B.Tech. (VIII Semester) Examination 2013 (Information Technology) SOLUTION OF MANAGEMENT INFORMATION SYSTEM

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1 B.Tech. (VIII Semester) Examination 2013 (Information Technology) SOLUTION OF MANAGEMENT INFORMATION SYSTEM Time Allowed: Three hours Maximum Marks: 60.. Note: The paper consists of two sections. Section A and Section B. Section A is compulsory. In Section B attempt any one question from each unit. Part-A Q.1 Choose the correct or the best alternative in the following: (2 x 10 = 20) a. Which of the characteristics of the type of information lends itself best to computer use in operations system? (A) Speed. (C) Complexity. A (B) Quantity. (D) All of these. b. Which of the following is a type/category of Information System? (A) MIS (Management Information System). (B) Expert System. (C) DSS (Decision Support System). (D) All of these. D c. A number of related records that are treated as unit is called: (A) File. (B) Field. (C) Data. (D) Batch. A d. Which of the following aim to incorporate human judgment and experience into a knowledge base? (A) Decision Support System. (B) Expert System. (C) Executive Information System. (D) All of these. D

2 e. System analysis is an process. (A) Iterative. (B) Interactive. (C) Alternative. (D) All of these. B f. Which of the following is the preferred file organization particularly suited to pay roll applications in which the file is to be processed in entirety? (A) Sequential. (B) Indexed Sequential. (C) Random. (D) Inverted. A g. Which of the following comes under the main function of the communication software? (A) Transmission & termination (C) Error Detection (B) Code conversion (D) All of these B h.define Economic feasibility Viii Economic feasibility: Determines whether the benefits of a proposed solution outweigh the costs. i. Define Accountability Xi Accountability: The mechanism for assessing responsibility for decisions made and actions taken. j. Define bureaucracy Bureaucracy : Formal organization with a clear cut division of labor, abstract rules and procedures, and impartial decisions making that uses technical qualifications and professionalism as a basis for promoting employees.

3 Q.2. write short notes on : Organization Reverse Engineering Office Automation Inventory IS Security aspects of IS i. Organization Technical definition : A stable formal social structure that takes resources from the environment and processes them to produce output. Behavioral definition : A collection of rights, privileges, obligations and responsibilities that are delicately balanced over a period of time through conflict and conflict resolution. ii. Reverse engineering : Reverse engg. Is a process of analyzing a system to identify its elements and their interrelationship, and to create documentation in a higher level of abstraction than currently exist. Reverse engg. Is applied to a system when little or no documents exist and there is a need to prepare new documentation. iii. Office Automation: Office automation application are a major category of end user computing. OA applications enhance end user productivity communications within work groups, organizations and external contacts. This application involves word processing, electronic mail, desktop publishing and presentation graphics. iv. Inventory IS : The INVENTORY Information SYSTEM is used to describe in detail the products sold by a company. A transaction history file is maintained automatically so that detailed review of the receipts and shipment of products is available throughout the system. Minimum Stock Point, Order Point, and Maximum Stock Point can be automatically computed based on various sales usage averaging formulas, thereby reducing investment in Inventory Stock while reducing out of stock and dead stock conditions. Various reports ranging from a master listing, to different price lists, stock labels, valuation reports and reorder/overage reports are available. Price files, supplied by your vendors/manufacturers, can be used to automatically upload price/cost changes into the Inventory database.

4 v. Security aspects of IS : Information is a critical strategic resources for Organizations. Therefore, information system must be closely guarded and protected from accidents, intentional mischief and natural disasters. Effective controls provide information system security i.e. accuracy, integrity and safety of information system activities and resources. Part-B wer any one Question from each unit. Each question carries 08 marks. UNIT-I Q.3 What is MIS? Why MIS is important in an organization?. Management Information System (MIS) can be defined technically as a set of interrelated components that collect, process, store and distribute information to support decision making and control in an organization. Information system contains information about people, places and thing within the organization. Three activities in an information system produce the information organization need for making decisions, controlling operations, analyzing problems and creating new products and services. These activities are Input captures or collect raw data from within the organization or from its external environment. Processing : converts this raw data in to more meaningful form so that it can be used in a proper way. Output: transform the processed information to the people or activities where it will be used as it is. Feedback : is a type of output that is returned to appropriate members of the organization to help them evaluate or correct or refine the input. IS is required in an organization because of Globlization, transformation of industrial economies, and transformation of Enterprise. Q.4 Enumerate and explain various types of information systems used at different levels of management in an organization. The following are the different types of IS used at different levels of an organization.

5 Transaction processing system(tps) : Computerized systems that perform and record the daily routine transactions necessary to conduct the business; they serve the operational level of the organization. Office Automation system (OAS): computer system, such as word processing, electronic mail systems and scheduling systems that are designed to increase the productivity of data workers in the office. Knowledge Work system (KWS) : Information system that aid knowledge workers in te following are the creation and integration of new knowledge in the organization. Decision support system (DSS) : Information system at the management level of an organization that combine data and sophistigated analytical models to support semitructured and unstructured decision making. Management Information system (MIS) : Information system at the management level of an organization that serve the function of planning, controlling and decision making by providing routine summary and exception report. Executive support system (ESS) : Information system at the strategic level of an organization designed to address unstructured decision making through advanced graphics and communications. UNIT-II Q.5.discuss the external and internal strategic systems?.. Strategic management Information system can be external or internal systems. External strategic systems are used mainly by external entities in the business environment such as customers, suppliers, and distributers and have value added components that gives some time to developers to reap the benefits of the system innovation. Some benefits of the external strategic systems are two fold i. Benefits of the customer increased customer satisfaction, increased customer control and redused in transaction cost. Ii Benefits to the organization : increased market share, reduction of processing cost, ability to change the higher prices because of the value added components and increased in profit margin. On the other hand internal strategic systems are used by employees within the organization and do not have value added components. The employees focuses on issues such as improving the quality of the product and services and enhancing the decision making capabilities of Managers. Such systems are often used at all levels in the organization; they have long term implications for the firm and for the business processes within the firm.

6 Q.6 What do you mean by Reengineering? Explain your answer. Reengineering is the complete redesign of a system with the objectives of changing its functionality. It is not clean slate approach because the knowledge of the way the system currently performs is not completely ignored. The knowledge can be gained by the first engaging in reverse engineering and then developing the new system in the normal manner. Reengineering identifies the essential elements of a core business processes right across the organization and sometimes beyond its boundaries. Approach for process redesign : Identify the process of innovation Identify the change levers Develop the process vision Understand the existing process Design the prototype the new process UNIT-III Q.7. What are the factors attributed to centralized control of Information System?. Factors attributed to centralized control of information resources. Staff professionalism Corporate database control Technical competence and research Comparative cost advantages. Q.8 Discuss the elements of CIO s proactive strategy.. A proactive CIO strategy ( Explain the following in detail) Emphasize quality management of information resources. Active strong user ties by ensuring that IS objectives are compatible with those of the users Strengthen executive ties by becoming expert in the business of the firm and providing information support for the firm executives. Assemble an IS management team Assemble competent staff in leading-edge Build an information services information system

7 UNIT IV Q.9 Discuss the concept of Marketing Information System?. A marketing information system (MIS) is intended to bring together disparate items of data into a coherent body of information. An MIS is, as will shortly be seen, more than raw data or information suitable for the purposes of decision making. An MIS also provides methods for interpreting the information the MIS provides. Moreover, as Kotler's 1 definition says, an MIS is more than a system of data collection or a set of information technologies: "A marketing information system is a continuing and interacting structure of people, equipment and procedures to gather, sort, analyse, evaluate, and distribute pertinent, timely and accurate information for use by marketing decision makers to improve their marketing planning, implementation, and control". Figure 9.1 illustrates the major components of an MIS, the environmental factors monitored by the system and the types of marketing decision which the MIS seeks to underpin. Figure 9.1 The marketing information systems and its subsystems The explanation of this model of an MIS begins with a description of each of its four main constituent parts: the internal reporting systems, marketing research system, marketing intelligence system and marketing models. It is suggested that whilst the MIS varies in its degree of sophistication - with many in the industrialised countries being computerised and few in the developing countries being so - a fully fledged MIS should have these components, the methods (and technologies) of collection, storing, retrieving and processing data notwithstanding. Q.10. Discuss the functions of computer based financial Information System?

8 . A financial management information system, or integrated financial management information system (IFMIS), is an information system that tracks financial events and summarizes financial information. In its basic form, an IFMIS is little more than an accounting system configured to operate according to the needs and specifications of the environment in which it is installed. Generally, the term IFMIS refers to the use of information and communications technology in financial operations to support management and budget decisions, fiduciary responsibilities, and the preparation of financial reports and statements. In the government realm, IFMIS refers more specifically to the computerization of public financial management (PFM) processes, from budget preparation and execution to accounting and reporting, with the help of an integrated system for financial anagement of line ministries, spending agencies and other public sector operations. The principal element that integrates an IFMIS is a common, single, reliable latform database (or a series of interconnected databases) to and from which all data expressed in financial terms Integration is the key to any successful IFMIS. In a nutshell, integration implies that the system has the following basic features: Standard data classification for recording financial events; Internal controls over data entry, transaction processing, and reporting; and Common processes for similar transactions and a system design that eliminates unnecessary duplication of data entry. Integration oftentimes applies only to the core financial management functions that an IFMIS supports, but in an ideal world it would also cover other information systems with which the core systems communicate, such as human resources, payroll, and revenue (tax and customs). At a minimum, the IFMIS should be designed to interface with these systems. Q.11 What are the end user computing applications? Explain with example?.. The following End user computing applications should be discussed in detail Office automation Information management applications Decision support Applications End user Application development Q.12. How one can analyse the ethical issues related to Information System?. The following process is used to analysis the ethical issues related to IS ( Explain in detail)

9 Identify and describe clearly the facts Define the conflict or dilemma and identify the higher order values involved Identify the stakeholder Identify the options that you can reasonably take Identify the potential consequences of your options