About Us. Under one roof. Why work with us? The A (to Z) team. Awards & associations

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2 About Us Why work with us? Under one roof The A (to Z) team Awards & associations Silver Lining is a professional IT service provider based in Hampshire. We have been providing the very best in business IT, telecoms, data and mobile solutions across the UK and Europe since It is our mission to provide the perfect solution, whilst ensuring improved efficiency, reduced running costs and the flexibility to grow with your business. Whether it's business broadband, telephone systems, IT infrastructure, business mobiles, or just a memorable phone number - we are here to help. Following years of listening to our customers communication challenges and having worked for a variety of tier-one industry partners, the founding team here at Silver Lining realised that shopping around for suppliers is a hassle. UK businesses would rather source their IT and telecommunication solutions through a single vendor that tracks down the best deals so they don t have to. Fortunately for them (and you), that s exactly what we do. We call it convergence! We ve assembled a team of experts from across the entire communications spectrum, from handsets to hosting and everything in between. We provide show-stopping solutions through our team of Splicecom, Shoretel, Avaya, Cisco, Microsoft, HP, VMware, Citrix, and mobile app specialists. Our combined knowledge, innovation and expertise have led to contracts with household names. This year Silver Lining won Innovation of the Year at The News Business Excellence Awards in recognition of our very own fully secure and diverse Cloud infrastructure and PCI compliance solution. Since then we have also become the British Hospitality Association s preferred supplier for IT and telecommunications. We are fully committed to providing first class, quality service to our customers every time.

3 What we do We ll provide the perfect IT and telecoms solutions to support your business. The greatest challenge for many businesses is that no single vendor can currently meet all of the unified communication needs of a business. As a result, we bring together the very best in business IT, telecommunications, data and mobile solutions to ensure we truly meet and exceed our customers individual needs. Every solution created by us, whether it s a single laptop, or a fully converged infrastructure, is assembled with you in mind. We leverage our suppliers to bring together the right solution for your individual requirements. Voice IT Data Mobile Support Telephone Systems Hosted Solutions Radio Network Business Mobiles Remote Monitoring Contact Centre Solutions On-Premise Solutions Superfast Broadband Mobile Accessories 24/7 Support PCI Compliance Outsourcing Leased Lines Tailored Packages Account Management Real-Time Reporting Hardware & Software LAN Reports & Statistics Strategy Planning Hosted Telephony Backup & Recovery WAN Mobile Data Online Support Portal On Premise Telephony Security Data Centre Hosting Handsets For more information on how Silver Lining could support your business, contact on , info@everycloud.eu or visit

4 Consultancy We are built upon a consultative approach. It s where we truly stand apart from our competitors. We believe that through great consultancy and by listening to and understanding our customers communication and data requirements, we can recommend and strategically build the right solution for your needs. A large part of our success when it comes to the projects we deploy is primarily down to the people doing the work and the way in which we work with you. The place we start with any enquiry is with a firm understanding of the end goal. As a business we do not in general just sell boxed products. Instead, we look to seek a long-term commercial and technical understanding of where your business is and where it is going, and then work with you to create a plan that fits that model. We want to understand your business objectives for the next five years. We ll enquire, analyse and make suggestions to help improve efficiency and solve your problems now and for the future. Our Process Identify problems & define objectives for the next 5 years Establish way of improving continuity Submit a detailed proposal outlining solution and ROI targets Expose immediate and future plan

5 Proactive Support As a business, we pride ourselves on our levels of support and customer satisfaction. We structure ourselves to ensure our customers are at the forefront of our business. Our highly skilled and experienced account managers create a framework with you to ensure all parties are clear about the levels of support you and your business can expect to receive. This is then backed up with proactive management and expert help-desk support. Our on-going support enhances your own internal support functions and helps ease the burden on your team, allowing them to focus on their own roles. Our online support portal allows our customers to log and track faults. Faults can be logged via telephone, web or and the online portal will automatically generate a ticket reference, allowing you to know when our highly skilled and friendly team of engineers are taking care of your problem. Our Support Helpdesk facility with a direct line to our team of experts 24/7/365 support to ensure you re always covered Engineer callouts when faults can t be fixed remotely Online support portal for fault logging and tracking

6 Business Continuity Planning to minimise disruption to your business from any unexpected events or disasters will ensure that your business-critical systems are up and running in the shortest possible time. Every business environment should have a business continuity plan for when the unexpected happens - adverse weather, inability to access your office, network failure, transport disruption, power outages or even water and gas leaks. Do you have a business continuity strategy in place should the worst happen? How do your customers get hold of you? What impact would it have on your business? Today an hour of downtime has a massive impact to most organisations. We have been working with companies across the UK and Europe to ensure that their business operations are resilient to IT failure. We ensure that systems are quickly recovered in a crisis by providing tailored business continuity solutions. We successfully deploy a wide number of solutions that range from 10 a month to complex multi-site solutions, each ensuring 100% business continuity management. Our Services Online backup and recovery protects your valuable data Hosted telephony keeps your deskphone & mobile in sync Hosted desktop lets you access your apps from anywhere Data centre hosting offers remote and resilient storage

7 Managed Services We offer a wide range of fully managed service options for businesses of all sizes. Our long established relationships with the major IT & telecommunication carriers allows us to negotiate hard on wholesale prices, combined with our expertise in system and product integration enables us to provide the perfect mix of products and solutions. Whether you need us to simply monitor your network, take on every aspect of your IT. Our tailored solutions and data centre capability offer allows you to focus on running your business. This means you get reliable service, uptime and access to our 24/7 support team. Telephony: Our telephone systems offer a future-proof solution that supports a flexible environment. If you need a new business telephone line to support your comms, we have a range of solutions available to suit your needs. IT support: Customer satisfaction is at the forefront of our business. We design support levels to suit your needs; from large enterprises to small teams of 3 or 4 employees. Connectivity: It is vital that your business has secure, responsive and reliable connectivity. We operate a flexible, tailored approach to accommodate your business needs now and in future, from EFM and radio to super-fast fibre. Backup and recovery: A secure way to safeguard your data, storing and archiving as required. We identify any single point of failure within your infrastructure and work to ensure that recovery is completed to meet your needs. Outsourcing: From core functions like your telephone system or servers, to a fully managed IT setup, we can deliver an efficient, cost effective and reliable service. Hosted solutions: We ve invested in secure and diverse Cloud infrastructure to meet growing demand.. We can provide your own private Cloud, space in our tenanted environment, or rackspace to host your own infrastructure.

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