Beyond XML The 3 i's of Information Sharing. Carrie Young Chris Litton

Transcription

1 Beyond XML The 3 i's of Information Sharing Carrie Young Chris Litton

2 Introductions Overview of Information Sharing Service Design ILJAOC Project Case Study Key Success Factors to a Successful Service Design Q&A

3 INTRODUCTION TO SERVICE DESIGN

4 What is Service? Design?

5 3 i s of Integrated Justice Information Exchange Information Management Information Access Information Exchanges Interagency / Intersystem Analytics Master Name Index (MDM) Content Management User Experience (Unified Viewer / Portal) Notification & Event Tracking (Interagency Workflow) Federated Identity & Policy Management Federated Query Integrated Justice Security (Audit and Logging) Reference Architecture Standards Based (NIEM, GRA, GFIPM) Strategic Partnerships

6 Balancing Stakeholder Needs Time Available User Needs Information User Experience Business Needs Total Economic Impact Business Needs

7 Justice and Homeland Security Integration System Justice and Homeland Security Integration System CASE STUDY

8 About the Client The Integrated Law and Justice Agency for Orange County (ILJAOC), is a consortium of 25 independent Justice and Public Safety related agencies in Orange County, California. The Project is a county-wide effort to integrate the diverse information systems of all criminal justice agencies in the county. Funded by a COPS Technology Grant allocated by the Federal Government.

9 About the Project Phase 1 of the project included establishing a webmethods integration platform and the necessary infrastructure for future phases of the project integration services. This phase also included a pilot to implement an electronic Probable Cause Declaration Form (PC Dec).

10 About the Solution The Law Enforcement Agencies can either fill-out and submit the PC Dec through a Portal to Court, or use their internal systems to produce a NIEM compliant XML PC Dec and submit it using a web service. Judges review the forms online via the portal and submit their decision electronically. The portal uses to notify Arresting and Custody officers of these decisions. A PDF version of the form is created and submitted to the Court content management system, using a web service.

11 Successes The electronic PC Dec completed user acceptance testing and has now gone into production in one pilot Law Enforcement location and the Superior Court of OC. The PC Dec is currently being rolled out in phases to the other 19 Orange County police departments.

12 Lessons Learnt Lessons Learnt: Lesson: #1 Good Vision Lesson: #2 Buy, don t build Lesson: #3 Tech Standards Lesson: 4# Stakeholder Engagement is Critical Lesson: 5# Implementation Services/Change Management Lesson: 6# Good UX Lesson: 7# ID Management

13 10 KEY FACTORS FOR A SUCCESSFUL SERVICE DESIGN

14 Business Outcomes Measurable Objectives Defined Success Criteria Define a Long Term Business Vision

15 Defined Business Vision Strategy for long term goal Don t try to do it all in the first project Clear Business Outcomes Technical Requirements aren t Business Outcomes Measurable Objectives Define quantifiable objectives to measure success

16 Incremental Frequent Feedback Loops Multi-Phase Adopt Appropriate Project Management

17 Project Management Multi-phase projects broken down into smaller units of work. Managed risk with iterative development.

18 Enterprise Architecture Defined Roadmap Holistic Align all Projects Within a Long-Term IT Strategy

19 Enterprise Architecture IM/IT Strategy Governance and Management Strategy and Benefits People, Process and Technology Change Stakeholder Engagement and Communication Enabling Technologies Enabling Technologies Financial Systems & Reporting Business Architecture Organization Performance & Controls People Processes & Policies

20 Re-use Re-use Re-use Framework Technologies save time and save redesign

21 Leverage Framework Technologies - don t build everything from scratch Can t afford to waste time or money building and implementing the same solutions being used elsewhere Reuse is an integral part of every engineering discipline: Mechanical engineers do not design a combustion engine from scratch for each car rolled off an assembly line; Aerospace engineers do not build solid rocket boosters from ground zero for each space shuttle. Using existing framework technologies can be costeffective and require minimal effort and expense to maintain

22 Accountability Alignment Risk Management Reporting Never Underestimate the Importance of Good Governance

23 Governance

24 Stakeholder Matrix Collaboration Strategy Actively Engage Stakeholders

25 Stakeholder Engagement

26 NIEM GRA GFIPM Technology Standards Increase Chances of Success

27 Tech standards (like NIEM), reusable NIEM exchange developers follow the same methodology, an exchange that is developed for one organizational business requirement could be reused, partially or fully, for a different need within that organization or another

28 User Centered Design Usability Engineering User Assistance User Experience is Key to Adoption

29 Good User Engagement (UX)

30 Identification Authentication Authorization Identity & Access Trust is a Critical Enabler

31 Identity and Access Management 1. Identification Asserting Your Identity / Making a Claim I m Rob Clark I m officer# I m a booking officer 2. Authentication Verifying Your Identity Claims ID Proofing Trained, Certified Certificate of Practice / Good Standing 3. Authorization Granting Access to Secured Resources Based on Validated ID Claims Victim / Witness Transcripts Lab Results OUTPUTS ASSURANCE OF IDENTITY ASSURANCE OF CONTROL ASSURANCE OF INTEGRITY JUSTIFIED USE AUTHORIZATION ACCESS SERVICE DELIVERY SECURITY GRANTING OF STATUS GRANTING OF AUTHORITY ENFORCEMENT AUDIT COMPLIANCE

32 Communication Training Change Management Implementation Services Are Critical Success Factors

33 Implementation Services Change Management Collaborative interactions take place through networks, not hierarchies Training Reduced cost through good UX and reusable frameworks Communication Stakeholder engagement using effective communication strategies

34 In Summary 1. Define a Long Term Business Vision 2. Adopt Appropriate Project Management - Incremental not Agile 3. Engage as part of a Holistic Enterprise Architecture IM/IT Strategy 4. Leverage Framework Technologies 5. Never Underestimate Importance of Governance 6. Actively Ensure Stakeholder Engagement 7. Utilize Tech Standards (like NIEM) 8. Good User Experience Design (UX) is Key to Adoption 9. Security and ID Management through a Trust Federation with partners is a Critical Enabler 10. Implementation Services are Critical Success Factors Communication, Training and Change Management

35 QUESTIONS?

36 Carrie Young Chris Litton