Cabinplant Service & Support Programme

Transcription

1 Cabinplant Service & Support Programme Advantages to you: Single source supplier Available 24/7, 365 days a year Reduced total cost of ownership (TCO) Avoid unscheduled downtime with preventive maintenance Visit cabinplant.com

2 Cabinplant Service & Support Programme Service and support at your fingertips Cabinplant support and customer service recognizes the significant investment you have made in acquiring and implementing Cabinplant equipment into your production. We also understand that you want to take advantage of any new technology features and functionality to help you improve production. Our comprehensive service program provides you with the support needed to reach your goals. The Cabinplant Service & Support (CSS) programme is based on more than 4 decades of industry experience. With our CSS programme you are supported by Cabinplant s skilled technicians and in collaboration with you we identify and manage risks and ensure peak performance in your plant. Your performance our commitment With the complete range of CSS packages, Cabinplant guarantees the best service program for you. Cabinplant has the capability to achieve the maximum performance from your equipment, every day throughout its entire lifetime. Cabinplant is committed to building partnerships that produce lasting results. Throughout the duration of your contract, you benefit from a close partnership with Cabinplant. Our CSS programme teams are organized so that you can always plan your plant s schedule through one point of contact with us. 2

3 Cabinplant Service & Support Throughout the years, Cabinplant has supplied more than 5,000 projects to customers around the world. That is evidence of our experience, dedication and market knowledge. Once your processing equipment has been installed and thoroughly tested, we remain close at hand. Our service and support programme is your guarantee for immediate assistance in case of stoppage so we can minimize costly downtime. Contact: 24/ h Service & support: support@cabinplant.com Spare parts: spares@cabinplant.com 3

4 Cabinplant Service & Support Programme Service tailored to your needs Customize your solution to include preventive maintenance, emergency on-site service, and kits of critical components matching your individual needs, keeping your production up and running and enhancing your return on investment. We combine world-class expertise with local knowledge to provide you with high quality services to boost your uptime and performance. 24/7 availability You can reach us any time, day or night, by phone or . Our technical support specialists are ready to consult with you on questions of functionality and the application of our equipment and systems. Remote service provides support and diagnostics via data line to save you time and money. Technical support specialists directly access your system for real-time troubleshooting to provide maximum uptime. RELIABILITY AVAILABILITY CSS KNOWLEDGE Cabinplant Service & Support OPTIMIZATION Customized on-site training On-site training is excellent for groups or when one-to-one instruction is needed. When our expert visits your facility, the training will be conducted on your specific installation. Classroom lectures and trouble-shooting techniques specific to your installation are covered in detail during the session. Targeted product and system training provides the operator with hands-on experience. Dedication to your performance Our CSS programme is more than just maintenance and repairs. Once your installation is tested and running, we continue to improve it ensuring that you will profit from the ongoing development of our technology. Software updates enable you to take advantage of enhancements for the most current software versions. 4

5 CSS packages Our service and support products are customized, personalized and supplied at your factory by our expert service teams who have in-depth knowledge of your specific industry and applications. The service products are divided into four categories, making it easier for you to get an overview of available service products and select the service product suitable for your needs. CSS packages 24/7 Service & support Support Recommended spare parts kit Training, optimization and evaluation Scheduled on-site service 1 priority response time in case of onsite support 24/7/365 access to support Software up-date service On-site training, with free agenda 5% discount on all spare parts, and extra working hours Spare parts with 5% discount 4 working hours to exchange spareparts or make optimization Support with remote access and diagnose 5

6 Cabinplant Service & Support Programme 24/7 Service & support Inspection, on-site service & telephone support Support Telephone and online support 6

7 Advantages Reduced give-away Skilled operators Prevent downtime Optimum yield Immediate contact in case of emergency Online support Recommended spare parts kit Spare parts Training, optimization and evaluation Training of operators 7

8 Cabinplant Service & Support Programme 24/7 Service & support Inspection, on-site service & telephone support The service and support agreement covers service and support of your Cabinplant equipment. The purpose of a service and support agreement is to ensure continuous preventive maintenance of the equipment in order to prolong its lifetime and minimize the risk of production stops caused by lack of maintenance. Further Cabinplant can make proposals for current optimizations and improvements of your equipment at the six-monthly or annual service visits. This agreement also includes training of operators and technical personnel to provide your staff with practical and hands-on experience. With a service and support agreement you can reach us any time. Our telephone support is available 24/7/365 in case of need for support. Support Phone and online support We know that time is money. That is why you can get in touch with our customer service 24 hours a day, 365 days a year in case you have a problem with the Cabinplant equipment. We will assign a qualified technician to the matter and start finding a solution to the problem. In order to solve the problem, Cabinplant will make a line switching via Secomea to try identifying the cause. Remote service provides support and diagnostics via data line to save you time and money. In case you have a problem with the Cabinplant equipment, it is possible to contact our 24-hour hotline at or support@cabinplant.com 8

9 Recommended spare parts kit Spare parts A package of recommended spare parts gives you a little extra dependability and is the best way of achieving quick service or repair to save time and money. Cabinplant recommends you to keep a package of critical components in stock at the site of your new Cabinplant equipment to ensure continuous running, to have the possibility of quick repair, and to have spare parts ready for replacing parts that naturally wear out over time. Cabinplant will on request make a kit of recommended spare parts and deliver this together with your new equipment. Training, optimization and evaluation Training of operators Skilled people and qualifications is the key of all business success. Cabinplant provides on-site training to ensure that you get the most out of your production equipment. Through customized training in operating your Cabinplant equipment, a group of technicians and/or operators are trained at your facility. The training will be adapted to your requirements and to the exact application of your Cabinplant equipment. In that way we help you achieve the maximum performance of your Cabinplant equipment. 9

10 Our key areas of expertise within food processing Make the most of your raw material - we help you minimize give-away and maximize yield Here s a thought: How much extra food can we produce if we optimize the production processes all the way from harvest to the end consumer s table? And how can we improve and enhance our businesses if we are smart and precise in every step of the process? By handling food with care and intelligence, Cabinplant can help you get the most out of every piece of fish, meat, vegetable or the product you are processing. We have the technology to precisely measure, process, weigh and pack many food categories on the market today and we are confident that we have the expertise to develop solutions for the food products you are only just beginning to think about. Fish & Seafood Fruit & Vegetables Meat & Poultry Cabinplant provides complete solutions for the fish and seafood industry. We have a thorough knowledge of developing processing lines that minimize waste through gentle and optimal treatment of raw material. Our solutions for the fish and seafood industry cover all species and include reception of raw material, thawing, sorting and grading, cleaning, filleting, cooking and cooling, freezing, weighing, and packing. Cabinplant has experience within the processing of all types of vegetables and are aware of the different requirements related to each of them. Cabinplant s equipment sorts, grades, washes, mixes, weighs and packs many types of fruit and vegetables. We focus on gentle product treatment to ensure high quality in the final product. Cabinplant provides a number of solutions for cost-efficient weighing, filling and packing for fresh and sticky, marinated or not marinated meat products. We tailor-make our solutions to match individual requirements and our track record includes innovative solutions for handling poultry with or without bones and pork and beef in cubes or chops. 10

11 Dairy Food Convenience Food Challenge us... Cabinplant s solutions meet the ever increasing demands for hygiene and product yield. Cabinplant s solutions for the dairy industry cover shredding, cutting, weighing, filling and packing of various cheese products. Cabinplant has the expertise to develop production lines that will help you manufacture finished products that live up to your demands for quality, speed and economy. We provide solutions for weighing, filling and packing of various readymade meals. Cabinplant is a strong, global solution provider with almost 50 years of experience in the food industry. We provide tailor-made processing solutions for a wide range of products. Our experience and technical knowhow is our greatest advantage, and yours. We look forward to your challenge. 11

12 Visit cabinplant.com Cabinplant A/S Roesbjergvej 9 DK-5683 Haarby Denmark Tel. : /7: cpi@cabinplant.com Pioneering food processing since 1969 Cabinplant is a leading global provider of tailor-made processing solutions for the food industry. Our main focus areas are within fish & seafood, fruit & vegetables, meat & poultry and convenience foods. Additionally, we provide multihead weighing and packing solutions for a wide range of industries. In close cooperation with our customers, we develop, manufacture and market innovative process and packaging machines with built-in knowhow that optimize yield, throughput and product quality. We are a global company with headquarters in Haarby, Denmark, and we employ more than 300 people and have subsidiaries in Germany, Spain, Poland and USA as well as a sales network of agents in more than 40 countries worldwide.