Digital Transformation. Business Enablement AI Automation IT Operations

Transcription

1 Digital Transformation Business Enablement AI Automation IT Operations

2 SmarTek21 solves tough challenges and unearths new opportunities for enterprises in the digital revolution. $1Billion Annualized cost or revenue value produced for 5 fortune 100 customers $2Billion annual financial transactions processed for leading Telecom. 1,000+ global employees #1 of 20 Gartner market guide products SEATTLE. PALO ALTO. VANCOUVER. CHILE. LONDON. DUBAI. PUNE. CHENNAI 2

3 Our Customers: A Sampling of Digital WINS Digital Marketing automation platform Designed and developed a platform creating over 3 Billion campaign messages per year and incremental revenue of $75M in revenue Digital work portal for 45K employees to self service. 1M hits per week. Web and mobile channels. Productivity improvements and employee sat by 40% Mobile Music application Developed Android and IOS versions 6 months quicker than Client budgeted for 31M Mobile users. Digital Web and Mobile platform merger Managed and improved performance of Group Health and Kaiser web site assets with over 500 source sites and restored confidence of 680K members. BI Realtime data framework Designed and developed entire BI platform for Bing. Realtime architecture processing >5 TB data. Increased shopping revenue from insight by 20% AI Chatbot Service Platform for A2P messages on RCS Channel. Customer service and Sales Acquisition. (3 Year - $250M annual value 3

4 Overview SmarTek21 Products and Services Transforming Global Fortune 1,000 Enterprises Delivering over $1 Billion in Transformational Value Digital AI engagement / Digital integration / Digital Operations We outperform our competition because we are large enough to EXECUTE with global scale, nimble enough to INNOVATE, and small enough to CARE. 3+ HUNDRED Patents 30+ MILLION Daily Mobile Transactions 1+ Thousand Employees Worldwide 20+ MILLION Daily Downloads 2.5+ HUNDRED Nomination in Delivery Awards 4

5 Powerful Digital Conversational Platform SmartBotHub solves tough challenges and unearths new opportunities for enterprises with Customer Care and Digital Marketing programs. It is specifically designed for teams who need always on self-service support and sales capabilities for their new and existing customers and want to delight users with an online engagement experience which is effective and representative of their brand. 5

6 Conversational Platform Core Capabilities An intelligent frontend to all your existing and future systems to unlock the data they hold and use it to interact meaningfully with users. Evolve at the speed of digital by eliminating the need for IT resources to deploy the applications and leveraging easy configuration capabilities which anyone can use to enable fast efficient interactions for users. SmartBotHub simplifies how customers approach your company by taking away the friction typically associated with providing digital interactions and delivering the information users want. 6

7 SmartBotHub Top Vendor on Gartner s Conversational Market Guide 7

8 Example Videos SmartBotHub Demo SBH IVR DEMO SBH Bot Builder Console 8

9 APPENDED SLIDES 9

10 SmarTek21 bridges the gap between technology strategy and execution. Our Agile Delivery Method and High Engagement Model mitigate the risk of failing at critically important strategic goals. SmarTek21 drives the 10%. EXECUTE & SUSTAIN PROTOTYPE & ADOPT Your Digital Journey Progress? Enterprises fail to achieve 90% of their Digital Transformation (DT) goals. SmarTek21 Knows The Road to Digital Transformation and Adapts to Meet You Where You Are on the Journey. Our Model Is The Difference. ENHANCE ROADMAP EMPATHIZE & DEFINE DISCOVER & ANALYZE SUCCESSFUL DIGITAL TRANSFORMATION YOU ARE NOW IN THE TOP 10% ALONG WITH EMPATHIZE & DEFINE Strategy Alignment with DT Initiatives Benchmarking Current Portfolio Organization Structures and Dependencies Current Financial Performance & Review Business Process Review & Reporting DISCOVER & ANALYZE Review Existing Projects & Documentation Interview IT Organization IT Operations / Infrastructure Identify Risks & Bottlenecks Gap Analysis - Current vs. Desired Preset Alternatives & Identify Risks Review Governance Cost Benefit Analysis for ROI & TCO Data ENHANCE ROADMAP Application Sustainment Strategy Guide Observations & Recommendations Multi-Year Technology Planning DevOps Scorecards and Benchmarks DT Scorecards PROTOTYPE & ADOPT Effectively Capture User Stories Professional Looking Mockups User Experience / Adoption Focus Data Mapping & Integration Wire Framing / Clickable Demo EXECUTE & SUSTAIN DevOps / NoOps Infrastructure Code Automation Rapid Code Release Velocity Reduced Support Footprint Data Analytics & Dashboards 10

11 Business Innovation Services and Products ENGINEERING & OPERATIONS Infrastructure Support Platform as a Service (PaaS) Master Data Management & Governance DevOps & Application Life-cycle Management Application Performance Monitoring Rapid Custom App Development THE CUSTOMER EXPERIENCE Customer Engagement ECM Strategy & Implementation Services Business Productivity Suite Consolidations & Implementations Office 365 & SharePoint Integrations Pan-Platform Mobile Development BOT Strategy SALES & MARKETING PERFORMANCE Incentive Compensation Management Sales Process Management Business Process Optimization Marketing / Business Campaign Design & Support SmarTek21 Redefines the New Reality of Digital Delivery Potential OUR TRANSFORMATION SUPPORTING PRODUCTS Design, Deploy & Manage Chatbot Experiences Disparate Applications Integration Platform Highly Optimized & Searchable Media Platform 11

12 Example customer use cases Driving Digital Business Transformation Customer Acquisition & Onboarding Payroll company onboarding BOT for new customers. 70% simplification Large Telecom Onboarding BOT for new product line. Decrease customer service calls on new product by 20% Large Telecom New A2P service platform for creating BOT s. Uses SmartBotHub. New revenue model for carrier Customer Service & Experience Finance company Cust Service BOT for reps to increase rep productivity and decrease customer call time by 20% Automotive SaaS provider Dealership service schedule BOT to increase service scheduling by 15% and upsell of service by 20% Insurance fintech company Innovative Telematics BOT for improving customer driving behaviors by 30% Employee Productivity HRM company Employee recognition (E-Card) BOT. 5X increase in usage and 12 steps down to 4 steps Large Telecom Sales Team Meeting prep BOT. Targeting 30% decrease in meeting prep time and 10% increase in pipeline conversions Finance company and Telecom Password Reset BOT and Help Desk ticket processing. Increase help desk labor efficiency by 15% 12

13 SmartBotHub - Architecture Web IVR Chat SMS App Kiosk Voice Video Natural Language/AI Layer Collaboration Secure Channel Preference Engine Recommendations X Engine Analytics Engine Hadoop Data Lake Mongo Integration Enterprise Environment Portals Web Apps Desktop Apps Legacy Apps Content Servers Database Operating Systems Devices (IOT) OTB Apps User Interfaces Omni-Channel interfaces Security Layer Secured for user data security and privacy Enterprise Console Interface to the SmartBotHub Microservices, the functionality heart of the platform Data Lake Analytics data options; integrated or connects to customer Transactional Data Store (Blockchain) Record compliance data etc. Enterprise Systems Integration services connectivity to critical customer systems SECURE IoT Systems Integration services connectivity to emerging IOT 13

14 Gartner Technology Trends Survey Game Changers Advanced Automation Technologies such as: Artificial Intelligence, Machine Learning and Conversational Platforms are CIO Focus Areas for

15 Experience You Can Put to Work: 70+ BOTs Ready to Get You Started SmartBotHub has already tackled numerous real-world use cases across the healthcare, insurance, financial services, automotive, telecommunications, education, and retail industries. We make these BOTs available to help our customers get started quickly and realize the power of a conversational engagement platform. 15

16 Enterprise Cloud Connect Connects All Your Data Enterprise Cloud Connect (ECC) is a hyper acceleration platform that elegantly integrates disparate applications to unlock new levels of enterprise employee productivity ECC enables a single view of different applications from Heterogeneous Data Sources for the Enterprise Coherent information flow across Data Sources with the unique Data Integration Engine of ECC Rapid customizable business feature development with the help of Auto API Creation across legacy systems, industry leading enterprise products, miscellaneous data sources as well as IoT devices Connectors with Different Platforms Files (CSV, Excel, MS Access etc.), RDBMS (Oracle, MySQL, MSSQL, DB2 etc.), NoSQL (MongoDB, CouchDB etc.), Social, API, Enterprise Products (Salesforce, SAP, PeopleSoft etc.), IoT Devices. Auto API Creation Dynamically Create restful API End Points Enforce Security API Management Data Migration and Synchronization Source Different Inputs with Source Schema Data Transformation, Joins different Data Create a new Tables or Sync with existing tables in the destination Dynamically Create Dashboards Different Graphs, Chart, UI Widgets Customize Dashboard as per Client Needs Customized Refresh strategy for Dashboard Work Flow Creation Drag and Drop Components Data Transformation Dynamically create workflow. Work Flow Management Secure the End Points Approve & Deploy workflow automatically Health Check Dashboard (Current Status, Schedule, Ability to perform Admin operations) 16

17 ScopraMedia Video Management ScopraMedia is a sophisticated video content manager platform that makes the video content easy to search, share and manage efficiently Collaborative Web Player (bookmarking, search pointers, rating, sharing) Playlist management for end users (favorite, custom, watch later ) Analytics engine for insights to user interactions and value of content Increased return on employee training content Increased return on customer facing content such as, FAQs, and product information 17

18 Get Started Today Schedule a Demo and Discuss how SmartBotHub can Accelerate your Enterprise s Customer Engagement Strategy Visit: SmarTek21.com SmartBotHub.com Call: info@smartek21.com Al Lalji Chairman &Co- Founder Andy Wells Chief Technology Officer & Co-Founder Brad Rickman SVP Sales & Marketing 18