrid cloud Identity & Access Ent Mob & Sec App Mgt Device Mgt Content Sec Mgt Modern desktop Win 10 FTC Success plan migration Legacy content, classification and migration Azure IaaS PaaS Ongoing system management and optimisation PMO Review Project Online Portfolio & Resource Mgt Change Management and user adoption

21 Return on Investment Calculator Content and Code ROI Calculation Tool Key drivers for adoption of employee collaboration and social collaboration How to use: please only edit the Yellow cells Staff Number of staff 5,000 Average salary 35,000 Hours worked oper week 40 Overhead percentage 30% uplift for National Insurance contributions, benefit Staff recruitment cost per person 5,000 Staff on boarding/training cost pp 5,000 Your staff attrition rate 12% Increase in productivity Based on the McKinsey, The Social Ecomony Report Financials Based on 5,000 staff earning 35,000 average per year Your wage bill 175,000,000 Plus an overhead 52,500,000 uplift for NI contributions, benefits package, pension, office & IT equipment, office floor spac Your total staff costs 227,500,000 Your revenue 197,000,000 Your net profit 20,000,000 Boost in productivity expected to be 20%-25% when introducing social collaboration Based on the McKinsey, The Social Ecomony Report 22.5% increase in productivity is equivalent to 51,187,500 saving on wages every year 22.5% increase in productivity would equate to 1,125 less staff 1125 less staff per year would save a total of 62,437,500 including recruitment and on boarding costs Or you could expand the company by 22.5% and not have to hire more staff If you gain only 20% of the expected benefits, this would mean 4.5% increase in productivity is equivalent to 10,237,500 saving on wages every year 4.5% increase in productivity would equate to 225 less staff 225 less staff per year would save a total of 12,487,500 including recruitment and on boarding costs Or you could expand the company and not have to hire more staff Show me the money! What this could mean to your profit based on only 20% of the expected benefits Your current revenue 197,000,000 Potential revenue increased by 197,000,000 Your current net profit 20,000, % Margin Potential net profit increased to 32,487, % Margin Net Margin Increase of 6.34% Decrease in staff attrition Based on Gallup Consulting "Employee Engagement, What's Your Engagement Ratio?" Your staff attrition rate 12% (Industry average is 15%) Number of staff lost each year 600 Cost of recruitment and onboarding 6,000,000 (This is only the recruitment and onboarding cost, not any wages) 51% decrease in staff attrition would save 3,060,000 in recruitment and onboarding costs each year 51%decrease in staff attrition would mean 306 less staff to recruit and onboard each year If you gain only 20% of the expected benefits, this would mean 10% decrease in staff attrition would save 612,000 in recruitment and onboarding costs each year 10% decrease in staff attrition would mean less staff to recruit and onboard each year What this could mean to your profit based on only 20% of the expected benefits Your current revenue 197,000,000 Potential revenue increased by 197,000,000 Your current net profit 20,000, % Margin Potential net profit increased to 20,612, % Margin Net Margin Increase of 0.31% Connected Organisation Based on the McKinsey, The Social Ecomony Report Employees spend 20% of their work week (or one whole day per week) looking for internal information or tracking down co 35% of this time could be saved by using social technologies Based on 5,000 staff working 40 hours per week Total time spent searching for information is 40,000 hours per week Time that could be saved is 14,000 hours per week Or you could employ 350 less people The time saving equates to 12,250,000 saving in salaries alone Or 15,925,000 saving in salaries and overheads If you gain only 20% of the expected benefits, this would mean Time that could be saved is 2,800 hours per week Or you could employ 70 less people The time saving equates to 2,450,000 saving in salaries alone Or 3,185,000 saving in salaries and overheads What this could mean to your profit based on only 20% of the expected benefits Your current revenue 197,000,000 Potential revenue increased by 197,000,000 Net Profit Increase Your current net profit 20,000, % Margin Potential net profit increased to 23,185, % Margin Net Margin Increase of 1.62% Input financial and organisational information to discover how much Office 365 could help with employee engagement, staff recruitment and retention, time saving and productivity all helping your bottom line. Based on The Gallup (2009) research found that companies with engaged staff have up to 27% Profit increase 27% Your current net profit 20,000, % Potential net profit increased to 25,400, % Net Margin Increase of 2.74% What this could mean to your profit based on only 20% of the Your current revenue 197,000,000 Potential revenue increased by 197,000,000 Your current net profit 20,000,000 Potential net profit increased to 21,080,000 1 Net Margin Increase of 0.55%

22 Where to start

23 Take action now Come talk to us now Get your ROI calculator Get your Value Journey Get a copy of the slides Book your Consortium Enterprise Briefing Book your Consortium Enterprise Briefing Identify your strategic objectives for Digital Transformation Ensure you have a good understanding of Microsoft Cloud technologies and their benefits Map solutions to your needs Develop your Digital Transformation roadmap Prioritise and define where to start