Intelligent Business Solutions

Transcription

1 Intelligent Business Solutions

2 Wine Logistix Wine business from one source and everything that goes with it. qualified online marketing and multi-client customer service. Wine Logistix GmbH being a part of the Vinexus group of companies is doing pioneer work in e-commerce and will continue to actively shape the market with its innovative service concepts. Since its foundation in 2007, the company has grown continually, yet at the same time has remained privately owned and non-corporatist. We, the Wine Logistix GmbH, offer high-capacity, modular and professional services: state-of-theart IT and logistics systems as well as By means of the brand winecommerce we establish lastingly innovative ecommerce concepts within the wine market and increasingly also outside of the wine sector for our own companies as well as others. Our clients are our partners: We work together with them and for them and prove our proficiency and skills on a daily basis. Independent IT processes, sophisticated logistics systems as well as innovative marketing strategies mean that we are a reliable trade and service partner for numerous renowned companies in different sales channels. Thanks to our young, motivated and international team collaborating efficiently and inter-departmentally we can guarantee the best-possible project processing. Interface with your ERP system Developing and customizing online shops Mobile commerce Regulating distribution channels Support & supervision CONSULTING IT OUR SERVICES: Central buying Access to complete assortment (longtail) More than 6000 wines More than 1000 wineries Pick & pack, shipping ASSORTMENT Drop shipping / fulfillment Consignment Storage LOGISTICS MARKETING Strategic e-commerce project consulting IT architecture consulting Shop & project conception Online marketing Design Content Lifecycle management Customer loyalty programs ACCOUNTING CUSTOMER SERVICE Client oriented service for customers & partners Returns management Customer care chat Ticketing system Processing of payment transactions Customer management Reminder Debt collection Intelligent solutions. Everything. From one source.

3 Logistics Our logistics and fulfillment service is the ideal solution for those who want to focus on their core area of expertise: producing and selling their products. The concept is as simple as it is brilliant: Here on site in Langgöns centrally located in the heart of Germany we store your products and take care of the efficient handling of your customers orders. From the receipt of incoming orders to pick & pack and shipping we attend to the complete order processing for you. Fast, secure, discrete and thanks to our ExtraNet connection at all times transparent. PICKING & PACKING Well-thought-out & optimized. Quick & efficient Fully automated processes Paperless warehousing PACKAGING A safe thing. Shipping in client s own or neutral cardboard packaging (custom-labeled or white-labeled) Shipping in original winery packaging possible Enclosing brochures and flyers possible SHIPPING Reliable. Inexpensive. Quick. Professional shipping Europe-wide Same-day delivery possible Real-time connection to dispatchers Customs clearance / export certificate as needed DROP SHIPPING / FULFILLMENT Individual complete solution. No costs for storage and personnel for you Professional returns management Fully automated interface to partners and dispatchers Customer Service A team close to the customer. CONSIGNMENT Full service. Access to additional online sales channels, B2B as well as B2C Multi-client inventory management Shipping in your name and for your account Recurrent billing for services and withdrawal of goods Professional returns management, breakage-handling and disposal Individual shipping (low-volume, large-volume, pallet) to fit the needs of the HoReCa sector We value your customers! Our award-winning customer service acts solution-oriented at all times and has an open ear for all customer concerns. Our customer service staff consult upon the right product for the right occasion or provide information on the current delivery status of orders. We notice the customer as soon as he enters your online shop, and care to his needs. Unobtrusive, personal and customer-oriented in every way. CARE FOR CUSTOMERS & PARTNERS Friendly & professional. Customer contact via telephone, & chat 24/7 order hotline RETURNS MANAGEMENT Trouble-free. Processing damages Disposing & utilizing damaged goods Restocking Unwinding CUSTOMER CARE CHAT Quick & direct. Zopim TICKETING SYSTEM Service oriented. Zendesk workflow optimization via automated actions Innovative. Flexible.

4 IT Services The IT department is our foundation and our driving force! Our highly skilled IT staff develops tailor-made software solutions and automated processes. We focus on well-proven concepts and add our own developments adjusted to your requirements. SOFTWARE DEVELOPMENT We develop solutions Conceptual IT consulting Individual IT architecture Development of customized interfaces Tool development & shop integration Conception & controlling of processes and projects SHOP SYSTEMS Shopware (certified Shopware partner) Magento Powergap We provide tools on a rental basis, implement interfaces and create transparent, flexible structures exactly fitted to your needs. Our IT specialists do not only develop but they also answer your questions. We support you in finding solutions and do not leave you alone after the successful implementation of a project. ABAKUS intermediary between systems. Multi-client e-commerce platform as middleware between shop system / ERP/ add-on software Controlling of sales channels Integration of interfaces FIBONACCI professionalize your Google advertising. Automated generation of Google AdWords AdWords bid management EXTRANET our administration centre. Supplier connection / VMI, partner connection and billing Processing of purchase and sales orders / track & trace Action management Item registration and maintenance Sales and inventory controlling Procurement Reporting PIM (Product Information Management) individual item maintenance. Central multi-channel data management Distribution to different shopping platforms e.g. amazon (prices, currencies, languages) Controlling of campaigns, promotion planning, statistics, exception handling CERTIFIED TEMPLATE ENGINEER Consulting We develop your strategy for success. We advise in all questions concerning state-of-the-art e-commerce processes up to developing strategies for your company s e-business migration. What is special: our advice and recommendations stem from real life experience because we think, plan and practice the end-to-end idea over process chains and systems starting with the digital acquisition, the customer lifecycle up to distribution logistics. Marketing All marketing services from one source. We offer you full service! Starting at a modern shop design, to contemporary online shopping modules up to individualized customer loyalty programs we know the success factors! Our experts create a marketing concept for you that is fully fitted to your requirements and demands. You decide which tool is the right one for your purposes. New interesting combinations are welcome in the marketing mix and make for successful outcomes. Campaigns are composed for you individually, running times are coordinated with your planning and at the end there is a reporting documenting your success. ONLINE MARKETING target group oriented. SEM, SEA, SEO, Google AdWords administration Affiliate marketing & re-targeting Newsletter marketing A/B testing, heat mapping, data analysis, competition analysis DESIGN online & offline. Web sites (desktop & mobile) Stand-alone shopping sites Landing pages, banners, teasers, newsletter Flyers, brochures, magazines CONTENT We write success stories. Landing pages, editorial, content specials Blog texts Social Media LIFECYCLE-MANAGEMENT on-page & off-page. Event-driven targeting (behavioral targeting) Cross-media targeting -Marketing CUSTOMER LOYALTY PROGRAMS Loyalty is rewarded. Loyalty program, gamification, engagement Transparent processes for your business. Tailor-made concepts.

5 REFERENCES OUR PARTNERS: CELLARCAVE and many more... Perchstetten Langgöns Germany Phone: info@wine-logistix.de Intelligent solutions. Everything. From one source. Transparent processes for your business. Innovative, flexible.