Service Manager. Service Manager and Orchestrator

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2 Service Manager and Orchestrator Improvements to support for Windows Server 2012 R2 Service Manager Supports being patched via Windows Update and Microsoft Update Exchange Connector is officially supported

3 Topics covered Automation and self-service overview Self-service for the cloud tenant System automation Process automation Integration Summary & wrap up

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7 Windows Server Windows Azure

8 Requirement to provide scalable and reliable services. Always-on expectations of the business. IT budget pressure even with increasing expectations. Complex IT environments that are tough to manage. Volume of Web and cloud applications continues to rise. Evolution of applications to hybrid cloud deployment models. Enterprise-class Simple and costeffective Application focused 8

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10 Infrastructure provisioning Infrastructure monitoring Automation and self-service Application performance monitoring IT service management Enterprise-class multitenant infrastructure for hybrid environments Comprehensive monitoring of physical, virtual, and cloud infrastructure Application-owner agility while IT retains control Deep insight into application health Flexible service delivery 10

11 Application agility while IT retains control IT demands Empower app owners while retaining control Common management tools for on-premises and cloud Dynamically expand capacity to support app SLA System Center 2012 R2 delivers Self-service app provisioning, incl. multitenant environments Unified management views & artifacts b/w Windows Server & Azure Scale application tiers via automation & integration 11

12 Azure Integration Pack

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14 Customers face resource and management challenges with too many manual processes and efforts Manual tasks Batch scripts Patch remediation Application Deployments SLA adherence Capacity management User requests Provisioning Release management Rapid change Automating self-service results in lower management overhead and focused scarce resources Decrease in errors and rework Give users fast and easy access to services Reduce manual admin efforts for routine tasks Empower application owners to deploy applications and services consistently and reliably

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17 Customers want to - Control change - Manage capacity - Manage status - Manage incidents Create private clouds and request compute power Find and request services as needed - Simply deploy and manage apps by themselves Manage costly efforts of repetitive manual tasks and services Reduction of manual tasks by automating processes Standardized service offerings that are easily identifiable and accessed as needed Self-Service provides Easily request and manage private clouds, and provision VMs The ability to raise incidents in a standardized manner Increase and decrease capacity to match project needs

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19 Controlled empowerment Role-based Simplified portal

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28 Automation Standardization Self-service

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31 Activities Runbooks... and nested runbooks Databus Standard activities

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33 Define the custom start for the trigger for child File Creation

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41 Process automation Automation provides...

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52 Private Cloud Service Provider

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54 Model extensions Service request templates Service catalog content Runbooks/workflows

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56 Enterprise-class Simple and cost-effective Application focused 1. Multi-hypervisor clouds 2. Multi-tenant virtual networks 3. SAN and file-based storage management 4. Robust Linux support 5. Process automation & integration 6. APM for.net and Java apps 7. Cloud-integrated monitoring & dev-ops 8. VM portability across clouds 9. Service Provider Foundation 10. Service templates 56

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58 System Center Class Try the products with guided TechNet virtual labs Stay engaged with the latest IT Pro news on the Edge Show 58

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