Curriculum Vitae. Alena Pultarová Date of birth Telephone number

Transcription

1 Curriculum Vitae Name Alena Pultarová Date of birth Nationality Czech Education Master s Degree Telephone number Alena@Pultarova.com Skype ID alenapultarova Website IN A NUTSHELL 10 years of experience within diverse areas of Marketing, Sales, Business Development and Service Fulfilment skills extending Management Prospects within Market Potentials to Achieve Targeted Revenue Milestones Identifying new process improvement opportunities, KPIs forecasts and end-to-end L2O process to management Building Statistical and Analytical platforms to measure both sales efficiency and revenue to companies stakeholders ORACLE, SAP ARIBA, Salesforce Creating and auditing proposals for new opportunities and existing clients Preparing and Distributing Education & Awareness Programs serving defined business and marketing strategies of the company Company Identity, Profile Alignment and Development Analyzing Market Trends and Preparing Marketing Strategies Planning, Designing and Production of Events and Marketing Campaigns Employing Website Design, CSS, HTML skills I have to serve the marketing strategy of the companies I was part of by implementing company footprint online Proven record of revenue generation in both existing customers and new leads generation for the company Languages: English, German, Czech, Slovak, Spanish, Russian, Arabic 1

2 EXPERIENCE present Bridges Environmental Services Abu Dhabi, United Arab Emirates Key Account Manager Building and maintaining strong, long-lasting relationship with clients and providing high standard of customer service continually Focusing on growing and developing existing clients, together with generating new business opportunities Contribute with internal departments to develop business strategy and product alignment based on the market trends. Report quarterly, semi-annually and annual Total Commercial Value [TCV] achieved in each product vertical versus margins acquired Developing feedback or complaints procedures for customers Improving customer service procedures, policies and standards Keeping accurate records of discussions or correspondence with clients targeting any a prospect deal aligned to company s product verticals Company Registrations Communicating with Procurement Departments to assure a proper delivery of necessary documents and information Creating of new files and submission of all mandatory existing licenses and permits ORACLE, SAP Ariba and other different types of clouds related to vendor registrations Proposal Preparation Determining proposals concept by identifying and clarifying opportunities and needs; studying RFPs; attending strategy meetings Gathering proposals information by identifying sources of information; coordinating submissions and collections; identifying and communicating risks associated with proposals Creating of new documents and submission of all mandatory existing licenses, permits and files Developing proposals by assembling information including project nature, implementation, methods, timetable, staffing, standards of performance, and evaluation; writing, revising, and editing drafts including executive summaries, conclusions, and organization credentials Business and Data Analyzing Interpreting data, analyzing results using statistical techniques and providing ongoing reports Developing and implementing of data collection systems and other strategies that optimize statistical efficiency and data quality Obtaining data from primary or secondary data sources and maintain databases/data systems Identifying, analyzing, and interpreting trends or patterns in complex data sets Filtering data and reviewing computer reports, printouts, and performance indicators to locate and correct code problems Identifying new process improvement opportunities, KPIs forecasts and end-to-end L2O process to management 2

3 Public Awareness & Campaigns Project planning and realizing Preparing and distributing of presentations, education materials and awareness programs flavored with company identity Creating interactive games and entertaining programs Delivering campaign activity presentations Providing feedback and status reports on a regular basis to the clients Company Identity Development Translating brand strategies into brand plans and brand positioning Increasing brand awareness by relevant differentiation and value Developing and producing creative company identity designs and concepts Overseeing all marketing initiatives to ensure that images and messages appropriately contribute to brand identity Creating new materials in compliance with company identity development Drawing and printing charts, graphs, illustrations, and other artwork Bridges Environmental Services Abu Dhabi, United Arab Emirates Holding an advisory role to customers while aligning their requirements with company s service catalogue Handling customer complaints and creating necessary action plans in compliance to Customer Complaint Management, aspects of ISO 9001 Writing reports analyzing the level customer service fulfillment and excellence Developing feedback or complaints procedures for customers Improving customer service procedures, policies and standards Keeping accurate records of discussions or correspondence with customers Business and Data Analyzing Interpreting data, analyzing results using statistical techniques and providing ongoing reports Developing and implementing of data collection systems and other strategies that optimize statistical efficiency and data quality Obtaining data from primary or secondary data sources and maintain databases/data systems Identifying, analyzing, and interpreting trends or patterns in complex data sets Filtering data and reviewing computer reports, printouts, and performance indicators to locate and correct code problems Identifying new process improvement opportunities, KPIs forecasts and end-to-end L2O process to management Public Awareness Project planning and realizing Preparing and distributing education materials and awareness programs Preparing and delivery of presentations flavored with company identity Providing feedback and status reports on a regular basis to clients 3

4 Internal Audits Development of internal audit scope and annual plans Preparing and presenting reports that reflect audit s results and document process Acting as an objective source of independent advice to ensure validity, legality and goal achievement Maintaining open communication with audit committee to improve the ongoing procedures Document processing and conducting follow up audits Increasing continuous knowledge regarding sector s rules, regulations, best practices, tools, techniques and performance standards ISO 9001, ISO 14001, OHSAS Company Identity Development Creating designs, concepts, and sample layouts based on knowledge of layout principles and esthetic design concepts Using computer software to generate new image Drawing and printing charts, graphs, illustrations, and other artwork Lear Corporation Logistics Coordinator Customer Advisory in order to deliver proper whole circle service Improving customer service procedures, policies and standards Keeping accurate records of discussions or correspondence with customers Delivering order confirmations, delivery notes, invoices Reporting and Data Analyzing Interpreting data, analyze results using statistical techniques and providing ongoing reports Obtaining data from primary or secondary data sources and maintain databases/data systems Identifying, analyzing, and interpreting trends or patterns in complex data sets Filtering data and reviewing computer reports, printouts, and performance indicators to locate and correct code problems Identifying new process improvement opportunities Creating and implementing Kaizen techniques of improvements Logistics Forwarding services for all orders to fulfill customer inquiries Coordinating delivery of critical orders with local and international subcontract vendors Reviewing expediting schedules on all customer orders Obtaining and forwarding information to planning teams to ensure the on-time delivery of the products to the customer 4

5 Hotel Selský dvůr Hotel Operations Manager Hotel Operations Management Ensuring that the premises are in operative condition as per category of the unit to receive & serve the guests Dealing with Suppliers in order to purchase best quality products Ensuring all inventory and stock management systems are maintained accurately, within the agreed parameters and in a timely manner Inspecting all departments for SOP implementation Monitoring the co-ordination between all departments for smooth & efficient operations Assessing and reviewing customer satisfaction and service recovery process Identifying new process improvement opportunities Ensuring compliance with licensing laws, health and safety and other statutory regulations Events Management Planning, designing and production of events while managing all project delivery elements within time limits Identification of client inquiries and proposing ideas to improve provided services and event quality Organizing facility and managing all event s details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment and promotional material Ensuring compliance with insurance, legal, health and safety obligations Specify staff requirements and coordinate their activities Conducting pre- and post event evaluations and report on outcomes Researching market to identify event opportunities and generate interest Marketing Management Planning marketing and branding objectives Expanding product solutions and offerings Preparing marketing strategies alongside company executives and staff Analyzing market trends and recommending changes to marketing and business development strategies based on analysis and feedback Designing promotional materials in order with brand message Jaf Holz, Summer Job at Advertising Department Dealing with contractors and suppliers in order to purchase best quality products Designing promotional materials in order with brand message Planning marketing and branding objectives and developing new advertising strategies Updating websites, CMS 5

6 Böhler Uddeholm CZ, Assistant of Sales Department Customer Advisory in order to deliver proper whole circle service Handling customer complaints and creating necessary action plans Delivering order confirmations, delivery notes, invoices Forwarding services for all orders to fulfill customer inquiries Coordinating delivery of orders with local subcontract vendors Reviewing expediting schedules on all customer orders PUBLIC PRESENTATIONS EcoWaste Exhibition 2016, Abu Dhabi, United Arab Emirates Public Awareness Presentation Rotana, Al Ain, United Arab Emirates Public Awareness Presentation: Environment in Our Hands EcoWaste Exhibition 2017, Abu Dhabi, United Arab Emirates Public Awareness Presentation EcoWaste Exhibition 2017, Abu Dhabi, United Arab Emirates Interactive Game SKILLS Computer skills ios, MS WINDOWS, MS OFFICE, SAP, AMS, Website Design, CSS, HTML, Photoshop, CorelDRAW, PhotoFiltre, Agnis Language skills English - fluent German - fluent Czech - fluent Slovak - fluent Arabic - elementary Russian - elementary Spanish - elementary KEY WORDS Communication, Reporting and Analysis, Organizational Skills, Time Management, Operation Management, Project Management, Marketing, Website Design, HTML, CSS, Kaizen, 6

7 Responsibility, Foreign Languages, Friendly Personality, Team Management, Creativity, Leading Skills, HSE, Internal Audit Development, Relationship Management, Public Speaking, Graphic Design, Brand Development, Brand Design, Logo Design, Innovation Development, Accuracy and Attention to Detail, Corporate Identity, Advertising, CRM, ISO 9001, ISO 14001, OHSAS EDUCATION Attended The Institute of Hospitality Management in Prague, the field of study: Marketing Communication; individual type of study Attended College in Jihlava. There I studied languages, economics and tourism. In 2007 I passed school-leaving examination Studied at secondary school in Vyškov. In 2004 I passed leaving exams (Czech, English, German, Geography) Primary school in Vyškov. At this school I started to study foreign languages German, English. CHARACTERISTICS AND HOBBIES I am a communicative, creative and responsible person. I like working with people. I enjoy travelling, learning new things and meeting new people. My hobbies are website design, fitness, reading, music and studying foreign languages. I have recently begun learning Arabic and Russian and I would like to improve my knowledge of Spanish too. 7