«ARE WE DISRUPTING OURSELVES?» Jörg Besier Managing Director, Accenture

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1 «ARE WE DISRUPTING OURSELVES?» Jörg Besier Managing Director, Accenture

2 ARE WE DISRUPTING OURSELVES? HOW AI SHAPES THE FUTURE OF THE IT INDUSTRY SWISS COGNITIVE TANK, ACCENTURE OFFICE IN ZURICH APRIL 12, 2017

3 Aren t we living in great times? 3

4 Digitalization connect, analyze, control everything and everybody 4

5 AI intelligent servants 5

6 AI intelligent software 6

7 AI more software and services 7

8 AI IS A PROPERTY OF A COMPLEX SYSTEM 4 Learn Human feedback Cause effect 1 Sense 2 Comprehend 3 Act Audio (Speech) Video (Photo, Movie) Digital (Log Data) IoT (Sensor Data) Touch (Fingerprint) Smell (Gas detection) Deep learning Machine learning Statistics / Analytics Rule sets / decision Commands appliances Triggers follow-up processes Display meaningful text Play translated speech Draw paintings Compose music 8

9 LEVERAGING ARTIFICIAL INTELLIGENCE MOST DISRUPTIVE TECHNOLOGY SINCE THE INDUSTRIAL REVOLUTION Systems that can sense, comprehend, act and learn are the basis for the five value levers. 1 Intelligent Enterprise Evolution Strategy Designing and Delivering AI-enabled Business and IT Strategies, to drive near-term value as well as to inform the long-term evolution through new business models and services 2 Intelligent Process Automation Driving Efficiencies and Effectiveness based on a combination of software Robotics and Machine Learning capabilities 3 Augmented Intelligence Leveraging AI capabilities to augment Human intelligence and enable workers to focus on what they do best- imagine, create, innovate. Especially help to propel innovation through an organization or market 4 Conversational Intelligence Delivering Superior user experience, built on Virtual Agent capabilities, integrated with Automation and Augmented Intelligence 5 Unlocking the Value of Dark Data Explore hidden business patterns in enterprise data of unprecedented scale and complexity leveraging machine intelligence technologies 9

10 How does this apply to IT services? 10

11 Consulting = give advice Technology = build a system Outsourcing = everything aas 11

12 Consulting give advice Actions 1. Gather and analyze (primary and existing ) data and search relevant best practices Automate 2. Combine advanced analytics and strategic thinking to derive actionable insights and prioritized action plans Enhance 3. Deliver interactive visualizations and demonstrations Enhance, Automate 12

13 Consulting give advice Accenture has an expert on every topic the question is, how to find them as quickly as possible 13

14 Consulting give advice Example Swiss Digital Index What we do The Digital Index measures the stance of digital transformation for the 100 biggest companies in Switzerland Collect most recent digital related industry pov s IBM WATSON Document Conversion & AlchemyLanguage API Define top 100 companies & relevant sources How we do it 1. Learn what digital transformation looks like from relevant publications 2. Crawl company websites, annual reports and news articles 3. Filter information based on keywords related to digitalization 4. Score information based on historical digital index data 5. Export for final analysis and ranking Digital related keywords IBM WATSON EXPLORER + AlchemyLanguage API + Natural Language Classifier API Filtered and rated evidence texts per company Final analysis and ranking Seed URLs LEGEND MANUAL WORK IBM WATSON Intermediate Outcome 14

15 Technology = build a system AI Enhanced AI Automated Gather requirements Design the system Build the system Test the system Deploy a system Program management 15

16 Technology build a system Example AI supported Testing Intelligent bots tap, type, and swipe through mobile applications while measuring performance and tracking the user experience. No setup, no code with results in minutes. Reduces the amount of regression testing to setup activities AI bots analyze app s complete UX and performance profile. Inspect every path taken through your app, and benchmark your performance against the competition. Example: appdiff ( 16

17 Outsourcing Everything aas Enhance: Resolve issues and execute client service Enhance: Transition knowledge and setup service processes AI Enabled Services Automate: Monitor processes and systems & manage SLAs Enhance: Identify innovation opportunities to enhance platform 17

18 Outsourcing = Everything aas Example MyWizard Accenture mywizard is a platform that integrates and retrieves data from different tools or applications, and translates them into information that is displayed on tiles, dashboards, and reports. Our cloud-based platform will bring technology and industry assets together and power it by analytics and AI. Cloud-based platform (Azure) with 550 servers 500 experts developed in 9 months 500+ technology tools and assets 500+ industry assets Neural computing based cognitive platform 6 virtual agents with machine learning capabilities and intuition intelligence Time machine with analytics, Bayesian, and probabilistic programming 100 engagements and active users 18

19 Outsourcing = Everything aas Example MyWizard VIRTUAL AGENTS GUIDE USERS WITH ALERTS AND RECOMMENDED STEPS TO ADDRESS THE ALERT AND LINK TO THE APPROPRIATE PLACE OF ACTION. Project Mgr. Dhruv Data Scientist Minerva Scrum Master Jeff Testing Agent Architect ATAL Modernization Engineer Dhruv, the Director of Delivery, addresses predefined alerts in the system, highlight the same to the project DL and project manager. Once the user chooses to pursue a particular alert, Dhruv will make remediation recommendations. Minerva, the data scientist, triggers when the user wants to address optimization business goals. Minerva can also trigger if threshold is crossed in pre-defined cases being monitored. Virtual scrum master, Jeff, enables the DL with the right decisions on the Sprints and release management. He manages high performance Agile delivery through alerts and recommendations. Scrum master will also selfheal routinely addressed issues. Testing agent helps Accenture's human testers work 40% faster by mining Accenture's test case repository to find those relevant for your application and industry. The agent also helps identify defect quickly and recommend solutions based on past defect fixes. It can provide people advice on a wide-range of judgementbased tasks, such as test planning, test coverage, prioritization, and even staffing. Atal is a technical architect and a self-learner and uses various machine learning algorithms to find and provide architecture components based on your project preferences from various implementations. Atal also helps in assembling draft version of your technical blueprint for your SP051 solution plan and/or Accenture Delivery Method-compliant (ADM) architecture documents for project implementation and provide answers to technical questions and provide advice on pitfalls with assembled architecture. She specializes in comprehensive analysis using algorithms and machine learning. It recommends a personalized future ready applications strategy that is best fit to achieve business priorities, in the most accelerated way, ensuring business continuity. The insights can be used to build a value case, assess risks, and prioritize which actions will result in the greatest business acceleration and the selflearning capabilities allow it to continuously improve. 19

20 Outsourcing = Everything aas mywizard Pilot Feedback and Value Testimonials mywizard is a very cost effective solution for our needs, especially in comparison to the solution we have been using up to now. AkzoNobel AO Engagement Overall, the platform provides a single source of truth from solution plan and enables us to create the project plan and automate the metrics submission. Singtel SI Engagement Benefit Realization: AkzoNobel: 1.50% effort savings overall Singtel: 4.3% effort savings overall Novartis: 1.68% effort savings overall 20

21 Chatbot for Accenture AI Homepage Internal and External use of a Chatbot to support employees and clients with finding answers and the right contacts to questions regarding emerging technologies, artificial intelligence and industry internet of things. 21

22 We will not be replaced by robots, we will need them to cope with our future 22

23 Yes, we are living in great times! Thank You! 23