Accelerate Your Digital Transformation With The Help Of SAP Enterprise Support

Transcription

1 Accelerate Your Digital Transformation With The Help Of SAP Enterprise Support Mateus Möllmann & Marcos Fidelles, Customer Success ES & PC, SAP Labs Latin America July 04 th, 2017

2 What do we hear from customers How can we manage our hybrid landscapes in the interim? How can we drive value from support and match the support offering to our specific goals? How can we proactively control critical processes? CXO 24x7 How can we improve our business and IT operations? How can we move smoothly to digital business and the cloud? How can we succeed in the digital economy? 2

3 Digital transformation is a top priority of the CEOs of Global 2000 enterprises will have digital transformation at the center of their corporate strategy. of business-to-consumer companies will create immersive, authentic, omni-experience transformation for customers, partners, and employees. 66% 80% 60% of Global 2000 companies will double their productivity by digitally transforming many processes from human to software-based delivery.* SAP and SAP Enterprise Support help you transform your business successfully Move to the cloud SAP S/4HANA as your digital core Become a Digital Enterprise * Source: IDC - Digital Transformation FutureScape 2016: Worldwide Predictions 3

4 SAP Enterprise Support: Customer success and rapid adoption of innovation Demand for technology skills is high, but skills development is lagging behind Only 17% of companies say their staff has the skills necessary for digital transformation 1 Only 50% of employees believe the skills they have now will be needed in the future 2 Only 48% of employees cite that their company provides ample training on the technology they need 3 Only10% of organizations have implemented a training or recruitment program to close the skill gap 4 4

5 SAP Enterprise Support: Customer success and rapid adoption of innovation Collaboration Empowerment Innovation and Value Realization Mission-Critical Support Proactive and preventive support SAP Enterprise Support Across all deployment options On-premise Hybrid Cloud 5

6 Build the skills that build value through the SAP Enterprise Support Academy Empowerment. SAP Enterprise Support Academy empowers you to build the knowledge and skills needed to maximize the benefit of your SAP solution, no matter your choice of deployment. Platform. Easily access SAP Enterprise Support learning content and services. People. Stay up-to-date by leveraging expert content in various delivery formats and levels of detail. Practice. Let us help you boost collaboration between business and IT units by addressing different functional roles and assisting in creating business cases and value. 6

7 SAP Enterprise Support Academy: Available delivery formats Expert-guided implementations (EGI) Guided-discovery tutorial Meet-the-expert sessions (MTE) Meet-the-expert replay library Accelerated innovation enablement (AIE) Guided self-services (GSS) QuickIQs Continuous quality check and improvement services Best practices 7

8 Realize business outcomes through collaboration with SAP experts Collaboration. Receive guidance from SAP support experts by interacting with them through the awardwinning SAP Enterprise Support value map program. The support advisory team guides you during mission critical situations. Support experts. Get valuable advice from our team of 8,000+ experienced support experts, backed up by 15,000+ developers globally. SAP Enterprise Support value maps. Leverage 10+ value maps to quickly identify the relevant SAP Enterprise Support services, tools, and expertise for your business needs. 8

9 Deliverables SAP Enterprise Support value maps: Your fast lane to support expertise SAP Enterprise Support value maps help you quickly identify the relevant SAP Enterprise Support services, tools, and expertise for your business needs. Guided approach Select the SAP Enterprise Support value map topic that addresses your business challenge, discover your individual road map, and use the SAP Enterprise Support offerings step-by-step to reach your objective. Social collaboration On-demand expertise through a cloud-based social collaboration platform (SAP Jam) connects you directly with SAP experts and peers. Expert access Obtain guidance from the SAP support experts who moderate each value map group. Empowerment Build the knowledge and skills you need to successfully manage your transformation to the digital economy. 9

10 Run SAP Solution Manager Value Map Objective-based approach* SAP Enterprise Support Value Maps SELECT YOUR OBJECTIVE DISCOVER IMPLEMENT CONFIGURE OPTIMIZE & EXTEND OBJECTIVE ACHIEVED Example: Install or upgrade your SAP Solution Manager to the new release 7.2 What s new in SAP Solution Manager 7.2 SAP Solution Manager 7.2 Roadmap Must know for SAP Solution Manager 7.2 on SAP HANA Get ready for SAP Solution Manager with Guided Discovery Tutorials (GDT) Meet-the-Expert (MTE): SAP Solution Manager 7.2 Installation, Upgrade and Maintenance MTE: SAP Solution Manager 7.2 in a nutshell Expert Guided Implementation (EGI) Technical Upgrade to SAP Solution Manager 7.2 Expert on demand for SAP Solution Manager Installation SAP Quick Sizer SAP Solution Manager Configuration Wiki MTE: Diagnostics in SAP Solution Manager Infrastructure Overview MTE: How to read and work with SAP EarlyWatch Alert Report Expert Guided Implementation (EGI) Basic Configuration for SAP Solution Manager 7.2 Managed System Configuration Checklist MTE: Configuration of Service Delivery Readiness in SAP Solution Manager SAP Solution Manager Readiness Check Best Practices: Basic Setup for Monitoring SAP-Based Hybrid Solutions SAP Solution Manager 7.2 Simplified Upgrade and Migration to SAP HANA Example: SAP Solution Manager 7.2 successfully implemented, and configured for usage and service delivery. *) Not all steps in value map mentioned here Check out our new SAP Jam Tutorial (also available for download) 10

11 Run SAP Solution Manager Value Map Required investments from customers* OBJECTIVES HUMAN RESOURCES (100% workload) TIME PROJECT DURATION (summarized effort) Discover the latest information about SAP Solution Manager FTE 16 hrs 2 days Install SAP Solution Manager** 1 FTE 80 hrs 2 weeks Configure SAP Solution Manager** 1 FTE 80 hrs 2 weeks Set up SAP EarlyWatch Alert and service delivery readiness** 1 FTE 16 hrs 2 days Integrate cloud systems with SAP Solution Manager** 1 FTE 8 hrs 1 day Embed SAP HANA systems in SAP Solution Manager FTE 8 hrs 1 day Design Processes with process management tools* (# of process chains up to 6) 2 FTEs 480 hrs 6 weeks Analyze effort with change impact analysis Project team Depends on scope Depends on scope Plan test cases with SAP Solution Manager 2 FTEs 320 hrs 4 weeks Execute and analyze test cases Project team Depends on scope Depends on scope * Estimates on this slide are based on current experiences considering average SAP basis and SAP Solution Manager knowledge on customer side **Objectives are valid for SAP Solution Manager 7.1 and 7.2 releases 11

12 SAP Enterprise Support Value Maps, other opportunities Cloud Value Maps SAP JAM SAP S/4HANA Cloud Edition SAP SuccessFactors Application Lifecycle Management (ALM) Value Map Technical Monitoring & Alerting Change Control Management Further general available Value Maps RUN SAP Solution Manager SAP S/4HANA & SAP HANA SAP Fiori & Digital Platform Business Decision Makers Analytics Solutions Data Volume Management Security Custom Code Management 2 min Video Demo Frequently Asked Questions 12

13 How customers benefit from SAP Enterprise Support Academy Customer Objective Resolution Benefit Usinas Siderúrgicas de Minas Gerais S.A. Improve visibility across the complex software landscape for better IT management Applied technical monitoring functionality of SAP Solution Manager and optimized custom code using a custom development management cockpit 98% Faster controlling transaction (CKMVFM), from 450 minutes down to 7 minutes. Marisa Lojas S.A. Reduce total cost of ownership by minimizing database size Guided Self-Service for Data Volume Management and learning content of the SAP Enterprise Support Academy program 20% Reduction in database size. Stara S/A Indústria de Implementos Agrícolas Establish technically robust operations for SAP SuccessFactors solutions Developed a tailor-made engagement plan, including project content, that met Stara's needs 50% Faster performance. Sources: 13

14 Drive innovation and get more value from your SAP investment Innovation and value realization SAP Enterprise Support provides a wide range of services and tools to help you realize more business value and to accelerate the adoption of new innovations. Customer value experience tools Realize value opportunities by leveraging available tools focused on innovations and business outcomes. SAP Solution Manager Efficiently manage IT and smoothly introduce new functionalities for meeting business requirements. SAP Enterprise Support Advisory Council Co-innovate with SAP to become an early adopter of support innovations and to help improve the support offering. 14

15 The Value of SAP Solution Manager 15

16 SAP Solution Manager Value Report SAP Solution Manager Value Report Business Case Support for: Already implemented functional areas on 7.1 Implementation of new functional areas planned 7.2 upgrade efforts Yearly Benefits One-time implementation efforts Yearly Benefits Amortization Note: The usage of all SAP Solution Manager functional areas is included in SAP Enterprise Support and SAP Product Support for Large Enterprise. 16

17 IT Business IT Business SAP Solution Manager Value Report, Calculation Basics Benefit categories during the Solution Life-Cycle: YEARLY BENEFITS AMORTIZATION After the implementation the solution delivers yearly benefits for business and IT. The effort amortization point is reached when the one time efforts are earned by the yearly benefits. After this point the net value is positive. PD Money Yearly benefits 17

18 SAP Solution Manager Value Report Best Practice + Experience from other SAP customers and SAP = Partners Your data provided via order form: SAP Solution Manager implementation status and plans IT operations information Business Case support: Yearly Benefits, implementation or upgrade efforts Best-practice source for benefit and effort calculation: SAP customers, and SAP Partners. The results are example calculations other customers have reached. It cannot be used as an official offer from SAP see the legal disclaimer. 18

19 Customer Value Experience Tools

20 Customer Value Experience Tools Improvement potentials Assess your situation and identify potential value Innovation recommendations Identify relevant incremental and breakthrough innovations Experience Measure success and value realization Pathfinder Innovation recommendations, key business process improvements and areas of IT optimization SAP Enterprise Support Opportunity report Business process benchmarking and improvement potentials Business Scenario Recommendations for SAP S/4HANA Simplified business processes with SAP S/4HANA Support Value Realization report Measure value realization against baseline SAP Solution Manager Value Calculator IT TCO optimization with SAP Solution Manager (incl. efforts to upgrade to 7.2) Innovation Discovery Improvements, enhancements and new functionality for SAP products * Additional customer consent on data access and usage might need to be signed SAP Fiori Apps Library & Recommendations Recommendation of relevant SAP Fiori apps to enable new user experience 20

21 Pathfinder: Introducing The Executive Summary What s new and relevant for my core SAP ERP system? 1 Enhancement recommendations Focus: SAP Fiori and functional enhancements 2 Ideas for breakthrough innovation Focus: cloud extensions and SAP S/4HANA 1 2 YOU 3 Optimization recommendations for LoB and IT Focus: business process optimization, IT TCO reduction 3 21

22 SAP Innovation and Optimization Pathfinder 22

23 SAP Enterprise Support Advisory Council

24 SAP Enterprise Support Advisory Council SAP Enterprise Support Advisory Council enables you to become an early adopter of the latest support innovations and to directly influence SAP s offering in a meaningful way based on your own requirements. Early adopter Co-Innovation Pilot new offerings Expert access Close Collaboration Direct feedback Direct influence Customer Co-Investment SAP Transparency Discuss and share ideas with SAP experts and other customers in SAP Enterprise Support value maps and remote & onsite workshops 24

25 SAP Enterprise Support Advisory Council SAP Cloud Solutions Integration SAP S/4HANA Business Innovation powered by SAP Cloud Platform Key focus on SFSF Initial focus on SFSF Key focus on S/4HANA Cloud Focus on IoT & Fiori in the Cloud Drive innovation adoption (new functionalities & additionally implemented SFSF modules) Ensure adherence to best HR business practices Guide customers to realize business benefits Identify gaps and work with SAP on a proof of concept Starting point is SaaS-focused, triggered by SFSF, to be extended to Hybris C4C Provide consultative guidance on integration architecture to onpremise / hybrid customers Develop a proof of concept / pilots for integration go-live check, basic end-to-end technical scenarios Collaborative Jam platform planned to act as pilot for integration topics (not an official value map) Less technical focus initially but instead provide discovery services to help outlining the benefits to customers of switching to SAP S/4HANA Cloud Develop a comprehensive collaboration and support model for our SAP S/4HANA Cloud customers Provide best practices and pilot services on how to establish SAP S/4HANA as the digital core to enable your digital transformation Develop Enterprise IoT strategy covering discovery and roadmap services to start the IoT journey Receive a proof-of-concept and adopt SAP Predictive Maintenance & Service, Cloud Edition Map business requirements to SAP Fiori, Cloud Edition, and connect and use your own backend data Use SAP Cloud Platform to extend existing SAP on-premise solutions, to enable mobile scenarios as an outbound channel to reach consumers 25

26 Reliable end-to-end support across all deployment scenarios Mission-critical support Regardless of your deployment scenario and the issues that may arise, a cornerstone of SAP Enterprise Support is mission-critical support that provides rapid collaboration with support experts. SAP ONE Support Launchpad Access to support resources in a single, intuitive interface. By using customizable role profiles, the launchpad displays only relevant applications and insights to help ensure an efficient and userfriendly experience. 24x7 availability Count on our support 24 hours a day, 7 days a week, 365 days a year. Independent of your deployment model, CALL-1-SAP is your global toll-free telephone number for contacting SAP support. Service-level agreements Rely on minimized business disruption and accelerated problem resolution thanks to bestin-class service level agreements for a timely initial reaction and a corrective action. 26

27 Value of support Focus on business results and outcomes Continuous innovation of SAP Enterprise Support Mission-Critical Support Accelerated Innovation Continuous Improvement TCO Reduction + + Focus Business Results & Outcomes Seamless End-to-End Support Time Recent examples: SAP Solution Manager 7.2 successfully launched 100+ services and best practices available for SAP S/4HANA Collaboration with 160+ customers on key innovation topics through SAP Enterprise Support Advisory Council SAP ONE Support in hybrid landscapes: SAP Enterprise Support cloud editions in 50+ cloud offerings SAP ONE Support Launchpad (based on SAP Fiori) SAP Enterprise Support opportunity report and value realization framework SAP Enterprise Support value maps, especially for SAP S/4HANA and cloud introduction Enhancement pack 8 for SAP Business Suite 7 Continuous expansion of extension policies 27

28 Thank you. Contact information: Mateus Möllmann Enterprise Support Advisor SAP Labs Latin America Marcos Fidelles Enterprise Support Advisor SAP Labs Latin America