Bank of the Sierra stays in the black with the help of Eaton UPS and service plan

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1 Bank of the Sierra stays in the black with the help of Eaton UPS and service plan

2 I m not an expert (on power systems), Ruiz acknowledges. But they are. Jerry will give me recommendations and I can call him from time to time with a question. I appreciate his forthrightness, he adds. With that, I am able to make the right decisions.

3 Eaton customer service technician delivers expertise they can really bank on Regular preventive maintenance visits by Eaton field technicians ensure optimal UPS health Industry: Banking Application: Networking UPS: Eaton 9315 Service Coverage: ProActive Service Plan with battery PM and full battery coverage Eaton Field Technician: Jerry Calzada When it comes to downtime at California s Bank of the Sierra, there s no way to crunch the numbers and have them come out favorably. Without continuous high availability to its network equipment, the largest independently owned community bank in the heartland of the state would be unable to execute vital tasks, including completing customers business and personal transactions, maintaining online banking and bill pay, and extending loans and lines of credit. That s why the organization relies on an EatonT 9315 uninterruptible power system (UPS) to keep its critical systems up and running around the clock with added protection afforded by a preventive maintenance service plan from Eaton. The main core of our network runs on the UPS, and it s a good-size network, explains Joe Ruiz, vice president, director of support operations. That UPS is essential to our operations. It protects the whole shebang. Headquartered in southern San Joaquin Valley, Bank of the Sierra employs more than 500 personnel and operates 23 branch locations throughout Kern, Tulare, Kings and Fresno counties. Recently, its UPS solution was put to the test when the local utility provider was forced to shut down power in order to replace an underground cable. But when the power was cut during the pre-negotiated evening hours, the UPS responded. Our UPS stayed up and running for more than two hours, Ruiz reports, adding that the bank opted to turn off some non-essential equipment in order to extend runtime for more critical devices. Not only was Bank of the Sierra able to resume all of its regular operations

4 the next morning without any issues, the night shift was even able to continue working. Since its deployment seven years ago, Bank of the Sierra s 9315 UPS has not encountered a single problem, which Ruiz credits in part to annual preventive maintenance visits that are part of its ProActive Service Plan. The operations director also awards high marks to the Eaton field technician responsible for the UPS s ongoing health, Jerry Calzada. He s very familiar with us, and very familiar with the system, Ruiz says. It s really nice that we can so often get the same person back. Calzada s troubleshooting capabilities and product knowledge stand out to Ruiz, who compliments Eaton for ongoing, comprehensive training of its field technicians. I m not an expert (on power systems), Ruiz acknowledges. But they are. Jerry will give me recommendations and I can call him from time to time with a question. I appreciate his forthrightness, he adds. With that, I am able to make the right decisions. Earlier this year, for example, Calzada identified the need to replace some aging batteries within the After further discussion with its field technician, Bank of the Sierra opted to replace the entire string. Eaton field technicians have the extensive knowledge necessary to maintain Eaton UPS models When you start looking at dollars and cents and how long equipment will last, a little common sense goes a long way, Ruiz explains. Why just replace three or four batteries when it s more cost-effective to replace the whole set? If it s going to cost you sometime down the road anyway, isn t it better to start fresh with something new, rather than take a chance that it could fail when you really need the backup? Punctuality is another attribute that impresses Ruiz about his field technician. When we make an appointment and Jerry says that he s going to be here at a specific time, he s here, reveals Ruiz. I am a very punctual person, and I expect the same in return. The operations manager emphasizes that when it comes to service, personal relationship is paramount. Jerry is just a quality guy, he explains. He comes in and he does his job. A good, hard worker is difficult to find these days, Ruiz adds, but he is definitely that type. With the ProActive Service Plan complementing its UPS, Bank of the Sierra gains additional assurance of system uptime. A wide array of benefits is included under the plan, such as preventive maintenance inspections, annual power protection audits, remote monitoring, monthly performance reports and assessments of UPS parameters. Additionally, the service plan features 7x24 startup service,

5 corrective maintenance, an annual performance check, an annual power protection audit, and Web access to account information and site service activity. Furthermore, following each service call, Ruiz receives a complete report on the test results and status of the UPS, which he thoroughly reviews and shares with his IT department. For Ruiz, regular preventive maintenance is the clear choice to ensuring complete integrity of his UPS solution. We haven t needed any other types of service (beyond PM) because it runs very smoothly, he explains. When it comes to selecting a service provider, Ruiz says the most important factor is to engage a company with experience. You have to rely on companies such as Eaton to provide you with the right information and the right recommendations, he says. The business relationship with outside vendors is so important. Eaton 9315 UPS And Bank of the Sierra s relationship with Eaton is one that Ruiz expects will continue far into the future. I m a firm believer in if the wheel isn t broken or flat, why change it? he says. The service is great. I am very pleased with Eaton.

6 To read more customer testimonials about our network of field technicians, please visit AK HI WA OR NV CA ID UT AZ MT WY CO NM ND SD NE KS TX OK MN IA MO AR WI LA IL MS AL GA FL VT ME NH MI NY MA CT RI PA NJ IN OH DE WV MD & DC VA KY NC TN SC Eaton Corporation Electrical Sector 8609 Six Forks Road Raleigh, NC United States Eaton.com/UPSservices 2010 Eaton Corporation All Rights Reserved Printed in USA Publication No. SER77CSE / BC-13 May 2010 Eaton, Powerware and PowerChain Management are registered trademarks of Eaton Corporation. All other trademarks are property of their respective owners.