Your Worldwide Service Partner Tool maintenance and production optimization

Transcription

1 Your Worldwide Service Partner Tool maintenance and production optimization

2 Let us be your Service Partner An Atlas Copco service program is designed to cut your production costs. The savings you can expect depend on how your production looks today line assembly or fixed stations, tool types used, applications, frequency of tool use, work environment and other factors. Ask yourself the questions below there are major savings to be made. Are you getting the most from your air tools? Could your production be more energy efficient? n Would your tools work better with a Preventive Maintenance Program (PM)? n Are the tools correctly adjusted for the application? n Have you checked your air line for correct flow, air quality, leakages, etc.? n Is your air line system correctly dimensioned? n Are there areas with significant pressure drops? n Do you know the status and number of tools in your production? n What is the power efficiency (l/kws) of your tools? n Do you use the optimal tool for each application? Find out by performing an Atlas Copco ToolScan or an Energy Efficiency Audit on your tool population. By acting on the recommendations provided, many customers have reported savings in production costs of up to 60%. A properly serviced tool will perform correctly for longer periods, it will also consume less energy and get the job done faster. Use our Operating Cost Savings Calculator on your tools to identify potential savings. Would you like to reduce the operating costs for your electric tools? n Have you calculated the total operating cost of your tools and the impact a Preventive Maintenance Program could have? n Are you currently performing any preventive maintenance, or just repair once a tool is broken? With our ToolScan RCM process we can optimize a Preventive Maintenance Program for your type of production. This can provide cost savings of up to 60% and, in some cases, even more. Our RCM Operating Cost Savings Calculator helps you to identify your total potential savings. How could your production be optimized? At your service, globally 4 Effective service packages 6 Repair Service in a box 8 Atlas Copco ToolScan 9 Calibration 10 Preventive Maintenance 11 Full Coverage 14 ToolScan RCM 15 Outsourcing solutions 16 Service packages for new equipment 18 Installation 20 Production start-up 21 Customer training 22 Production optimization 23 Service Programs 26 n Is your operation really a zero-fault production? n Could productivity be improved on your line? n In new production projects is the focus on quality and efficiency? Bolted joint issues arise in all types of assembly. While the tooling is often wrongly blamed, in most cases there are other factors affecting the bolted joint. In Production Optimization we take care of these issues, both in existing production and in new projects. 3

3 At your service, globally The leader in our business 400 On-Site contracts Electric tools under service contracts Countries Service salesmen 700 Service technicians Tools in maintenance/year Your ideal Service Partner At Atlas Copco, we continuously seek ways to improve our customers operations, as well as our own. With this in mind, we are determined to be the world s most professional supplier of industrial service solutions for fixtured and hand-held power tools. The key to achieving this is a professional service team. Therefore we ve implemented a global certification program for our service engineers. The benefits of certified engineers Our certification program ensures that customers throughout the world receive the same quality in terms of service and support. The goal is that all our existing technicians should be certified by 2011, and that new service engineers receive full certification status within their first year. The programs provide instruction in theoretical and hands-on aspects and teach the correct service interaction with our customers. Shortest possible turnaround time Creating customer satisfaction means delivering results in a very short timeframe. We monitor our progress in every market daily, while continuously raising efficiency in our workshops. Whether it s serving large plants which involves efficient logistics and dedicated technicians for different types of tools or providing fixed price repairs, rapid repair agreements and other service products, we offer the shortest possible turnaround times. What are Key Performance Indicators? Our Key Performance Indicator (KPI) documents display key data in our different service agreements. Typical KPI s include levels of Preventive Main tenance/ Number of Failures, Cost Savings, MTBF (Mean Time Between Failures), MTTR (Mean Time To Repair), Turnaround Time, Assembly Line Stop Time Due to Tool Failure, Tool Availability, List of Top 5 Application Problems and others. Together we agree which KPI s are most useful for you. 4 5

4 Effective service packages Ensure reliable tool performance Focus on your core business Puts you in full control Highest uptime and lowest cost in your production The way to control quality Fast repairs that keeps your tools running Our Tool Management System takes care of your equipment needs To run a professional tool service operation, good logistics are a must. In addition to tool and equipment inventory, there are several areas that need to be considered in order to handle the flow of repairs, preventive maintenance and calibration programs efficiently. n Time schedules for preventive maintenance and calibration n Maintenance and failure history of tools and other equipment n Developing Key Performance Indicators (KPI) reports n Repair and maintenance data n Stock management n Back-up tool and equipment management n Communication with other systems 6 7

5 Repair Service in a box Fast, high quality repairs Atlas Copco ToolScan Gives you the full picture TM WORKPLACE TOOL TOOL EVALUATION AIRLINE EVALUTION Line identity Position Job desc Identity Serial Inventory Tool reference number number Target Torque Torque Is speed Is number was Static pressure Drivmotor A BT 1990 EP10GHR13 NOK OK OK OK OK OK Drivmotor A LVT 37 RDDS-13 OK OK OK NOK OK OK Drivmotor PPOP B EP6C 8R42 NOK OK OK NOK OK OK Pump A1B EP10XS HR13 OK OK OK NOK OK NOK Pump pump? 6718? medium 20-30Nm OK OK NOK NOK OK NOK Pump A EP8XS SR 10 NOK OK OK NOK OK NOK Pump A EP8XS HRX 10 OK OK NOK NOK OK OK Drivmotor A BT 1990 EP10GHR13 NOK OK OK OK OK OK Drivmotor A LVT 37 RDDS-13 OK OK OK NOK OK OK Drivmotor PPOP B EP6C 8R42 NOK OK OK NOK OK OK Pump A1B EP10XS HR13 OK OK OK NOK OK NOK Pump pump? 6718? medium 20-30Nm OK OK NOK NOK OK NOK Pump A EP8XS SR 10 NOK OK OK NOK OK NOK Pump A EP8XS HRX 10 OK OK NOK NOK OK OK Drivmotor A BT 1990 EP10GHR13 NOK OK OK OK OK OK Drivmotor A LVT 37 RDDS-13 OK OK OK NOK OK OK Drivmotor PPOP B EP6C 8R42 NOK OK OK NOK OK OK Pump A1B EP10XS HR13 OK OK OK NOK OK NOK Pump? 6718? medium 20-30Nm OK OK NOK NOK OK NOK Pump A EP8XS SR 10 NOK OK OK NOK OK NOK Pump A EP8XS HRX 10 OK OK NOK NOK OK OK Drivmotor A BT 1990 EP10GHR13 NOK OK OK OK OK OK Drivmotor A LVT 37 RDDS-13 OK OK OK NOK OK OK Drivmotor B EP6C 8R42 NOK OK OK NOK OK OK Pump A1B EP10XS HR13 OK OK OK NOK OK NOK Pump pump? 6718? medium 20-30Nm OK OK NOK NOK OK NOK Pump A EP8XS SR 10 NOK OK OK NOK OK NOK Pump A EP8XS HRX 10 OK OK NOK NOK OK OK Drivmotor A BT 1990 EP10GHR13 NOK OK OK OK OK OK Drivmotor A LVT 37 RDDS-13 OK OK OK NOK OK OK Drivmotor PPOP B EP6C 8R42 NOK OK OK NOK OK OK Pump A1B EP10XS HR13 OK OK OK NOK OK NOK Pump? 6718? medium 20-30Nm OK OK NOK NOK OK NOK Pump A EP8XS SR 10 NOK OK OK NOK OK NOK Pump A EP8XS HRX 10 OK OK NOK NOK OK OK Drivmotor A BT 1990 EP10GHR13 NOK OK OK OK OK OK Drivmotor A LVT 37 RDDS-13 OK OK OK NOK OK OK Drivmotor PPOP B EP6C 8R42 NOK OK OK NOK OK OK Pump A1B EP10XS HR13 OK OK OK NOK OK NOK Pump pump? 6718? medium 20-30Nm OK OK NOK NOK OK NOK Pump A EP8XS SR 10 NOK OK OK NOK OK NOK Dynamic pressure 1. Place the broken tool in the box. 2. Sign up for direct repair according to the fixed price or a quote. 3. The tool is repaired, tested and sent back to you with a full report. With today s high demands on minimizing downtime for our customers, we focus on specialized workshops that can handle quick repairs and complete overhauls in the most cost-efficient way. To do that we keep a large inventory of spare parts in stock, and we have upgraded with factory fixtures and test equipment to increase our efficiency. With all this, plus certified mechanics dedicated to specific tool models, we ve minimized lead times and improved the quality of each repair. After service all tools are rigorously tested to Atlas Copco specifications. Our ToolScan report informs you of the status of your air tools and air supply at each workstation. The service is carried out by a highly experienced certified technician and covers the following areas: n AirScan of the air supply at each workstation. n Status and performance check of the tools n Other services can be added. n A report informing you of the status of your air supply and tools, including recommendations for improvements. You can then, together with your team, decide the next step without a binding agreement. If you want to review your entire air line system we recommend our Energy Efficiency Audit program. Fixed Price System with service boxes. Change of service kit. Centralized factory repairs. Service report with comments. Tested according to Atlas Copco specifications. Simple and quick repairs. Reduced Life Cycle Cost. Short turnaround times and consistent quality. Documented problems with air lines, incorrect tool use, etc. High quality repairs. Days, turnaround time Key Performance Indicator Quote time Shipment Spare parts Repair time Global target Our global target is 5 days turnaround time. To maintain a high level of quality, we also track the warranty on repairs. The above graph shows a leadtime KPI from our Central Service Workshop in Europe. Detect status/performance of each tool. Detect status of your air supply. Detect problems. No binding agreement. Suggest improvements. Help you to indicate low performer tools. Avoid high costs because of inefficient air supply. Avoid disturbances in production. You decide next step. Cost savings in your production. A positive change for us Konga Bruk, Sweden is a supplier to the automotive industry and currently employs some 140 people. ToolScan was performed on 150 grinders, (GTG, LSF and LSV) in their foundry. The result from ToolScan showed insufficient air supply and general low tool performance due to lack of maintenance. All this resulted in low productivity. Lars Fransson, Production Manager, Konga Bruk: Thanks to Atlas Copco ToolScan we have now detected weaknesses in our production that can be eliminated. Preventive Maintenance, together with improved air lines and operator training in safety and ergonomics, will give us cost savings and a better working environment. 8 9

6 Calibration An efficient way to control quality Preventive Maintenance Highest uptime and lowest cost in your production Area of savings Est. Savings Lower tool effiency cost Tool failure cost Extra back-up tool cost Tool replacement cost Quality cost Potential total cost savings Operating Cost Savings Calculator With our network of calibration laboratories we can offer a complete package of calibration services to help you control quality for all assembly tools and measurement equipment in your production. n Traceability and document management n Calibration/verification of transducerized tools and controllers n Torque adjustment and capability test n Verification test for a specific application n Accredited and factory calibration of measurement equipment n Testing and calibration of click and torque wrenches n Other special requests, such as angle calibration, etc. n We remind you for your next calibration Like other machines, Atlas Copco industrial power tools need regular maintenance in order to fulfill their full potential in terms of performance and reliability. Different agreements are available, tailored to your needs. We offer maintenance both on-site or off-site, or a combination. With our Operating Cost Calculator, you can calculate the potential savings a preventive maintenance program will provide for your specific operation. Calibration Process Key Performance Indicator Quality assurance in production. Complete calibration service from one supplier. Calibration management. Global network of acc redited calibration labs. Compliance with quality requirements. Cost savings in investments, administration, logistics, training, etc. Documented assurance of correct equipment calibration. Your calibration meets all local standards and requirements. Inspection Of The Calibration Object Is The Object Calibratable? Calibration According To Given Procedure Check If The Results Are In Order OK/NOK? No Document As Non-conformity Process Error Or Tool Or Object Needs Service No Yes Document As Non-conformity Service Needed Check Of The Results Against Tolerances Adjustment Of Calibration Object Yes Adjustment Needed? No Documentaion Including Issuing Of Certification Regular preventive maintenance programs. Fixed annual cost. Maintenance program based on your tool usage. Less downtime and emergency repairs. Consistently high production quality. Extended tool life. Control over your maintenance budget. With our experience from several PM agreements we can detect the optimum program for you. No. of failures trend Repair PM PM PM PM PM PM Yearly production volume (cars) Number of failures per cars Yearly production volume (cars) Y2005 Y2006 Y2007 Y2008 Y2009 Y2010 Y Operating costs ($/car) 10 11

7 Preventive Maintenance Highest uptime and lowest cost in your production Preventive Maintenance Highest uptime and lowest cost in your production By keeping your assembly tool in the low risk area the chance of failures and torque scatter is minimized. Oil level decrease in small steps during operation and could end up in a destroyed pulse unit. Most of our customer have to replace the tool because of that. Recommended oil level 100% PERFORMANCE Quality joints Risk for low quality joints Optimized Preventive Maintenance Standard Preventive Maintenance Repair on breakdown SPEED, TORQUE Optimal performance Risk of destroyed pulse unit RUNNING TIME 100% OIL LEVEL Correct lubrication of all gears is crucial for highly productive industrial tools. The most common cause of oil/grease leakage is worn seals. 100% Optimal performance PERFORMANCE Preventive Maintenance needed RUNNING TIME Tool breakdown Customer savings: Grinders A group of LSV38 grinders that had been in operation for about 200 hours at a Nordic customer was tested. Tests were performed in our R&D laboratory both before and after preventive maintenance (PM). Result: After PM, power had increased by 16% and air efficiency had improved by 18%. This reduced energy costs and CO 2 emissions by 18%. Youtube video: search for Energy savings through Preventive Maintenance or Atlas Copco LSV 38 Customer savings: Assembly tools A group of 50 functioning Pulse Tools sent in for maintenance was selected from our central repair shop. The tools were tested before and after preventive maintenance (PM) on the same hard joint. The tightening time to shut-off was measured. Result: After PM the average tightening time decreased by more than half (100%) resulting in a corresponding decrease in air consumption and CO 2 emissions. Youtube video: search for Ergo Pulse Atlas Copco 12 13

8 Full Coverage Puts you in full control ToolScan RCM A tool for optimizing assembly tool maintenance Area of savings Est. Savings Handle of tool failure cost Rework cost Line slow down-stop cost Tool replacement cost Quality cost Potential total cost savings RCM Operating Cost Savings Calculator Our Full Coverage option keeps your power tools in top operating condition and gives you a fixed budget for all tool maintenance. Other services can be added. To develop the optimum service program for your specific manufacturing operation, take advantage of our unique ToolScan RCM process. For your new tools, take a look at our ToolCover product on page 26. Full Coverage includes: n Repair, including parts n Calibration n Preventive maintenance program n On-site/off-site options n Other services can be added RCM (Reliability Centered Maintenance) is a proven method of rationalizing and optimizing maintenance costs in manufacturing industries. With ToolScan RCM we balance maintenance against the operational cost of a failure. Based on our extensive tool failure statistics, we analyze your total operating costs, the tool applications and the probability of tool failure. With this information we create the optimum maintenance program for your specific production operation. Key Performance Indicator Key Performance Indicator 60 European Car Plant Powertrain plant Optimized Predictive Maintenance Program. Identify cost drivers related to tools in your production. Continuous update of new RCM data. Minimized downtime highest productivity. Higher quality and longer tool life. Optimize the value of service. Saving more costs in the future. Maintenance Program Year Number of failures % No. of preventive maintenance % Standard Preventive Maintenance % RCM 2007 RCM 2008 RCM % 2% 1,7% 10 RCM ,3% 0 Jan Feb March April May June July Aug Sep Oct Nov Dec Failures 2009 Failures 2010 No. of Preventive Maintenance per month

9 Outsourcing solutions Focus on your core business AMD Germany: Outsourcing AMD (Automobilmanufaktur Dresden GmbH) is part of the VW group and produces the VW Phaeton. AMD s core process concept is to outsource all service to a few key suppliers. One outsourcing area is industrial services covering: Production IT, tool management and production systems, i.e., conveyor systems, manufacturing systems, vehicle testing systems and fluid filling systems. Atlas Copco was awarded this contract for 2010 based on its high performance in handling the existing tool service and strong partnership with AMD since We also developed new concepts around this service to make it more cost efficient. Our Key Performance Indicators showed shorter failure reaction time, plant availability, increased productivity and higher team efficiency using fewer people. We have extensive experience of outsourcing solutions and currently have more than 75 on-site workshops. These are examples of the areas we cover: n Preventive maintenance, repair and calibration of all brands and types of tools. n Installation and start-up support. n Service management system, including developing Key Performance Indicators. n Line and process support. n Back-up tool/equipment and spare parts management. n Other customer requests. Some typical KPI indicators used: n Turnaround time for repair. n MTTR (Mean Time To Repair) n MTBF (Mean Time Between Failures) n Number of preventive maintenance actions vs. repair/failure development n Root cause analysis n Top 5 problem applications with actions n Number of scrapped/replaced tools n Availability of equipment Key Performance Indicators, Fiat, Brazil Caterpillar US: Building a New Plant Caterpillar opened a new manufacturing plant in Seguin, Texas, in Already working in close cooperation with Caterpillar as a much appreciated solutions provider, Atlas Copco was asked to manage the move of some existing equipment from one Cat facility to the new plant. The scope of Atlas Copco s undertaking was to manage the removal and refurbishment of all handheld and multi-spindle tools, including managing subcontractors. The move started in September 2009, and was finalized by March Caterpillar has now hired an Atlas Copco Fastening Specialist to support production optimization. We take care of your non-core business. Global experience from several workshops. Network of specialists in different areas. Global certification program for our technicians. Key account management and global agreements. Focus on your core business. We have the experience to handle it. Get the best competence. Same level of service wherever you are located. Keep the same quality and service in all your global facilities. 750 number of tools 0 Final assembly plant Equipment Availability Air Tools Electrical Tools Controllers Cables Accessories 100% Availability 0% Fiat Brazil: On-site workshop At Fiat in Brazil we have had a workshop on-site for more than 10 years. Today there are 11 people running the workshop in two shifts, covering more than 2,000 air and electric tools with related equipment. Typical tasks handled by our team are preventive and corrective maintenance, consultancy for process variations, back-up tools and spare parts management. As part of the agreement, we also supply a standard set of Key Performance Indicators: repair statistics, tool availability, MTTR, MTBF and top 10 maintenance and tool problems. Through the interaction between Fiat and Atlas Copco it was possible to streamline internal processes, resulting in higher productivity, efficiency and quality. The interfaces between the companies are handled in a clear, fast and objective manner, always striving for continuous improvement. Cesar Quinonez, Production Engineering Manager 16 17

10 Service packages for new equipment Maximize your new investment Full coverage programs and on-site technician As close to zero faults as possible For improved productivity Solve issues now avoid problems later Ensure trouble-free operation Investing in new tools to upgrade an existing production line? Or perhaps you re designing, installing and commissioning an entirely new line. In either case Atlas Copco s specialists are there every step of the way to help you focus on quality and efficiency. With your production up and running our service programs will help keep you online with minimum interruptions

11 Installation Ensure trouble-free operation Production start-up Solve issues now avoid problems later You can count on a certified Atlas Copco technician to ensure the highest quality installation and management of both new tools and surrounding equipment. After each installation you receive an installation report that also suggests improvements in your production. With our fixed price installation and startup programs you always know the cost in advance. One of the most critical phases with your new equipment is start-up. Here we have the opportunity to solve issues in a way that will avoid problems during full production. Our certified technicians have long experience of starting up our equipment. With our expertise we make sure you get the best possible start for your full production. Installation Check List Work performed at start-up: n Programming and testing of the tool/system n Ensure a smooth production start-up Set-up of tightening strategy by a certified technician. One provider handles the entire delivery and set-up. Knowledge of the installation. Fixed price installation. Improved quality and full warranty on the installation. Just one supplier to deal with and free to focus on core business. Consultation support afterwards. Know your costs in advance. n I/O s and PLC connections and functions n ToolsNet connections n Back-up protocol with a customer copy n Cable installation based on Atlas Copco guidelines n Handover protocol with a customer copy n Other customer specific functions and requests Having an experienced and certified technician at start-up. Good back office support. Fast, professional problem solving. Ensures that customer produce products of the right quality. Quick, problem-free start-up. n Online monitoring n Verification of tightening results n Storage of tool programming n Ergonomic issues n Tool and cable issues n Other customer specific requests 20 21

12 Customer training For improved productivity Production optimization Zero fault production at the lowest total cost Right from the start As close to zero fault as possible Control relaxation, leakage and friction Having well-trained operators, line engineers and quality people in your operation, ensures optimum tool performance, higher productivity and correct use of your tools and equipment. Our training also gives your personnel the capability to determine whether production issues and interruptions are the result of problems with the tools or with the parts used in assembly. We have developed an extensive range of training courses that are supported from our larger Customer Centers throughout the world. Detect faulty joints Correct clamp force Typical training programs: Operator training. Reduced tool misuse and abuse. n Operator training in how to handle and operate our tools. n Tightening Technique at different levels. Well trained personal. Better understanding of the equipment. Higher quality. Improved productivity. Higher productivity and quality. n Joint analysis and process optimization. n Software. ToolsNet. n Line wrench management. n Material removal training. n Ergonomic training. n Tailor made training programs developed with our customers. One of our core competences is production optimization. We help you to improve productivity in your existing assembly, or in your new production project. We ensure that the focus remains on quality and efficiency from concept/r&d through to full production. While bolted joint issues are the common denominator, there are many other factors involved

13 Production optimization Improve productivity on your existing line Production optimization Focus on quality and efficiency in new projects TORQUE Area of savings Est. Savings Rework cost $ ANGLE Line slow down-stop cost $ Part replacement cost $ Recall cost $ Quality cost $ SPEED Warranty cost $ Potential total cost savings $ Production Optimization Cost Savings Calculator Program optimization: Taking advantage of the functionality of our advanced controllers, our field engineers optimize monitoring and control limits to identify faulty joints. Friction analysis: When quality issues like broken or elongated bolt are identified, the cause can be frictional changes in the bolted joint. A laboratory analysis can highlight the root cause enabling a solution to be found. Joint analysis: If the problem is more complex, a full joint analysis might be necessary. Atlas Copco has the laboratory equipment, expertise and software to evaluate the development of clamp load in bolted joints, as well as optimized rundown specifications. Production optimization: Analysis of the entire workstation from the perspective of the bolted joint is Atlas Copco s unique method of optimizing production. It can help raise product quality and achieve cost-effective production. Concept R&D: Actions include Bolted joint review, clamp load and friction analysis, tool accessibility and rundown specification analysis. Strategy development: Actions include Bolted joint analysis, SW simulation, joint classification, tool selection, fastening process and error-proofing development. Pilot test: Actions include Bolted joint analysis, implementation of customized fastening processes and sequences, clamp load, frictional and quality validation. Pre production: Actions include Bolted joint analysis, evaluating process limits, joint analysis, optimizing sequencing, cycle time, bolt relaxation and product quality Full production: Actions include Bolted joint analysis, determination of Cp/Cpk, quality status, overview of assembly potentials, quality system potentials and ergonomic improvement. Production optimization case Production optimization case Program optimization. Friction analysis. Joint analysis. Production optimization. Ensure quality. Detect problems in bolted joints. Detect problem bolts. Supplier evaluation. Validation of bolted joint characteristics and functionality. Optimized production efficiency and product quality. A customer assembling compressors for air conditioning systems had a high reject rate during the final test for helium leakages. The total invest for this test was EUR 800,000/year. The application, consisting of several joints, was audited by our Production Optimization experts. During the audit some failures in sequencing and therefore relaxation issues were detected. Our Production Optimization experts developed and introduced an improved tightening sequence and a new process using the existing robot fixtured nutrunner. After installing the improved tightening process the reject rate dropped to zero. The EUR 800,000 helium leakage test is no longer necessary since the process control ensures 100% OK tightening results. Concept R&D. Strategy development. Pilot test. Pre production. Full production. Design and testing for quality production. Effective and proven fastening solutions. Improved station functionality and production flow. Guaranteed quality from the beginning. Measurable efficiency and productivity. A clamp load analysis was carried out for a powertrain customer on a differential gear. Historically the product had a high warranty rate since, although they were tightened to the correct torque, the bolts would lose clamp load during normal operation. Our Production Optimization expert performed an ultrasonic clamp load analysis on the bolted joints of the differential case and ring gear bolts. To achieve the correct clamp load and ensure its stability calls for a fastening process with the correct program strategy and sequencing. In this case a yield fastening process was developed. Customer savings in warranty costs are estimated at USD1M

14 Service Programs Full coverage programs and on-site technician Price lists Depending on the size of your operation, different service programs are available for your new Atlas Copco equipment. Atlas Copco ToolCover and ExpressCover programs ensure trouble-free operation for your electric tools. If you have a new plant or larger new production line, an on-site Atlas Copco technician is a recommended option. We have long experience of handling new tool and installation issues in an efficient way. What is ToolCover? Full coverage. Scheduled preventive maintenance with service book. Inspection of tool/system with protocol. Fixed cost. Certified service. Secured tool performance. On-site options. Peace of mind. Less downtime, more uptime, fewer failures, lower life-cycle cost. Documented quality. Control over your maintenance budget. Quality experience. Higher quality in production. Quicker turnaround time. n Full coverage option for two or three years. n Cover both repairs and parts. n Preventive Maintenance program tailored to your production rate. n Yearly calibration with protocol. n Inspection protocol checking critical points on tools/system n Off-site / On-site options. 26

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