OTHER TELLER OPERATIONS

Transcription

1 OTHER TELLER OPERATIONS Page 1

2 Course Overview Welcome to this course on Other Teller Operations in the X.100 Application. In addition, the course describes both the mandatory and the most commonly used tabs and fields in Other Teller Operations. The course is organized into seven (7) main topics: Other Teller Operations Assessing the Till or Vault Position Screen Assessing the Cash from Vault Confirmation Screen Assessing the Denomination Exchange Screen Assessing the Inter Teller Transfer Screen Assessing the Transaction Journal Screen Assessing the Teller Closure Screen Summary Other Teller Operations Assessment (Answer all the questions) Page 2

3 Other Teller Operations The Other Teller Operations are the other operations that help the teller in his or her daily operations. These other teller operations are displayed on the Cash Operations screen. The Other Teller operations are made up of the following: Teller Closure View Signature & Image Till/vault Position Transactions Journal Inter Teller Transfer Cash from Vault Confirmation Denomination Exchange Fields indicated in blue are mandatory. For the purposes of this module, only the relevant fields are explained. To post Other Teller transactions in the X.100 Application, you must be familiar with the Cash Operations screen in the General Transaction sub-folder of the Transaction Posting folder. Cash Operations Page 3

4 Assessing the Till or Vault position Screen Every teller must check the tellers till or vault every morning before starting the day to make sure no changes has been made to it. The Till or Vault position screen displays the cash based on their various denominations which is used by the teller in the X.100 Application. When tellers confirm or accept cash sent by the chief cashier, the amount is displayed in the vault in the same way the vault becomes empty when the teller sends all the cash at the end of the day. Note: whenever the teller posts a deposit the amount in the vault decreases and the amount increases when the teller posts a withdrawal. Page 4

5 This is the default screen for checking cash in the tellers till or vault. The Teller, Beatrice Ansong, wants to check her vault after accepting cash sent to her by the chief cashier at the beginning of the day before she starts work. Let s see Beatrice checks her teller till or vault. To check tellers vault, Beatrice does the following: 1 Double click on the Till/Vault Position a. This will open the Till/Vault Position screen. Page 5

6 Assessing the Cash from Vault Confirmation Screen The Cash from vault confirmation screen aids the teller to accept cash transferred to him\her by other tellers or the chief cashier in his\her branch in the X.100 Application. This is the default screen for accepting cash sent from chief cashier or other tellers in the X.100 Application. The Teller, Beatrice Ansong, has received cash sent to her by the chief cashier or another teller but she has to accept the cash to be able to have access to the cash sent which will aid in her operations as a teller. Let s see how Beatrice accepts the cash. Page 6

7 To accept cash, Beatrice does the following: Double click on the Cash from Vault Confirmation a. This will open the Till/Vault Position screen. Click on the LOV beside the Batch No field. a. The cash sent is displayed. Press the Ok button. b. All the necessary fields are autopopulated. c. Check to confirm the amount sent. Enter Y at the Enter Y to Confirm field. Complete process by clicking on the final Ok button to accept the cash sent. Enter Y Page 7

8 Assessing the Denomination Exchange Screen The Denomination Exchange screen assists the teller to balance his\her denominations when walk in customers come to change their money. Tellers can also use the denomination exchange screen when their denominations on the till or vault position screen and their physical cash are not balanced in the X.100 Application. Note: denomination exchange affects just the tellers vault. The Teller, Beatrice Ansong, wants to exchange money for a walk in customer who wants smaller denominations. Beatrice has to do the exchange in the X.100 Application as well in order for her vault in the system to balance with her physical cash. To exchange cash, Beatrice does the following: 1 2 Double click on the Denomination Exchange a. This will open the Denomination Exchange screen. Teller receives the customer s cash. Page 8

9 3 4 5 Indicate the denomination code of the money received from the customer under denomination received. a. Denomination description is displayed. b. Enter the total amount of that denomination Indicate the denomination code of the money you are giving to the customer under denomination issued. a. Denomination description is displayed. b. Enter the total amount of that denomination Press the final Ok button to confirm. Note: if the tellers denominations do not march with the physical cash denominations at the end of the day the teller can also use the denomination exchange screen to correct it. Denomination received becomes the denomination with the fewer amounts. Denomination issued becomes the denomination with the bigger amounts. Note: Beatrice can check her vault to see the effects. Page 9

10 Assessing the Inter Teller Transfer Screen The inter teller transfer allows the teller to transfer money to other tellers and transfer their cash at the end of the day to the chief cashier. Every teller vault as a limit, the teller is always alerted to send excess cash from his/her vault whenever the tellers vault exceeds its limit. The inter teller transfer screen is used to send this excess cash to either the chief cashier or another teller at the teller s branch who is in need of cash in the X.100 Application. This is the default screen for sending cash to the chief cashier or another teller. The Teller, Beatrice Ansong, wants to send cash to the chief cashier or another teller since she has exceeded her vault limit or at the close of business. Let s see how Beatrice sends cash to chief cashier or another teller. Page 10

11 To send cash, Beatrice does the following: Double click on the Inter Teller Transfer a. This will open the Till/Vault Position screen. Indicate the Currency by clicking on the LOV button. a. Currency Description field is autopopulated. Indicate the teller you want to send the cash to at the Teller field and press the enter key. a. Denomination popup screen is opened. Indicate the amount you want to send based on the denominations. a. Type the denomination code and press the enter key. b. The denomination description field is auto-populated. Click on the Transfer button when you are done. Note: the cash has been sent to the receiving teller awaiting the teller s confirmation and acceptance. Page 11

12 Assessing the Transaction Journal Screen At the end of every business day the teller must print out his/her transactions entered into the system to check it against his/her vouchers received for that day. The Transaction Journal helps the teller to view and print all the transactions posted by him\her at the close of work which aids in call over in the X.100 Application. This is the default screen for viewing and printing teller s daily transactions or call over. The Teller, Beatrice Ansong, wants to view all transactions posted for the day and print her call over at the close of the day after she has balanced. Let s see Beatrice views and prints her call over. Page 12

13 To view and print call over, Beatrice does the following: 1 2 Double click on the Transaction Journal c. This will open the Till/Vault Position screen. With the teller s user id already highlighted, press the enter key twice to display the teller s transactions for the day. Note: click on the Print Receipt button to display the transactions in a report format for easy printing. Page 13

14 Assessing the Teller Closure Screen Every teller must close his/her till or vault at the close of every business day when all checks and call over have been made and the teller has balanced for the day. The Teller Closure screen helps the teller to close his\her books at the close of day after the teller has balanced his\her day s work in the X.100 Application. This is the default screen for closing the teller s day. The Teller, Beatrice Ansong, has closed for the day. All checks and call over have been confirmed and she has balanced for the day. Beatrice wants to close the day. Let s see how Beatrice closes or ends the day. Page 14

15 To do teller closure, Beatrice does the following: Double click on the Teller Closure This will open the Teller Closure screen. Select YES or NO at the Enter Y to Close or N to Exist field. Confirm the closure by clicking on the final Ok button. Page 15

16 Summary In this topic, you have leant the steps involved in using the Cash Operations screen to post Other Teller Transactions. You now know how: A teller views his/her Till or Vault Position A teller accepts cash sent to him/her A teller exchanges cash A teller transfers cash to chief cashier and other tellers A teller views and prints his/her call over A teller closes the day Page 16

17 Other Teller Operations Assessment (Answer all the questions) 1. All these are Other Teller Operations except.. a. Inter Teller Transfer b. Denomination Exchange c. Teller Closure d. Inter Teller Transaction 2. Which screen can the Other Teller Operations be found? a. Cash Operative Screen b. Cash Operation Screen c. Other Teller Operation Screen d. Cash Operational Screen 3. How many Other Teller Operations are in the X.100 Application? a. Nine b. Four c. Seven d. Six 4. What is the Denomination Exchange Screen used for? a. It is used to correct teller s denominations. b. It is used to exchange cash for customers in the system. c. It is used to withdraw foreign currency from a foreign currency account d. It is used to withdraw local currency from a foreign currency account Page 17

18 5. What is the last thing a teller must do before ending the day? a. End of day. b. Teller Closure. c. Inter Teller Transfer. d. Teller Close. 6. What is the Inter Teller Transfer Screen used for? a. It is used to send cash to the Head Office. b. It is used to send cash to the chief cashier and other tellers. c. It is used to receive cash from the chief cashier and other tellers. d. It is used to pay out cash. 7. Arrange the steps for a teller to begin the day. Steps Correct Order No. Accept cash 1 Receive & Check cash sent 4 Log in to X Start posting 2 Check teller vault 5 8. The Cash Operations interface is divided into how many parts? a. Three parts b. Four parts c. One parts d. Two parts Page 18