Information Package May 2014

Transcription

1 May 2014

2 Table of Contents Overview of TCHIS 3 TCHIS Menu Screens 4 Electronic Documentation 7 Time and Activity Tracking (TAT) 8 Reports Summary 8 Point of Care 8 Further Inquiries 9 2

3 Overview of TCHIS TCHIS is a web (browser) based health information system developed to meet the documentation, records management, service management and reporting needs of the Chronic Disease & Injury Prevention, Healthy Communities and Healthy Families (CDIP/HC/HF) directorates in Toronto Public Health. TCHIS allows centralized access to single, secure client records for all customer types (individuals, families, organizations, groups and populations) receiving CDIP/HC/HF services in the City of Toronto. Electronic public health records allow a full view of services for a client, online documentation, and inclusion of online tools and scanned paper documents. Content is organized by service (issue) and interactions are saved chronologically. TCHIS is PHIPA compliant and secure a Privacy Impact Assessment has been completed and passed. Two identity authentication is required to login (secure password and RSA token) and role based access has been established, ensuring staff can only see what they need to see to complete their work. Services are distributed, assigned and accepted electronically, allowing for efficient customer response times and staff workload management. Service and non-service time and activities are tracked to help inform operational planning and forecasting. TCHIS Workflow TCHIS POC App 3

4 TCHIS Menu Screens Information Package TCHIS start up Search Screen TCHIS starts with the Search screen to search individuals, families or external organizations Workload Menu Displays all services that a Program Staff is currently assigned to (case load Non-Service time and activities are tracked here (e.g. administration, travel and professional development) 4

5 Reports Menu My Reports Menu displays reports that users have access to, based on user role: Operational Reports Management Menu displays reports for Managers to monitor customer service, planning and forecasting, staff performance and to respond to legal inquiries: 5

6 ManageQ Menu Queues are established based on census tracts and geographic service delivery areas A queue is an electronic in-box of services awaiting distribution/assignment to Service Delivery Workers (CDIP/HC/HF staff): 6

7 Electronic Documentation Information Package Documentation principles, standards, policies and procedures apply The combination of a username, password and secure RSA token code represents a user's electronic signature TCHIS automatically date and time stamps documentation entries and arranges interaction notes chronologically based on the entered interaction date 7

8 Time and Activity Tracking (TAT) Service TAT Time and activities related to service are tracked in TCHIS (e.g. consultation, evaluation, travel and documentation, resource/curriculum development) Reports Summary TCHIS provides immediate access to reporting Service (Canned) Reports provide service and customer details required for service delivery Operational Reports allow Managers to monitor customer service and staff performance, assist with planning and forecasting, and response to legal inquiries Aggregated Ad Hoc (DataMart) Reports are responsive to Program specific requirements Geographic Information System (GIS) Reports visually represent ad hoc reporting data on a map Point of Care A large proportion of our user group is highly mobile and delivers service in a wide range of community settings Staff require timely access to client information to ensure quality, comprehensive public health service delivery TCHIS Mobile is supported on multiple devices and software platforms (Android) 8

9 Staff have the ability to accept/decline/open/close services in the community, input service/non-service TAT, link to Google Maps from customer records to find service address/location, connect with clients by phone Review service requests and attached assessment tools, documentation Enter service documentation notes Further Inquiries Joanna Liebert Toronto Public Health CDIP/HC/HF Manager Quality Assurance Naomie Boylan Toronto Public Health CDIP/HC/HF Manager Quality Assurance