CashInsight Bridge Console

Transcription

1 CashInsight Bridge Console A continuous performance monitoring and remote device management solution The CashInsight Bridge Console helps monitor and manage your fleet efficiently and cost-effectively, increasing operational availability and providing real time performance data that enables proactive support and faster issue resolution. Utilising the Console within an existing in-house helpdesk or call centre environment, you are able to: monitor the status of your device fleet, view and act upon diagnostic reports and deploy system updates/upgrades for all, or selected devices. CashInsight Bridge

2 Advanced remote device management for improved operational performance one solution in a suite of many A consolidated software suite of supporting tools CashInsight is a complete financial services cash management application suite. The suite supports and enables the operation and servicing of cash handling devices, as well as tools for cash optimisation and general bank branch staff planning. The suite includes: CashInsight Assure, the benchmark in teller connectivity software. CashInsight Bridge, our remote device management solution. CashInsight Planner and Forecast, our range of business optimisation solutions. CashInsight Inform, our cash handling data analysis tool. The CashInsight solution portfolio provides real operational benefits to end users, as well as IT and operations managers; while providing key executive insight into the effectiveness of operations, allowing financial institutions to maximise their return on investment in cash handling solutions. CashInsight Software and Services Portfolio Assure Comprehensive, easy-to-use teller application software that enables transactions via teller cash automation equipment Bridge Remote device monitoring and management to optimise equipment availability and performance Inform Enables advanced statistical analysis of cash handling data to provide business intelligence and aids informed decision-making Planner Business intelligence solution for optimisation of workforce staffing, ensuring the right people are in the right place at the right time Forecast Business intelligence solution to optimise the use of cash and reduce related costs across the enterprise VALUE Real-time impact Total system management Extensive operational view Continuous investment validation Maximising the value returned from your cash automation investment

3 Remote device management and performance monitoring Availability of cash automation devices is of paramount importance to any financial institution that has deployed cash handling solutions in their branches. The CashInsight Bridge Console helps monitor and manage your fleet efficiently and cost-effectively; thereby increasing operational availability and providing real time performance data. Utilising the Console within an existing in-house helpdesk or call centre environment, financial institutions are able to: monitor the status of their device fleet, view and act upon diagnostic reports and deploy system updates/upgrades for all, or selected devices. The Console provides data for proactive support, faster issue resolution and critical product health-checks, resulting in higher operational availability and teller satisfaction. This increases visibility of key performance indicators relating to individual equipment or for an entire fleet of devices. By analysing equipment status, the CashInsight Bridge Console supports a proactive service delivery model, and facilitates the scheduling of maintenance activities. Remote monitoring capabilities within the CashInsight Bridge solution maximise asset value through central customer control and deployment of software updates/upgrades, such as: currency pattern sets, configuration optimisation and/or firmware upgrades. CashInsight Bridge Console is not only available for newly purchased Glory products but also for previously installed supported products via the addition of the CashInsight Bridge hardware or software* upgrade. The upgrade connects the installed equipment through the customer s network to the CashInsight Bridge Console. * The need for a hardware or a software upgrade will be depending on the individual device. Please contact your local Glory office for technical evaluation. CashInsight Bridge Console A remote monitoring and management solution Management Services Intelligent user help desk support Remote firmware and pattern updates Activity journal capture and storage Event review and analysis System management for optimum daily performance Monitoring System Device alarms and alerts Real-time system status view Diagnostic remote control Assists intelligent service dispatch Effective problem resolution and faster return to service

4 Optimise the value of cash automation Optimising the value and investment made in cash automation requires a management solution that not only can detect operational issues, but can aid in their resolution and on-going event management. CashInsight Bridge enables helpdesk professionals and on-site staff to coordinate self-fix events of enrolled devices that could otherwise result in: unnecessary on-site visits by a technician, extended downtime and the subsequent inefficiencies of having a device non-operational, especially during peak business hours. Higher operational availability The CashInsight Bridge Console provides administrators an overall view of the enrolled devices installed within their organisation, whether at a branch level or enterprise-wide. The Console offers an immediate view of the operational status of each connected machine and, for TCRs, the cash inventory held within the device by value and denomination. Should a device require technical support, the CashInsight Bridge Console provides an alert to the financial institution s helpdesk, as an issue occurs, meaning no time is lost in communication of the error between the teller and the helpdesk; in addition, the helpdesk will have access to accurate, detailed information on which to base the resolution of the problem. For example, if a CashInsight Bridge alert suggests a sensor needs cleaning on a TCR, the helpdesk can inform and guide the teller to perform such a routine maintenance task, without the need for a technician. If a technician is required to service a unit on-site for more complex matters, the helpdesk can download and provide system logs to Glory s helpdesk, in order to expedite the diagnostic and error resolution process. With more detailed information available in advance, our Intelligent Dispatch approach ensures that we send a technician that has the required spare part, to avoid unnecessary repair delays. Remote diagnostics improves error identification and resolution, resulting in increased product availability. In addition, the quick resolution of issues ensures limited teller time is taken up by trying to resolve equipment issues and more time is dedicated to customer service. Example: Using CashInsight Bridge Console to resolve a device event Without Console Device event occurs Device event occurs Device down time Console Administrator receives an alert that an event has occurred Teller recognises an error has occurred on the device and calls their helpdesk Console Administrator supports teller to solve the issue by directing teller to take corrective action 09:00 10:00 11:00 12:00 13:00 14:00 Time delay waiting for technician to arrive Bank s helpdesk calls Glory and a technician is dispatched to the branch Technician arrives at branch to diagnose and resolve the issue Using CashInsight Bridge Console

5 Business protection and cost-efficient update deployment At times in a product s lifecycle, firmware and configuration updates may become necessary, whether this is to load new banknote pattern set updates or other modifications. The time taken to deploy such updates to a fleet of devices can be significant and costly if this needs to be done manually, one device at a time, via a technician visiting multiple branches. Quite often this requires devices to be removed from service during business hours, resulting in reduced counter service and deployment of additional security measures in the branch, all at additional cost. The process can be become inconvenient and potentially disruptive. To maintain devices in their best operational state, CashInsight Bridge Console can be utilised by the Administrator to remotely manage and deploy updates to a fleet of devices when required. Glory makes the required update available to the network administrator, who then deploys it remotely via the CashInsight Bridge Console. These updates are uploaded to the fleet of connected devices, in the background, without affecting unit availability. Once uploaded, the Administrator can select a time that is most suitable to install the update - usually outside business hours or at off-peak times to avoid disruption for the teller, the branch and its customers. Device update using CashInsight Bridge Console The update is deployed to each device by the Console Administrator who then decides when to activate this, ie; outside business hours or during off-peak times Upgrade is downloaded from Glory Upgrade is deployed to the CashInsight Bridge agent located inside each device in background mode The upgrade can then be activated on each device at an appropriate time for the branch Device update without CashInsight Bridge Console The update process is performed during business hours and needs to be repeated for each device in the branch, during which time, the teller is not able to serve customers Technician arrives to upgrade TCR during business hours Teller logs off and hands TCR over to Technician Technician loads upgrade to machine Process starts again for the next TCR in the branch TCR operational again Business protection and cost-efficient update deployment Early detection of product support needs Potential for remote recovery of issues to increase product availability Faster deployment of updates resulting in reduced customer disruption Remote delivery of banknote pattern sets and configuration updates

6 Typical usage scenario Service technician arrives at branch with prior knowledge of the issue and/or required parts 4 Journals/error codes sent to dispatched service technician Glory Customer Service 5 Updates/upgrades from Glory to Console Glory environment 1. CashInsight Bridge Console enables an estate administrator within the financial institution s environment to control their fleet of enrolled cash automation devices from an administrator workstation. 2. Using the status view of the Console, an Administrator is able to identify device issues and offer resolution support directly to the teller. 3. The CashInsight Bridge Console supplies business logs and error codes that can also be provided to Glory by the Console Administrator. 4 Glory provides phone-fix 3 Journals/error codes provided to Glory 4. Information provided by the Console then enables Glory to deal with and respond to potential issues by either prescribing a phone fix or to dispatch a service technician for on-site maintenance if the issue can not be resolved remotely. 5. Glory can make updates available to the Console Administrator, such as currency pattern set updates, for the Administrator to deploy to their fleet of devices as and when required. 1 5 Customer environment 2 Direct phone support to teller to resolve issue Branch 1 Branch 2 Branch 3

7 The system status of connected devices provides key diagnostic and self-fix information. The Asset Overview shows a summary of the connected devices and their current status. The latest status information is available by device, including firmware and software updates.

8 CashInsight Bridge Console enables your staff to co-ordinate self-fix events of enrolled devices avoiding unnecessary and expensive on-site visits by a technician and extended downtime during peak business hours. Cash inventory of each connected device is viewable by unit or from a branch, region or enterprise-wide basis. Screen resolution Server Client System memory (minimum) The recommended operating systems appear in the following list: Less than 50 devices: Minimum: Microsoft Windows 7 or 8 Professional Edition (32-bit or 64-bit). Recommended: Microsoft Windows Server 2008 R2 or later More than 50 devices: Microsoft Windows Server 2008 R2 or later. Microsoft Internet Explorer 11.0 only (no previous versions) Mozilla Firefox latest version Google Chrome latest version Minimum system requirements: Specific minimum operating system, hardware, and software system requirements depend on the number of monitored devices. Less than 100 devices: 1 CPU, 2 gigahertz (GHz), 2 gigabyte (GB) RAM, 250 GB or more available disk space devices: 2 CPUs, 4 GB RAM, 250 GB or more available disk space. More than 500 devices: 4 CPUs, 8 GB RAM (must be scaled if overloaded), 250 GB or more available disk space. * CashInsight Bridge Console is compatible with RBG-200, Vertera 5G, Vertera 6G, GDB-100 (no HMI), 1st and 2nd generation Ntegra products, Ntegra Compact, USF-50, USF-50S and USF-200, UW-F Series and GFS-200. Related solutions... VERTERA 6G Vertera 6G teller cash recyclers deliver a simple, fl exible, comprehensive and integrated teller automation solution. NTEGRA RANGE Highly reliable compact and portable desktop solutions delivering unprecedented effi ciency savings. RBG-200 SERIES The RBG-200 series offers a unique and fl exible design, allowing it to be confi gured to meet a wide range of banknote processing requirements. Glory, Infinity View, 1 Hazelwood, Lime Tree Way, Chineham, Basingstoke, Hampshire RG24 8WZ, UK +44 (0) info@uk.glory-global.com glory-global.com DS-CASHINSIGHTBRIDGECONSOLE-0918_6.0 Glory Global Solutions is part of GLORY LTD. This document is for general guidance only. As the Company s products and services are continually being developed it is important for customers to check that the information contained herein includes the latest particulars. Although every precaution has been taken in preparation of this document, the Company and the publisher accept no responsibility for errors or omissions. The Company and the publisher accept no liability for loss or damages resulting from the use of the information contained herein. This document is not part of a contract or licence save insofar as may be expressly agreed. All capabilities and capacity and throughput figures are subject to note/coin size, note/coin quality and process used. GLORY is a registered trademark of GLORY LTD. in Japan, the United States of America, and EU. Microsoft, Windows, Windows Server, Internet Explorer and the Windows logo are trademarks, or registered trademarks of Microsoft Corporation in the United States and/or other countries. Firefox is a registered trademark of the Mozilla Foundation. Google Chrome is a trademark of Google Inc. All other trademarks are owned by the GLORY Limited Group of companies. Glory Global Solutions (International) Limited 2018.