Message Flow Monitoring. SAP Active Global Support

Transcription

1 Message Flow Monitoring SAP Active Global Support

2 Disclaimer This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent SAP SE or an SAP affiliate company. All rights reserved. Customer 2

3 Overview

4 Integration Monitoring Message Flow Monitoring Application Support Business Power User 2015 SAP SE or an SAP affiliate company. All rights reserved. Customer 4

5 Message Flow Monitoring Overview Centralizes all information relevant for application support and business power users in one application Hides complexity of different integration layers participating in single message flows Message Flow Overview Provides business user friendly integration visibility in complete message flow (including functional acknowledgements) Supports B2B as well as A2A integration scenarios Message Flow Details 2015 SAP SE or an SAP affiliate company. All rights reserved. Customer 5

6 Use Cases

7 Message Flow Monitoring for Business Users IDoc Message A send a Booking Order Request from Happy Travel to Airline AA via an PI Integration Scenario Has my request successful arrived the Airline AA? Have they accept my order via an confirmation message? As a I like to know: Scenario Description Booking Order Request from Happy Travel via PI Message to PI via IDoc to Airline AA Flight Booking Response from Airline AA via IDoc to PI via PI Message to Happy Travel Both Message Flows have the same Booking Order ID in there Payload In case of problem, I like to forward the issue. To who? To which system: ALE, IS, ABAP Proxy? 2015 SAP SE or an SAP affiliate company. All rights reserved. Customer 7

8 Message Flow Monitoring for Business Users Has my request successful arrived the Airline AA? Have they accept my order via an confirmation message? As a I like to know: Procedure Open the Message Flow Monitoring UI for my responsible Scenarios Use the payload search, e.g order number = In case of an successful transaction you will see the Booking Order Request and the corresponding Flight Booking Response Complex integration aspects like involved runtime components will be shown in a simple flow track 2015 SAP SE or an SAP affiliate company. All rights reserved. Customer 8

9 Collaboration between Business and Application Support As a I like to know: Procedure In case of problem, I like to forward the issue. To who? To which system: ALE, IS, ABAP Proxy? Open the Message Flow Monitoring UI for my responsible scenarios Use the payload search, e.g. order number = In case of problem, you will see a broken Booking Order Request The flow track shows that the error is related to the Integration Server Because technical problems Error in Receiver Side ABAP Application use create notification and forward to 2015 SAP SE or an SAP affiliate company. All rights reserved. Customer 9

10 Message Flow Monitoring for Application Support Business User What is the overall status of all business partner-tobusiness partner flows? Business User As a I like to know: Business User What is the overall status of the business critical flows in my landscape? Are there flows with errors? Application Support 2015 SAP SE or an SAP affiliate company. All rights reserved. Customer 10

11 Message Flow Monitoring for Application Support What is the overall status of the business critical flows in my landscape? Are there flows with errors? Overall status of my business partner-tobusiness partner flows As a I like to know: Procedure Open the Message Flow Monitoring for all available scenarios (but without payload) Check the overview page to get an overall status in my landscape Use context sensitive navigation from overview to the flow instances to analyze the broken message flows 2015 SAP SE or an SAP affiliate company. All rights reserved. Customer 11

12 Additional Features

13 Saved Search 2015 SAP SE or an SAP affiliate company. All rights reserved. Customer 13

14 Message Flow based Reporting Available KPIs Number of flows per flow type Number of flows per receiver (sender) participant Average processing time per flow type Number of flows with technical Acknowledgements Number of flows with functional Acknowledgements 2015 SAP SE or an SAP affiliate company. All rights reserved. Customer 14

15 Message Flow based Alerting Available Alerts Erroneous Flow Instances exceeding threshold Flow Instances exceeding E2E processing time Flow Instances with negative acknowledgement received Flow Instances with pending acknowledgement exceeding threshold High number of Canceled ( Erroneous, Scheduled) in the last 24 hr ( or 60 min ) Low number of Successful Instances in the last 24 hr (or 60 min) Scheduled Flow Instances exceeding threshold 2015 SAP SE or an SAP affiliate company. All rights reserved. Customer 15

16 Mobile App (SolMan 7.1 SP13) Lab Preview SAP SE or an SAP affiliate company. All rights reserved. Customer 16

17 Thank you 2015 SAP SE or an SAP affiliate company. All rights reserved.