SOFTWAREONE UNIFIED COMMUNICATIONS MADE SIMPLE UNIFIED COMMUNICATIONS FOR THE FUTURE WORKPLACE

Transcription

1 SOFTWAREONE UNIFIED COMMUNICATIONS MADE SIMPLE UNIFIED COMMUNICATIONS FOR THE FUTURE WORKPLACE

2 CONTENTS SECTION 1 INTRODUCTION 04 SECTION 2 WHY UNIFIED COMMUNICATIONS? 06 SECTION 3 THE SOFTWAREONE APPROACH 09 SECTION 4 - WHY SOFTWAREONE? 14 /02

3 As a specialist in renewable energies, sustainability is particularly important to us. In order for our company to operate in an environmentally and socially responsible manner, we have also been looking for a sensible communication and collaboration solution for our workforce. With the UC division of SoftwareONE, we have found an extremely competent partner. Together, we have developed a fitting UC concept and are implementing this step by step. During this ongoing engagement, it has been the international expertise in our global roll-out that we have benefited from the most. Our employees around the world have successfully adopted the new communication features ranging from Skype for Business to the SmartDock video conferencing system. BayWa r.e. as a company now not only stands for r.e.think energy, but also for r.e.think the workplace. Dr. Nils Schumacher, Head of IT at BayWa r.e. /03

4 1 INTRODUCTION A UNIFIED APPROACH TO COMMUNICATIONS UNLOCK THE POTENTIAL OF YOUR PEOPLE The future workplace has arrived. Technology is changing the way we work, and businesses are using more advanced tools to help people communicate and collaborate. For the first time in history, we re also seeing five generations working together all with their own needs, expectations and ways of doing things. New ways to talk Up until recently, s and desk phones were the best ways to get in touch. And while they re still essential workplace tools, there are now many other options available. People can message via mobile devices on-the-go. They can video conference for face-to-face meetings with people around the world. They can share documents via SharePoint sites, update colleagues through collaboration portals, or chat via social media. Workers spend 80% of their time collaborating % of employees will be working remotely by How much workplace collaboration is too much? 2 IDC Forecasts U.S. Mobile Worker Population to Surpass 105 Million by 2020 /04

5 Future collaboration People now work on twice as many teams as they did five years ago. 3 They re no longer tied to their desks instead working anywhere, at any time, using whichever device they want. Large numbers of millennials are also entering the workplace. They re used to seamless online experiences, and they expect to work in modern environments. By 2020, millennials will make up 35% of the global workforce. 4 It s time to unify Traditional communication tools are no longer enough to meet the needs of today s business. To enable your people to work effectively and meet the goals of your organization, you need to help them work in a truly modern, collaborative way. To do that, you need to offer the latest unified communications technology in an easy-to-use format , 2014 US IW Survey 4 /05

6 2 WHY UNIFIED COMMUNICATIONS? DRIVE INCREASED BUSINESS VALUE There are many communication tools available, all of which solve different problems individually. With Unified Communications (UC), your people can access everything in one place, enabling you to save money, drive productivity and improve worker satisfaction. Reduce Costs If you re paying for multiple subscriptions from multiple vendors, you re probably paying more than you need to. With UC, you can streamline your investment, with flexible payment models tailored to your individual needs. By using more advanced technology, that operates using costeffective resources, you can do more with single devices and create further savings. And by enabling people to communicate via video, rather than travelling to different offices, you can also reduce your travel expense bill. Improve Efficiency With all their tools available via one interface, UC enables colleagues to respond quicker and more efficiently. They can see which team members are using which application, then choose the best form of communication. It also helps people work remotely, and at a time which suits them. They can access all company data, documents and communication tools wherever they are, and on whichever device they re using. So, they can work more flexibly, which provides a better work/ life balance. Enhance Productivity For projects to succeed, and for teams to work productively together, people often need to meet face to face. But with a globally dispersed workforce, that s often easier said than done. However, with UC, teams can video conference sharing ideas and plans as if they re across the desk from each other. They can collaborate in real-time, sharing and co-authoring documents through Microsoft Teams. And they can send quick updates via Yammer or Outlook. Increase Revenue UC enables you to streamline all your communications processes. The consistent user experience means everyone is using the same applications. There s no lag, no switching between interfaces, and teams can get more done together. This in turn can help your sales teams to be more effective, improve their sales processes and provide better customer service. All of which helps you drive sales, and increase revenue for the company. /06

7 UNIFY YOUR WORKFORCE SoftwareONE s UC specialists connect you with the communications tools to help you work as efficiently and effectively as possible. With Microsoft 365, you get a suite of the latest collaboration tools in a single interface. From video conferencing to real-time file sharing, instant messaging, and team collaboration tools, we can help you build the perfect suite of software. Everything is available in one place, and easily accessible through a single interface. This way you can ensure your employees have a seamless experience across tools and devices, wherever they are and however they want to work. Best of all, you can drive collaboration across your business, increase employee satisfaction and improve your overall productivity and profitability. Select from the following Microsoft 365 tools as part of a bespoke package: TOOL WHAT S INCLUDED SKYPE FOR BUSINESS SKYPE BROADCAST MICROSOFT TEAMS YAMMER OUTLOOK Connect with instant messaging (IM), audio and video calls, online meetings, availability (presence) information, and sharing capabilities in one, easy-to-use program. Schedule, produce and broadcast meetings or events to online audiences up to 10,000 attendees. Make teams more effective and engaged with this Microsoft 365 teamwork hub, with all your people, content and tools integrated. Connect and engage across your company. Start conversations, share knowledge and build communities. Easily manage and search your , contacts and calendar. ONEDRIVE FOR BUSINESS Store, sync and share work files in the cloud. MICROSOFT 365 GROUPS Collaborate via a shared workspace for , conversations, files and events. MICROSOFT 365 VIDEO/ MICROSOFT STREAM Upload, share and play back video messages throughout your company. SHAREPOINT TEAM SITES Connect your team to the content, information and apps you rely on every day. /07 SHAREPOINT PUBLISHING SITES Build sites using a publishing site template. Authoring and publishing are more structured and content management processes are enforced.

8 The comprehensive features in Skype for Business have helped us from the beginning, along with the simplicity of easily setting up and hosting audio and video meetings anytime, anywhere. With SoftwareONE s UC division, we found a very competent partner who not only knows the Microsoft product range very well, but also scored from the start with a strategy tailored to our needs. Linda Szelag, IT Director, Welthungerhilfe /08

9 3 SOFTWAREONE APPROACH MAKE UC SIMPLE At SoftwareONE, our goal is to help your people, teams, groups and departments improve efficiency by communicating and collaborating as effectively as possible. We help you establish the right future workplace strategy to meet your business needs, and we ensure you get the most out of your transformation journey. To do this, we have a tried and true approach, which consists of three key stages: Advisory Delivery Managed Services /09

10 ADVISORY The first stage on your future workplace transformation journey is discovering and defining exactly what you need, so we can create the best UC solution for you. Getting to know you Our team of expert advisors work closely with your senior stakeholders to understand your key business priorities. We look at the different ways UC can benefit your organization. And we show you how having the right UC strategy can help you achieve your key objectives. Assessing your needs We know what levels of performance we can offer you, but first we need to know what we re working with. We start by meeting with user groups to determine their different requirements, for example: What different types of teams and groups are working together? How are they currently communicating? What devices are being used? How would they like to collaborate as teams in the future? Creating the blueprint We take a look at your current environment to see whether your underlying infrastructure can support the kind of user experience you want to achieve. Then we map the right deployment strategy for you, and we look at the best ways to manage your new platform after delivery. At the end of the advisory stage, we understand how people work, what you want to achieve, and the kinds of technology you ll need. We use that to create your technical blueprint, which outlines the changes required to facilitate your future workplace. We cover the technical changes, the organizational changes and provide you with a timeline for achieving your goals. /10

11 DELIVERY Once we ve determined your ideal UC solution, we start building it and getting you ready to use it. Validating your design First, we validate your advisory blueprint to ensure all your business and IT objectives are being met. Next, we draw up a plan for your smooth migration, design a test plan for your new systems and determine what training your employees might need. Getting people excited With the plans in place, we begin the user enablement phase ensuring your people are enthusiastic about future working, and ready to embrace change. Making the big move It s time to get everything fully operational. With our expert knowledge of UC architecture, we get you up and running quickly, minimizing downtime and business disruption where possible. Our migration strategy also helps cut down risks during roll-out. Testing, testing, testing Once the implementation is complete, we carry out a series of tests. This helps us ensure that all your business and IT objectives have been met. And you can be confident that you have the right solution for your organization. Getting you there With your system up and running, we migrate your users. Our proven approach ensures smooth transition, and helps people engage with your new UC set-up. Finally, we hand the running of your new system over to your IT team or outsourced IT partner or we can run it for you as part of our managed service. /11

12 MANAGED SERVICES Your new UC system is live, your employees have migrated and everything is operating smoothly. But the work doesn t end there. We re still on hand to help you manage things. Build your own managed service Our managed services are designed to help you get the most out of your new UC system and ensure value from your investment. We can support you with the operation of the solution, offer various levels of care and maintenance, and provide detailed analytics to help you understand how things are being used. Getting started with managed services We ll assign you a Service Delivery and Customer Success Manager from our Managed Services team. They liaise with the Unified Communications delivery team, the Managed Services support team and your service desk leader to manage the process for onboarding: Your nominated contacts into our IT Service Management System All devices which are to be monitored and managed into our tools Your managed devices into our Configuration Management Database A service to suit you Our managed services are built on helping you achieve your business goals, and are centered around your specific needs in a number of ways: Global support across all locations Choice of support options with coverage options up to 24/7 Special handling for critical issues and automatic escalation Choice of care and maintenance options Dedicated Customer Success Manager who understands your business goals /12

13 CUSTOMER SUCCESS STORY VIRZ ASSOCIATION OF INNOVATIVE DATA CENTERS The challenge The VIRZ Association of Innovative Data Centers is made up of IT decision makers located throughout Germany. They were using disparate solutions to communicate, such as dedicated domains and Webex, and wanted to simplify things with a unified platform. The solution VIRZ adopted Microsoft 365 and is now using Skype for Business Online, Exchange Online, SharePoint Online and OneDrive for Business. Moving to the cloud has helped the organization greatly reduce its operational costs. Video conferencing is easier with the new solution, and it has helped users increase collaboration and save time. Key benefits Reduction in operational costs Saved time and money through online conferencing Increased collaboration among members The newly available communication modalities with Skype for Business greatly increased team collaboration within our organization. Hartwig Bazzanella, Chairman of the Board, VIRZ Association of Innovative Data Centers /13

14 4 WHY SOFTWAREONE? YOUR PERFECT UC PARTNER To meet the needs of future workers, you need a future-thinking communications platform. At SoftwareONE, we have a dedicated team of UC experts, with the ability to deliver all aspects of a future workplace. They have a deep understanding of the market and are skilled at helping enterprises with planning, deploying and maintaining global UC projects. We offer a holistic approach to managed services for enterprise voice, video and collaboration. We also offer transparent licensing models, with flexible and scalable payment options and local billing. We have a 3,000-strong team of customer service, technology and advisory specialists in over 80 countries. And we ve been helping businesses like yours communicate and collaborate since In fact, we have over 35,000 customers worldwide. We ve helped 6 million business users access Microsoft 365. So, it s fair to say we understand your challenges, and we know how to help you get the most out of your IT investments. We re a certified Microsoft partner and we manage over 1 million people on our Cloud Managed Services. As such, we re ideally placed to help you embrace the very latest cloud-based collaboration technologies. And it doesn t end there. We re on hand to offer long-term support and advice for all your software needs, and we pride ourselves on getting to the heart of problems quickly and efficiently. /14

15 In order to promote the German language and culture in 98 countries worldwide, it is essential for our work to use simple and efficient communication solutions. At Goethe-Institut, we plan to deploy Skype for Business globally at more than 150 locations and, if possible, include Enterprise Voice. With the UC division of SoftwareONE, we have found a competent, reliable and strategically important partner for our project, which supports us in all matters related to the planning and operation of the global rollout of Skype for Business as a central communication solution. Ludwig Eggersdorfer, Group Leader IT Infrastructure (worldwide) / Computer Center at the Goethe-Institut /15

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