WORKPLACE WORK SMARTER

Transcription

1 WORK SMARTER Empowering IT users through workplace transformation

2 MARKET DRIVERS INTRODUCTION We help organisations to choose, deploy and support the most appropriate platforms and devices to enable modern workstyles; to drive mobility; and to achieve the social enterprise. The workplace is changing fast. Employers and employees alike are pushing for new workstyles that maximise productivity, mobility, flexibility and collaboration. Organisations must rise to the challenge of increasing performance, whilst reducing costs. They seek to support new working practices, drive better customer experiences and cope seamlessly with change. The Contemporary Workplace brings this vision to life. It supports a flexible and innovative approach to IT that reaches right across the workplace. It enables competitive advantage by giving employees the business tools and IT performance that deliver success. The Contemporary Workplace connects people with each other and with the information they need to work smarter in today s social enterprise. It puts IT at the heart of innovation and business transformation. Underpinned by an agile infrastructure, the Contemporary Workplace enables the rapid and secure deployment of data, devices and applications, wherever and whenever they are needed. Computacenter offers a seamless transition to the Contemporary Workplace. We help to transform ways of working. We empower employees. With our Contemporary Workplace solutions we ensure you acquire and deploy the most appropriate hardware, software and applications for driving enterprise mobility and enabling the social enterprise. With 30 years experience in optimising workplace IT, Computacenter is a leader in delivering enhanced end-user experiences. THE 4 ELEMENTS OF THE CONTEMPORARY 1. Right advice to right device 2. Dynamic workplace platforms 3. Driving enterprise mobility 4. Collaborative social enterprise 2

3 CUSTOMER PRIORITIES RIGHT ADVICE TO RIGHT DEVICE The Contemporary Workplace is home to constantly changing IT user preferences and needs. Employee workstyles are more flexible and social than ever before; and the concept of one size fits all is no longer in tune with the way people want and expect to work. With this change comes a demand for wide-ranging device profiles and equipment, from 1-inch screens to 90-inch displays; from tablets to desktops and everything in between. Selecting, deploying and managing the equipment needed to keep up with this dynamic and diverse landscape is increasingly complicated. What device is best suited for which employee? How can such a wide range of equipment be effectively managed? Is it possible to support different provisioning schemes, such as Corporate Owned, Personally Enabled (COPE), Choose Your Own Device (CYOD) and Bring Your Own Device, (BYOD)? Computacenter gives you the answers to these and many more questions. We provide you with the right advice for the right device. User profiling allows us to match devices to different workstyles. We can source and deploy the smallest form factor device to the largest wall-to-floor screen. Unconstrained by vendor, we establish standard catalogues and strategic roadmaps to streamline procurement and ensure you get the lowest prices. We also know there s so much more to taking advantage of the very latest devices than simply sourcing and deployment. That s why our end-to-end service goes much further. It includes centralised management, provisioning, user privileges, security and the enablement of new workstyles. We ll give you what you need to support your COPE, CYOD or BYOD schemes and empower your end-users with the latest working practices. The Contemporary Workplace gives you access to the best-fit, best-value devices from the leading manufacturers, irrespective of the operating system. Unconstrained by manufacture, we establish standard catalogues and strategic roadmaps to streamline procurement and ensure you get the lowest prices. 3

4 WHAT WE DO WORKSTYLE USER PROFILING WORKSTYLE How user profiling can match the right devices to each workstyle to empower every employee no matter what their workstyle or location. The Office Administrator Receptionist The Knowledge Worker The Sales Assistant Senior Management Warehouse Supervisor The Field Sales Executive WORKSTYLE: BACK OFFICE Device: Desktop/Laptop WORKSTYLE: KIOSK Device: Thin Or Zero Client WORKSTYLE: POWER Device: Workstation WORKSTYLE: BRANCH Device: POS WORKSTYLE: ROAMING Device: Ultrabook Convertible or Tablet WORKSTYLE: CORRIDOR WARRIOR Device: Convertible or Tablet WORKSTYLE: FIELD Device: Ruggedised Desktop or Tablet 4

5 WHAT WE DO DYNAMIC PLATFORMS Selecting the best Operating System (OS) for your organisation is a challenge. IT departments are tasked with staying on top of constantly changing OS strategies from different vendors. The withdrawal of legacy support on the one hand, and the speed at which new releases and upgrades come onto the market on other, mean that standing still is not an option. The job of IT is further complicated by the rising demand for virtualised desktops and applications. This rapid rate of change in the workplace is making it hard for IT departments to stay in control. Identifying and procuring the right workplace platform is no longer a simple process. Where do you start? What is the most efficient and risk-free route to implementing and supporting new applications? Computacenter unravels this complexity. We help you choose and deploy the right platform for the right job. And we will advise on, deploy, support and manage the applications that deliver competitive advantage. Whether you opt for Microsoft or Apple, traditional, virtualised or a hybrid, you can depend on our vendoragnostic approach. It gives you the impartial advice and support you need to make the best decisions for your business. What s more, we reduce your cost and risk with repeatable deployment processes. Computcenter has enabled over 8 million users. We won t let ageing legacy workplace platforms hold you back. With our support, you will safely migrate or introduce a range of operating systems. Your Contemporary Workplace will seamlessly connect your people, your customers and your suppliers and partners. 5

6 OUTCOMES DRIVING ENTERPRISE MOBILITY Challenging economic conditions and stiff competition in the market make modern, smarter working practices essential in the Contemporary Workplace. Organisations are also looking for ways to meet the increasing demand for a more flexible and mobile working environment as a result of consumerisation and the influx of a digitally-savvy generation into the workplace. Simply deploying an enterprise mobility solution to meet these needs, however, isn t enough. Smarter working strategies must be met with new ways of approaching compliance, governance and risk. For example, key information has to be securely extended beyond traditional system boundaries to reach remote and mobile workers. These employees expect to be enabled with appropriate technologies and cloud services allowing them to interact with their peers and collaborate on shared documents. Computacenter s extensive experience of transformation projects makes us the ideal partner to support these developments. We know that driving growth through business change depends on a fresh approach to your people, processes and technology. That s why we look closely at what your people do and how they re doing it. This allows us to identify workstyles and mobile usage patterns. We use the insight we gain to build a technical architecture for your enterprise mobility needs: one that works across multiple technologies, while ensuring applications and data are both accessible and secure wherever your employees are based. This security is central to our end-to-end managed services. Enterprise mobility gives you an agile, dynamic workforce empowered by enabling technologies. To drive cost out of the network, we integrate this service into your existing workplace infrastructure. That s smart thinking for a smarter way of working. Driving growth through business change depends on a fresh approach to your people, processes and technology. 6

7 OUTCOMES COLLABORATIVE SOCIAL ENTERPRISE The Contemporary Workplace is a collaborative and increasingly global social enterprise; one in which people seek to access and share information in real time and across geographic boundaries. For today s employer, this means embracing what matters in the changing world of work. New workstyles. Fast interactions. Secure knowledge sharing. Greater social connectivity. With the right workplace platforms and devices, secure mobile solutions and collaborative social tools, the social enterprise gets more from its employees. Computacenter will help you build your own social enterprise. Using the latest secure enterprise tools for collaboration, file-sharing, and video-conferencing, we connect people, teams and organisations so that geography is no longer a barrier to productivity. We have migrated over 2 million users to O365, giving them access to Office applications from virtually anywhere. Cloud technologies, instant messaging and social tools, such as Yammer and Chatter, support an enriched journey to greater employee collaboration and create managed conversations. Effective knowledge sharing in the social enterprise also prevents the duplication of effort across teams working on the same project. Our cross-platform expertise is built on a vendor-agnostic approach. This allows you to respond swiftly to change and to adopt the latest social enterprise technologies across your entire workforce no matter who the vendor is. In such a dynamic, rapidly changing environment, it can be difficult for IT teams to keep on top of the latest collaboration technologies. That s why we offer a sophisticated managed service for your social enterprise needs. We stay ahead of the technology trends for you. And we create an infrastructure that drives collaboration and modernises the way you conduct business. Our service is backed up with analytics and specialist support. So your social enterprise really does deliver your commercial and social goals. In the Contemporary Workplace your people will be better connected to each other and to the information they need to work more efficiently than ever before. 7

8 DIFFERENTIATION COMPUTACENTER AND IT With 30 years experience of workplace IT, Computacenter has the skills and experience to help you at every stage of the technology lifecycle. We ll work with you to assess your current situation, and to understand your short-, midand long-term business goals and priorities. Whether your journey involves deploying an enterprise mobility solution, migrating to a new operating system, or building the social enterprise, we ll ensure that the outcome is an enabled, integrated and secure IT environment, and a smarter, faster Contemporary Workplace. OUR PEDIGREE Europe s largest Windows integrator More than 8 million users enabled >2 million O365 users migrated to date Citrix most influential partner Northern Europe ,000 items shipped per day from our logistics centres More than 200 vendor accreditations including Microsoft, Apple, Citrix, HP Inc, Lenovo, Dell, NEC and Samsung Supplied >200,000 mobile devices in 2015 (inc laptops, tablets & smartphones) OUR VENDOR ACCREDITATIONS INCLUDE Microsoft Gold Devices and Deployment Partner Microsoft Gold Cloud Productivity Competency HP Inc Partner First Platinum Partner Citrix Platinum Solutions Provider (all 4 specialisms) Dell Partner Direct Premier Partner Apple Authorised System Integrator Lenovo Premium Gold Partner Samsung Elite IT Partner Intel Platinum Technology Partner 8

9 EXPERIENCE CONTEMPORARY IN ACTION Bristol City Council gains a more mobile and flexible workplace Utilities company improves productivity with Windows 8 tablets CHALLENGE To address budget constraints, Bristol City Council embarked on a substantial business transformation programme, which involves digitising more services and consolidating offices. This initiative demanded a more flexible and fit-for-purpose environment for the Council s workplace IT. SOLUTION Bristol City Council partnered with Computacenter on a comprehensive project to deliver a new workplace IT environment for its 7,000 employees. Computacenter helped to evaluate the best software options and licensing models and then went on to design, build and install the new environment. RESULTS The new end-user environment is a key enabler for the Council s business transformation programme. It will help reduce costs and improve services through simplified management, easier collaboration and greater staff productivity. CHALLENGE A major UK utilities company embarked on a business transformation that would see its field engineers visiting thousands of homes. To work efficiently, the engineers needed new mobile devices offering greater functionality and improved ease of use. SOLUTION The organisation partnered with Computacenter to help upgrade its tablet estate to Dell devices running Windows 8. Computacenter was responsible for sourcing, testing, pre-configuring and asset tagging the devices before delivering them as required to site. RESULTS Engineers use the new tablets to support every stage of the home visit process. Using the devices has simplified their day-to-day tasks, improving employee satisfaction, productivity and customer services. 9

10 GET IN TOUCH Find out how Computacenter can help your organisation s workplace transformation initiatives computacenter.com/workplace workplace@computacenter.com Enabling users and their business Computacenter (UK) Ltd Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW, United Kingdom Computacenter is Europe s leading independent provider of IT infrastructure services, enabling users and their business. We advise organisations on IT strategy, implement the most appropriate technology, optimise its performance, and manage our customers infrastructures. In doing this we help CIOs and IT departments in enterprise and corporate organisations maximise productivity and the business value of IT for internal and external users. computacenter.com +44 (0)