Nancy Muir and Ian Kimbell. Discover SAP. Second Edition. Bonn Boston

Transcription

1 Nancy Muir and Ian Kimbell Discover SAP Second Edition Bonn Boston

2 Contents at a Glance PART I SAP and Enterprise Computing The Basics 1 SAP: The Company The SAP Approach to Enterprise Software Business Suite 7 Overview PART II SAP Products 4 SAP ERP Financials SAP ERP Human Capital Management SAP ERP Operations SAP Customer Relationship Management SAP Supplier Relationship Management SAP Product Lifecycle Management SAP Supply Chain Management The SAP Strategy for Small to Midsize Enterprises The SAP BusinessObjects Portfolio PART III Essential SAP Tools 13 Understanding SAP Composite Applications User-Friendly SAP Duet, Alloy, and Adobe Interactive Forms Sustainability User Productivity Tools for Information Workers PART IV Technology Overview 17 Service-Oriented Architecture SAP NetWeaver as a Technology Platform PART V The Solution in Place 19 Preparing for an SAP Implementation SAP Solution Manager Conclusion Appendices A Glossary B SAP Resources C SAP Solution Maps D Bibliography

3 Contents Preface Acknowledgments PART I SAP and Enterprise Computing The Basics 1 SAP: The Company The Beginnings of SAP Examining the Growth of SAP SAP Today Conclusion The SAP Approach to Enterprise Software Enterprise Resource Planning (ERP) Information Makes the World Go Round The Origins of Standard Business Software The Challenge of Integration Overview of SAP NetWeaver Service-Oriented Architectures SAP Support for Business Processes Where Is SAP Headed? Benefits Offered by SAP Conclusion Business Suite 7 Overview Overview of Business Suite Solutions Business Suite 7 Benefits Conclusion

4 Contents PART II SAP Products 4 SAP ERP Financials How SAP ERP Financials Fits in an Enterprise A Closer Look at SAP ERP Financials SAP ERP Financials Case Study SAP ERP Financials Case Study Conclusion SAP ERP Human Capital Management How SAP ERP HCM Fits in an Enterprise A Closer Look at SAP ERP HCM SAP ERP HCM Case Study SAP ERP HCM Case Study Conclusion SAP ERP Operations SAP ERP Operations Overview A Closer Look at SAP ERP Operations SAP ERP Operations Case Study SAP ERP Operations Case Study Conclusion SAP Customer Relationship Management How SAP CRM Fits in an Enterprise A Closer Look at SAP CRM SAP CRM Case Study SAP CRM Case Study Conclusion SAP Supplier Relationship Management How SAP SRM Fits into an Enterprise A Closer Look at SAP SRM

5 Contents SAP SRM Case Study SAP SRM Case Study SAP SRM Customer Fast Facts Conclusion SAP Product Lifecycle Management How SAP PLM Fits in an Enterprise A Closer Look at SAP PLM SAP PLM Case Study SAP PLM Case Study Conclusion SAP Supply Chain Management How SAP SCM Fits in an Enterprise A Closer Look at SAP SCM SAP SCM Case Study SAP SCM Case Study Conclusion The SAP Strategy for Small to Midsize Enterprises. 195 SAP s Support of the Small Business and Midsize Company Market The Challenges Facing Small to Midsize Companies Bringing Enterprise Computing to Smaller Companies How SAP Business One Works for Smaller Businesses SAP Business All-In-One SAP Business ByDesign SAP BusinessObjects Edge BI Small Business and Midsize Company Case Studies Conclusion The SAP BusinessObjects Portfolio What Is Business Intelligence? Understanding Business Intelligence Tools

6 Contents SAP for Public Sector Solutions to Manage Stimulus Funds SAP BusinessObjects Information Management Solutions Understanding Enterprise Performance Management The Current Need for GRC The Role of GRC in an Enterprise SAP BusinessObjects Solutions for GRC SAP BusinessObjects Case Study SAP BusinessObjects GRC Case Study Conclusion PART III Essential SAP Tools 13 Understanding SAP Composite Applications Understanding Composite Applications SAP Composite Applications Conclusion User-Friendly SAP Duet, Alloy, and Adobe Interactive Forms Duet: Providing Information Workers with What They Need Alloy: Joining SAP and Lotus Notes The Paperless Office: Adobe Forms Conclusion Sustainability SAP s Dedication to Sustainability How Sustainability Improves Profitability Taking Advantage of Industry-Specific Solutions Sustainability Case Study Conclusion

7 Contents 16 User Productivity Tools for Information Workers Portals and Roles Collaborative Tools Self-Service Mobile Productivity Conclusion PART IV Technology Overview 17 Service-Oriented Architecture Enterprise Computing Challenges Understanding Web Services Service-Oriented Architecture in SAP Conclusion SAP NetWeaver as a Technology Platform The Role of SAP NetWeaver in Your Enterprise The SAP NetWeaver Solution Map SAP NetWeaver Components SAP Tools for Developers SAP Solution Manager SAP NetWeaver Case Study SAP NetWeaver Case Study Conclusion PART V The Solution in Place 19 Preparing for an SAP Implementation Important Considerations Planning for Success Who Can Help You Implement? Getting Information

8 Contents Support in Action: A Case Study Conclusion SAP Solution Manager What Is SAP Solution Manager? SAP Solution Manager Contents Solution Manager Case Study Conclusion The Next Step Conclusion Helpful Resources Going Forward Appendices A Glossary B SAP Resources C SAP Solution Maps D Bibliography Index

9 3 Business Suite 7 Overview Technology and its link to the global economy shows us just how quickly consumers want and need change, and how that rapid change can have an impact on your company s ability to meet these needs in a timely fashion. To stay competitive, enter a new market niche, or maintain your current market share, you must be able to drive and direct how quickly your company adapts to new changes or meets current customer demands. Keeping IT applications and business processes up-to-date and tuned to quickly respond to these needs is a challenge facing many organizations. Large enterprises today have to undergo three major phases before they are up and running with the latest and greatest software applications. First, there is the technical upgrade to ensure your hardware can handle the new applications. Next, many new software packages make you look at your current business processes and tweak them, add new processes, or retire old ones. Meeting your customers needs during changing market conditions Lastly, you add the new software to get the desired new changes in functionality and then spend time training your employees on how to use the new package. What does this mean to you? Extensive time and money will be spent on what turns out to be a full-fledged upgrade, which also includes a lot of features and functions that have nothing 61

10 3 Business Suite 7 Overview to do with the enhancements you wanted to make. When IT budgets are already under scrutiny, and you are doing more with less, this becomes a tough business case to make. To help you reduce your total cost of ownership (TCO) and provide your organization with the ability to implement only those functions you need at the time you need them, SAP has developed the Business Suite 7 package. SAP s new Business Suite 7 helps lead the trend away from costly and time-consuming upgrades. Released in 2009, Business Suite 7 helps larger enterprises adapt a modular approach to enhancing their technical functionality, while also reducing the costs and time associated with software implementations. Modular upgrade approach Business Suite 7 is an integrated suite of products consisting of SAP ERP, SAP Customer Relationship Management (SAP CRM), SAP Supplier Relationship Management (SAP SRM), SAP Product Lifecycle Management (SAP PLM), and SAP Supply Chain Management (SAP SCM). This integrated lifecycle set of applications provides you with built-in business expertise, as well as tools and best practices that reduce efforts directed toward testing and customization. This allows you to more quickly deploy new innovations and products, which improves your response to changing market conditions and allows you to better meet your customers needs. We ll take a look at each of these applications next. Overview of Business Suite Solutions As we ve mentioned, one of the biggest draws to using the Business Suite 7 solutions is their ability to be implemented in modular fashion. This allows you to focus on the critical areas of your business while keeping IT costs in line. So let's look at SAP ERP, the core product in the Business Suite package. SAP ERP The SAP ERP application lets you hone your company s financial, human capital, operations, and corporate services practices to ensure they are aligned with the overall corporate strategy. SAP ERP Financials Includes tools for core accounting and reporting capabilities, financial links to supply chain processes, functions to keep you in com- 62

11 Overview of Business Suite Solutions 3 pliance with government and global financial regulations, and help to monitor your incoming and outgoing cash flow while minimizing financial risks to your organization. SAP ERP Human Capital Management Empowers your employees to manage their personal information, such as marriage, birth of a child, and benefits coverage, as well as work events such as time recording and signing up for training (Figure 3.1). Likewise, supervisors participate in the employee development and compensation processes, and collaborate with other departments during the development of a corporate budget. Figure 3.1 Employee Self-Service Portal for Benefits Management SAP ERP Operations Tools that help you manage and streamline the day-to-day activities within your organization. With SAP ERP Operations features, you can automate processes to reduce costs and waste, manage your production cycle, and provide self-service opportunities for your customers. SAP ERP Corporate Services Functions in the SAP ERP Corporate Services segment manage external activities associated with real estate, corporate travel, corpo- 63

12 3 Business Suite 7 Overview rate assets, and environmental health and safety issues. If you have an international organization, the Global Trade Services portion of SAP ERP Corporate Services keeps you in compliance with trade, tariff, and documentation requirements. The SAP ERP tools keep your organization running smoothly for your employees and management staff. SAP Customer Relationship Management SAP CRM Marketing, sales, service, and e-commerce The SAP Customer Relationship Management (SAP CRM) tools focus on one of your most important assets, your customers. To stay competitive, you need to find a way to maintain your current clientele and attract new customers by differentiating yourself from others in your industry. See how SAP s CRM tools can help you achieve your longterm goals in this area. Marketing Features in the marketing area help you with brand and loyalty management, market segmentation, managing your market campaigns, and finding new ways to reach out to customers through e-marketing campaigns. Sales These tools promote collaboration between your marketing and sales forces so that customer needs are met. Functions in the sales portion of SAP CRM help you determine what sales areas are profitable, and how to deliver the most positive customer experience to build brand loyalty and return sales. Service With service tools, you take a proactive stance to servicing your customers by providing your staff with all of the information they need to know at just the right time. Other features allow you to manage your service agreements and contracts, and set up alerts to notify the customers when their contracts are about to expire. Inventory management tools allow you to keep track of the parts and materials on hand, which enables you to quickly address customer issues as soon as they arise. SAP CRM service tools also let you establish secure web portals to provide an additional means of interaction between you and your customers. 64

13 Overview of Business Suite Solutions 3 Contact Center Customers like to feel they have received personalized service from you. With the Contact Center tools, you can deliver your sales, marketing, and service message to your customers over a variety of channels to meet their individual needs. E-Commerce Take advantage of today s Internet technology to reach your customers with SAP CRM s e-commerce features (see Figure 3.2). These tools provide a means for you to analyze trends resulting from your e-commerce business, as well as a way for your customers to order your products and report service issues online. Figure 3.2 Ordering Your Products Online SAP CRM products help bring your business to the forefront for your customers and let your business prosper even during tough economic times. 65

14 3 Business Suite 7 Overview SAP Supplier Relationship Management SAP SRM Having streamlined your daily operations and developed prosperous customer relationships, SAP Supplier Relationship Management (SAP SRM) helps you focus your efforts on your relationship with your suppliers and vendors. Here, you examine your procurement process to maximize efficiency from the initial contract bidding through the receipt of final payment. To help your staff have materials and supplies on hand when they need them, other features in SAP SRM help you evaluate your suppliers performance and provide a portal for collaboration between your purchasing group and your vendors SAP Product Lifecycle Management Portfolio planning Stay ahead of your competition by delivering innovative products with the help of SAP Product Lifecycle Management (SAP PLM). Portfolio planning Lets you monitor, manage, and control projects in your organization from inception through implementation. These tools also help you rank and prioritize your projects through collaboration efforts between various department members to ensure your projects align with strategic corporate initiatives. Development and manufacturing Allows you to accelerate the development of new products by helping you with the design and manufacturing processes, as well as the creation of technical specification documents. Service Allows the service, warranty, and maintenance processes to be introduced during the product development stage, providing a view of the complete product lifecycle. SAP Supply Chain Management SAP SCM planning, execution, and collaboration SAP Supply Chain Management (SAP SCM) has features to help your supply chain respond faster to market and economic changes while keeping the focus on the customer. Planning Lets you optimize planning activities involving safety stock, the supply network, supply distribution, and supply chain design. 66

15 Business Suite 7 Benefits 3 Execution Monitors costs and efficiencies in your supply chain during order fulfillment, procurement, transportation, and warehousing. Collaboration Connects you with suppliers, customers, and manufacturers so that information can be shared, and your supply chain can function without disruption. We ve given you a brief overview of each of the Business Suite 7 components and their features; now we ll show you how they benefit your business. Business Suite 7 Benefits SAP Business Suite 7 covers all aspects of your business and brings you tools to help you reduce costs, be more efficient, and bring new innovations to fruition faster. SAP also worked with its customers and partners to develop value scenarios, which are industry-specific processes that take you end-to-end to achieve desired outcomes. For example, if you are in the retail industry, customers buying habits can determine how your business operates. With the inspired shopping experience value scenario, retail management learns how their business must change or adapt to maintain customer and brand loyalty (see Figure 3.3). Industry-specific value scenarios Overarching Goals Operational Excellence Integrated Sourcing and Procurement Efficient Manufacturing Operations Delivering Efficient After Sales Service Responsive Supply Networks Collaborative Demand and Supply Planning Manufacturing Network Planning and Execution Logistics and Fulfillment Management Product and Service Leadership Integrated Product Development Continuous Product and Service Innovation Embedded Product Compliance Product Delivered as a Service High Performing Assets Asset Visibility and Performance Optimized Asset Operations and Maintenance Asset Safety and Compliance Superior Customer Value Optimizing Sales and Marketing Investments Differentiation through Service Excellence (Discrete) Accelerating Lead-to-Cash Differentiation through Service Excellence (Final Services) Figure 3.3 Value Scenarios Transcend Corporate Boundaries 67

16 3 Business Suite 7 Overview Business Suite includes SAP s BusinessObjects analytics Ability to get information from all sources Harmonized user interface Reduce deployment time with enhancement packages Synchronized release schedule for all Business Suite modules Business Suite 7 has incorporated the analytics features from its BusinessObjects portfolio (see Chapter 11, SAP s Strategy for Small to Midsize Enterprises) to provide you with better insight into how well your organization is performing and meeting its strategic goals. The ability to monitor all aspects of your business provides you with the information and flexibility you need to make decisions or alter your strategy to meet your business objectives. The modules of the Business Suite 7 package are built with SOA architecture (see Chapter 17, Service-Oriented Architecture) and SAP NetWeaver technology (see Chapter 18, SAP NetWeaver as a Technology Platform). What this means is that the suite integrates with existing SAP applications as well as your non-sap applications. You can access data from all sources to help you in decision making, strategy execution, and product development. In addition to helping you reduce costs and streamline processes through value scenarios, you can also reduce the need for extra training each time you add on another Business Suite application. All Business Suite applications are designed with the same user interface, which means they all have the same look and feel. Your employees will spend more time using the applications than trying to understand how they operate. Perhaps one of the biggest benefits of SAP s Business Suite 7 is that it is less expensive to deploy. Your company purchases only the application for the area it wants to improve, instead of purchasing an entire software application package. Your deployment is then a matter of switching on only those features within the module that contain the enhancements or functionality you need. When the enhancements are turned on, they are immediately incorporated into your current business processes. Enhancement packages then provide the opportunity for you to add additional industry-specific features to your system on an as-needed basis. Again, by turning on only the features you want, your company avoids the time and expense associated with a major system upgrade. Regardless of which Business Suite 7 applications you have purchased, SAP has synchronized the release of its upgrades for all applications. For example, if you purchased the SAP SCM application, and then two years later purchased the SAP CRM application, when the next soft- 68

17 Conclusion 3 ware release comes out from SAP, you can upgrade your two modules simultaneously. This ensures your software always has the most current features and functionality, and that only one upgrade is necessary for all parts of the Business Suite. Being able to add software in an on-demand fashion helps your business react more quickly to market changes, pushes new products through the pipeline faster, and keeps your business prosperous even during rough economic periods. In the next chapters, we ll examine the individual applications in more detail. Conclusion SAP Business Suite 7 applications connect all facets of your operation and provide you with greater insight and access to the information you need to analyze your business, make better informed decisions, and strategically position yourself for growth. With the ability to upgrade via enhancement packs and the inclusion of more than 24 industry-specific best practices, you ll be able to reduce your TCO and more quickly realize the benefits to your company, and at the same time reduce inefficiencies and streamline your processes. In the next chapter, we ll begin our review of the SAP products, beginning with SAP ERP Financials. 69

18 Index A ABAP, 332, 334 ABAP Editor, 332 ABAP Workbench, 324, 332 Abstraction Definition, 29, 314 Accountability, 286 Accounting Postings, 203 Adaptive supply chain, 178 Adobe, 52 Adobe Interactive Forms, 265 Advanced OLAP (online analytical processing) tool, 229 Aftermarket processing, 109 After-sales service, 125 Alloy, 265, 272, 274, 275 And Data mining, 322 Analysis, 326 Analytical applications, 321 Analytics in SAP ERP Operations, 122 Application Server, 122 ASAP Focus methodology, 357, 358 ASAP project management, 158 Audit, 325 Audit information system, 79 Authorization concept, 55 Automated Clearing House, 86 Automatic workflows, 105 Automating production processes, 110 Available to promise, 181 B Back-office and front-office best practices, 197 Banking, 203 Best Practices Definition, 49 Biller Direct, 80 Bills of material, 109 Built-in templates and workflows, 259 Business All-in-One, 211 Business application, 40 Business ByDesign, 216 Business Communication Management, 126 Business content, 312 Business Intelligence, 226, 238 Business objects, 225 Business Intelligence tools, 227 Crystal Reports, 231 Edge, 200 Enterprise Performance Management, 238 Explorer, 228 Governance, Risk, and Compliance, 239 Information Management Solutions, 234 Public Sector Solutions, 234 Web Intelligence, 229 Xcelsius, 232 BusinessObjects Planning and Consolidation, 74 Business One, 200 Business planning, 326 Business process, 44 Business Process Expert community, 349 Business Process Management, 322 Business warehousing, 227 C Calculate your total cost of ownership (TCO), 353 Carbon reduction targets, 284 Cash and Liquidity Management, 80 Cash management solution, 84 Catalog Content Management, 155 Catalog management, 330 Centralization of account reconciliation, 85 Centralize customer data, 127 Centralized ERP system,

19 Index Centralized online data, 76 Centralized User Administration (CUA), 325 Centralize, track, access, and audit data, 277 central master data management, 322 Change and change configuration management, 171, 347 Class Builder, 332 Client/server architecture, 28 Collaboration, 322, 328, 333 Collaboration Folders, 167 Collaboration tools, 298 Workspaces, 298 Collaborative Capabilities, 189 Compensation management, 97 Compliance, 58, 240 Compliance with foreign regulations, 120 Compliance management, 153 Complying with regulations, taxes, and currencies, 197 Composite application, 45, 255 Benefits of, 258 Definition, 255 Composite applications, 333 Composition and Application Development, 323 Composition Environment, 46 Computer-aided design model, 109 Configurable and extensible, 216 Configuration Management, 171 Consolidated and accurate data, 174 Consolidation of Business Planning, 260 Consultant certification levels, 350 Contact Center, 65 Contract Management, 117, 153 Conversion, Migration, and Landscape Optimization services, 359 Corporate governance initiatives, 285 Corporate Services, 171 Cost and Profitability Management, 81 Crystal Reports, 231 CUA, 325 Customer account, 40 Customer contact centers, 141 Customer order, 180 Customer Receipts, 85 Customer Service, 137 Customer service capabilities, 216 Customizing, 50 D Data access, 178 Data broadcasting, 235 Data collection technologies, 111 Data integration, 41 Data mining, 326 Data warehousing, 321, 326 Demand Planning scenario, 269 Designing the process and application landscape, 352 Developing small business networks, 286 Development and manufacturing, 66 Development platform, 319 Differentiation, 58 Digital signature, 325 Direct/Plan-Driven Procurement, 154 Discrete industry, 164 Distributing from central warehouses, 122 Document Management, 114, 172 Duet, 52, 182, 266 Components, 270 Configuration, 271 Definition, 266 Deployment, 270 How it works, 270 Scenario, 267 Dynamic bursting, 231 E Eclipse, 333 E-commerce, 65, 135, 208 E-commerce functionality, 202 Electronic data interchange, 85, 193 Electronic document, 150 Electronic transaction, 150 E-Marketing,

20 Index Employee Interaction Center (EIC), 100 Employee performance management, 97 Employee roles, 296 Employee Self-Services (ESS), 56, 100 Enable collaboration across departments, countries, or enterprises, 41 Enablement and Assessment of Support and Operations, 353 End User Service Delivery Employee Interaction Center, 101 Employee Self-Services, 100 Manager Self-Services, 101 Energy and Carbon, 288 Energy-efficient hardware setups and efficient software applications, 290 Ensure the quality and reliability of the information, 227, 250 Enterprise, 37 Enterprise computing, 265 Challenges, 308 Enterprise Resource Planning (ERP), 37 Enterprise service, 309 Enterprise service-oriented architecture, 30 Enterprise services, 46, 47, 319 Enterprise Services Repository, 319, 320 Enterprise software, 37, 39 Environment, Health, and Safety, 288 E-Recruiting, 97, 298 E-Service, 136 Established quality standards, 170 Extensible Markup Language (XML), 319 F Fast Close Cockpit, 80 Financial Accounting, 75, 203 Financial and Management Reporting, 80 Financial Reporting, 203 Financial settlement, 109 Financial settlement areas, 109 Financial Supply Chain Management, 74, 75 Flexibility, 58 Flexible resource scheduling, 104 Focused social engagements, 285 Focus on gaining a larger presence in the SME market, 196 Form process, 279 Framework for Business Planning, 326 Functions in SAP ERP Financials, 80 G Global Bank Account Information Management, 85 Global consistencies and regional flexibility, 159 Global economy, 148, 226 Global Support Backbone, 360 Governance Definition, 239 Governance, risk, and compliance (GRC) SAP solutions, 242 Governance, Risk, and Compliance (GRC) Role in enterprise, 240 Guided procedure, 55, 57, 257, 296 Guided procedures, 334 H HTML forms, 277 HTTPS, 325 Human capital, 91 I IC functions, 138 Identifying problems, 347 Identify integration issues and risks, 355 Implementation costs, 346 Improve access to important HR data,

21 Index Improve timeliness and quality of reporting, 263 Inbound and Outbound Logistics, 120 Incentives and commissions, 109 Industry scenarios, 311 Industry-specific requirements, 48 Industry Value Networks, 349 Information age, 38 Information broadcasting, 327 Integrated suite of products, 62 Integration, 41, 328 Application, 43 Information, 42 Microsoft Office, 52 People, 42 Processes, 42 SAP Solution Manager, 368 Integration platform, 318 Interaction center capabilities, 138, 171 Interactive forms technology, 281 Internal transaction, 122 Inventory Management, 120 Invoice Management, 117 IT infrastructure, 288 IT practice, 44 IT practices, 321 IT scenarios, 321 iview, 298, 334 Eventing, 295 J J2EE, 333 Java, 333 Java Development Infrastructure, 333 Just-in-time tracking and analysis, 292 K Knowledge management, 321 L LDAP, 325 Leave Management and Travel Management feature, 272 Leave Management scenario, 267 Legislation and regulations continue to change rapidly,, 234 Life-cycle Management, 323 Lifecycle of customer relations, 129 Lightweight Directory Access Protocol (LDAP), 325 M Maintain security for your system and data, 275 Manage data about online sales, 136 Management Accounting, 75 Management of internal controls, 79 Manage purchasing contracts, 149 Manager Self-Services (MSS), 57, 100 Manage vendor contracts, 205 Manufacturing Execution, 119 Mapping, 328 Market conditions, 130 Mashup, 218 Master data, 329 Master Data Management, 329 Meeting customer needs more efficiently, 191 Microsoft, 52 Microsoft Excel, 52, 326 Microsoft Office, 317 Microsoft Office environment, 267 Microsoft Outlook, 52, 267 Contact list, 205 Microsoft Windows, 317 Microsoft Word, 52 Mobile data collection technologies, 111 Mobile sales features, 371 Monitor, analyze, and report on your data, 235 Monitoring and tracking sustainability progress, 289 Monitoring segregation of duties, 247 Monthly forecast, 194 Multiple projects,

22 Index N New data collection technologies, 187 O Obtaining data from multiple sources, 291 Office 2003, 268 Office 2007, 268 OLAP, 326 Online analytical processing (OLAP), 326 Online transaction, 158 Open hub services, 235, 327 Open interface, 217 Open solution, 83 Open standard, 45 Open standards, 310, 325 Operational Sourcing, 117 Optimize transportation dollars, 187 Order cycle time reduction, 221 Outbound Logistics, 120 Outsourcing, 58 P Planning, Budgeting, and Forecasting, 80 PLM, 167 Portal Development Kit, 297 Portals A window to the functionality of software, 295 Connect employees with systems outside of your walls, 294 Precision reporting of information from your data cubes, 231 Process automation, 58 Process industry, 164 Procurement, 115, 186 Procurement execution, 108 Procurement management, 108 Procurement tool, 150 Product Change Management, 170 Product Costing, 172 Product Data Management, 114 Product Development, 114 Product Development and Collaboration, 170 Product development costs, 165 Product Intelligence, 114, 172 Production planning, 110 Productivity, 58 Product lifecycle process, 163 Product Safety and Stewardship, 288 Project and Resource Management, 172 Project Builder, 168 Project Management tools, 168 Provide real-time inventory updates, 206 Public for accountability, 234 Purchase Order Management, 117 Purchase Requisition Management, 117 Purchasing Governance, 151 Purchasing Management scenario, 269 R Radio Frequency Identification (RFID), 111, 189, 331 Rate of return, 142 React, monitor, and report on changing conditions and regulations, 251 Receiving, 109 Reduction in number of bank accounts, 85 Reliable data, 52 Report and comply with REACH (Registration, Evaluation, Authorization, and Restriction of Chemicals) regulations, 291 Reporting and Analytics scenario, 269 Repository of services, 43 Requisition, 150 Retrieve information from unstructured sources, 237 Return on investment (ROI), 58, 246 Reuse services in existing business processes,

23 Index RFID, 111, 331 Saves money, 190 Risk management, 78, 240 Definition, 240 Issues, 244 Roadmap, 336 ROI definition, 53 Role-based access, 54 Role-based approach, 327 Role concept, 54 Rollout tools, 370 Routing data, 109 S Sales, 64 Sales and Service, 118 Sales features in SAP CRM, 131 Sales Management scenario, 268 Sales Order Management, 118 SAP account representatives, 349 SAP Active Global Support, 361 SAP analytic tools, 94 SAP Application Management services, 354 SAP Auto-ID Infrastructure, 331 SAP Best Practices Features, 358 Prototypes, 346 SAP implementation, 344 SAP Best Practices for Business Intelligence, 345 SAP Best Practices for Customer Relationship Management, 345 SAP Best Practices for Human Capital Management, 345 SAP Best Practices for Supply Chain Management, 345 SAP Business All-in-One fast-start program, 51, 221 SAP Business ByDesign, 215 SAP BusinessObjects Access Control, 244, 245, 248 SAP BusinessObjects business intelligence tools, 228 SAP BusinessObjects Data Federator, 235 SAP BusinessObjects Data Quality Management, 236 SAP BusinessObjects Edge BI, 197 SAP BusinessObjects Edge BI, 197 SAP BusinessObjects Explorer, 228 SAP BusinessObjects Metadata Management, 237 SAP Business One, 51, 195, 198 Areas of functionality, 201 Case study, 220 Drag and Relate feature, 207 Operations and Distribution, 205 Overview, 201 Solution map, 201 SAP Business Process Outsourcing, 361 SAP Business Suite, 49 Definition, 38 Parts of, 125 SAP community, 349 SAP Composite Application Framework (CAF), 257, 334 SAP Configuration, 357 SAP Console, 124 SAP consultants, 350 SAP CRM marketing Capabilities, 311, 130 SAP CRM on-demand solution, 140 SAP CRM Sales Capabilities, 131 SAP CRM Web Channel Capabilities, 134 SAP Custom Development, 361 SAP Customer Relationship Management, 114 SAP Developer Network, 362 SAP Easy Document Management, 174 SAP Education, 361 SAP Employee Self-Service, 103 SAP Environment, Health, and Safety Management, 246, 290 SAP E-Recruiting,

24 Index SAP ERP, 107 Data management functions, 107 Operations, 110 SAP ERP Analytics, 107 SAP ERP Corporate Services, 63 SAP ERP Financials, 62, 73, 76 Interface with Duet, 267 Treasury and Risk Management application, 83 SAP ERP Human Capital Management, 63 SAP ERP Operations, 63, 107, 108 SAP ERP Web Channel, 134 SAP E-Sourcing On-Demand, 149 SAP for Public Sector solutions, 234 SAP Global Trade Services, 245 SAP GRC, 245, 246 Four levels, 243 Horizontal and vertical solutions, 244 SAP implementation, 346 SAP Integration and Certification Centers, 350 SAP Interactive Forms, 277, 279 SAP Interactive Forms by Adobe, 52 SAP Interactive Forms software by Adobe, 277 SAP s approach to SOA, 309 SAP leads by example, 283 SAP Manager Self-Service, 103 SAP Manufacturing, 111 SAP MaxAttention, 360 SAP NetWeaver, 42, 317, 318, 339 componenten, 323 composition platform, 319 functions, 318 Implementation with Solution Manager, 366 integration, 318 Mobile function, 45 Process Integration, 298 solution map, 321 SAP NetWeaver Application Server, 324, 339 SAP NetWeaver BW, 326 SAP NetWeaver BW Accelerator, 327 SAP NetWeaver Business Warehouse, 325, 336, 337, 339 SAP NetWeaver Business Process Management, 335 SAP NetWeaver Business Rules Management, 335 SAP NetWeaver CE, 335 SAP NetWeaver Composition Environment, 46, 335 SAP NetWeaver Developer Studio, 297, 324, 333 SAP NetWeaver Exchange Infrastructure, 328 SAP NetWeaver Master Data Management, 329 SAP NetWeaver Mobile, 303, 330 SAP NetWeaver Portal, 45, 53, 327, 336, 337, 339 SAP NetWeaver Process Integration, 329 SAP NetWeaver Visual Composer, 334 SAP Operations Support, 359 SAP PLM Corporate Services, 171 Integrated with SAP CRM, 167 Support from SAP NetWeaver, 167 SAP Product Lifecycle Management, 111 SAP products overview, 33 SAP R/3, 337 SAP Ramp-Up, 361 SAP Safeguarding, 360, 371 SAP Service Marketplace, 362 SAP Service Portfolio, 351 Building phase, 353 SAP Services, 158 SAP Services Portfolio Phases, 351 SAP SME Portfolio Definition, 198 SAP Solution Expert Consulting, 357 SAP Solution Implementation Consulting, 357 SAP Solution Manager, 335 Definition, 365 Foundation,

25 Index Functionality, 369 Implementation, 365 Roles, 367 SAP Solution Manager documentation repository, 367 SAP Solution Manager scenarios, 369 SAP Solutions for GRC, 242 SAP SRM, 147, 148 Financial settlement, 151 Solution map, 151 Strategic planning, 151 SAP Standard Support, 360 SAP Supply Chain Management, 177, 179 Collaborative tools, 182 Velocity of response, 180 SAP Technical Implementation, 356 SAP Test Management, 357 SAP user groups, 362 SAP xapp, 258 SAP xapp Analytics, 335 SAP xapp Product Definition, 261 SAP xapps for Mobile Business, 262 Sarbanes-Oxley Act, 241 Saving, reusing, modifying queries, 229 Scenario, 47 Secure Sockets Layer (SSL), 325 Security and Identity Management, 323 Self-service, 55, 98, 299 Employee self-service (ESS), 299 Manager self-service (MSS), 299 Self-service activity, 299 Self-service approach, 229 Self-Service Procurement, 154 Self-service requisitioning, 108 Service, 46, 64, 66 Service and Maintenance Structure Management, 171 Service area of CRM, 133 Service order management, 133 Service-oriented architecture, 43, 255, 256 Definition, 255, 309 Service-oriented architecture (SOA), 46 Service Parts Planning, 185 Services Planning phase, 352 Services Procurement, 154 Services that correspond to business process parameters, 310 Setting targets for sustainability, 289 Shared responsibility, 182 Shrinkage effect, 178 Single Sign-On, 337 Single Sign-On (SSO), 325 Small and midsize business (SME), 196 Small and midsize enterprises, 57 Small and midsize enterprises (SMEs), 57 SME, 51 SOA, 256, 311 Adoption program, 314 SAP NetWeaver support, 318 SOA adoption program, 347 Features, 348 Phases, 348 SOA Middleware, 323 Solution landscape, 343 Sources of information about SAP, 361 Sourcing, 148 Definition, 148 Strategic process, 153 Specification and Recipe Management, 171 Specifications and recipes, 169 SSL, 325 SSO, 325 Standard software, 40 Straight-through processing (STP), 86 Strategic sourcing, 169 Strategic sourcing process, 152 Streamline and automate operationsrelated processes, 108 Succession management, 97 Summary display of the leave time, 275 Supplier collaboration,

26 Index Supplier relationship management, 150 Supplier self-registration, 156 Supply Base Management, 151 Supply chain, 177 Adaptive, 178 Network, 183 Traditional versus adaptive, 179 Visibility, 180 Supply Chain Execution, 187 Supply Chain Management, 178 Supply Chain Planning, 185 Features, 185 Supply Chain Visibility, 183 Supply Network Collaboration, 183 Support desk functionality, 370 Support teams collaborating on quotations, 262 Sustainability, 39 Sustainability roadmap, 287 Sustainable Supply Chain, 288 Sustainable Workforce, 288 System access, 52 T Talent management analytics, 94 Taxes, 203 Team Management scenario, 267 Technical support for deploying solutions, 368 Technology tools for your installation, 356 Telemarketing, 137 Telesales, 137 Third-party system, 45 Tighter integration, 174 Time to market, 58 Tool and Workgroup Integration, 115, 172 Tools that enable collaboration, 303 Total cost of ownership (TCO), 58, 62, 192 Trade Promotion Management, 126 Transparency to comply with financial regulations, 79 Travel Management scenario, 268 Treasury, 75 U UDDI, 319 Universal Description, Discovery and Integration (UDDI), 319 User interface, 52 User productivity, 322 User Productivity Enablement, 44 V Value assessment services, 352 Value chain partners, 110 Vendor master files, 86 Vendor Payments, 84 Vertical mandates Specific to a wide variety of industries, 243 Viable and quantifiable long-term results, 234 Visibility, 177, 180 Visibility into procurement data, 160 Visualization and Publications, 171 Visual representation of information or query, 232 W Warehouse and quality control processes, 191 Warehouse Management, 120 Warranty claim processing, 134 Web-based planning and budgeting, 326 Web vdynpro ABAP, 333 Web Dynpro Java, 325, 334 Web Intelligence, 231 Web service, 46 Web Service Description Language (WSDL), 319 Web Service Framework,

27 Index Web services, 307, 319, 328 ABAP, 332 Origin, 308 Web Services Description Language (WSDL), 256 Web service technology, 324 Whistleblower complaints, 79 Work center, 301 Workflow-based alerts, 208 Workforce deployment, 93 Workforce Process Management, 99 Working Capital and Cash Flow Management, 81 Workplace, 53 Work trigger, 53, 54 WSDL, 319 X Xcelsius Dashboards integrated securely, 232 Holistic view of key metrics, 232 XML, 319 XML messaging,